Assignment on IFIC Bank of Customer Service Questionnaire

 Questionnaire:

I am x, student of Y. I am doing my Consumer Behavier  course at pragati sarani branch, IFIC Bank. These questions are used for only academic purposes. So I need your benevolent consideration to finish my course.

1. Special reason for choosing IFIC Bank?

  • Modern bank in Bangladesh
  • Facility criterion
  • Quick Service
  • Highly accepted for the customer

 

2. How the consumer feels about the environment of this bank?

  • Very friendly
  • Friendly
  • Very rough
  • Rough

 

3. What type of account customer like most?

  • Saving Account
  • Current Account
  • Access Account
  • Other Account

 

4. How first the customer gets the service?

  • Very first
  • Within their expectation
  • Within expected time
  • Takes more time

 

5. How the tellers behave with a customer?

  • Very friendly personnel
  • Dedicated
  • Normal
  • Rude

 

6. What do you think about our ATM services?

  • Excellent service
  • Good service
  • Not so first
  • Out of service problem

 

7. What is your opinion about customer service department?

  • Very friendly personnel
  • Not so friendly personnel
  • Very friendly and knowledgeable personnel
  • Not so outspoken

 

8. Opinion about charges.

  • Very high
  • High
  • Normal
  • Affordable

9. Opinion about credit facilities.

  • Quick credit service
  • Lengthy credit service
  • Difficult to get a credit
  • Nothing special

 

10. How first you get our on line service?

  • Quick
  • Slow
  • Very fast
  • Very slow

 

11. Why you choose our local remittance department?

  • Excellent service
  • Low cost
  • Easier to transaction
  • Easy to convert into cash

 

12. Know your customer how much time you need to fulfill from with the help of the officer?

  • Fast
  •  very low
  • High
  • Very high

 

13. Opinion about our loan interest rate.

  • Low
  • Very low
  • High
  • Very high

 

14. Opinion about our fixed deposit rate.

  • Low
  • High
  • Very high

 

15. What do you think about switching cost?

  • Low
  • High
  • Very high

 

 

 

16. What type of loan you like most?

  • SOD
  • OD
  • CC hypothecation
  • Personal Loan

 

17. Opinion about credit card charges.

  • High
  • Medium
  • Low

 

18. How long does it take to get the required service?

  • 20 minutes
  • 15 minutes
  • 10 minutes
  • Less than 10  minutes

 

19. Are the tellers efficient in work?

  • Strongly agree
  • Agree
  • Strongly Disagree
  • Disagree

 

20. What type of problem customers always face in a queue?

  • Big queue
  • Less space
  • Seating problem
  • Less cash counter