The main objective of this report is to analysis Banking Services and Performance appraisal of Mercantile Bank Limited. General objectives of this reports are to identify the present state of Mercantile Bank Limited (MBL), Main Branch, to observe the customers and their satisfaction towards the MBL, to observe the customers reaction towards service of MBL, to describe the General Banking, SMS Banking, ATM facilities and other facilities provided by MBL and to draw SWOT analysis of MBL, Main branch.
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