Customer Satisfaction on General Banking Service of Mutual Trust Bank

The main objective of this report is to analysis Customer Satisfaction on General Banking Service of Mutual Trust Bank Limited. Other objectives of this reports are to determine whether, how and why customers are satisfied on the services of general banking in Mutual Trust Bank, determine which services are the most needed ones in General Banking and to have an overview of customer response according to Demographic profile. Finally this report make swot analysis Customer Satisfaction on General Banking Service of Mutual Trust Bank Limited.