Measuring Customer Satisfaction at HSBC
Subject: Banking | Topics:

The vital objective of this report is to analysis Measuring Customer Satisfaction at HSBC. General objectives of this reports are to  explain the meaning of customer satisfaction, to understand the need of customer satisfaction, to provide information on HSBC Bangladesh, determine most important attributes of service quality, identify the most satisfied demographic segments, determine relation between complaint resolution and satisfaction etc, to analyze the effectiveness of HSBC’s customer services and satisfaction and to find out the facilities provided by HSBC to its consumer and how the facilities were perceived.

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