Hotel Sheraton as a Part Tourism Industry. - Assignment Point
Hotel Sheraton as a Part Tourism Industry.
Subject: Entrepreneurship Development | Topics:

History of Hotel Sheraton:

BSL is doing the Hotel business in the name of Dhaka Sheraton Hotel and runs VIP Lounge at Zia International Airport, Dhaka (which is being used by the leading airlines as their business and first class passenger lounge) under a 5-year management contract with Sheraton Overseas Management Corporation (SOMC) effective from 01-01-2004 to 31-12-2008. The hotel is situated at 1, Minto Road, Dhaka-1000, Bangladesh

Bangladesh Services Limited (BSL) is a Public Limited Company, which came into operation in the year 1973. The Government of the People’s Republic of Bangladesh owns 99.68% of its capital. The Board of Directors of the company consists of eleven members who are nominated by the Government. The Secretary of the Ministry of Civil Aviation & Tourism is the Chairman of the Board. The Company has been engaged in the hospitality business since its inception and has pioneered international standard five star hotel business in Bangladesh more than 30 years back.

BSL is doing commendable business by providing its valued guests with high-quality facilities and services. In addition, international conferences, seminars, exhibitions and a large number of high level State functions are held in this hotel every year. In the recent past, 13th South Asian Association for Regional Cooperation (SAARC) Summit was held in Dhaka Sheraton Hotel. All the six visiting Heads of the States and the Governments of the SAARC countries were accommodated in this hotel.

The Company also owns a first-class office complex with an area of 75,968 sft. located adjacent to the Hotel. The office complex accommodates renowned national and international organizations like UNICEF, Sumitomo Corporation, Standard Chartered Bank, Thai Airways, Air India etc.

Visit Experience:

On the 20th January 2009, we visited the first renowned international five-star hotel in Bangladesh, the Dhaka Sheraton Hotel that is situated in the city’s most prestigious location, just three kilometers from the downtown business district and close to Dhaka’s famous Ramna Park, the Prime Minister’s office, National Art Museum, and the Kurmitola Golf Course.

Dhaka Sheraton Hotel has the city’s largest selection of conference, meetings, exhibition, and banquet facilities. These facilities range from our two large venues – The Winter Garden Conference & Exhibition Center and the Ballroom – to seven meeting and hospitality rooms, including a prestigious boardroom. It has 272 guest rooms and five categories of suites relaxing in the sitting room, taking in the view, or escaping to a night in front channel surfing and watching your favorite TV shows.

We spent there two hours and saw some important area of this hotel.
At first, we went to the HR Department of this hotel, then enter the main building of this hotel we saw the followings:

  • 24-Hour Fitness Facility
  • 24-Hour Front Desk
  • 24-Hour Security
  • Shopping Adjacent to Hotel
  • Bellstand/Porters
  • Concierge Service
  • Business Center
  • Gift Shop
  • Florist
  • Shopping Available
  • Heavy kitchen
  • Business center
  • Out door pool
  • Dinning room

Then we went to see the premium deluxe room, star suit and lastly royal suite named Golap. We observed the guest room facilities. These are:

  • High Speed Internet Access in All Guest Rooms (Charge)
  • 29″ Television with Remote Control
  • Connecting Rooms Available
  • In-Room Safe
  • Bathroom Telephone
  • Telephone
  • Satellite Channels
  • Non-Smoking Room
  • Coffee and Tea Maker
  • Mini Bar
  • Radio/Alarm Clock
  • Adjoining Rooms
  • Air-Conditioned Room
  • Club Level Room Available
  • Outlet Adaptors
  • Cable Channels
  • City View Room
  • Aveda Bath Amenities
  • Deluxe Bath Amenities
  • Refrigerator

Hotel Services are:

  • 24-Hour Fitness Facility
  • 24-Hour Front Desk
  • Car Rental Service
  • Express Check-In
  • Express Check-Out
  • Cash Machine (ATM)
  • Currency Exchange
  • Computer Rental
  • Translation Services
  • Secretarial Service
  • Copy/Printing Service
  • Dry Cleaning Service
  • Laundry Service
  • Smoke Detectors
  • Safe Deposit Boxes
  • Fire Alarm With Light
  • Medical Services Available
  • 24-Hour Security
  • Security
  • Massage Treatments
  • Limousine Service
  • Air Conditioned Facilities
  • Live Entertainment
  • 100% Non-Smoking Rooms and Facilities
  • Shopping Adjacent to Hotel
  • Photographer
  • Children’s Program
  • Bellstand/Porters
  • Babysitting Service
  • Airport Transportation (Limited)
  • Concierge Service
  • Business Center
  • Tour Desk
  • Gift Shop
  • Florist
  • Convenience Store
  • Shopping Available
  • Airline Desk
  • Squash Court
  • News Stand
  • Lawn Tennis
  • Free Self Parking Facilities
  • Outdoor Pool
  • Steam Bath/Room
  • Sauna

Dining

Savor the best local and international cuisine in Dhaka.
Dhaka’s most elegant restaurant, The Vintage Restaurant, offers semi-formal dining in stylish, vintage surroundings. A menu of imported beef, game, poultry and seafood is complemented by a selection of fine wines.
Bithika Restaurant offers a Bangladeshi and international buffet style restaurant. A la carte menu is also available and a daily sumptuous themed relaxed and friendly atmosphere. In addition to offering Internet facilities and satellite TV, the Executive Club Lounge offers daily complimentary breakfast, bottomless tea or coffee with assorted cookies throughout the day, complimentary snacks during lunch and complimentary evening cocktails during Happy Hour (50% off during Happy Hour).

Conclusion:

In our observation the Hotel possesses a great value in the field of Hospitality industry by giving the by serving their Customers/Guest satisfactorily from a long. It should increase the services for their potential customers otherwise survival will be a great challenge.

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