Report on Management of Credit and Foreign Exchange
Subject: Finance | Topics:


After the completion of the BBA Program i.e academic education part by participating the written and viva voce, students of commerce faculty, International Islamic University Chittagong is required to undertake an internship program which is practical source of knowledge. During this internship a student is required to join a firm or organization and acquire knowledge about that organization. The basic purpose of this attachment is to expose the student to the real business situation and acquaint him/her with the practical of modern business world. This is very helpful for a student to know the organizational behavior before his career establishment. A student can know about the real life situation through the internship program whereby he can handle different types of work related with his designated area. It is not beyond research study. For my study I was assign to work on “Management of credit and foreign exchange risk”. In is endeavor I was selected to work at Mercantile Bank Limited, Khatungonj branch. Though it is not possible to cover all aspect of risk and foreign exchange but I have tried by level best to acquire on this matter to prepare my report according to the guide of my supervisors.

 Statement of the Problem:Management of Credit and Foreign Exchange

 All the aspects of risk management decision, credit and foreign exchange risk management of a bank are vital since the profitability and future growth of a financial organization is directly affected by such decision. Hence, proper care and attention need to provide while determining credit and foreign exchange risk and manage it.

Risk is inherent in all aspects of a commercial operation; however for Banks and financial institutions, credit risk is an essential factor that needs to be managed. Credit risk is the possibility that a borrower or counter party will fail to meet its obligations in accordance with agreed terms.

Again with the demise of the foreign currency exchange rates during the 1970’s and after the collapse of the Bretton Woods Agreement, the world economy has undergone drastic changes. This has signaled an increase in currency market volatility and trading opportunity. So foreign exchange risk is also a vital factor for a financial institution like bank that deal with foreign exchange.

To discuss these problem of credit and foreign we have taken a sample bank Mercantile Bank Limited and tried of discuss what policy option they are doing in managing credit and foreign exchange risk.

 Objective of the report:

The main objective of the study to evaluate the performance in the area of credit and foreign exchange risk management based on Khatungonj branch. This practical orientation gives us a chance to co-ordinate our theoretical knowledge with practical experience. Objectives of this practical orientation in banks are as follows:

General objectives: –

  • To fulfill the requirement of BBA program.
  • To learn desk-wise activities in the bank branch.
  • To gather knowledge about the functions of different departments of bank branch.
  • To know the organizational behavior.

Specific objectives: –

The Principal objective of the study is to evaluate of the risk management practice of Mercantile Bank Limited (MBL).  To accomplish this objective following objectives have been cover:

  1. To highlight the policies and strategies of Mercantile Bank limited for managing risk associated with banking operations.
  2. To identify the factors influencing risk associated with banking operations.
  3. To evaluate credit risk management practice of Mercantile bank
    1. Risk determination.
    2. Strategy.
    3. Implementation.
  4. To evaluate foreign exchange risk management of Mercantile Bank Limited.
  5. To suggest some policy measures for the improvement of risk management program of Mercantile Bank Limited.

Scope of the report:

The major area covered in this report are: –

  1. Foreign Exchange department  and
  2. Credit department.

 Methodology of the Study:

All the information incorporated in this report has been collected both from the primary sources, internal sources and secondary sources.

Primary Source of Data

Collecting data directly from the practical field is called primary source of data. The method that was used to collect the primary data is as follows:

  • Discussion with officials of MBL;
  • Practical work experience in different desks;
  • Information that are collected through questionnaire;
  • Face to face conversation with the clients;

Internal Sources of Data:

  • Ø Circular of Bangladesh Bank that keep as internal record of the branch.
  • Ø Circular of Mercantile Bank Limited.
  • Ø Internal record of branch.

Secondary Sources of Data:

 The data which have collected for some other different purpose rather than this and which have passed through the statistical process. The method that was used to collect the primary data is as follows:

  • Annual Review of MBL.
  • Various publications MBL
  • Brochures of different product of MBL
  • Various books related with the subject.

 Desk Covered During Practical Orientation.

Job Schedule that assigned by the Bank Management MBL Khatungonj Branch as given as:

Job DeskJob DescriptionDuration
DispatchDispatch & Receipt of letters

Maintenance of Inward and Outward mail registers.

07 days
Management of Cash & Cash itemsReceipts and Payments of Cash & Maintenance of Cash Book etc.15 days
Account OpeningFrom Desk Services of the branch

Operating of various types of accounts including CD, SB, STD, FDR and all types of Scheme Accounts

Issuance of cheque books & maintenances of concerned registers.

15 days
RemittanceIssuance of TT, DD, PO, PS, OBC, IBC etc & maintenance of concerned registers.

Issuance of IBCA, IBDA, & maintenance of concerned registers.

07 days
IT OperationServer maintenance trouble shoot in ser operation, day start, day end, month end, process and user maintenance, different types of report on banking operation.03 days
Financial AdministrationPreparation of daily vouchers & posting thereof.

Preparation of various statements/returns related to Head Office & Bangladesh Bank and preparation of statement of affairs.

15 days
ClearingAll sorts of job related to clearance of negotiable instruments.

Preparation of concerned vouchers, posting thereof & maintenance of registers etc.

15 days
Risk ManagementProcessing of various credit proposals, Viz CC, SOD loan, CCS, SLS, etc.

Preparation of CIB, execution of loan documentation & related works against loan & disbursement thereof.

Monitoring of various credit accounts & preparation of concerned statements.

03 days
Foreign TradePreparation of various Letter of Credit proposals including BTB LCs, opening & checking of LC for import of goods including preparation of related vouchers Maintenance of concerned registers.

Creation of PAD/Lodgments etc.

Securitization/ checking of export documents & relate4d works

Administration & General ServicesProcessing of leave, Maintenance of leave record register, attendance register, stationery items, deadstock articles & concerned registers.

All other administrative job.


Limitation of the Study:

Limitation of the study can be given as:

  1. Limited time period of 3 months is not enough for covering all aspect of the Bank.
  2. It was not possible to know about all ins and outs of credit and foreign exchange.
  3. Bank secrecy was the major problem to collect all sorts of data and disclose it.

Organization of the study: 

This report has been divided into the following chapters:

  • The chapter contains introduction of the report.
  • The second chapter contains policies and strategies of Mercantile Bank Limited for managing risk associated with banking operations.
  • The third and forth chapter contain the factors influencing risk and evaluating risk management practice of MBL.
  • In chapter five it is discussed the policy options that can be taken for managing risk more appropriately.

Different Areas of Risk of a Financial Organization:

                  All financial activities involve a certain degree of risk and particularly, the financial institutions of the modern era are engaged in various complex financial activities requiring them to put proper attention to every detail. The success of the trading business depends on the ability to manage effectively the various risks encountered in the trading environment, and the organization’s policies and processes require development over time to ensure that this is done in a controlled way.

The key risk areas of a financial institution can be broadly categorized into:

– Credit risk

– Market risk and

– Operational risk

 Credit risk: – The main risks treasuries have to manage in the financial markets are credit risk i.e. the settlement of transactions and market risk, which includes liquidity risk and price risk. Some of the risks that are to be monitored and managed by a treasury can be defined as follows:

Credit risk Arises from an obligor’s failure to perform as agreed.

(a)    Interest rate risk – Arises from movements in interest rates in the market. The interest rate exposure is created from the mismatches in the interest reprising tenors of assets and liabilities of an organization. This risk is generally measured through Earnings at Risk Measures (EAR) i.e. the potential earning impact on the balance sheet due to interest rate shifts in the market.

(b)   Liquidity risk – Arises from an organization’s inability to meet its obligations when due. The liquidity exposure is created by the maturity mismatches of the assets and liabilities of the organization. This risk is measured through tenor wise cumulative gaps.

(c)    Price risk Arises from changes in the value of trading positions in the interest rate, foreign exchange, equity and commodities markets. This arises due to changes in the various market rates and/ or market factors.

(d)   Compliance risk Arises from violations of or non-conformance with laws, rules, regulations, prescribed practices, or ethical standards.

(e)    Strategic riskArises from adverse business decisions or improper implementation of them.

(f)    Reputation risk or franchise risk Arises from negative public opinion

 Market Risk:

Market risk is defined as the potential change in the current economic value of a position (i.e., its market value) due to changes in the associated underlying market risk factors. Trading positions are subject to mark-to market accounting, i.e., positions are revalued based on current market values and, for on-balance sheet positions, reflected as such on the balance sheet; the impact of realized and unrealized gains and losses is included in the income statement.

 Operational risk:

The risk associated with operating certain type’s business activities is known as operational risk. This is the risk of operating business activities. This risk may be country risk i.e. risk of operating activities in a specific country and so on.

Policy Guidelines For Credit Risk Management (Lending) In MBL:

           This section details fundamental credit risk management policies that are recommended for adoption by all banks in Bangladesh.   The guidelines contained herein outline general principles that are designed to govern the implementation of more detailed lending procedures and risk grading systems within individual banks. MBL is following this guideline in managing credit risk.

Lending Guidelines: –

             All banks should have established Credit Policies (“Lending Guidelines”) that clearly outline the senior management’s view of business development priorities and the terms and conditions that should be adhered to in order for loans to be approved.  The Lending Guidelines should be updated at least annually to reflect changes in the economic outlook and the evolution of the bank’s loan portfolio, and be distributed to all lending/marketing officers. The Lending Guidelines should be approved by the Managing Director/CEO & Board of Directors of the bank based on the endorsement of the bank’s Head of Credit Risk Management and the Head of Corporate/Commercial Banking.

Any departure or deviation from the Lending Guidelines should be explicitly identified in credit applications and a justification for approval provided.  Approval of loans that do not comply with Lending Guidelines should be restricted to the bank’s Head of Credit or Managing Director/CEO & Board of Directors.

The Lending Guidelines should provide the key foundations for account officers/relationship managers (RM) to formulate their recommendations for approval, and should include the following:

  • Industry and Business Segment Focus:

The Lending Guidelines should clearly identify the business/industry sectors that should constitute the majority of the bank’s loan portfolio.  For each sector, a clear indication of the bank’s appetite for growth should be indicated (as an example, Textiles: Grow, Cement: Maintain, Construction: Shrink).  This will provide necessary direction to the bank’s marketing staff.

  • Types of Loan Facilities:

The type of loans that are permitted should be clearly indicated, such as Working Capital, Trade Finance, Term Loan, etc.

  • Single Borrower/Group Limits/Syndication:

     Details of the bank’s Single Borrower/Group limits should be included as per Bangladesh Bank guidelines. Banks may wish to establish more conservative criteria in this regard.

  • Lending Caps:

      Banks should establish a specific industry sector exposure cap to avoid over concentration in any one industry sector.

  • Discouraged Business Types:

    Banks should outline industries or lending activities that are discouraged.  As a minimum, the following should be discouraged:

–    Military Equipment/Weapons Finance

–    Highly Leveraged Transactions

–    Finance of Speculative Investments

–    Logging, Mineral Extraction/Mining, or other activity that is Ethically or Environmentally Sensitive

–    Lending to companies listed on CIB black list or known defaulters

–    Counterparties in countries subject to UN sanctions

–    Share Lending

–    Taking an Equity Stake in Borrowers

–    Lending to Holding Companies

–    Bridge Loans relying on equity/debt issuance as a source of repayment.

  • Loan Facility Parameters:

Facility parameters (e.g., maximum size, maximum tenor, and covenant and security requirements) should be clearly stated.   As a minimum, the following parameters should be adopted:

–          Banks should not grant facilities where the bank’s security position is inferior to that of any other financial institution.

–          Assets pledged as security should be properly insured.

–          Valuations of property taken as security should be performed prior to loans being granted.  A recognized 3rd party professional valuation firm should be appointed to conduct valuations

  • Cross Border Risk:

Risk associated with cross border lending. Borrowers of a particular country may be unable or unwilling to fulfill principle and/or interest obligations. Distinguished from ordinary credit risk because the difficulty arises from a political event, such as suspension of external payment

–          Synonymous with political & sovereign risk

–          Third world debt crisis

Policy guidelines for Foreign exchange risk management:

All foreign exchange transactions invariably involve two or more parties and two or more currencies. Commercial banks act as intermediaries for settling payments between parties located in different countries. Commercial bank dealing in foreign exchange has a specialized department know as the Foreign Exchange Department, manned by one or more senior officials who are specialists in this purpose. The function of this department is primarily to convert foreign currency into home currency and vice versa for customers and for other banks with which the bank concerned my enter into deals for certain business purposes.

A transaction involving foreign exchange i.e., conversion or exchange of currencies is known as “Foreign Exchange Transaction”. The policy guidelines that a bank needs to follow in foreign exchange can be given as:

Dealing Limit: –

 As a dealer develops his/ her expertise and dealing instincts over time, it is the management’s responsibility to assess his/ her dealing capabilities and based on that a specific dealing limit can be allocated to an individual dealer. In doing this, the management also keeps in mind the dealer’s dealing limit requirement in relation to the market and according to the organization’s own size, need and market risk appetite.

Mandatory Leave: –

The dealing functions are extremely sensitive involving wholesale and large amounts with exposures to adverse market movements. There is also risk of mistakes not being unearthed. As a result, for a particular dealer’s functions to be run by a different dealer, all dealers are required to be away from their desks for a certain period of time at one stretch during a year. During this period, dealers are not expected to be in contact with their colleagues in the treasury area. Typically, this period is defined as a continuous two weeks period.

Position Reconciliation: –

All dealers’ positions must be reconciled with the positions provided by the treasury back-office. This must be done daily prior to commencement of the day’s business. Unreconciled positions may lead to real differences in actual positions exposing the organization to adverse market changes and real losses.

 Nostro-Account Reconciliation: –

Banks maintain various nostro accounts in order to conduct operations in different currencies including BDT. The senior operations manager of the organizations set limits for handling nostro account transactions that include time limits for the settlements of transactions over the various nostro accounts and the time and amount limits for items that require immediate investigation after receipt of the account statements.

Overdraft interest for “our accounts” must be calculated for each day the branch is in overdraft in accordance with its records. The operations manager sets the time and amount limits for liquidation of open items or differences found unreconcilable. These items must be investigated as far as is practicable and if they are found unreconcilable, the operations manager may authorize liquidation through appropriate entries as established as per their accounting policies.

However, the items in question must be amply identified and corrective steps taken to prevent recurring differences. At least quarterly, a comprehensive review of all “our accounts” must be made by an officer independent of transaction processing and authorization functions to ensure that each account continues to be operated with a valid business purpose and that reconciliations and other controls continue to be in place and are effective.

The following table shows the maximum time limit after which unmatched items must be referred to the operations manager.

Type of TransactionTransit Time
L/C payments3 days, ACU – 7 days
Foreign exchange settlementsNil. Immediately notify respective department if settlement does not occur on value date
TC encashment21 days
Outward remittances3 days
Draft payments30 days
ACU cover funds sent through

Bangladesh Bank

7 days


Credits to our accounts with

insufficient details

20 days


ACU cover funds sent through

Bangladesh Bank

7 days


Credits to our accounts with

insufficient details

20 days


Correspondent bank charges

recoverable from our customers or



20 days


Correspondent bank charges

recoverable from our customers or


30 days


Any other credits to our accounts,

where we have not passed

corresponding debit entry

7 days
Any other transactions where we

have debited, but they do not credit

7 days
Any other transactions where they

have debited, but we do not credit

7 days
Any other transactions where we

have credited, but they do not debit

7 days


It would be appropriate if banks resolve that L/C related unmatched items equivalent to USD 200,000 and above outstanding for more than a day would be brought to the attention of the operations manager for review.

Similar process could be adopted for other than L/C related unmatched items equivalent to USD 50,000 and above outstanding for more than a day.

 After-hours Dealing: –

After-hours dealing is that which initiated when the dealer’s own trading room is closed. For specific business reasons, an organization may decide to allow its treasury to engage in after-hours dealing. In such cases the organization must have properly laid down procedures detailing the extent to which they want to take risk during after-hours and which dealers to have dealing authority and upto what limits they can deal during after hours.

 Off-premises Dealing: –

A dealing transaction done by a dealer who is not physically located in the dealing premises (irrespective of the time of day) is an off-premises deal. An off-premises deal needs to be treated separately from a deal done from within the dealing room due to it being done using communication tools that are not as special as those of the dealing room. For example, an off-premises deal done on the phone is generally not recorded and thus there is no record in case of any future dispute. Also, deals done from within the dealing room get recorded immediately updating positions and allowing  treasury back-office to take immediate actions (confirmation, settlement etc.), which is not the case for off premises deals.

As such, an organization must have detailed laid down procedures for the off-premises deals describing how these deals would be accounted for with least possible delay. Typically, organizations would designate particular dealer(s) with the authority for off-premises dealings in case they decide to carry out such activity for some specific business reason/ justification.

 Stop Loss Limits: –

Based on the comfort on each dealer and/ or the treasury as a whole, the management allocates dealing limits. However, there is always risk of adverse market movements and no organization is in a position to absorb/ accept unlimited losses. This results in organizations putting in place “stop loss limits”. As a result of this and considering the company’s own financial strengths, the management determines loss limits for particular positions and/ or for a portfolio of positions, where the dealer must close the position or the portfolio and book the loss and stop incurring further losses. Stop loss limit can both be dealer specific and specific to the treasury as a whole.

 Mark-to-Market: –

This is a process through which the treasury back-office values all outstanding positions at the current market rate to determine the current market value of these. This exercise also provides the profitability of the outstanding contracts. The treasury back office gathers the market rates from an independent source i.e. other than dealers of the same organization which is required to avoid any conflict of interest. Treasury back-office to take immediate actions (confirmation, settlement etc.), which is not the case for off premises deals.

 Valuations: –

The process of revaluing all positions at a pre-specified interval is known as valuation. Though this exercise, an organization determines that if they are to liquidate all the positions at a given time, at what profit or loss they would be able to do so. This function is carried out by the treasury back-office by gathering revaluation rates. Ideally, the treasury back-office should gather such rates from sources other than from the dealers of the same organization to avoid any conflict of interest. Dealers’ are required to have their own P&L estimate which must be tallied with the ones provided by the treasury back-office. Any unacceptable difference between these two must be reconciled to an acceptable level.

 Model Control Policy:

Any banking organization and particularly the treasuries use models for the following reasons:

  • To generate valuations used in the various financial statements
  • To produce market risk measurements used by independent risk management to monitor risk exposures

All financial models that are used for updating the organization’s independent risk monitoring, must be validated and per ideally reviewed by qualified personnel independent of the area that creates such models.

Model Validation is the process through which models are independently and comprehensively evaluated by reviewing underlying assumptions, verifying mathematical formulae, testing the models to verify proper implementation and assessing any weaknesses and ensuring appropriate application. The validation process of a model reduces the risk associated with using a model that has flaws in the underlying assumptions, errors in its implementation and/or is used inappropriately.

A model validation process is not applicable to financial models which only performs simple arithmetic operations. These may include, but are not limited to, value-at-close calculations, earnings-at-risk calculations, interest accrual calculations, and aggregation or consolidation of risk exposures to compare against risk limits.

Internal Audit:

Considering the complexities of the foreign exchange business, a process for an internal audit has widely been accepted as a check point to review the adequacy of the key control issues. This function can include checking for adherence to various limits, compliance requirements, statutory management etc. In addition to regular audits at specified intervals, a concurrent audit process can be put in place to ensure the treasury’s functioning in an appropriate manner on a day-to-day basis.

 Factors of Risk:

 Risk is inherent in all aspects of a commercial operation; however for Banks and financial institutions, credit risk and foreign exchange risk are essential factors that need to be managed. Before minimizing the risk a bank should know what are factors are influencing their risks.

 Factors Influencing Credit Risk:

Different factors influencing the credit of a bank like Mercantile Bank can be given as:

Default nature of borrower: -Risk of credit with the borrower differentiation. Different types of borrower contain different sort of risk. Default nature of the borrower influence the risk in a large extent.

Industry size and Structure: The key risk factors of the borrower’s industry should be assessed. Different industry contain different sort of risk and this factors have to consider before proceeding loan.

Financial position of the borrower: Financial position of the borrower also affect in the credit risk. If a borrower has enough current and fixed assets to support the loan then it is safe to precede loan to him than who don’t.

Project of the Loan: – The project for which the loan is taking is also an important factor in credit risk management. Future of the loan settlement depends on the attractiveness of the project success. That is why in determining credit risk project attractiveness must be evaluated.

Accounts conduct: – For existing borrowers, the historic performance in meeting repayment obligations (trade payments, cheques, interest and principal payments, etc) should be assessed.

Margin Sustainability or Volatility: – Margin of the project or the existing margin of the business is stable or volatile is also important in determining risk of credit. Obviously bank will not prefer a volatile project for their business.

High Debt Load: – Amount of debt currently the firm or the borrower has also a considering factor in credit management. If the firm or the person has fewer current assets than the loan amount proceed than it will be a risky decision to precede loan.

Growth Rate: – acquisition or expansion rate: Growth, acquisition or good expansion rate of the borrower business give a positive signal for the loan settlement.

Loan Structure: – The amounts and tenors of financing proposed should be justified based on the projected repayment ability and loan purpose.  Excessive tenor or amount relative to business needs increases the risk of fund diversion and may adversely impact the borrower’s repayment ability.

Security: – A current valuation of collateral should be obtained and the quality and priority of security being proposed should be assessed.  Loans should not be granted based solely on security. Adequacy and the extent of the insurance coverage should be assessed.

Guarantors’ strength: – When there are strong guarantors or a strong guarantor then the future of the loan more secure than a loan with weak guarantors or guarantors. Thus guarantors’ strength is also influencing factor in determining risk of credit.

These are the major factors that influencing the risk of credit management. On the basis of these factors we studied the opinion of five officials of the Mercantile Bank Limited, Khatungonj Branch. Their responses about these factors can be summarized as:


No. of respondents

Percentage of respondents

Believe that factor influence risk

Default nature of borrower


80 %

Industry size and Structure


80 %

Financial position of the borrower


100 %

Project of the Loan


100 %

Accounts conduct


20 %

Margin Sustainability or Volatility


60 %

High Debt Load


80 %

Growth Rate


20 %

Loan Structure


20 %



80 %

Guarantors’ strength


60 %

Thus 100% officials surveyed believed that financial position of the borrower and Project of the loan are main factor and  other important factors are default nature of borrower, industry size, high debt loan, security and guarantor’s strength. Maximum officials believe that accounts conduct, loan structure are not important factors of risk of credit.

Factors Influencing Foreign Exchange Risk:

Major factors that influence the foreign exchange risk are: –

  1. Exchange rate risk       2. Political risk.   3. Country risk

Exchange rate risk refers the chance fluctuating the exchange rate of foreign currency more frequently. Political risk arises from political unrest in national and international territory. For politically unstable situation foreign direct investment reduce, export reduces and country depend more on import. On the other hand country risk is the risk that arises from doing business in a particular country. It affects most in MNC.

The risk of foreign exchange incur form the change of the equilibrium exchange rate and the factors that affect the foreign exchange rate can be given as:-

a. Relative inflation rate: – Suppose that the supply of dollars increases relative to its demand. This excess growth in the money supply will cause inflation in the United States, which means that U.S price will begin to rise relative price of German goods and services. German consumers are likely to buy fewer U.S. products and begin switching to

German substitutes, leading to a decrease shift in the euro supply curve to S/ as shown in the following curve.

Similarly, higher price in the United States will lead American consumers to substitute German imports for US products, resulting in an increase in the demand for euros as depicted by D / . In effects, both Germans and Americans are searching for the best deals worldwide and will switch their purchases accordingly. Hence, a higher rate of inflation in the United States then in Germany will simultaneously increase German exports to the United States an d reduce U.S exports to the Germany.

b. Relative Interest Rates: -Interest rate differentials will also affect the equilibrium exchange rate. A rise in U.S interest rate relative to German rates, all else being equal, will cause investors in both nations to switch form euro to dollar-denominated securities to take advantage of the higher dollar rates. The net result will be depreciation of the euro in the absence of government intervention.

c. Relative Economic Growth Rates: – Similarly, a nation with strong economic growth will attract investment capital seeking to acquire domestic assets, in turn, results in an increased demand. For the domestic currency and a stronger currency, other things being equal. Empirical evidence supports the hypothesis that economic growth should lead to a stronger currency. Conversely, nations with poor growth prospects will see an exodus of capital and weaker currencies.

d. Political and Economic Risk: – Other factors that can influence exchange rates include political and economic risks. Investors prefer to hold lesser amounts of riskier assets; thus, low risk currencies- those associated with more politically and economically stable nations- are more highly valued than high currencies.

These are factors that affect equilibrium as well as foreign exchange risk. On the basis of these factors we studied the opinion of five officials of the Mercantile Bank Limited, Khatungonj Branch. Their responses about these factors can be summarizing as:


No. of respondents

Percentage of respondents

Believe that factor influence risk

Exchange rate risk


100 %

Industry size and Structure


80 %

Financial position of the borrower


20 %

 Thus we can say that 100% respondent believe that Exchange rate risk influence foreign exchange risk where 80 % and 20 % respondents believe that industry size and structure, financial position of the borrower respectively affect the foreign exchange risk.

This Chapter details fundamental credit risk management practices of Mercantile Bank limited , Khatungonj branch and its comparative analysis of using risk management tools for managing risk.

Process of Managing Credit Risk:

                Process of managing credit risk means how the risk of credit is managed. Likewise other bank MBL also follows the rules and regulation that are prescribed by Bangladesh Bank in managing risk. Different process of risk management of credit can be given as:

Credit Assessment & Risk Grading:

(a) Credit Assessment

        A thorough credit and risk assessment should be conducted prior to the granting of loans, and at least annually thereafter for all facilities.  The results of this assessment should be presented in a Credit Application that originates from the relationship manager/account officer (“RM”), and is approved by Credit Risk Management (CRM).  The RM should be the owner of the customer relationship, and must be held responsible to ensure the accuracy of the entire credit application submitted for approval.  RMs must be familiar with the bank’s Lending Guidelines and should conduct due diligence on new borrowers, principals, and guarantors.

All banks should have established Know Your Customer (KYC) and Money Laundering guidelines which should be adhered to at all times.

Credit Applications should summaries the results of the RMs risk assessment and include, as a minimum, the following details:

–          Amount and type of loan(s) proposed.

–          Purpose of loans.

–          Loan Structure (Tenor, Covenants, Repayment Schedule, Interest)

–          Security Arrangements

In addition, the following risk areas should be addressed:

–          Borrower Analysis.

–          Industry Analysis.

–          Supplier/Buyer Analysis.

–          Projected Financial Performance.

–          Account Conduct

–          Adherence to Lending Guidelines

–          Mitigating Factors.  .

–          Loan Structure.

–          Security.

–          Name Lending. 

(b) Risk Grading:

All Banks should adopt a credit risk grading system.  The system should define the risk profile of borrower’s to ensure that account management, structure and pricing are commensurate with the risk involved.  Risk grading is a key measurement of a Bank’s asset quality, and as such, it is essential that grading is a robust process.  All facilities should be assigned a risk grade.  Where deterioration in risk is noted, the Risk Grade assigned to a borrower and its facilities should be immediately changed.  Borrower Risk Grades should be clearly stated on Credit Applications.

The following Risk Grade Matrix is provided as an example.   The more conservative risk grade (higher) should be applied if there is a difference between the personal judgment and the Risk Grade Scorecard results.  It is recognized that the banks may have more or less Risk Grades; however, monitoring standards and account management must be appropriate given the assigned Risk Grade:

Risk Rating
Superior – Low Risk


Good – Satisfactory Risk


Acceptable – Fair Risk


Marginal – Watch list


Special Mention




Doubtful and Bad






At least top twenty five clients/obligors of the Bank may preferably be rated by an outside credit rating agency.

  After approval, the report should be forwarded to Credit Administration, who is responsible to ensure the correct facility/borrower Risk Grades are updated on the system.  The downgrading of an account should be done immediately when adverse information is noted, and should not be postponed until the annual review process

Approval Authority:

The authority to sanction/approve loans must be clearly delegated to senior credit executives by the Managing Director/CEO & Board based on the executive’s knowledge and experience.  Approval authority should be delegated to individual executives and not to committees to ensure accountability in the approval process. The following guidelines should apply in the approval/sanctioning of loans:

  • Credit approval authority must be delegated in writing from the MD/CEO & Board (as appropriate), acknowledged by recipients, and records of all delegation retained in CRM.
  • Delegated approval authorities must be reviewed annually by MD/CEO/Board.
  • The credit approval function should be separate from the marketing/relationship management (RM) function.
  • The role of Credit Committee may be restricted to only review of proposals i.e. recommendations or review of bank’s loan portfolios.
  • Approvals must be evidenced in writing, or by electronic signature.  Approval records must be kept on file with the Credit Applications.
  • All credit risks must be authorized by executives within the authority limit delegated to them by the MD/CEO.   The “pooling” or combining of authority limits should not be permitted.
  • Credit approval should be centralised within the CRM function.  Regional credit centres may be established, however, all large loans must be approved by the Head of Credit and Risk Management or Managing Director/CEO/Board or delegated Head Office credit executive.
  • The aggregate exposure to any borrower or borrowing group must be used to determine the approval authority required.
  • Any credit proposal that does not comply with Lending Guidelines, regardless of amount, should be referred to Head Office for Approval
  • MD/Head of Credit Risk Management must approve and monitor any cross-border exposure risk.
  • Any breaches of lending authority should be reported to MD/CEO, Head of Internal Control, and Head of CRM.
  • It is essential that executives charged with approving loans have relevant training and experience to carry out their responsibilities effectively.  As a
  • A monthly summary of all new facilities approved, renewed, enhanced, and a list of proposals declined stating reasons thereof should be reported by CRM to the CEO/MD.

Segregation of Duties:

Banks should aim to segregate the following lending functions:

–          Credit Approval/Risk Management

–          Relationship Management/Marketing

–          Credit Administration

The purpose of the segregation is to improve the knowledge levels and expertise in each department, to impose controls over the disbursement of authorized loan facilities and obtain an objective and independent judgment of credit proposals.

Internal Audit:

Banks should have a segregated internal audit/control department charged with conducting audits of all departments.  Audits should be carried out annually, and should ensure compliance with regulatory guidelines, internal procedures, and Lending Guidelines and Bangladesh Bank requirements

Preferred Organizational Structure & Responsibilities:

                           The appropriate organizational structure must be in place to support the adoption of the policies detailed in Section 1 of these guidelines.  The key feature is the segregation of the Marketing/Relationship Management function from Approval/Risk Management/Administration functions.

Credit approval should be centralized within the CRM function.  Regional credit centers may be established, however, all applications must be approved by the Head of Credit and Risk Management or Managing Director/CEO/Board or delegated Head Office credit executive.

Preferred Organizational Structure:

The following chart represents the preferred management structure:

Figure: – Organizational Structure.

Key Responsibilities:

The key responsibilities of the above functions are as follows.  Please also refer to for sample job descriptions:

Credit Risk Management (CRM):

  • Oversight of the bank’s credit policies, procedures and controls relating to all credit risks arising from corporate/commercial/institutional banking, personal banking, & treasury operations.
  • Oversight of the bank’s asset quality.
  • Directly manage all Substandard, Doubtful & Bad and Loss accounts to maximize recovery and ensure that appropriate and timely loan loss provisions have been made.
  • To approve (or decline), within delegated authority, Credit Applications recommended by RM.  Where aggregate borrower exposure is in excess of approval limits, to provide recommendation to MD/CEO for approval.
  • To provide advice/assistance regarding all credit matters to line management/RMs.
  • To ensure that lending executives have adequate experience and/or training in order to carry out job duties effectively.

Credit Administration:

  • To ensure that all security documentation complies with the terms of approval and is enforceable.
  • To monitor insurance coverage to ensure appropriate coverage is in place over assets pledged as collateral, and is properly assigned to the bank.
  • To control loan disbursements only after all terms and conditions of approval have been met, and all security documentation is in place.
  • To maintain control over all security documentation.
  • To monitor borrower’s compliance with covenants and agreed terms and conditions, and general monitoring of account conduct/performance.

Relationship Management/Marketing (RM):

  • To act as the primary bank contact with borrowers.
  • To maintain thorough knowledge of borrower’s business and industry through regular contact, factory/warehouse inspections, etc.  RMs should proactively monitor the financial performance and account conduct of borrowers.
  • To be responsible for the timely and accurate submission of Credit Applications for new proposals and annual reviews, taking into account the credit assessment requirements outlined in Section 1.2.1 of these guidelines.
  • To highlight any deterioration in borrower’s financial standing and amend the borrower’s Risk Grade in a timely manner.  Changes in Risk Grades should be advised to and approved by CRM.
  • To seek assistance/advice at the earliest from CRM regarding the structuring of facilities, potential deterioration in accounts or for any credit related issues.

Internal Audit/Control:

  • Conducts independent inspections annually to ensure compliance with Lending Guidelines, operating procedures, bank policies and Bangladesh Bank directives.  Reports directly to MD/CEO or Audit committee of the Board.

Methods Of Risk Assessment:

Now a day’s different modern method of risk assessment is used in different financial institution. Some modern concepts of credit risk analysis are:

  • Lending Risk Analysis
  • Financial Statement, Spread Sheet & Credit Scoring System
  • Fund Flow and Cash Flow Statement.
  • Ratio Analysis.
  • Credit Risk Grading (CRG)

Now the short description of the above concepts can be given as:

Lending Risk Analysis (LRA):

LRA is a management and operational tool for improving operational and judgment efficiency of bank. Since lending involves risks, the primary concern of branch manager/sanctioning authority has to assess the relative risks of credit as to minimize possibility of loan losses by identifying the weak/risky areas of a proposal and side by side will also point out the areas of strength and profitability. Thus this exercise not only support approval/rejection of a proposal but also helps determining lending rate and price based on risk rating. Board of divisions of LRA is shown below:

Financial Spread Sheet (FSS):

Financial Statement Sheet is a process that provides quick methods of assessing business trends and efficiency of an organization. It helps to assess borrowers’ ability to repay. Realistically shows business trends and allow comparisons to be made within industry. It is an important tool in a disciplines organized approach to credit analysis. The historic financial company are primary indicator of its financial position. Spread Sheet allows proper analysis of financial statement. It is a means of presenting the main between similar figures on different dates. It also includes cash flow statement and ratio analysis.

 Credit Score System:

There are two types of credit score system



Z-Score: – It is used for those companies who are the listed company of Stock Exchange and whose capital is more that 500 millions. The formula to calculate the Z-Score is as follows:

            Z = .012 X1+.014X2+.033X3+.006X4+.99X5


X1 = Working Capital / Total Assets.

X2 = Retained Earnings/ Total Assets.

X3 = Earnings before interest & taxes/ Total Assets.

X4 = Equity/ Total Liabilities

X5 = Sales/ Total Assets.

Y-Score: – It is used for all trading companies who are not belongs the above category. The formula calculates 5 ratios. These are:

Current Ratio (CR) = Current Assets/ Current Liabilities.

Quick Ratio (QR) = [(Cash + Equivalents +Accounts Receivable)/ Current Liabilities]

Asset Ratio (AR) = Total Asset / Total Liabilities.

Return on Equity (REO) = Net Profit for the year / Ending Net Worth.

 Fund Flow & Cash Flow Statement:

Funds from operation indicate the extent to which an enterprise generates funds or uses funds in its operation whereas cash from operation is the cash generation solely from the operating activities of the company. Balance sheet tells us the position of the company at a point in time. Fund flow statement describes the changes that have taken place between the current balance sheet and the previous one. It has two parts:

The statement of cash flows reports inflows and outflows of cash during the accounting period in the categories of operating, investing and financial activities are discussed below;

a. Operating Activities:

Starts with net profit after tax of current year. Here all current assets and liabilities are covered to calculate the net result. Rules for date entry are:

  1. Increase in current asset assets will decrease the cash and decrease in CA will increase the cash.
  2. Increase in CL will increase in cash and decrease in CL will decrease in cash.

b. Investing Activities:

         All information related sales out or procurement of non-current assets are covered here. The rules are:

      i. Increase in non-current assets will decrease in cash and decrease in non-current assets will increase in cash.

c. Financial Activities:

All information related to non-current liabilities and short term financing and equity are covered here the rules are:

  1. Increase in non-current liabilities and items related to short term financing and owners’ equity will lead to increase in cash.

Ratio Analysis: –

Ratio analysis is a tool used to measure and evaluate the financial condition and operating effectiveness of business enterprise. Absolute figures do not serve the purpose as these are not fit for comparison.

Bank analyzes the financial statement of the borrowers so that it can minimize the risk and evaluate the financial condition of the borrowers. Bank analyzes the liquidity, profitability, assets utilization and debt utilization ratio. These ratios are as follows: –

Liquidity Ratio: – Liquidity refers to the ability to meet a firm’s short term ability when an as they fall due. The liquidity ratio is to measure the position of a firm’s liquidity or short term solvency.

Profitability Ratio: – This ratio is measure the ability of firm to generate revenue in excess of expenses.

Assets Utilization Ratio: This ratio is also known as turn over ratio. This ratio indicates the efficiency in utilization assets such as CA, FA and TA.

Debt Utilization Ratio: This ratio is also known as leverage ratio or capital structure ratio which measure the financial leverage or the extent to which non- equity capital us used to finance the assets of the firm.

Debt Service Coverage Ratio: Ratio to measure the ability of an entity to service interest payment from its operations that are due to non equity suppliers of fund.

Now the different types of Ratios, meanings and trend can be summarized as:


Major Ratios



                       Desired Trend
Profitability Ratios:





Gross Profit Margin (%)


(Gross Profit / Net Sales)*100

The % Of Gross Profit Earned On Every Dollar Of  SalesThe Higher The Ratio, The Higher The Cut Received On Each Sale

Net Profit Margin (%)


(Net Profit / Net Sales)*100

The % Of Net Profit Earned On Every Dollar Of  SalesThe Higher The Ratio, The More Profitability Each Sale

Return on Assets (%)


(Net Income / Avg. TA)

What Kind Of Return Are The Fixed Assets Generating? 

Higher Return = Good Use Of Assets


Return on Equity (%)


(Net Income / Avg. Sh Equity)

What Is The Maximum Return Available To Shareholders?Higher Return = Happy Shareholders / Owners
Liquidity Ratios:





Current Ratio


(Total CA / Total CL)

The Number Of Times That Short Term Assets Can Cover Short Term Debts.2:1 “Rule Of Thumb”

Too Low- May Lead To Insolvency

Too High- Inefficient Use Of Capital


Quick Ratio


[(TCA-Inventory) / TCL]

Indicates The Ability To Meet Short Term Payments, Using Only The Most Liquid Of Assets.1:1 “Rule Of Thumb”

Too Low- May Lead To Insolvency

Too High- Inefficient Use Of Capital

Asset Utilization Ratios







Sales to Fixed Assets (times)





(Net Sales / Avg. Net FA)

How Many Sales Dollars Are Earned For Every Dollar Of Fixed Assets?

Helps To Measure The Usefulness Of The Fixed Assets In The Business.


Higher Is Better

Too Low = Useless Assts

Too High = Perhaps Not Enough Assets Or Assets Are Old & Need To Be Replaced; May Be Forgoing Opportunities.


Sales to Total Assets (times)


(Net Sales / Avg. TA)

How Many Sales Dollars Are Earned For Every Dollar Of Assets?

Helps To Measure The Usefulness Of The Assets.

Higher Is Better

Too Low = Useless Assts

Too High = Perhaps Not Enough Assets; May Be Forgoing Opportunities.





Sales to Working Capital (times)




[Net Sales – (CA-CL)]

How Many Sales Dollars Are Earned For Every Dollar Of Working Capital?

Helps To Measure The Efficient Level Of Working Capital.

Higher Is Better

Too Low = Misuse Of Working Capital Fund

Too High = Shortage Of Fund To Manage Efficient Working Capital Level Which May Generate More Sales.




Receivable Turnover in days



(Account Receivable / Net Credit Sales Or Sales)



How Many Days Is The Avg. Outstanding Balance On Credit Sales.

Should Be Closed To Industry Avg. (Preferably On The Lower End)

Too Low = May Be Credit Policy Are Too Tight

Too High = Customers Are Putting You In A Needless Cash Squeeze



Inventory Turnover in days



(COGS / Avg. Inventory)


How Many Times A Year Is The Inventory Being Sold?

High Is Better

Too Low = The Inventory Is Sitting Around Too Long

Too High = May Have Enough Inventory To Meet Demand(Stock-Outs)





Payable Turnover in days



(Accounts Payable / Avg. Daily Purchases Or COGS)


Indicates How Long (On Avg.) It Takes The Business To Pay Its Suppliers (In Days)

Should Be Closed To Industry Avg. (Preferably On The Higher Side)

Too Low = Can Get More Short-Term Cash By Taking Longer To Pay

Too High = Could Get A Reputation And Have Credit Privileges Cut Off.


Debt Utilization Ratios:






Debt to Equity (%)



(Total Debt / Total Equity)



The Number Of Times Of Debt For Every Dollar Equity

Lower Is Safer

Too Low = Unable To Use Leverage Moreover, Have To Forgive Tax Shield Benefits

Too High = Inefficient Use Of Equity And Highly Levered


Debt to Total Assets (%)


(Total Debt / Total Assets)

What Percentage Of The Business Is Financed Through Debt?Lower Is Safer

(Opposite Reasoning Of Net Worth To Assets)


Debt Service Coverage (times)

(EBIT / Int. On L-T Debt + Loan Installment)The Number Of Times Can Cover By Its EBIT That A Company Can Meet Its Interest Payments.Higher Is Better

Lenders Need Assurance That Their Loan Charge (Interest) Can Be Covered

 Credit Risk grading (CRG):

 Definition Of Credit Risk Grading (CRG)

        The Credit Risk Grading (CRG) is a collective definition based on the pre specified scale and reflects the underlying credit-risk for a given exposure. A Credit Risk Grading deploys a number/ alphabet/ symbol as a primary summary indicator of risks associated with a credit exposure. Credit Risk Grading is the basic module for developing a Credit Risk Management System.

Functions Of Credit Risk Grading:

          Well-managed credit risk grading systems promote bank safety and soundness by facilitating informed decision-making. Grading systems measure credit risk and differentiate individual credits and groups of credits by the risk they pose. This allows bank management and examiners to monitor changes and trends in risk levels. The process also allows bank management to manage risk to optimize returns.

 Use Of Credit Risk Grading:

  •  The Credit Risk Grading matrix allows application of uniform standards to credits to ensure a common standardized approach to assess the quality of individual obligor, credit portfolio of a unit, line of business, the branch or the Bank as a whole.
  • As evident, the CRG outputs would be relevant for individual credit selection, wherein either a borrower or a particular exposure/facility is rated. The other decisions would be related to pricing (credit-spread) and specific features of the credit facility. These would largely constitute obligor level analysis.
  • Risk grading would also be relevant for surveillance and monitoring, internal MIS and assessing the aggregate risk profile of a Bank. It is also relevant for portfolio level analysis.

Number And Short Name Of Grades Used In The CRG:

The proposed CRG scale consists of 8 categories with Short names and Numbers are provided as follows:













Special Mention



Sub Standard






Bad & Loss








Credit Risk Grading Definitions:

A clear definition of the different categories of Credit Risk Grading is given as follows:

Superior – (SUP) – 1

  • Credit facilities, which are fully secured i.e. fully cash covered.
  • Credit facilities fully covered by government guarantee.
  • Credit facilities fully covered by the guarantee of a top tier international Bank.

Good – (GD) – 2

  • Strong repayment capacity of the borrower
  • The borrower has excellent liquidity and low leverage.
  • The Company demonstrates consistently strong earnings and cash flow.
  • Borrower has well established, strong market share.
  • Very good management skill & expertise.
  • All security documentation should be in place.
  • Credit facilities fully covered by the guarantee of a top tier local Bank.
  • Aggregate Score of 85 or greater based on the Risk Grade Score Sheet

Acceptable – (ACCPT) – 3

  • These borrowers are not as strong as GOOD Grade borrowers, but still demonstrate consistent earnings, cash flow and have a good track record.
  • Borrowers have adequate liquidity, cash flow and earnings.
  • Credit in this grade would normally be secured by acceptable collateral

      (1st charge over inventory / receivables / equipment / property).

  • Acceptable management
  • Acceptable parent/sister company guarantee
  • Aggregate Score of 75-84 based on the Risk Grade Score Sheet

Marginal/Watch list – (MG/WL) – 4

  • This grade warrants greater attention due to conditions affecting the borrower, the industry or the economic environment.
  • These borrowers have an above average risk due to strained liquidity, higher than normal leverage, thin cash flow and/or inconsistent earnings.
  • Weaker business credit & early warning signals of emerging business credit detected.
  • The borrower incurs a loss
  • Loan repayments routinely fall past due
  • Account conduct is poor, or other untoward factors are present.
  • Credit requires attention
  • Aggregate Score of 65-74 based on the Risk Grade Score Sheet

Special Mention – (SM) – 5

  • This grade has potential weaknesses that deserve management’s close attention. If left uncorrected, these weaknesses may result in a deterioration of the repayment prospects of the borrower.
  • Severe management problems exist.
  • Facilities should be downgraded to this grade if sustained deterioration in financial condition is noted (consecutive losses, negative net worth, excessive leverage),
  • An Aggregate Score of 55-64 based on the Risk Grade Score Sheet.

Substandard – (SS) – 6

  • Financial condition is weak and capacity or inclination to repay is in doubt.
  • These weaknesses jeopardize the full settlement of loans.
  • Bangladesh Bank criteria for sub-standard credit shall apply..

 Doubtful – (DF) – 7

  • Full repayment of principal and interest is unlikely and the possibility of loss is extremely high.
  • However, due to specifically identifiable pending factors, such as litigation, liquidation procedures or capital injection, the asset is not yet classified as Bad & Loss.
  • Bangladesh Bank criteria for doubtful credit shall apply.
  • An Aggregate Score of 35-44 based on the Risk Grade Score Sheet.

Bad & Loss – (BL) – 8

  • Credit of this grade has long outstanding with no progress in obtaining repayment or on the verge of wind up/liquidation.
  • Prospect of recovery is poor and legal options have been pursued.
  • Proceeds expected from the liquidation or realization of security may be awaited. The continuance of the loan as a bankable asset is not warranted, and the anticipated loss should have been provided for.
  • This classification reflects that it is not practical or desirable to defer writing off this basically valueless asset even though partial recovery may be affected in the future. Bangladesh Bank guidelines for timely write off of bad loans must be adhered to. Legal procedures/suit initiated.
  • Bangladesh Bank criteria for bad & loss credit shall apply.
  • An Aggregate Score of less than 35 based on the Risk Grade Score Sheet.

Loan and Advances History of MBL Khatungonj Branch during the period 2007:

MBL – Khatungonj Branch segregated its total Loans and Advances to various sectors. From the data gathered for the month of 31 January, 2006 I have found the following Loans and Advance sanction (in %) which are shown in diagram: –

1. HOUSE BUILDING LOAN                                                  0.33%

2. CAR LOAN STAFF                                                           0.0635%

3. SOD AGAINST ACCEPT BILL                                          2.21%

4. SOD AGAINST FDR                                                                       1.21%

5. SOD AGN. SPECIAL SCHEME                                        0.22%      

6. SOD GENERAL                                                                   4.71%                                                                                         

7. LOAN AGN. TRUST RECEIPT                                       78.7295%                               

8. LEASE FINANCE                                                               0.42%                        

9. PAYMENT AGN. DOCUMENT                                          0.70%

(PAD) CASH                                                                             

10. CC HYPOTHECATION                                                                2.33%             

11. LOAN SECURED                                                                           8.67%                   

12. SMALL LOAN SCHEME                                                  0.08%

13. DOCTOR`S CREDIT SCHEME                                      0.009%  

14. PERSONAL LOAN                                                                          0.22%                   

15. CONSUMER CREDIT SCHEME                                       0.098%


                                                                GRAND TOTAL=                 100%                                                                                           

Comment:- From the above diagram of MBL – Khatungonj branch It is seen that the Bank give heavy emphasis on giving credit sanctioning to Letter against Trust Receipt (LTR) i.e; 78.7295% out of 100%. Secondly Loan secured i.e; 8.67%, thirdly SOD general i.e; 4.71% and so on. But recently the Bank increasing its scope to the sector of Personal loan. From the total loan sanctioning of LTR (In 78.7295%) the Bank gave credit to two major sectors i.e; INDUSTRY & TRADING. The Bank gave about 58.6720% to Industry sector out of 78.7295% and about 20.0575% out of 78.7295% to Trading sector.

Methods Followed By MBL in managing Credit Risk:

To minimize the risk of credit MBL follow different sort of method simultaneously. From the answer of the respondents of MBL officials their followed method in different loan and advances can be summarized as follows: –

Types of Loan

Methods follow for risk assessment

Comment of Respondents


HouseBuilding LoanCash flow analysis.Cash flow is important for repayment ability of the clientIn house building loan further study like CRG can also be used.
Car Loan StaffCash flow analysis.Cash flow is important for repayment ability of the clientSince the loan repayment adjusted from the salary, so cash flow is enough.
SOD Against Accept Bill

No assessment is required since this type of loan is fully secured.Since the loan is secured so risk assessment policy followed is correct.
SOD Against FDR

No assessment is required since this type of loan is fully secured.Since the loan is secured so risk assessment policy followed is correct.
SOD Agn. Special Scheme

No assessment is required since this type of loan is fully secured.Since the loan is secured so risk assessment policy followed is correct.
SOD General

No assessment is required since this type of loan is fully secured.Since the loan is secured so risk assessment policy followed is correct.
Loan Agn. Trust Receipt

No assessment is required since this type of loan is fully secured.Since the loan is secured so risk assessment policy followed is correct.
Lease FinanceCRG, Fund flow analysis, Ratio analysis.All information is analyzed.Most of the method is use in this respect.
Payment Agn. Document                                (pad) Cash

Since risk assessed in LC no further assessment is required.As previously examined so bank are compelled to pay but cash flow should analysis if possible.
CC HypothecationCRG, Fund flow analysis, Ratio analysisAll relevant information covers as per requirement of the loan.Since all methods followed so it is properly assessed.
Loan Secured

No need for assess loan.Since loan is secured so no method is used.
Small Loan SchemeCRGCredit risk grading is enough for this loan assess.In this case bank should also follow fund flow analysis of the project.
Doctor’s Credit SchemeFund flow analysis.Though it is not currently used but fund flow and income statement is enough for this loan.Proper method is followed by the bank.
Personal LoanCRGCredit risk grading is enough for this loan assess.In this case they are also following the right method.
Consumer Credit SchemeCRGCredit risk grading is enough for this loan assess.In this case fund flow can also be used.

Finally MBL – Khatungonj branch, the overall performance of it is quite good especially in credit sector the credit sanctioning, disbursement and their recovery system is remarkable. Though they are involved higher risk but the Bank handled that risk very efficiently.

Procedural Guidelines:

                 This section outlines of the main procedures that are needed to ensure compliance with the policies contained in Section 1.0 of these guidelines.

Approval Process:

The approval process must reinforce the segregation of Relationship Management/Marketing from the approving authority.  The responsibility for preparing the Credit Application should rest with the RM within the corporate/commercial banking department.  Credit Applications should be recommended for approval by the RM team and forwarded to the approval team within CRM and approved by individual executives.  Banks may wish to establish various thresholds, above which, the recommendation of the Head of Corporate/Commercial Banking is required prior to onward recommendation to CRM for approval. In addition, banks may wish to establish regional credit centres within the approval team to handle routine approvals.  Executives in head office CRM should approve all large loans.

The recommending or approving executives should take responsibility for and be held accountable for their recommendations or approval.  Delegation of approval limits should be such that all proposals where the facilities are up to 15% of the bank’s capital should be approved at the CRM level, facilities up to 25% of capital should be approved by CEO/MD, with proposals in excess of 25% of capital to be approved by the EC/Board only after recommendation of CRM, Corporate Banking and MD/CEO.

The following diagram illustrates the preferred approval process:

Recommended Delegated Approval Authority Levels:

                        HOC/CRM Executives                                     Up to 15% of Capital

                        Managing Director/CEO                                               Up to 25% of Capital

EC/Board                                                                     all exceed 25% of Capital

Appeal Process:

            Any declined credit may be re-presented to the next higher authority for reassessment/approval. However, there should be no appeal process beyond the Managing Director.

Credit Administration:

The Credit Administration function is critical in ensuring that proper documentation and approvals are in place prior to the disbursement of loan facilities.  For this reason, it is essential that the functions of Credit Administration be strictly segregated from Relationship Management/Marketing in order to avoid the possibility of controls being compromised or issues not being highlighted at the appropriate level.

Credit Monitoring:

To minimize credit losses, monitoring procedures and systems should be in place that provides an early indication of the deteriorating financial health of a borrower.  At a minimum, systems should be in place to report the following exceptions to relevant executives in CRM and RM team:

  • Past due principal or interest payments, past due trade bills, account excesses, and breach of loan covenants;
    • Loan terms and conditions are monitored, financial statements are received on a regular basis, and any covenant breaches or exceptions are referred to CRM and the RM team for timely follow-up.
    • Timely corrective action is taken to address findings of any internal, external or regulator inspection/audit.
    • All borrower relationships/loan facilities are reviewed and approved through the submission of a Credit Application at least annually

Computer systems must be able to produce the above information for central/head office as well as local review. Where automated systems are not available, a manual process should have the capability to produce accurate exception reports. Exceptions should be followed up on and corrective action taken in a timely manner before the account deteriorates further.

Credit Recovery:

The Recovery Unit (RU) of CRM should directly manage accounts with sustained deterioration (a Risk Rating of Sub Standard (6) or worse).  Banks may wish to transfer EXIT accounts graded 4-5 to the RU for efficient exit based on recommendation of CRM and Corporate Banking.  Whenever an account is handed over from Relationship.Management to RU, a Handover/Downgrade Checklist should be completed.

The RU’s primary functions are:

  • Determine Account Action Plan/Recovery Strategy
  • Pursue all options to maximize recovery, including placing customers into receivership or liquidation as appropriate.
  • Ensure adequate and timely loan loss provisions are made based on actual and expected losses.
  • Regular review of grade 6 or worse accounts.

The management of problem loans (NPLs) must be a dynamic process, and the associated strategy together with the adequacy of provisions must be regularly reviewed. A process should be established to share the lessons learned from the experience of credit losses in order to update the lending guidelines.

NPL Account Management:

All NPLs should be assigned to an Account Manager within the RU, who is responsible for coordinating and administering the action plan/recovery of the account, and should serve as the primary customer contact after the account is downgraded to substandard.  Whilst some assistance from Corporate Banking/Relationship Management may be sought, it is essential that the autonomy of the RU be maintained to ensure appropriate recovery strategies are implemented.

 Account Transfer Procedures:

Within 7 days of an account being downgraded to substandard (grade 6), a Request for Action) and a handover/downgrade checklist (should be completed by the RM and forwarded to RU for acknowledgment.  The account should be assigned to an account manager within the RU, who should review all documentation, meet the customer, and prepare a Classified Loan Review Report within 15 days of the transfer.  The CLR should be approved by the Head of Credit, and copied to the Head of Corporate Banking and to the Branch/office where the loan was originally sanctioned.  This initial CLR should highlight any documentation issues, loan structuring weaknesses, proposed workout strategy, and should seek approval for any loan loss provisions that are necessary.

Recovery Units should ensure that the following is carried out when an account is classified as Sub Standard or worse:

  • Facilities are withdrawn or repayment is demanded as appropriate.  Any drawings or advances should be restricted, and only approved after careful scrutiny and approval from appropriate executives within CRM.
  • CIB reporting is updated according to Bangladesh Bank guidelines and the borrower’s Risk Grade is changed as appropriate.
  • Loan loss provisions are taken based on Force Sale Value (FSV).
  • Loans are only rescheduled in conjunction with the Large Loan Rescheduling guidelines of Bangladesh Bank.  Any rescheduling should be based on projected future cash flows, and should be strictly monitored.
  • Prompt legal action is taken if the borrower is uncooperative.

Non Performing Loan (NPL) Monitoring:

On a quarterly basis, a Classified Loan Review (CLR) should be prepared by the RU Account Manager to update the status of the action/recovery plan, review and assess the adequacy of provisions, and modify the bank’s strategy as appropriate.  The Head of Credit should approve the CLR for NPLs up to 15% of the banks capital, with MD/CEO approval needed for NPLs in excess of 15%.  The CLR’s for NPLs above 25% of capital should be approved by the MD/CEO, with a copy received by the Board.

  NPL Provisioning and Write Off:

The guidelines established by Bangladesh Bank for CIB reporting, provisioning and write off of bad and doubtful debts, and suspension of interest should be followed in all cases.  These requirements are the minimum, and Banks are encouraged to adopt more stringent provisioning/write off policies.  Regardless of the length of time a loan is past due, provisions should be raised against the actual and expected losses at the time they are estimated.  The approval to take provisions, write offs, or release of provisions/upgrade of an account should be restricted to the Head of Credit or MD/CEO based on recommendation from the Recovery Unit.  The Request for Action (RFA) or CLR  reporting format should be used to recommend provisions, write-offs or release/upgrades.

The RU Account Manager should determine the Force Sale Value (FSV) for accounts grade 6 or worse.  Force Sale Value is generally the amount that is expected to be realized through the liquidation of collateral held as security or through the available operating cash flows of the business, net of any realization costs.  Any shortfall of the Force Sale Value compared to total loan outstanding should be fully provided for once an account is downgraded to grade 7.  Where the customer in not cooperative, no value should be assigned to the operating cash flow in determining Force Sale Value.

Force Sale Value and provisioning levels should be updated as and when new information is obtained, but as a minimum, on a quarterly basis in the CLR

Following formula is to be applied in determining the required amount of provision:

1.         Gross Outstanding                                                                         XXX

2.         Less:    (i)         Cash margin held or Fixed

                                    Deposits/SP under lien.                                        ( XXX )

(ii)        Interest in Suspense Account                               ( XXX )

3.         Loan Value

            (For which provision is to be created before considering

            estimated realizable value of other security/collateral held)         XXX

            4.         Less: Estimated salvage value of security/collateral held           ( XXX )

                        (See Note below)

            Net Loan Value                                                                              XXX

Note:   The amount of required provision may, in some circumstances, be reduced by an estimated realizable forced sale value of (i.e. Salvage Value) of’ any tangible collateral held (viz: mortgage of property, pledged goods / or hypothecated goods repossessed by the bank, pledged readily marketable securities etc). Hence, in these situations, it will be advisable to evaluate such collateral, estimate the most realistic sale value under duress and net‑off the value against the outstanding before determining the Net Loan value for provision purposes. Conservative approach should be taken to arrive at provision requirement and Bangladesh Bank guideline to be properly followed.

 Incentive Programme:

Banks may wish to introduce incentive programmes to encourage Recovery Unit Account Managers to bring down the Non Performing Loans (NPLs). The table below shows an indicative incentive plan for RU account managers:

Recovery as a % of Principal plus Interest

Recommended Incentive as % of

net recovery amount


If CG 7-8

if  written off

76% to 100%



51% t0 75%



20% to 50%



 Case Study of MBL:

Problem: – Mr. X an employee of Y corporation applied for a loan in MBL at Khatungonj Branch. He went to Branch and Manager and with his consent he went credit department and follow the loan application.

What procedure he follow and what was the overall situation he faced?

Solution: –  Mr. X went to credit department of MBL and collect the Loan Application form at first. The procedures he followed can be given as: –

  1. Application of the Loan.
  2. Personal information.
  3. Professional information.
  4. Reference
  5. Guarantor.
  6. Financial information.
  7. Monthly expense he incurred
  8. Home expenses.
  9. Bills
  10. Personal expenses.

10.  After fulfilling all these information he attached the necessary documents that are required for the loan are given as: –

  1. Photograph.
  2. All income statement proof.
  3. Bank Statement
  4. Photocopy of Tex Identification Certification.
  5. Photocopy of Telephone and Utility certificate.

11. After attaching all the documents the borrower signed in declaration paper that express all his given documents and information’s were correct.

  1. Loan assessment
  1. Gross salary assess in the first stage.
  2. Secondly take home salary, that means what amount of loan he actually received after all deduction.

After assessment installment and loan amount decided by the loan approval authority.

Installment amount            : – Take home salary × 20 %

                 Loan amount allowed         : – Installment amount × 36

Usually loan recover 36 installment that is why is multiplies by 36 in determining Loan amount.

13. After all these decisions loan file observed dealing officer and gave his comment.

14.  Then the loan file proceeded to the credit in charge for his comment.

15. At last file proceeded to Branch in charge and after his approval loan amount proceeded to Mr. X through creating a loan account in his name.

Besides this for considering the default of the Credit department of MBL also prepared the following paper and took signature of the client Mr. X.

    1. Letter of Introduction.
    2. Demand Promissory Note.
    3. Letter of Agreement.
    4. Letter of Authority.
    5. Letter of Disbursement.
    6. Letter of Installment.
    7. Letter of Undertaking .
    1. In this stage Guarantor’s information is taken.
    2. Employer certificate.
    3. Letter of guarantee with witness signature and address.

    Note that all the necessary information taken and documents signed before the amount paid to client as loan to his account.

     A transaction involving foreign exchange, i.e., conversion or exchange of currencies, is known as Foreign Exchange Transaction. It is a transaction between a bank and its customer or between two banks whereby conversion of currencies or exchange of one currency with another is effected. A foreign exchange transaction is like another transaction, a purchase or sale deal. The foreign exchange dealers of a bank, viz, the official, who deals in foreign exchange on behalf of the bank, purchases a foreign currency when a customer or another bank offers him this currency for conversion into home currency and sells a foreign currency when that currency is demanded in exchange for home currency.

    Sales and Purchase Transaction: 

    Foreign Exchange is a two way conversion. There could be conversion of home currency into foreign currency; or conversion of foreign currency into home currency.

          Figure: – Sales and Purchase Transaction Chart

    A foreign exchange transaction which involves the conversion of home currency into foreign currency is a Sale transaction; and a transaction involving conversion of foreign currency into home currency is a Purchase transaction.

    In a purchase transaction the bank acquires foreign currency and parts with home currency. In a sale transaction the bank parts with foreign currency and acquires home currency. This is further illustrated below.

    Foreign exchange may be happened in two ways in a bank:

    1. Transaction with customers
    2. Inter-Bank Transaction.

    Transaction with customers: – Foreign exchange transactions are emanated from foreign remittances made and received by customer for commercial and financial reasons. The remittances may come in the form of a T.T, M.T., or a draft. The exporter offers the instrument to a rate quoted by the latter to the former. Sometimes the exporter may draw a bill of exchange on the importer express in the latter’s currency and may offer it for sale to his banker who pays him in Taka for it. These transactions involve sale of foreign exchange by the customer to the bank, but are purchase transaction from the bank’s point of view.

    Similarly, a holder of foreign bonds receives payment on the sale proceeds of these bonds in the form of coupons or some other instrument payable in the foreign currency. He presents them to his banker who either purchases the coupons and pays him the equivalent of these in Bangladesh Taka or sends the same for collection and the proceeds thereof are credited to the depositors account on realization. This is again a purchase of foreign currency by the banker. Banks purchase foreign exchange also in the form of traveler’s cheques brought by tourists from other countries.

    Inter-Bank Transactions: – A large volume of foreign exchange transactions is among banks themselves in what may be called the inter-bank transactions. A bank may purchase an amount of foreign currency form another bank or sell it to another bank.

    Inter-bank purchases and sales are known as “Inter-bank transactions”. These constitute a very large part of foreign exchange transactions of banks. These transactions involve purchases and sales mostly of T.T.s, as the funds are purchased or sold which are to be delivered within 24 hours at the centre where the buyer wants the funds.

    These purchases and sales are undertaken by banks usually to cover their transactions with customers. A banker selling a foreign currency to a customer may cover it by a purchase in the market and vice versa.

    Different Types of Foreign Exchange Risk:

    Foreign Exchange risks are mainly three types:

    1. Exchange rate risk.
    2. Political risk
    3. Country risk

    Exchange rate risk refers the chance fluctuating the exchange rate of foreign currency more frequently.

    Political risk arises from political unrest in national and international territory. For politically unstable situation foreign direct investment reduce, export reduces and country depend more on import.

    Country risk is the risk that arises from doing business in a particular country. This risk is a vital factor for Multination Corporation.

    Though political and country risk influence in a large extent but Exchange rate risk is the main type of foreign exchange risk upon which firms profit or loss depends. Again foreign exchange risk influenced by: –

    • Relative inflation rate
    • Relative economic growth rate
    • Relative interest rate

     Theories of Exchange Rate Determination:

    Different theories are developed for determining foreign exchange rate determination that are: Arbitrage and the Law of One Price, Purchasing Power Parity, The Fisher Effect, The International Fisher Effect, Interest Rate Parity Theory, Forward Rates As Unbiased Predictors of Future Spot rate.

    Purchasing Power Parity (PPP): – This theory states that spot exchange rate between currencies will change to the differential in inflation rates between countries. There are two popular form of PPP theory a) Absolute Form of PPP. b) Relative form of PPP.

    Absolute Purchasing Parity refers that price levels adjusted for exchange rates should be equal between countries. One unit of currency has same purchasing power globally.

    Relative Purchasing Power Parity states that the exchange rate of one currency against another will adjust to reflect change in the price levels of the two countries.

    The Fisher Effect: – Fisher Effect states that the nominal interest differential between two countries should equal the inflation differential of those countries. Virtually all financial contracts are stated in nominal terms, the real interest rate must be adjusted to reflect expected inflation. Where real rate of interest is the net increase in wealth that people expect to achieve when they save and invest their current income.

    The Fisher Effect states that the nominal interest rate r is made up of two components a real require rate of return and a premium for inflation expectation.

                                            r   =   a + I

                                                                Where, a =  real require rate of return.

                                                                             I = premium for inflation expectation.

     International Fisher Effect: – International Fisher Effect states that inter differential between two countries should be an unbiased predictor of the future change in the spot rate.

    The spot rate adjusts to the interest rate differential between two countries. International Fisher Effect combines purchasing power of money and fisher effect.

      IFE  = PPM +  FE

                                where, IFE        = International Fisher Effect

                                           PPM       = Purchasing Power of Money.

    Interest Rate Parity (IRP): – IRP a condition where by the interest differential between two currencies is equal to the forward and spot rate differential between two countries. It states that the forward rate differ from the spot rate at equilibrium by an amount equal to the interest rate differential between two countries. According to this theory, the currency of the country with a lower interest rate should be at a forward premium in terms of currency of the country with the higher rate. According to this theory Forward premium or discount equals to the interest rate differentials.

            Forward Rate – Spot Rate

                  Spot Rate                           =  Home Rate – Foreign Rate

     Methods Of Measuring Risk:

    Measuring foreign exchange risk means the method used to determining the different types of foreign exchange risk.

    Proposed method determining foreign exchange risk can be given as: –

    For exchange rate risk well known methods are: –

    1. Volatility and Correlation Calculation.
    2. Value-At-Risk determination (VAR)
    3. Market Performance Analysis.

    For Country risk measurement available measurements are:

    1. Expropriation or Nationalization.
    2. Political Stability Analysis.
    3. Economic Factor Analysis.
    4. Subjective Factors Analysis.
    5. Capital Flight Rate Calculation.

    For Political risk analysis the necessary measurements are:

    1. Number of Strike work in a year.
    2. Sustainability of the Government.
    3. Relationship with other country or international relationship etc.

     Some developed product for minimizing foreign exchange risk:

    Though foreign exchange risk can not be removed completely because the factors that effect the exchange risk in large extent uncontrollable but we can use some derivative products that can minimize this risk. Some such products are:

    1. Option
    2. Forwards
    3. Futures
    4. Swap

    Option: – An option is a contract between two parties a buyer and a seller that gives the buyer the right but not the obligation to purchase or sell something at a later date at a price agreed upon today.

    The option buyer pays the seller a sum of money called the price or premium. The option seller stands ready to sell or buy according to the contract terms if and when the buyer so desires. An option to buy something is referred to as a call, and option to sell something is called a put. Options trade in organized markets, much like the stock market that you may already be familiar with contracting with each other may be preferable to a public transaction on the exchange. This type of market called an over the counter market was actually the first type of options market.

    Forwards: – A forward contract as it occurs in both forward futures markets always involves a contract initiated at one time; performance in accordance with the terms of the contract occurs at a subsequent time. Further the type of forward contracting to be considered here always involves an initial contracting. Actual payment and delivery of the goods occur latter. So defined, almost all market player of the financial market engaged in some kind of forward contract.

    Swap: – Although options, forwards and futures compose the set of basic instruments in derivative markets. There are many more combinations and variations. One of the most popular is called a wasp. A Swap is a contract in which two parties agrees to exchange cash flows. Swap operation is the traditional and most important method for adjusting the fund position without affecting overall currency position. Whenever a bank buys or sells forward, the forward position should be covered at once by a spot operation in the opposite direction. Later, at a convenient moment, the resulting spot forward commitment is offset by a swap operation.

    Methods Followed By MBL in managing Foreign Exchange Risk:

    From the study of the related official of the bank, Mercantile Bank is using all the risk measurement that is practiced in out country. But all risk assessment done by Head Office and the measured result and necessary instructions send to all branches and branch do according to the instruction.

      From the answer of the respondents of MBL officials they are using following products for minimizing risk: –


    Number of respondents.

    Comment of Respondents

    Forward contract5100% says that they using this product.
    Future contract5100% says that they using this product.
    Swap5100% says that they using this product.
    Options5100% says that they using this product.

    Comment: – All the respondents say that they are using the all the derivative products noted above for minimizing foreign exchange risk. But it is notable all the practice limited in Head Office, Branch involvement in decision making of hedging risk is very limited and they are the followers of Head Office instruction.

     Separate Trading And Risk Management Units And Its Duties:

         MBL also maintain a Separate trading and risk management units. The roles and responsibilities of these two departments in term of controlling and managing risk are:

    Traders/ Risk-Taking Units:

    • Maintain compliance with the market risk limits policies and remains within their approved independent market risk limit framework at all times.
    • Ensure no limit breaches and arrange for pre-approval of any higher limit requirements
    • Inform the market risk management unit of any shifts in strategy or product mix that may necessitate a change in the market risk limit framework
    • Seek approval from the market risk management unit prior to engaging in trading in any new product

    Market Risk Management:

    • Review policy at least annually and update as required
    • Independently identify all relevant market risk factors for each risk taking unit
    • Develop proposals for the independent market risk limits/ triggers, in conjunction with the risk-taking units
    • Ensure that limits/ triggers are appropriately established
    • Independently monitor compliance with established market risk limits/ triggers
    • Ensure ongoing applicability of the market risk limits/ triggers; formally review framework at least annually
    • If applicable, review and approve limit frameworks, as well as limit change requirements
    • Review and approve any temporary limit requirements
    • Recommend corrective actions for any limit excesses
    • Maintain documentation of limit breaches, including corrective action and resolution date.

     Overall Practice Of Foreign Exchange In MBL:

    Organization Chart:

    Considering the above and in relation to the local market, an appropriate organization chart has been drawn. The proposed structure has been drawn bearing in mind all possible roles and functions that are currently applicable to our market. In organizations where it does not justify employment of full time employees for each of the functions, a single employee or department can be used for more than one function. The proposed organization Chart has been detailed on annexure I

    From the organization structures shown on annexure III, it is evident that the reporting lines for the officers managing the treasury and the treasury back office are different. This is an ideal structure that needs to be in place for control reasons. In our domestic market, organizations according to their existing structure/ policy, would best determine in which of their departments the treasury would report and in which the treasury back office would.

    Job Descriptions:

    Based on the organizational structure proposed on annexure III, following is an overview of the various jobs depicting the key roles of each of these for an ideal treasury and a treasury back-office:


     Head of Treasury:

    • Overall responsibility of all treasury activities
    • Responsible for the treasury financial plan
    • Determine overall treasury business and risk strategy within internal and regulatory limits
    • Set individual dealer dealing limits
    • Monitor all dealers’ positions and ensure dealers adhere to all internal, regulatory as well as dealer specific limits
    • Decide on particular positions during adverse situations
    • Continuous development of systems, processes, business strategies etc.
    • Member of the ALCO
    • Propose overall balance sheet strategy to the ALCO

     Cross Currency Dealer:

    • Forming Market Views
    • Monitoring exchange positions
    • Counterparty limits monitoring
    • Collating all the cross currency exchange positions
    • Remaining within all given internal and regulatory limits
    • Remaining within all counterparty limits at all times
    • Profitably trading/ squaring the positions

    USD/BDT Dealer:

    • Trading spot and forward positions arising from import/ export/ remittances etc.
    • Collating the whole Bank’s USD/BDT positions
    • Remaining within all given internal and regulatory limits
    • Remaining within all counterparty limits at all times
    • Profitably trading/ squaring the positions

    Securities and Statutory Management Dealer:

    • Maintenance of CRR and SLR
    • Investment in Treasury Bills Portfolio
    • Repo activities
    • Propose to the ALCO (through the head of treasury) of statutory investments

     Lcy & Fcy Money Market Dealer:

    • Overnight/ Call money activities
    • Term market activities
    • Currency swaps
    • Fcy placements
    • MM pricing of Fcy
    • Nostro funding
    • Spot any arbitrage opportunities and take advantage
    • Remaining within all counterparty limits at all times
    • Operating within all given balance sheet gap limits
    • Profitably trading/ squaring the positions

     Balance Sheet Manager:

    • Managing all balance sheet gaps
    • Monitoring of market factors
    • Interest rate and market forecasts
    • Analysis of risk reports for presentation to ALCO
    • Daily reports to senior management


    Manager – Local Currency Nostro Reconciliation:

    • Reconcile all local currency nostro accounts on a day-to-day basis
    • Immediately advise money market dealer and balance sheet manager of any discrepancy
    • Track for reconcilement of any unmatched item
    • Claim or arrange payment of good value date effects for any late settlements
    • Send chasers for any unsettled items until it is settled

    Manager – Foreign Currency Nostro Reconciliation:

    • Reconcile all foreign currency nostro accounts on a day-to-day basis
    • Immediately advise USD/BDT or cross currency dealer of any discrepancy
    • Track for reconcilement of any unmatched item
    • Claim or arrange payment of good value date effects for any late settlements
    • Send chasers for any unsettled items until it is settled

    Manager – Foreign Currency Position Reconciliation:

    • Receive copies of USD/BDT and cross currency dealers position blotters
    • Reconcile all foreign currency positions between accounted for records and USD/BDT & cross currency dealers blotters on a day-to-day basis
    • Immediately advise USD/BDT or cross currency dealer of any position discrepancy
    • Investigate and match unreconciled amounts
    • Advise USD/BDT and cross currency dealer of correct currencypositions prior to commencement of day’s dealing activities

    Manager – Local Currency Position Reconciliation:

    • Receive copies of position blotters from money market dealer
    • Reconcile all local currency positions between accounted for records and money market dealers blotters on a day-to-day basis
    • Immediately advise money market dealer of any position discrepancy
    • Investigate and match unmatched amounts
    • Advise money market dealer of correct positions prior to commencement of day’s dealing activities

    Manager – Foreign Currency Settlements:

    • Settle for all foreign currency deals done by USD/BDT, cross currency and the Fcy money market dealers
    • Send and receive confirmations of all deals done by USD/BDT, cross currency and Fcy money market dealers
    • Check foreign currency nostro statements for settlements of major items
    • Advise dealers of any discrepancy in settlement for the prior dealing day
    • All related accounting entries
    • Generate various MIS

    Manager – Local Currency Settlements:

    • Settle for all local currency deals done by Lcy money market dealers
    • Send and receive confirmations of all deals done by Lcy money market dealers
    • Check local currency nostro statements for settlements of major items
    • Advise dealers of any discrepancy in settlement for the prior dealing day
    • All related accounting entries
    • Generate various MIS

    Manager – Regulatory reporting:

    • Send all required regulatory reports at required intervals
    • Respond to various queries from regulators regarding reports
    • Coordinate with other departments in receiving required information for reporting purpose
    • Create awareness among various related departments of the importance of effective and accurate reporting

    Manager – Risk Reporting:

    • Monitor limit utilizations against all internal and regulatory risk limits
    • Reporting of limit excesses etc.
    • Stop loss/ cumulative loss limits monitoring and reporting
    • Monitoring of daily P&L
    • Generate various MIS


    In a proper treasury setup, a dealer strikes a deal in the market and maintains his/ her own record for monitoring the exchange position. Within a reasonable time, s/he passes on the detailed information of the deal to the treasury back office. The back office arranges for the deal confirmation with the counterparty, arranges settlement, reconciles exchange positions and advises to treasury and runs the valuation on a periodic basis. A detailed flowchart of this function has been shown on annexure V.

     The dealing function requires the dealers to make very quick decisions either for taking advantages of any market movements or for unwinding an unfavorable position. Also, the treasury dealing is a wholesale function that involves large lots. These together make the job of a dealer requiring:

    –          Proper information sources e.g. Reuters Money 2000, Bloomberg, financial   TV channels etc.

    –          Adequate and dedicated communication tools e.g. Reuters Dealing System, telephone, fax, telex etc.

    –          Specially designed dealing desks to appropriately accommodate the various information and communication tools

    –          High level of dealing skills

    –          Quick decision making authority

    –          Independent decision making authority

    –          Specific task allocations

    In order to achieve the optimum level of efficiency, returns and most importantly controls, there are certain processes that the organization’s management must put in place. The very basic ones of these that would be related to our market are explained below:

     Dealing Room:

    Since the dealers have access to global live prices of various products through their various communication tools, their desks are required to be access restricted. As a result, dealers are typically housed inside a covered room known as the “dealing room” where the access is generally restricted only to the dealers and the related personnel.

    Taped Conversations:

    In many occasions, the dealers conclude deals over the phone. This is particularly applicable where deals are done on the local market where dealers are mostly known to each other and they feel comfortable dealing by talking to other dealers over phone. Such deals over the phone do not have any hard evidence and in a fast dealing environment, there is risk of mistakes (of rates, amounts or value dates etc.) As a result, all telephonic conversations taking place in the dealing room are required to be taped. Taped conversations can assist in resolution of any disputes that may arise.

    As such, all telephone lines of the dealing rooms, may it be a direct line or a connection through the PABX, must be taped. This means that dealing over the mobile phones must be restricted. However, if the management feels that there is any specific need for dealing on mobile phone(s), this must be properly documented where specific dealer(s) may be allowed to engage in dealing on mobile phone(s) under specific circumstances.

    In some jurisdictions, it is required to advise all dealers (of other organizations) beforehand that their conversation would be taped.

     Deal Recording:

    The job nature of a dealer is highly demanding and the environment of a dealing room is very active. In such an environment when a dealer continues to deal, his/ her focus remains on the market. As such there is a risk of a dealer completely forgetting about a deal or part of a deal or making mistake in recording that deal.

    To eliminate this risk, a dealer must record the deal immediately after it is concluded with the counterparty. The deal recording needs to be done in two ways:

    Position Blotter: Immediately after a deal is done, the dealer should record the deal on the position blotter and update his position. It is of utmost importance to a dealer to remain aware of his/ her position at all times. This is required to capture any immediate opportunity or to be in a position to immediately react to any adverse situation.

    Deal Slip:

    A dealer must, at the earliest possible time, record the details of the deal on a slip or memo which is known as the deal slip or deal ticket. In some organizations, the deal slips are electronic and are through inputs into their automated systems. A typical deal slip would contain details such as, payment instruction, value date, currencies, amounts etc. The deal slip should be passed on to the treasury back-office at the earliest for their further processing of the deal. Ideally, all deal slips should be pre-numbered for control reasons and the treasury back-office must monitor for any breakage in sequence. Where pre-numbered deal slips are in place, any cancelled deal slips must also be forwarded to treasury back-office for appropriate record keeping/ filling.

    Deal Delay:

    All deals done by dealers are required to be processed by the treasury back-office for which they need to be informed of the details of the deals within a certain time. In this process dealers raise deal tickets that need to be sent across to the treasury back-office within shortest possible time. The timeliness of raising deal slips/ inputting into the automated system as well as passing them on to the back-office is not only sound business practice but also critical for monitoring of credit risk, price risk and regulatory compliance.

    The following table provides guidelines of deal capture standards:


    Deal-slip raising/ System Input Time


    Deal-slip to reach



    Spot FX

    Forward FX

    FX Swaps

    Call/ Notice Money

    Money Market Term

    Foreign Currency Deposits

    Treasury Bills Purchase


    Reverse Repo

    Within 10 minutes

    Within 10 minutes

    Within 15 minutes

    Within 10 minutes

    Within 10 minutes

    Within 10 minutes

    By 10:30 a.m. on payment day

    By 12:30 p.m.

    By 12:00 p.m.

    Within 25 minutes

    Within 25 minutes

    Within 30 Minutes

    Within 25 minutes

    Within 25 minutes

    Within 25 minutes

    Within 30 minutes

    Within 30 minutes

    Within 30 minutes

    The guidelines as per the above table may slightly vary depending on the distance of the physical locations of the treasury and the treasury back office and degree of system automation within the treasury organization.

    However, if the deviation from the above mentioned times are in excess of 10 minutes, the concept of the deal delay process would be defeated. For monitoring of the proper functioning of this process, treasuries where manual deal-slips are raised should use time stamping on deal tickets. In environments where treasury automated systems are used, the time stamping may not be required since the system should automatically take care of this.

    Counterparty Limits:

    The issue of counterparty limits arises from the risk that a customer with whom an organization had a reciprocal agreement defaults. Credit risk is the risk that the counterparty to a financial transaction – here a foreign exchange contract, may become unable to per form as per its obligation. The extent of risk depends on whether the other party’s inability to pay is established before the value date or is on the same value date of the foreign exchange contract.

    Settlement risk: The risk on the settlement day that one counterparty pays funds or delivers a security to fulfill its side of the contractual agreement, but the other counterparty fails on its side to pay or deliver. This occurs when items of agreed upon original equal values are not simultaneously exchanged between counterparties; and/or when an organization’s funds are released without knowledge that the counter value items have been received.

    Typically the duration is overnight/ over weekend, or in some cases even longer i.e., until the organization receives the confirmation of receipt of funds. The risk is that the organization delivers but does not receive delivery. In this situation 100% of the principal amount is at risk. The risk may be greater than 100% if in addition there was an adverse price fluctuation between the contract price and the market price.

    Pre-settlement risk: The risk that a client defaults on its agreement with the organization before the settlement day. Whilst the organization has not paid away any funds, it still has to replace the contract at the current market rates, which might have moved against it. In this case the organization is exposed to possible adverse price fluctuations between the contract price and the market price on the date of default or final liquidation. The organization’s loss would then be the difference between the original contract price and the current market price on the date of default. All banking organizations must have appropriate counterparty limits in place for their treasuries. The limit structure will depend on each organization’s credit risk appetite based on their credit risk policies as well as target market criteria. All such credit risk limits should be set by the organization’s credit risk approving unit, which is independent of the treasury dealing function.


    A trigger is a level of a position at which an organization decides that the management should be made aware of. This may be in terms of a market value of a position or an unusual trading volume etc. This is a predetermined level given by the management. When a trigger is hit, the management needs to be informed of the same. Upon advised of a trigger, the management usually decides on closer monitoring of the particular situation. In cases of a loss trigger, the amount is generally set at a lower level than the stop loss limit (at which the position has to be unwanted).

    Stop Loss Orders:

    A stop loss limit for a product is generally a certain percentage of the organization’s prior year profit from that product. For example if an organization’s FX trading revenue for the year 2002 was USD A, the management/ market risk management unit may decide to accept a maximum of 10% loss of that during the current year. In that case the stop loss limit for that organization for 2003 would be A X 10%. In managing the business within the stop loss limit, treasuries running overnight positions (within their overnight limits) must leave appropriate overnight watch orders.

    Appropriateness of Dealing:

    While transacting with a client, a dealer should be aware of the counterparty’s dealing style & product mix and assess (prior to concluding a deal) whether the customer is dealing in an “appropriate” manner. A dealer should have the responsibility to ensure that the volumes of activity and types of products transacted by a client are appropriate for that particular client and the risks of these transactions are clearly understood by them. Prior to conclusion of a deal, a dealer needs to assure that the counterparty is authorized to enter into such transaction (both from counterparty’s internal and regulatory perspective).

    To address the appropriateness issue, it might be a good idea for the organization to get a standard agreement signed by all its counterparties. For our case, such an agreement can be drafted by BAFEDA and can be made mandatory for all members to sign.

     Rate Appropriateness:

    This exercise is carried out by the treasury back-office to check for whether all deals have been dealt at market rates. Any deals done at off-market rates must be raised to the respective dealer for a satisfactory explanation bringing this to the notice of the chief dealer. In case of a non-acceptable justification provided by the dealer, the organization may decide to engage in further investigation.

    This monitoring process needs to be in place to guard against application of any inappropriate rates. Treasury front office primarily uses Reuters for pricing of its products and treasury operations should also collect most of the data for their independent verification process from the same source. Following is a guide that can be followed in the process of independent

    Verification of prices for various products/ instruments:



    Frequency of Update


    Spot FX


    Reuters /National



    Once Daily

    Pages: AFX=,FXXZ,




    FX/ Swaps




    Once Daily

    Pages: AFX=, FXXZ,

    BD(F9), LIBOR01,

    GBPF=, EURF=, JPYF=,

    CHFF= etc.


    In absence of an

    inter-bank USD/BDT forward market, banks

    should us spreadsheets to

    determine tenorwise forward

    premiums that should be used for the verification of USD/BDT forward rates.




    Reuters Once Daily

    Pages: FX=



    Currency Deposits



    ReutersAt Booking Pages: DEPO, GBPF=, EURF=, JPYF=, CHFF= etc.


    Call Notice






    Once Daily

    Page: BD (F9)






     Independent price

    verification can not be

    performed for this since the

    same is purchased from

    Central Bank only on primary auctions. On bids from different banks, central bank decides the cut-off point yield. There is

    no secondary market, at the moment and when a

    secondary market develops, this should be reviewed.








    Once Daily on days repo transactions take place Page: BD (F9)


    Reverse RepoReuters/




    Once Daily on days repo transactions take place Page: BD (F9)


    LCY Term MM


     In absence of an inter-bank term money market, this can not be judged against a market information. However, for clarity, all term borrowings/ placements should have sign-off from one level higher authority from the dealer doing the transaction. 

    The rate band for each instrument needs to be fixed depending on the market liquidity and volatility for each of them.

     Deals Outstanding Limit:

    It is a good practice to monitor the total deals outstanding of the treasury. This exercise requires to be carried out by the treasury back office to check against any unusual volumes of activity. Each treasury would have its own volume trend and the treasury back office should monitor whether all activities are being carried out within usual trend. The management may decide to set a limit for all outstanding FX contracts at any given point of time.

    For example, in a fast dealing environment, a dealer may make a mistake and execute a deal with an additional zero that would make the dealt amount much higher than intended. If a “deal outstanding” monitoring (by an independent unit) process is in place, this would be highlighted and brought to the attention of the senior management for any appropriate action.

    Daily Treasury Risk Report:

    The treasury back-office is required to summarize all daily positions particularly the end-of-day positions on a report format for the information of the senior management. Such report should ideally contain information about outstanding open position against limit, different currency-wise outstanding exchange position (against limits if applicable), outstanding foreign exchange forward gaps in different tenors, tenor-wise MCO report, interest rate exposures of the balance sheet, counterparty credit limits usage, day’s P&L against trigger & stop loss limit etc.

     Code of Conduct:

    Due to the special nature of job that dealers engage in, they are expected to act in a professional and ethical manner.

     Summary of the Study:

       From the whole study of Risk Management it is clear that risk management is vital factor of the firm and it should be carefully determined because upon this decision current and future prospect as well as sustainability of the firm depends.

    In the first chapter we see what policy option bank are following for managing risk. The guideline that is described in that chapter should follow every bank for their smooth operation.

    Chapter three of this study covers what are the relevant factors that influencing the credit and foreign exchange risk Mercantile Bank as well as overall banks.

    Chapter four and five contains the management practice of Mercantile Bank Khatungonj Branch operate for managing credit and foreign exchange risk. Also comparative evaluations of their performance have done in these chapters.


        For achieving profit target they sanctioned the loan in lack of mortgage. For that reason borrower not willing to pay their loan in due time. They have lack of monitoring to the borrower.

        Inaccurate data of creditors when MBL sanction loan, it require financial statement of borrower but borrowers not prepare their financial statement accurately. Collection and compilation of these data are very labourious. So analysis of performances of risk and borrower are difficult.

        The credit scheme of the MBL is not enough in number to satisfy the demand of consumer. Thats why they can not minimize the cost of financing from head office.

        Most of the employee do not have enough knowledge about the modern product that is used to protect risk on the ground of credit and foreign exchange risk.

        Rate determination is not based on demand and supply of foreign exchange in a large extent. In that case Bank policy is not same with the government policy.

        All shorts of banking activities have not yet been computerised.

     Policy Implications of the Bank:

    From the study of the management practice of MBL in determining foreign exchange risk, credit risk and risk management there are some problems facing the branch for which following policy implications can be taken for better performance.

    1. Bank should increase their credit scheme.
    2. Bank should follow more easy procedure in sanction of loan and advances.
    3. There is no marketing initiation in the bank. So bank can improve its marketing and promotional activities.
    4. Bank can offer SME loan in minimum term and condition.
    5. The procedure of online banking of MBL is much more long. Here they have an opportunity of time managing to develop the system.
    6. Bank can minimize too much paper formalities. This can be done computerizing the banking activities to a large extent, by which bank will also be able to ensure quality and efficiency.
    7. Bank can set up more correspondent relationship & Branch network in potential areas.
    8. Some banks are offering 24 hours banking facility. MBL also can offer it to market.

          9.   Bank should take sound risk management policies to extend their business.

        10.  More training and learning for the employee involved in the risk management

                should ensure.

        11.   Time to time information on the related topic should be collect within shortest

                 possible time.


     From the whole study of the risk management of Mercantile Bank Limited it is clear that risk management is the most sensitive decision of the firm and it should be carefully determined because upon this decision current profits as well as future prospect of the firm depend.

    At present Bank are using some but not all risk management tools in determining risk. For more profitability and ensuring safe future growth bank should follow all modern tools for minimizing risk.

    It is the senior management’s responsibility to ensure appointment of the appropriate and deserving personnel as treasury and treasury-back office staff. They should also on a continuous basis, identify the dealers training and development requirement and arrange for the same. The management should also put in place an overall trading policy for its treasury defining the scopes, policies, risk-limits as well as their control mechanisms.

    The management must appreciate that the nature of a treasury environment is ever changing where new market dynamics, products and as a result, new risks are evolving on a continuous basis.  Internal policies and structures must be designed in such a manner that identification of new risk and control areas is possible at the earliest where control mechanisms can be implemented prior to taking up any significant .

    Related Finance Paper:

    Popular Finance Paper:

    Report on Ratio Analysis

    A ratio is a way of comparing two or more quantities. Analyzing any company’s current ration,quick ratio,Debt-Equity ratio,Gross Margin percentage, Net Profit Margin,Operating Profit Margin, Depreciation Expense to Operating expense ration,Inventory Turnover, Times Interest Earned is Ration ana.....

    Report on Dutch Bangla Bank Limited

    1.1 Introduction: Bank is the important financial institution in the economy. The economic development of a country depends on the development of banking sector. Today’s modern banks are not only providing traditional banking services but also expanding many financial services. Foreign Exchange.....

    Assignment on Capital Market of Bangladesh

    Capital market is a market for securities (debt or equity), where business enterprises (companies) and governments can raise long-term funds. It is defined as a market in which money is provided for periods longer than a year, as the raising of short-term funds takes place on other markets (e.g.,.....

    Assignment on Swot Analysis of Aarong Bangladesh

    About Arong Today, few urban consumers will argue that Aarong is the local Mecca for deshi handicraft. Aarong’s product designs has brought consumer attention back to the products and styles that are indigenous to Bangladesh, its designers blending the traditional with the contemporary in a man.....

    Internship Report on Credit Management of Shahjalal Islami Bank Limited

    Executive Summary Banking is the backbone of national economy. It is a powerful medium to bring socio economic changes in a developing country like Bangladesh. As a part of its activity the banks provide short, medium and long term credits. It has to complete it’s screening process to offer cre.....