Rural Development Scheme of IBBL Based on Islamic Shariah - Assignment Point
Rural Development Scheme of IBBL Based on Islamic Shariah
Subject: Finance | Topics:

Introduction:

Internship is an important & unavoidable part for completing the graduation in business studies. Internship can help the students to acquire practical knowledge about his or her particular learning. For the four years BBA program, internship is a major requirement for sharing knowledge & to gather knowledge. I need to do my internship in any business organization that is well reputed in its field. I have got a great opportunity to involve in a leading commercial bank name Islami Bank Bangladesh Ltdwhich is a recognized bank not only in our country but also all over the world.

From the very beginning of the world human being need well financing. At that time it was very difficult to identify well banking system. But modern banking system makes sure welfare and profitable financing. Financing is directly related with human life. Banker always faces social responsibilities and duties of providing safe and effective financing, demanding uncompromising efforts of all levels of activities.

Islami Bank Bangladesh Ltd. has been the nations leading banking specialties of uncompromising quality with world class banking for the last decade. This leading banking company of Bangladesh has been making every effort to ensure the effectiveness and safety of the financing which it makes sure.Islami bank provide the highest quality financing at comfortable facilities to fulfill the needs of the millions of people of the country. Regular introduction of innovative system in line with the needs of customers has been the key to the company’s success over the years.

 IBBL always follows some basic criteria to satisfy the quality management. Their mechanism assurance system establishes control or checkpoint to ensure the quality of the investment during a certain period.

 ‘Rural Development Scheme’ has been introduced in 1995 to cater to the investment needs of the agriculture and rural sector to create opportunity for generation of employment and raising income of the rural people with a view to alleviate poverty. It is treated as first Islamic Microfinance Model in the Country & abroad.

Objective of the Study:

The broad objective of the study is to fulfill the requirement internship and achieving academic and practical knowledge about how organizatiom are managed in real life. This report also has some other specific objectives, these are

  • Ø To know the historical background of the organization including its mission, vission, and objectives.
  • Ø To know the present status of Rural development Scheme of IBBL.
  • Ø To know and analyse the prospect of Rural development Scheme of IBBL.
  • Ø To diagonosis the present problems of RDS flurishment.
  • Ø To recommend the actions that could be taken to improve the performance of distribution and finance department of the organization.

 Rationality of the Study:

Bangladesh with its 38% people living below poverty line and 18% living in absolute poverty is suffering from acute rural-urban economic disparity coupled with illiteracy, lack of proper health and sanitation facilities. The country’s economy is basically an agrarian one with vast majority living in rural areas. The agriculture sector is unable to provide any further scope for employment resulting in influx of rural population towards urban areas. For this reason Islami bank Bangladesh Limited wanted to eradicate poverty by Rural development scheme. That’s why; the writer egger to mention different types of IBBL’s scheme on Rural Development.

Scope of the Study:

Islami Bank Bangladesh Limited is large Banking organization. It has several department. It is not possible for an internee to cover all of the department of IBBL in his or her study within the short period of time of internship and they do not get access to all department also. The writter will focus on the Rural development scheme of IBBL and on it present status,problem and prospect in details for Three  (02) months started from October 08, 2012 for his internship program. It will not discuss about the investment scheme, deposit scheme or other scheme in the report.

 Methodology of the Study:

Source of Data

The writter used both primary and secondary sources of datato make the report more meaningful and presentable; both the following sources of data and information will be used widely:

a) The Primary Sources:

  • Ø Face-to-face discussion with the relevant officials.
  • Ø Practical/ hands-on experience of working at the RDS department.
  • Ø Study of background material and relevant files provided by the officers concerned.
  • Ø Interviewing people

 b)  TheSecondary sources:

  • Ø Annual Reports.
  • Ø Working Papers
  • Ø Office Files
  • Ø Selected Books.
  • Ø World wide webs.

Data collection and questionnaire design:

The primary data was collected through interview techniques with the help of structured questionnaire. Here 25 samples size were counted from 2284 population for RDS client, 8 samples size for RDS officer ware counted. Formulating such questionnaire, formal standandard was followed where both the closed and open ended questionnaire will be adopted. It also contains the combination of both the positive and negative question panel.

Tools and Techniques:

The writter used several tools and techniques to evaluate the performance of IBBL and make the report more effective an informative to the readers of the report. some of those tools are

Finacial techniqes:

 Ratio analysis, Common size statement analysis, Variability measure,

Statistical techniques:

 Microsoft Excel

 MS Words

 SPSS 16

 Acronyms:

AbbreviationsExplanation
AAOIFIAccounting and Auditing Organization for Islamic Financial Institutions
ACLAccess Control List
ADAuthorized Dealer
ADSActive Directory Services
AGMAnnual General Meeting
ALCOAsset Liability Committee
AOFAccount Opening Form
ATMAutomated Teller Machine
AWCAAl-Wadiah Current Account
BABBangladesh Association of Banks
BACHBangladesh Automated Clearing House
BAFEDABangladesh Foreign Exchange Dealers Association
BASBangladesh Accounting Standards
BBBangladesh Bank
BCCIBank of Credit and Commerce
BFRSBangladesh Financial Reporting Standards
BGIIBBangladesh Government Islamic Investment Bond
BLBad/Loss
BMBranch Manager
BMREBalancing, Modernization, Replacement, Expansion
BOBeneficiary Owners
BPRDBangladesh Rules of Policy Department
BRPDBanking Regulation & Policy Department
CACash Credit (Hypothecation)
CAMLCOChief Anti Money Laundering Compliance Officer
CEOChief Executive Officer
CFOChief Financial Officer
CIBCredit Information Bureau
CPIConsumer Price Index
CRISLCredit Rating Information and Service Limited
CRMCredit Risk Management
CSBIBCentral Sharia’s Board for Islamic Banks of Bangladesh
DBMSDouble Benefit Deposit Scheme
DPDeposit Promissory
DRSDisaster Recovery Site
EFTElectronic Integrated Banking System
EPSEarnings Per Share
FBPForeign Bill Purchased
FDRFixed Deposit Receipt
HOHead Office
HPHigher Purchase
HPSMHire-Purchase under ShirkatulMelk
IBBLIslami Bank Bangladesh Limited
IBTRAIslami Bank Training & Research Academy
IMDIslamic Mode of Deposit
LCLetter of Credit
MEISMicro Enterprise Investment Scheme
MISManagement Information System
MPBMudaraba Perpetual Bond
MSSAMudaraba  special Savings account
MSAMudaraba Savings Account
MTDMudaraba Term Deposit
PADPayment Against Document
TINTax Identification Number

 About Rural Development Scheme:

We know that Bangladesh is a developing country. There are about 38% people living below poverty line and 18% living in absolute poverty is suffering from acute rural-urban economic disparity coupled with illiteracy. The country’s economy is basically an agrarian one with vast majority living in rural areas. The agriculture sector is unable to provide any further scope for employment resulting in influx of rural population towards urban areas. Rural areas are characterized by stagnant agriculture and scanty industries. Underemployment and unemployment is a regular phenomenon particularly in rural areas. The vast human resources have remained unutilized due to lack of education, proper training and concerted efforts to help grow the rural economy. It results in uneven distribution of income which causes serious setback in balanced geographical growth as well as growth of GDP. Islami Bank Bangladesh Limited was founded with the major objective of establishing Islamic economy for balanced economic growth by ensuring reduction of rural-urban disparity and equitable distribution of income. In view of the above, Branches of the Bank have been encouraged to invest their deposits in their respective areas and in particular for the economic uplift of the rural people. Accordingly, a Scheme in the name and style of ‘Rural Development Scheme’ has been introduced in 1995 to cater to the investment needs of the agriculture and rural sector to create opportunity for generation of employment and raising income of the rural people with a view to alleviate poverty. It is treated as first Islamic Microfinance Model in the Country & abroad.

Objectives of the Scheme:

a. To finance self-employment and income generating activities of the rural people, particularly the rural unemployed youths and the rural poor.

b. To alleviate rural poverty through integrated rural development approach.

      c. To extend investment facilities for hand tube-wells and rural housing, keeping in view  the needs of safe drinking water and housing facilities of the rural dwellers.

      d. To provide medical facilities and education to the down-trodden people.

Integrated development approach:

The purpose of the Scheme is not only providing Micro investment facilities to the stake-holder but also ensures various types of facilities & services to the downtrodden people as a part of integrated development approach as well as corporate social responsibility. The following areas have been covered under the Scheme:

       a. Humanitarian Assistance program.

       b. Education program.

       c. Capacity building or Training program.

       d. Environment protection program.

 Command Area and Baseline Survey:

Each designated branch & SME branch selects villages within a radius of 10 kilometers of the branch premise. Following criteria is being followed in selecting a village:

a. Easy communication.

b. Availability of agriculture and other off-farm activities.

c. Abundance of low income people.

After primary selection of a project area consisting of 4 to 6 village’s branch conducts detailed baseline survey to identify the target group people and the verities of economic activities in those areas. The concerned branch has to ensure the availability of at least 400 target group people in the selected area.

Target group:

     a. Able bodied & industrious rural poor people having age between 18 to 50 years and the permanent resident of the project area.

     b. Farmers having cultivable land maximum 0.50 acres and the sharecroppers.

     c. Persons engaged in very small off-farm activities in rural areas.

     d. Destitute women and distressed people.

 Durations  and Maximum Limit of investment:

Table: Sector of investment & maximum amount

Sl.

Sector of Investment

Duration

Ceiling of Investment(BDT)

1

Crop Production

1 year

25,000/-

2

Nursery and commercial production of Flowers & Fruits

1 year

50,000/-

3

Agriculture Implements

1 to 3 years

50,000/-

4

Live stocks

1 to 2 years

50,000/-

5

Poultry & Ducker

1 year

35,000/-

6

Fisheries

1 to 2 years

50,000/-

7

Rural Transport

1 year

20,000/-

8

Rural Housing

1 to 5 years

50,000/-

9

Off-firm activities

1 year

50,000/-

 

 
The clients are provided investment maximum of BDT 10,000/-($145) at the first time and the good performers are given enhancement, upon his requirement, by BDT 2,000 to BDT 5,000 in every next term up to the ceiling of a particular sector.

Security Requirements:

To secure bank’s investment, the following documents have to be executed:

a)  Each member of the Group gives personal guarantee for other members of the same Group and the members are jointly and severally liable and responsible for payment of investment.

b) Generally, collateral security is not required against investment under the Scheme. As the Scheme has been drawn taking into account the social welfare objective of the Bank for uplifting to socially down-trodden and economically backward and weaker section of the population of the country. However, Group discipline should be strictly followed and complied with so that only the right persons are selected and included as members of the Group.

c) Deed of agreement.

d) Usual charge documents.

e) Required number of signed cheque is obtained.

 Savings Plan:

      a. MSA & RDS:

The members of the Group have to open Mudaraba Savings Account (MSA-RDS) in their individual names with the Branch from the very inception of the Group activity.

      b. MSS & RDS:

Able members can open Mudaraba Special Savings (MSS-RDS) by depositing minimum Tk.100/- only per month.

 Supervision, Follow-up and Monitoring:

a. The investment under the Scheme is fully supervised. The Branch has to take the responsibility for the investment as well as recovery. To ensure 100% recovery the Field Officers make very close and intensive supervision over the clients. Moreover, the group approach is very helpful in this process – Clients are motivated, induced and pressed by the fellow members in recovering the investment.

b. One or more officials in each Zonal Office are assigned as RDS Zone Officer tosupervise the RDS activities of the Branches under the Zone. The Zone Officers visit the Branches under their respective Zone at least twice in a year.

c. One or more officials in each Zonal Office are assigned as RDS Zone Officer to supervise the RDS activities of the Branches under the Zone. The Zone Officers visit the Branches under their respective Zone at least twice in a year.

d. Moreover, weekly, monthly, quarterly and annual statement of RDS of the Branches are prepared and sent to the higher authority to monitor and evaluate the activities regularly.

 Performance of Rural Development Scheme:

Islami bank Bangladesh Limited launched its rural development Scheme in 1995. In the meantime, 195 branches of the bank have been operating the activities of the Scheme in their respective areas. These branches are working among the poor in 14,569 villages of 61 districts of the country. Present number of members is 647,475 since beginning the Scheme. The members are provided investment facilities an amount of BDT 50,743.21 million.

Sl.

Area Coverage

Areas of  performanceFig. in million Taka ($)

No. & Volume/Amnt

1

No. of Branches handling the Scheme

195

2

No. of Villages (no. of total village in the country is about 87,000)

14,569

3

No. of Districts (no. of total district in the country is 64)

61

4

No. of Centers

23,537

5

No. of Groups

143,976

6

No. of Members (existing)

674,475

7

% of Women members in the Scheme

85%

8

Average no. of members per Centre (expected no. 40)

29

9

No. of Clients (Who availed investment)

427,182

Financial Statement (RDS & MEIS)

10

Cumulative disbursement (since inception)

50,743.21

11

Present outstanding

8,733.11

12

Overdue

36.09

13

Percentage of Recovery

99.59%

14

Balance of Members’ Savings (including Centre Fund)

2,577.29

Financial Statement (MEIS)

15

Number of clients under MEIS

46,839

16

Cumulative disbursement (since 2005)

10,934.16

17

Present outstanding

3,648.18

Manpower Position

18

No. of Field Officers

2171

19

No. of Project Officers

172

20

No. of Zone Officers

20

Graphical Analysis:

Analysis of differentiated features of Rural Development Scheme

Rural Development Scheme is based on ideals and teachings of ISLAM which is totally different from traditional micro credit systems of thousands of NGOs and GOs. Table 1 has described the differentiated features of RDS. That is, RDS can be differentiated from any traditional micro-credit programs with respect to the stated differentiated features as above. There are similarities between RDS and traditional micro-credit programs with respect to group size & formation, frequency of meeting, mode of payment, duration of loan, coverage, single loan exposure etc.

Showing the differentiated features of micro-credit program- RDS

Differentiated FeaturesRural Development SchemeGB/BRAC/ASA/PROSHIKA/CARE/ ODEC/ACTIONAID
Target GroupRural people with 0.50 to 1.50 acres of land. Both men and women are covered. RDS prefers women.Rural people with 0.50 acres of land. Both men and women are covered.
ProgramBasically micro investment.Micro Credit, Non-Formal Education and Water & Sanitation.
Criteria Applied for SelectionLand ownership and permanent residenceLand ownership
Sanction of LoanTwo months after the formation of groupOne week after formation of group.
Size of LoanMinimum – Tk. 4,000

Maximum – Tk. 50,000

Minimum – Tk. 3,000

Maximum – Tk. 40,000

Mode of  DisbursementGoods / Assets: Bye Muazzal ( Sale on credit)Cash credit
Profit Rate10% (Flat Rate); but 2.5% rebate in the case of regular and timely payment; Profit –Sharing basis: risks are shared by

IBBL

If loss is genuine.

24%- 30%;

All risks and rewards are transferred to borrowers.

 

Repayment- Period Starts

 

After two weeks of disbursement.

 

After one week of disbursement.

 

Sources of FundsMember Savings; Depositor’s Savings; PKSFMember Savings;

PKSP; International Donor Agencies.

 

Activities Financed

 

Both farm and non-farm activities.

 

Both farm and non-farm activities;

Special emphasis is on non-farm

activities.

 

Savings

 

Tk. 25 Per week

 

Tk. 5- Tk.10 per week

 

 

Collateral Required

 

No collateral except

Personal guarantee and savings.

 

No collateral except personal guarantee

And charge documents.

 

Source: Manuals (2002-2008)/GB/BRAC/ASA/PROSHIKA/CARE/ODEC/ACTIONAID.

Statement showing the growth performance of some important parameters

Table-1

Year VillagesMembersInvestment OutstandingCumulative InvestmentDepositRecovery Rate
20033700130460570.884216.77228.798%
20044230163465789.974216.77322.599%
200545602174451106.476033.36459.199%
200680574095752242.19303.12724.2299%
2007100235167252884.6613969.01910.1599%
2008106765777403011.7218768.271090.2699.03%
2009107514924753752.224238.691295.1299%
Mean1125550367827 161.6 
Std. Dev.1206843863518 69.89 
Growth10%17.75%30.86% 28.15% 
Maximum349719213012421 268.12 
Minimum75-852562865 61.90 

 Source: Annual Reports 2003-2009, IBBL

Analysis of growth performance in coverage of RDS. RDS is expected to be introduced in the rural areas of the country step by step. It has covered 10751 villages (16% of total villages) till 2009 with a growth of 10% over the last 7 years from 2003 to 2009. The performance of RDS with respect to coverage is most volatile which is reflected through minimum number 75 and maximum number 3497 villages during study period.

Statement showing the variation in actual performance

Table-2Table showed the variance between actual and expected villagers.

Year

Villages-Actual

Villages-Expected

Variance

2003

825

701

124

2004

530

651

-121

2005

530

602

-272

2006

497

554

-57

2007

966

525

411

2008

653

456

128

2009

75

407

-332

 Source: Annual Reports 2003-2009, IBBL

From the perusal of Table 2, it has been found that the deviation in actual coverage from the expected coverage reflects the mixed performances-favorable (+ve) and unfavorable (-ve) of RDS. This scenario has been shown through the Figure 1. It has been observed that the investment performance of RDS is most favorable in the year 2006 and 2007; and most unfavorable in the year 2008. The most unfavorable position in the year 2008 can be attributed to the global financial meltdown as well as activities of the program.  Investment performance in other years understudy is less or more acceptable.

Analysis of growth performance of RDS in number of members. The performance of RDS largely depends on how many members have been brought under the net of the program. Of course, the program has specific criteria of selecting rural people for making member of the group as well as of center and granting them with micro-credit. RDS has registered growth of 17.75% in number of members over seven years from 2003 to 2009 understudy. Besides, it is experiencing volatility in number in number of members across the year which is reflected through standard deviation, minimum, and maximum number of members. This implies that the performance of RDS with respect to number of members is largely inconsistent. The performance of RDS has also been examined by applying least Square Method as follows in Table 6.

Showing the actual and expected performance in number of members

Table-3Table showed the variance between actual and expected members.

Year

Members-Actual

Members-Expected

Variance

2003

23240

65441

-42201

2004

32996

61973

-28977

2005

53980

58504

4542

2006

192130

55035

137095

2007

107150

51566

55584

2008

61015

48097

12918

2009

-85265

44629

-129894

Source: Annual Reports 2003-2009, IBBL

From the analysis of Table 3 that it has been found RDS has been experiencing a phenomenal growth and a positive trend in number of members. It has also experienced a positive trend in four years and a negative trend in 3 years. The positive trend implies that RDS has accomplished high growth in members over the expected number of members and vice versa. This scenario of performance in members has been reflected through Figure 2.

Table 3 indicates that RDS performs better during four years from 2005 to 2008, and performs less than expectation in the rest of the years understudy. This under or over performance can be linked to the business cycle of the country.

Showing the performance in investment: actual and expected

Table-4Table showed the variance between actual and expected investors.

Year

Investment-Actual

Investment-Expected

Variance

2003

2865.11

3084.82

-219.71

2004

4204.23

4665.42

-461.39

2005

5972.95

6246.02

-273.07

2006

9207.04

7826.62

1380.42

2007

10263.4

9407.22

856.18

2008

9852.0

10987.22

-1136.22

2009

12421.8

12568.42

-146.62

 Source: Annual Reports 2003-2009, IBBL

It has been observed that the investment performance of RDS is most favorable in the year 2006 and 2007; and most unfavorable in the year 2008. The most unfavorable position in the year 2008 can be attributed to the global financial meltdown as well as activities of the program. Investment performance in other years understudy is less or more acceptable. This scenario has been reflected through Figure 2

Figure 3 is truly reflecting the investment performance of RDS. The RDS is performing according to the expectation keeping it in the right track. As we know, thousands of NGOs and GOs are working in the same area with different features and benefits. This spectacular performance of RDS in investment indicates its acceptability to the rural people who live in poverty for their uplift.

Performance of deposits – actual and expected (Tk. in Million)

Table-5Table showed the variance between actual and expected depositors.

Year

Deposit-Actual

Deposit-Expected

Variance

2003

61.90

91.89

-30

2004

93

115.13

-21.33

2005

136.6

138.37

-1.77

2006

268.12

161.61

106.51

2007

185.93

184.85

1.08

2008

180.00

208.09

-28.0

2009

204.8

231.33

-26.53

Source: Annual Reports 2003-2009, IBBL

From the examination of Table 5, it has been observed that the performance of RDS in Deposits is the best in the year 2006; and is found more or less acceptable in the rest of the years understudy. The variances between actual and expectation is found minimum which exposes the efficiency and commitment of RDS.

Analysis of impact of micro-credit on the level of income of sample borrowers of RDS The study has examined the difference in the level of income of sample borrowers before taking loan and after taking loan from RDS. In this case, it has collected the amount of income the sample borrowers have earned before and after taking loan (Appendix). It has collected these data with a hypothesis that the difference in the level of income as a result of availing of micro credit from RDS is insignificant.

Procedures of Rural Development Scheme:

Islami Bank run micro-credit project in any area following bases :-

i.            At first select certain area for opening center.

ii.            Each center consists of ten groups; again each group consists of five/ten                members.

iii.            Select leader/sub leader for each group. Also leader/sub leader selected by group members.

iv.            After formatting group branch manager give permission to distribution loan.

v.            Each member must open Mudaraba Saving Account against loan.

vi.            Every week held meeting and take various decisions for improving group performance.

vii.            Center meeting started by reciting holy Quran.

viii.            Field officer must visit every center weekly bases.

ix.            Only male or only female create a group but not both.

x.            People of any religion can a member of any group.

xi.            Every member must have a national ID card.

xii.            Branch manager must distribute the loan.

xiii.            If any member fail repay the loan, other member of the group must be liable.

xiv.            Pay 333 Taka each premium. Total 45 premium/ installments.

xv.            Bank also provides any kind of information & support if necessary for client.

 

 

 

 

 FINDINGS OF THE STUDY

FOR RDS’S CLIENTS

Part (A) – Demographics:

Demographics:

2.13.1-2.13.8:

Table 01:

 ValidFrequencyIn Percentage (%)
How old are you?20-30

3

12.0

31-40

7

28.0

41-50

8

32.0

51-60

5

20.0

More than 60

2

8.0

Total

25

100.0

What is your profession?

 

Housewife

9

36.0

Self employed

6

24.0

Employed

2

8.0

Housewife &Self employed

5

20.0

Other

3

12.0

Total

25

100.0

What is your marital Condition?Married

17

68.0

Unmarried

2

8.0

Widowed

6

24.0

Total

25

100.0

What is the level of Education do you have?

 

Illiterate

8

32.0

Primary level

10

40.0

Junior high school

5

20.0

Secondary

2

8.0

Total

25

100.0

How many family members do you have?2-3

1

4.0

4-5

6

24.0

6-7

10

40.0

8-9

3

12.0

>9

4

16.0

none

1

4.0

Total

25

100.0

How much yearly Income do you have?

 

<30000

4

16.0

31000-50000

7

28.0

51000-70000

9

36.0

71000-90000

4

16.0

>90000

1

4.0

Total

25

100.0

How much yearly expense is occurred to you?

 

<20000

4

16.0

21000-40000

7

28.0

41000-60000

8

32.0

61000-80000

5

20.0

>80000

1

4.0

Total

25

100.0

Which of the following types of house you live in?

 

At own house

14

56.0

At a rent house

9

36.0

At a street

2

8.0

Total

25

100.0

 Part (B) – RDS Related:

How much loan have you got?

Table 02:How much loan have you got?

Valid

Frequency

Percent

<10000

4

16.0

10000-20000

3

12.0

21000-30000

9

36.0

31000-40000

5

20.0

41000-50000

2

8.0

>50000

2

8.0

Total

25

100.0

 Explanation:

There are majority of percentages (9) of clients have gotten 21000-30000 Tk. as a loan, whereas second majority of percentage (3,4,5) of clients have gotten <10000-20000 & 31000-40000 Tk. as loan, one the other hand lowest of percentage 8% (2) ofclients have gotten more than 50000 Tk. as loan.

What is your satisfaction level, as clients of RDS?

Table 03: What is your satisfaction level, as clients of RDS?

Valid

Frequency

Percent

Highly Satisfied

11

44.0

Satisfied

6

24.0

Neither satisfied nor dissatisfied

2

8.0

Dissatisfied

6

24.0

Highly Dissatisfied

0

0

Total

25

100.0

 Explanation:

There are a majority of percent (11) of clients was highly satisfied to get a loan and other facilities, while  24% (6) of clients was satisfied to get a loan and other facilities. On the other hand the lowest of percent (2) of clients was neither satisfied nor dissatisfied to get a loan and other facilities while 24%  (6) of clientswas highly dissatisfied to get a loan and other facilities.

If dissatisfied mention why?

If dissatisfied mention why?

Valid

Frequency

Percent

Amount of loan is not sufficient

3

50.0

RDS’s  project area is so narrow

2

33.33

No mention

1

16.66

Total

6

100.0

 Explanation:

There are a majority of percentage (3) of people viewed that their amount of loan is not sufficient, while about 33.33% (2) of people commented that RDS’s project area is so narrow.

What is your purpose of taking loan from the RDS.?

Table 05: What is your purpose of taking loan from the RDS.?

Valid

Frequency

Percent

Housing

3

12.0

Children Facilities

4

16.0

Business

13

52.0

Entrepreneur

3

12.0

Others

2

8.0

Total

25

100.0

 Explanation:

There are a majority of percentage (13) of clients have taken loan for the purpose of business, whereas (3, 3, 4) of clients have taken loan for the purpose of housing, children rearing & entrepreneur. One the other hand minimum of percentage (2) of client has taken loan for the other purposes.

Field officers of this bank provide efficient service to the client:

Table 06:Field officers of this bank provide efficient service to the clients

 

Frequency

Percent

Strongly Agree

16

64.0

Agree

7

28.0

Neither agree or disagree

2

8.0

Strongly disagree

0

0

Total

25

100.0

 Explanation:

There are majority of percentage (16) of clients was strongly agreed with this statement, whereas 28% (7) of clients was agreed with this statement. The lowest percentage (2) of clients was neither agreed nor disagreed with this statement.

You can pay monthly installment at due time regularly?

Table 07: You can pay monthly installment at due time regularly?

 

Frequency

Percent

Strongly Agree

9

36.0

Agree

7

28.0

Neither agree or disagree

4

16.0

Disagree

5

20.0

Strongly Disagree

0

0

Total

25

100.0

Explanation:

There are a majority of percentage (9) of clients was strongly agreed with this statement, whereas 28% (7) of clients was agreed with this statement but lowest of percentage (4) of clients was neither agree nor disagree with this statement.

 If you find your answer is negative, what is the reason not to pay regularly?

Table 08:If you find your answer is negative, what is the reason not to pay regularly?

Valid

Frequency

Percent

Income is not available

3

60.0

Its habit

1

20.0

Do not come at center for family work

1

20.0

Total

5

100.0

 Explanation:

There is a majorityof percentage (3) of client comment that their income is not available, whereas lowest of percentage (20) of clients comments that it was habit andthey do not come at a center for family work.

Have you taken any other loan from any other organization?

Table 09:Have you taken any other loan from any other organization?

Valid

Frequency

Percent

Other Bank

5

20.0

Cooperatives

3

12.0

NGO

3

12.0

Others

1

4.0

None

13

52.0

Total

25

100.0

 Explanation:

There are a majority of percentage (13) of clients haven’t taken loan from any other organization, second majority of percentage (5) of clients have taken loan from Bank, 12% (3) of clients have taken loan from Cooperatives and from NGO, whereas lowest percentage of clients taken loan from others.

RDS employee offer advice & guidance to the client:

Table 10: RDS employee offer advice & guidance to the client

Valid

Frequency

Percent

Strongly Agree

18

72.0

Agree

3

12.0

Neither agree or disagree

3

12.0

Disagree

1

4.0

Strongly Disagree

0

0

Total

25

100.0

 Explanation:

There are a majority of percentage (18) of clients was strongly agreed with this statement, whereas12% (3) of clients was agreed with this statement, whereas lowest of percentage of clients was disagree with this statement.

RDS department complete the service at their promise time:

Table 11: RDS department complete the service at their promise time

Valid

Frequency

Percent

Strongly Agree

7

28.0

Agree

9

36.0

Neither agree or disagree

7

28.0

Disagree

2

8.0

Strongly Disagree

0

0

Total

25

100.0

 Explanation:

There are a majority of percentage (9) of clients was agreed with this statement, whereas 28% (7) of clients was strongly agreed &neither agree or disagree with this statement, whereas lowest of percentage of clients was disagree with this statement.

 In which way you had utilizes your borrowed money?

Table 12:In which way you had utilizes your borrowed money?

Valid

Frequency

Percent

Farming

10

40.0

Manufacturing

2

8.0

Business

8

32.0

Plantation

1

4.0

Livestock

1

4.0

Others

3

12.0

Total

25

100.0

 Explanation:

There are majority of percentage that mean 40% (10) of clients had utilized their browed money to farming, whereas second majority of percentage (8) of clients had utilized their browed money to business, 12% of clients had utilized their browed money to other purposes, one the other hand the lowest of percentage that means 4% of clients had utilized their browed money to plantation and livestock.

 RDS’s clients send their child to school:

Table 13: RDS’s clients send their child to school

 

Valid

Frequency

Percent

Strongly Agree

8

32.0

Agree

14

56.0

Neither agree or disagree

1

4.0

Disagree

1

4.0

Strongly disagree

1

4.0

Total

25

100.0

 Explanation:

There are a majority of percentage 56% (14) of client was agreed with this statement that is RDS’s clients send their child to school.Whereas lowest of percentage of client was neither agree or disagree, disagree & strongly disagree with this statement.

Present social/financial status is good than before borrowing loan from RDS:

Table 14: Present social/financial status is good than before borrowing loan from RDS

Valid

Frequency

Percent

Strongly Agree

9

36.0

Agree

14

56.0

Neither agree or disagree

2

8.0

Disagree

0

0

Total

25

100.0

 Explanation:

There are a majority of percentage that means 56% (14) of clients was agreed with this statement that is Present social/financial status is good than before borrowing loan from RDS whereas 36%  (9) of clients was strongly agreed with this statement rest of lowest percentage (2) of clients was neither agree nor disagree with this statement.

What your suggestions about the development of RDS of IBBL?

Table 15: What your suggestions about the development of RDS of IBBL?

Valid

Frequency

Percent

Project Area should be  wide ranged

14

56.0

It would be better if loan is bigger amount

8

32.0

Installment  period would be increase

3

12.0

Total

25

100.0

 Explanation:

There are amajority of percentage (14) of clients was suggest that RDS’s  area should become wide range, whereas 32% (8) of clients was suggest that It would be better if loan is mass amountbut lowest of percentage (3) of clients was suggest that Installment period would be increase.

 FOR RDS’S OFFICERS

Part (A) – Demographics:

2.13.23-2.13.26

Table 16:

Valid

Frequency

Percent

How old are you?20-30

1

12.5

31-40

2

25.0

41-50

4

50.0

51-60

1

12.5

Total

8

100.0

What is your educational qualification level?

 

BBA/Honors/Degree/Fazil

2

25.0

MBA/Masters/Kamil

6

75.0

Total

8

100.0

Do you work with any other organizationYes

2

25.0

No

6

75.0

Total

8

100.0

if yes, please specifyPoor development society

1

12.5

Local welfare unity

1

12.5

Total

2

25.0

Missing  System

6

75.0

Total

8

100.0

Part (B) – RDS Related:

What is your service period on RDS of IBBL?

Table 17:What is your service period on RDS of IBBL?

Valid

Frequency

Percent

<2 years

2

25.0

3-4 years

3

37.5

4-5 years

2

25.0

6-7 years

1

12.5

Total

8

100.0

 Explanation:

There are a majority of percentage (3) of officers’ service period was 3-4 years, whereas second majority of  percentage of officers (2) of officers’ service period was <2 and 4-5 years, but rest minimum percentage of officers’ service period was 6-7 years.

 The Head of RDS department helps the concerned employee with RDS related issues.

Table 18:The Head of RDS department helps the concerned employee with RDS related issues.

Valid

Frequency

Percent

Agree

1

12.5

Strongly Agree

5

62.5

Not Sure/not applicable

2

25.0

Disagree

0

0

Total

8

100.0

 Explanation:

There are a majority of percentage (5) of officers was strongly agreed with this statement that is “The Head of RDS department helps the concerned employee with RDS related issues” whereas majority percent (2) of officers was not Sure with this statement.

What extent you are confident that the scheme would be successful to eradicate poverty from our society:

Table 19:What extent you are confident that the scheme would be successful to eradicate poverty from our society

Valid

Frequency

Percent

Moderately Confident

3

37.5

Completely Confident

5

62.5

No Confident

0

0

Total

8

100.0

 Explanation:

There are a majority of percentage (5) of officers has complete confident that is RDS would be successful to eradicate poverty from our society, whereas minority of percentage (3) of officers has moderate confident with this statement

During your service period of RDS, have you taken any training?

Table 20:During your service period of RDS, have you taken any training?

Valid

Frequency

Percent

Yes, once

1

12.5

Yes, twice

3

37.5

Yes, three times or more

4

50.0

Total

8

100.0

 Explanation:

There are a majority of percentage that means 50%, (4) of officers have taken training at three times or more, whereas (3) of officers have taken training at two time but minority of  percentage of officers have taken training at once time.

How many centers do you visit in a day?

Table 21:How many centers do you visit in a day?

Valid

Frequency

Percent

1 center

2

25.0

3 center

6

75.0

Total

8

100.0

 Explanation:

There are a majority of percentage (6) of officers have visited 3centers in a day whereas (6) of officers have visited 2 centers in a day among 8 officers of RDS of IBBL.

RDS clients pay weekly installments at a due time:

Table 22: RDS clients pay weekly installments at a due time

Valid

Frequency

Percent

Strongly Disagree

2

25.0

Disagree

1

12.5

Neither agree/ Disagree

0

0

Agree

3

37.5

Strongly Agree

2

25.0

Total

8

100.0

 Explanation:

There are a majority percentageof officers were agreed with this statement that is “RDS client’s paid weekly installments at a due time” whereas minority of officers disagreed with this statement.

 If they did not pay, what is your duty at that time as an officer of RDS of IBBL?

Table 23: If they did not pay, what is your duty at that time as an officer of RDS of IBBL?

Valid

Frequency

Percent

We collect installment at any how

1

12.5

Group leader have to pay group member’s installments

6

75.0

It would be forgive

1

12.5

Total

8

100.0

 Explanation:

There are a majority percentage that means 75%, (6) of officers gave argument that group leader have to pay group member’s installments, whereas minority of percentage of officers give argument that we collect installment at any how and It would be forgive.

What’s your satisfaction level working at the RDS?

Table 24: What’s your satisfaction level working at the RDS?

Valid

Frequency

Percent

Highly satisfied

2

25.0

Satisfied

2

25.0

Neither Satisfied or Dissatisfied

4

50.0

Highly Dissatisfied

0

0

Dissatisfied

0

0

Total

8

100.0

 Explanation:

There are about 50% (4) of officers was satisfied to working at RDS, whereas 50% (4) of officers was dissatisfied to working at RDS.

How much interest is charged on RDS investment from client?

Table 25:How much interest is charged on RDS investment from client?

Valid

Frequency

Percent

5-7%

4

50.0

8-11%

4

50.0

Total

8

100.0

 Explanation:

There are about 50% (4) of officers viewed that the interest charge was 5-7%, whereas 50% (4) of officers viewed that the interest charge was 8-11% on RDS investment.

RDS of IBBL is a good place for training and personal development:

Table 26: RDS of IBBL is a good place for training and personal development

Valid

Frequency

Percent

Agree

5

62.5

Strongly Agree

3

37.5

Neither agree/disagree

0

0

Disagree

0

0

Total

8

100.0

 Explanation:

There are a majority of percentage (5) of officers was agreed with this statement that is “RDS of IBBL is a good place for training and personal development” where minimum of percentage 37.5% (3) of officers was strongly agreed with this statement.

 Please input your own suggestions about RDS of IBBL:

Table 27:  Please input your own suggestions about RDS of IBBL

Valid

Frequency

Percent

RDS area would increase

2

25.0

RDS department would be concern at right of RDS’s client

3

37.5

Head of RDS department should give more facilities to RDS officer

3

37.5

Total

8

100.0

 Explanation:

There are a majority of percentage (3) of officers was suggest that “RDS department would be concern at right of RDS’s clientand Head of RDS department should give more facilities to RDS officer, where’s 25% (2) of officers was suggest that “RDS area would increase.

Findingsof this Report

For the clients’ perspective:

Strengths:

  1. IBBL give the loan on the various purposes up to 50000 Tk.
  2. There are a majority of percentage of RDS clients was satisfied as a clients of RDS.
  3. Majority of clients strongly agreed that field officers of this bank provide efficient service to the clients.
  4. Two thirds of clients can pay monthly installment at due time regularly.
  5. Almost all of clients agreed that RDS employee offer advice & guidance to the client
  6. RDS’s positive side is revealed by clients is that, 88% of clients they can send their children to school.
  7. Majority of clients viewed that their social and financial status had improver by the taking loan from RDS of IBBL then the previous time.

 Problems:

  1. Lowest percentages of clients get loan only above 50000 Tk.
  2. Its great problem is that RDS clients do not use amount of loan on the mentionable project. Such as majority of percentage of clients had taken loan on Business purpose but only one third of clients utilized that money on business purposes.
  3. Lowest of percentage of clients had utilized their loan on livestock.
  4. Lots of clients had taken loan from other organization except RDS of IBBL.

For the RDS officers’ perspective

Strengths:

  1. Majority of officers are experienced, as their service period was 3-7 years.
  2.  Maximum of officers agreed that The Head of RDS department helps the concerned employee with RDS related issues.
  3. 100% of officers have confided that the scheme would be successful to eradicate poverty from our society.
  4. Officers of RDS are trained enough to handle its operations.
  5. If the clients did not pay monthly installment at due time, the group leader have to pay group member’s installments, this viewed majority of officers.
  6. Its great positive side is that RDS interest rate may 5-11% where’s others loner organization’s interest charge minimum 30% and more.
  7. Almost all of officers agreed that on the statement of RDS of IBBL is a good place for training and personal development.

 Problems:

  1. There are few centers at their project area. For the reason of narrow project area, the centers of RDS team are so few.
  2. More than one third of officers viewed that RDS clients did not pay weekly installments at a due time.
  3. About 50% of officers neither Satisfied or dissatisfied on the working of RDS project.
  4. Where’s 50% of officers neither Satisfied or dissatisfied on the working of RDS project one the other hand all of officers agreed that on the statement of RDS of IBBL is a good place for training and personal development.

 Others findings:

  1. The government intentions of developing housing. And agriculture sectors and investment area will large.
  2. The efficiency of sound exchange reserve level is providing a good opportunity for effective investment decisions.
  3. The business growth is Satisfactory
  4. Low cost fund.
  5. Poor borrowers are not aware about modern technology. They depend much on the traditional method of farming, resulting in low production.
  6. Bangladesh with its 40percent people living below poverty line and 18percent living below hardcore poverty is suffering from acute rural-urban economic disparity coupled with illiteracy, lack of proper health and sanitation facilities. (Source: Investment Schemes of IBBL with special reference to RDS which is given by Md. HabiburRahman, Deputy Managing Director, IBBL)
  7. Increased competition in market for another Islamic Bank like (SIBL)

 Conclusions:

Microcredit is now a well-established poverty alleviating program which is being implemented across the world. Rural Development Scheme of IBBL is a scientific and sharia’h based micro credit system. RDS has large positive impact, which is observed in the case of food intake, housing, education, clothing, taking medical treatment, use of toilet, use of clear pure water, income, expenditure and as such economic, socio-economic, health and physiochemical environment. It is observed from the study that RDS helps to improve member’s education level. Sanitary facilities enjoyed by RDS members were better than before joining RDS. The income levels have gone up of all members after joining RDS. This has led to higher food security for the poor. The higher level of income has again been translated into higher expenditure for food items and other goods & services. As time passes RDS members tend to consume good food and this leads to higher intake of nutrients. It has been found that the per capita expenditure on health and education has improved dramatically amongst RDS member’s science its intervention. It is also seen as a critical input for small-scale enterprises. One of the most important changes that have taken place in RDS program households are the creation of employment opportunities, particularly for women. Introduction of housing loans and the loans for such things as latrine, education, tube wells and others would definitely attract the general people to come within the umbrella of the RDS.

 Recommendations:

RDS can be differentiated from any traditional micro-credit programs with respect to target group, selection criteria, profit sharing basis, value generation, low charge, monitoring mechanism, mode of investment, size of loan etc. It has registered phenomenal growth in investment, coverage, and deposit. This has been found very robust across the years under study. It has been found to exert a positive and significant influence in gross monthly income of borrowing members; but the income is found not significantly associated with family size, size of assets, education. This means that RDS cannot influence these socio-economic factors. This may be because of lower size of investment, forward lending, lake of opportunities etc. The authority of RDS should increase the size of investment in order to cope with the change in value of currency because of inflation and other economic reasons. RDS should project their volume of activities for future; then all parties involving in managing. RDS should be assigned and held responsible for the job assigned at the beginning of the year. That is, the performance of RDS should be subject to Balanced Score Card System. RDS with its differentiated features can lock more market share in the country if it comes out with more generous policy like selection of people not on religions basis. The repayment should be balloon basis. That is, repayment system should start at least after one month of taking loan, and should be based on the nature of cash flow being generated from farm and non-farm activities like seasonal cash flow and regular cash flow.

References:

Books:

Adam, Dale W. (1995). “From agriculture credit to rural finance” Quarterly Journal of

International Agriculture, Volume 34, No. 2, pp. 109-120

Iqbal KabirMohon, 2011, “Islami Economics & Banking”1st Edition, Dhaka, Panam Press Ltd, Page (126-142)

Raquib Abdur (2007), Principles & Practice of Islamic Banking, 1st Edition, Dhaka, Panam Press Ltd., Page (104-167)

Raquib, Abdur& Mohammed, Shaikh (2004), “Islami Banking: Theory Practice Procedure”, 1st edition, AL-Amin Prokashan, Bangla Bazar, Dhaka.

Article:

M Mizanur Rahman, (2010), Islamic micro-finance program and its impact on rural poverty alleviation, International Journal of Banking and Finance, Vol. 7, Issue 1

Rahman, M. Mizanur (2010). “Rural People’s Moral and Ethical Development through Micro-finance and its’ Impact on Poverty Alleviation” ISRA International Journal of Islamic Finance, Vol. 2, Issue 1. 2010 (forthcoming)

 Reports and Documents:

Islami Bank Bangladesh Ltd (2011), Annual Report, Dhaka, Islami Bank Bangladesh Ltd

Islami Bank Bangladesh Ltd (2010), Annual Report, Dhaka, Islami Bank Bangladesh Ltd

Islami Bank Bangladesh Ltd (2009), Annual Report, Dhaka, Islami Bank Bangladesh Ltd

Islami Bank Bangladesh Ltd (2008) Manual of RDS, Dhaka, IBBL

Islami Bank Bangladesh Ltd (2007) Manualof RDS, Dhaka, IBBL

Personal communication:

Mr. Abdul Awal “personal interview (About RDS project)” 14 November, 2012.

Mr. Nurul Karim “personal interview (About RDS project& over all Banking system)” 10 December, 2012

 Online Reference:

http://www.islamibankbd.com, [Accessed on 04.08.12, Time: 9.30 pm]

http://www.isIamibankbd.com/Page/Shariah.htm [Accessed on: 10/12/2012.Time 11.00 PM]

www.ibtrabd.com,[Accessed on: 11-11-2012, Time: 9.00PM]

www.carrer.islamibankbd.com, [Accessed on: 02-02-2013, Time: 8.00PM]

Appendix-1

Statement Showing Gross yearly Income before and after Loan

Table-01

Number of Respondents

Before Loan (in Taka)

After Loan (in Taka)

Change in Level

of Income

 

1

25000

40000

15000

2

60000

90000

30000

3

22000

43000

21000

4

31000

47000

16000

5

44000

65000

21000

6

58000

79000

21000

7

75000

110000

35000

8

40000

57000

17000

9

65000

90000

25000

10

10000

21000

221000

11

25000

40500

20000

12

110000

152000

42000

13

62000

820000

20000

14

50000

62000

12000

15

88000

119000

31000

16

57000

90000

33000

17

59000

80000

21000

18

38000

49000

11000

19

48000

61000

13000

20

61000

89000

28000

21

63000

86000

23000

22

58000

90000

32000

23

80000

115000

35000

24

45000

66000

21000

25

72000

100000

28000

 Appendix-2

QUESTIONNIARE ON RURAL DEVELOPMENT SCHEME OF IBBL AT KANCHPUR BRANCH: IT’S PROSPECTS, PROBLEMS WITH SUGGESTIONS FOR FURTHER DEVELOPMENT.

FOR RDS’S CLIENTS

Part (A) – Demographics:

  1. How old are you?
    1. 20-30
    2. 31-40
    3. 41-50
    4. 51-60
    5. More then 60
  1. What is your profession?
    1. Housewife
    2. Self employed
    3. Employed
    4. Housewife &Self employed
    5. Other
  1. What is your marital Condition?
    1. Married
    2. Unmarried
    3. Widowed
    4. What is the level of Education do you have?

a. Illiterate

b. Primary level

c. Junior high school

d. Secondary

e. Bachelor & Above

    5.  How many family members do you have?

  1. 2-3
  2. 4-5
  3. 6-7
  4. 8-9
  5. More than 9
  1. How much yearly Income do you have
    1.   Less than 30000
    2. 31000-50000
    3. 51000-70000
    4. 71000-90000
    5. More than 90000
  1. How much yearly expense is occurred to you?
    1. Less than 20000
    2. 21000-40000
    3. 41000-60000
    4. 61000-80000
    5. More than 80000
  1. Which of the following types of house you live in?
    1. At own house
    2. At a rent house
    3. At a street

Part (B) – RDS Related:

  1. How much loan have you got?
    1. Less than 10000
    2. 10000-20000
    3. 21000-30000
    4. 31000-40000
    5. 41000-50000
    6. More than 50000
  1. What is your satisfaction level, as clients of RDS?
    1. Highly Satisfied
    2. Satisfied
    3. Neither satisfied nor dissatisfied
    4. Dissatisfied
    5. Strongly Dissatisfied
  1. If  dissatisfied mention why
  1. What is your purpose of taking loan from  the RDS.?
    1. Housing
    2. Childcare facilities
    3. Business
    4. Entrepreneur
    5. Others. Specify —————-
  1. Field officers of this bank provide efficient service to the clients?
    1. Strongly Agree
    2. Agree
    3. Neither agree or disagree
    4. Disagree
    5. Strongly disagree
  1. You can pay monthly installment at due time regularly
    1. Strongly Agree
    2. Agree
    3. Neither agree or disagree
    4. Disagree
    5. Strongly disagree
  1. If you find your answer is negative, what is the reason not to pay  regularly
  1. Have you taken any other loan from any other organization?
    1. Other Bank
    2. Cooperatives
    3. NGO
    4. Others.
  1. RDS employee offer advice & guidance to the client
    1. Strongly Agree
    2. Agree
    3. Neither agree or disagree
    4. Disagree
    5. Strongly disagree
  1. RDS department  complete the service at their promise time
    1. Strongly Agree
    2. Agree
    3. Neither agree or disagree
    4. Disagree
    5. Strongly disagree
  1. In which way you had utilizes your borrowed money?
    1. Farming
    2. Manufacturing
    3. Trading
    4. Shops
    5. Plantation
    6. Livestock
    7. Others. Specify
  1. RDS’s clients send their child to school
    1. Strongly Agree
    2. Agree
    3. Neither agree or disagree
    4. Disagree
    5. Strongly disagree
  1. Present social/financial status is good than  before borrowing  loan from RDS
    1. Strongly Agree
    2. Agree
    3. Neither agree or disagree
    4. Disagree
    5. Strongly disagree
  1. What your suggestions about the development of RDS of IBBL

QUESTIONNIARE FORM ON RURAL DEVELOPMENT SCHEME OF IBBL AT KANCHPUR BRANCH: IT’S PROSPECTS, PROBLEMS WITH SUGGESTIONS FOR FURTHER DEVELOPMENT.

FOR RDS’S OFFICERS

Part (A) – Demographics:

  1. How old are you?
    1. 20-30
    2. 31-40
    3. 41-50
    4. 51-60
    5. More then 60
  1. What is your educational qualification level?
    1. H.S.C/Alim
    2. BBA/Honors/Degree/Fazil
    3. MBA/Masters/Kamil
    4. Other. Specify…………………..
  1. Do you work with any other organization (External) of eradicating poverty outside of RDS of IBBL in your personal life?
    1. Yes
    2. No
  1. If yes, Please specify-

Part (B) – RDS Related:

  1. What is your service period on RDS of IBBL
  1. The Head of RDS department helps the concerned employee with RDS related issues.
    1. Strongly Disagree
    2. Disagree
    3. Agree
    4. Strongly Agree
    5. Not Sure/not applicable
  1. To what extent you are confident that the scheme would be successful to eradicate poverty from our society.
    1. Not Confident
    2. Moderately Confident
    3. Completely Confident
  1. During your service period of RDS, have you taken any training?
    1. Yes, once
    2. Yes, twice
    3. Yes, three times or more
    4. No training
  1. How many centers do you visit in a day?
    1. 1
    2. 2
    3. 3
    4. 4
    5. 5 or more
  1. RDS clients pay weekly installments at a due time.
    1. Strongly Disagree
    2. Disagree
    3. Agree
    4. Strongly Agree
    5. Not Sure/not applicable
  1. If they did not pay, who is the responsible? / What is your duty at that time As an officer of RDS of IBBL?
  1. What’s your satisfaction level working at the RDS?
    1. Highly satisfied
    2. Satisfied
    3. Neither Satisfied or Dissatisfied
    4.  Dissatisfied
    5. Highly Dissatisfied
  1. How much interest is charged on RDS investment from client?
    1. 5-7%
    2. 8-11%
    3. 12-15%
    4. 16-19%
    5. More than 20%
      1. RDS of IBBL is a good place for training and personal development.
      1. Strongly Disagree
      2. Disagree
      3. Not Sure/not applicable
      4. Agree
      5. Strongly Agree

      Please input your own suggestions about RDS of IBBL

    1. IBBL

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