Banking Services and Performance Appraisal of Mercantile Bank
Subject: Banking, Human Resource Management | Topics:

The main purpose of this report is to analyze the trends of overall banking services and their customer’s satisfaction of Mercantile Bank. Other objectives are to observe the customers and their satisfaction about banking services and describe the General Banking, SMS Banking, ATM facilities and other facilities provided by Mercantile Bank. Finally draw SWOT analysis and provide the recommendation for improvement of Mercantile Bank.


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