Shova Enterprise Limited’s Human Resource Policies
Shova Enterprise Ltd. is a 1st class E/M Contractor of Public Works Department & CMMU, Govt. of Bangladesh, International and Local Bidder of Generating Set, All kinds of Electrical & Electro-Mechanical Equipments, Medical, Surgical, Dental Equipments including Supplying, Installation, Testing & Commissioning works since its inception.
The company is the leading Generator Supplier including Installation, Commissioning & Testing work most effectively and rendering service to many national development projects under Public Works and Health & Family Planning Departments of Government of Bangladesh. are reviewed annually to ensure they meet the needs of employees living in Bangladesh.
In this report I have tried to give an overview of the HR Policies of Shova Enterprise Ltd. Which continued for four months. I have tried to portrait my internship program through this report which includes how I had to carry out different managerial functions to complete the job task and attain the desired goal.
The report covers the how employees are trained, compensated and recruited. Even though it is not one of those huge companies where the information is easily accessible, I tried my best to cover those in this report.
Finally, it says about my findings and recommendations for Shova Enteprise Ltd which I think they should consider enhancing business performance and increasing the employee productivity as well as reducing employee turnover.
INTRODUCTION: Shova Enterprise Limited.
SHOVA ENTERPRISE LIMITED has been initially organized as a proprietorship institution in 1979. From that period the organization has gone to achieve to fundamental goals. As a result the company was registered with the Joint Stock Company as a private limited company limited by its share in 1989. The growth of the company in Bangladesh, over last few years, had been outstanding and in the coming years we are expecting more growth in infrastructural development in all respect.
Shova Enterprise Ltd. is a 1st class E/M Contractor of Public Works Department & CMMU, Govt. of Bangladesh, International and Local Bidder of Generating Set, All kinds of Electrical & Electro-Mechanical Equipments, Medical, Surgical, Dental Equipments including Supplying, Installation, Testing & Commissioning works since its inception. Shova Enterprise Ltd is the leading Generator Supplier including Installation, Commissioning & Testing work most effectively and rendering service to many national development projects under Public Works and Health & Family Planning Departments of Government of Bangladesh. The tasks assigned to the company were accomplished most successfully within time frame with utmost satisfaction to our clients. With the passage of time Shova acquired adequate profound experience and proficiency in its field. Shova has well organized division/departments staffed with highly experienced Engineers and other professionals.
OBJECTIVE OF THE COMPANY:
Shova Enterprise Ltd’s main objective is to promote a profitable and sustainable business which satisfies customers need. To accomplish these tasks we work as Importer, Indentor, Supplier of Generator, agriculture machinery, workshop equipments, medical, surgical, laboratory and scientific equipments etc. The main aim is to provide quality goods at most competitive price. The company attaches top most priority to its customer satisfaction. The company is well known as a reputed business organisation in the local market. Their after sales service identity is remarkable. Company highly values its human resource and technical knowledge. The long term objective is to become a prominent player in the market of industrial machinery in Bangladesh through its technical knowledge and excellent after-sales service.
OBJECTIVES OF THE STUDY
The objectives of the study are as follows:
- To know the HRM policies followed in Shova Enterprise Ltd.
- To identify the various avenues for improving the HRM policies of Shova Enterprise Ltd.
- Suggesting strategies to improve the HRM policies of Shova Enterprise Ltd.
SCOPE OF THE STUDY
This study covers the HRM policies of along with some recommendations to improve the HRM policies of Shova Enterprise Ltd.
METHODOLOGY OF THE STUDY
This study is based on both primary and secondary data/ information. Primary data/information was collected through face-to-face interview of different personnel of Shova Enterprise Ltd and secondary data/ information was collected from published articles, magazines, different books, internet etc.
FINDINGS AND ANALYSIS OF THE STUDY: HUMAN RESOURCE POLICIES AND POSITIONS AT A GLANCE OF SHOVA ENTERPRISE LTD.
HUMAN RESOURCE PLANNING
Shova Enterprise Ltd. is an equal opportunity employer, as it makes good business decision to recruit, select and appoint employees based on their skills, qualifications, experience and competencies rather than personal factors. Equal opportunity ensures that the best person is recruited and selected for the job regardless of the presence of some “discriminating factors”. Shova Enterprise Ltd. doesn‟t consider the following factors to gauge the qualifications of a candidate.
- Political belief
- Religious belief
- Sex / Gender
- Marital Status
HR relationship in Shova Enterprise Ltd. is up to the mark and to maintain this HR has certain policies. As the inter-link of management and graded staffs happens in the plant and factory locations, the policy and strategies should be implemented in the areas keenly. There are certain issues that should be known before handling the staff at the office. These are as follows:
- Each employee will work 48 hours per week.
- If it is required to engage them for overtime duties then the duty time will be maximum 60hours/ weeks.
- If it is overtime duty is usual and will be continued for the next one year, then the duty time will be 56 hours/ weeks (Average).
- Information is regarding the festival leave; usually it is 10 days but in Shova Enterprise Ltd. it is 12 days.
RECRUITMENT AND SELECTION POLICIES OF SHOVA ENTERPRISE LTD.
OMR is a tool to assist in planning the future people needs. Within the OMR process, potential successors are identified for certain management positions. When such a position becomes vacant, an individual may be approached about the vacancy. However, this may not be precluding advertisement, or consideration of people who respond to that advertisement. Vacant positions not filled through the OMR process are advertised. The immediate line manager and HR personnel are accountable for the recruitment and selection. The concerned line manager is the person who will work with the person in achieving the CSFs and KPIs. He/ she are in the best position to assess the candidate‟s performance and judge whether the recruited person is the right one in the team. The recruitment and selection process in Shova Enterprise Limited is done in four ways depending on the job category of the vacant position. Therefore, the recruitment process of this organization is classified into four types, which are done based on the job grade/group. These are as follows:
- Entry-level management
- MT (Manager Trainee)
- Mid or / and Senior level management
- Graded staff / Non- management staff
DEFINING THE POSITION DESCRIPTION
Prior to checking the recruiting options, the skills, qualifications, experience and competencies the ideal candidate needs to have, should be identified. Asking the following questions can help in building a profile of the ideal candidate:
- a) Describe a typical day in the role or what the person would do on a typical day?
- b) Is the position one of other similar position?
- c) Think about the best performers. What are the attributes common to the people who succeed in those positions? What is it that they bring to the role makes them superior performers?
- d) Think about an average / less-than-average performer. What is it that they lack that makes them average / less-than-average?
- e) If there is / was somebody in the role: What is / was that person‟s strengths in that role? What is / was that person‟s weaknesses? If there were something that would have made that person performs at a higher level, what would it have been?
- f) Why did the previous incumbent leave?
- g) What will be the new person‟s CSFs and KRIs?
- h) What will be their biggest challenges?
- i) What type of people will the person deal with and on what leave? That is, what interpersonal skills are required?
- j) Does the person require any particular educational / professional standard? e.g. tertiary qualification, certified practicing accountant, registered engineer, trade certificate.
- k) What are the technical and behavioural competencies required?
- l) Are there any special requirements for the role: Location, Licenses, Equipment Hours , shift work, overtime ,Physical aspects and Travel.
Having reviewed the position description and the above questions being asked the key selection criteria for the role could be identified. This will be a useful source of information when writing the advertisement as well as determining appropriate questions to ask in an interview.
CHECKING THE RECRUITMENT OPTIONS
The management prepares a detailed job description for the person to be recruited, mentioning criteria for the selection. The required personnel are then searched based on that description. This procedure involves four stages.
There could be a person competent for the required job working within the organization. If there is, the existing manpower is then shuffled to place the selected person in the new post. If there is no such person inside the company, then the management goes for the second step.
CONSULTING THE CV BANK
The unsolicited applications stored in the data bank are consulted. If the quality of a person matches with the requirements mentioned in the position description, then he / she is called for interview. If not, then the third step is followed.
An agency finds and pre-screens applicants, referring those who seem qualified to the organization for further assessment and final selection. An agency can screen effectively only it has a clear understanding of the position it is trying to fill. Thus it is very important that an employer be as specific and accurate as possible when describing a position and its recruitment to an employment agency.
This one is a unique case when people with special expertise are searched (such as work experience in a special field). In this case, candidate(s) already employed in other organization(s) is attracted to switch the organization. This has a relatively low rate of success, because the targeted candidate may not consider the change in job. If unsuccessful in this stage, too, then management decides to go for public advertisement.
All the above options being considered, the company goes for external recruiting if needed. Those who best meet the skills, qualifications, experience and competencies required for the position should fill vacancies. Therefore, if there is no candidate within Shova Enterprise Ltd. who is suitable for the role, external advertisement should be placed to attract the potential candidates followed by the selection procedures.
The Company gives advertisement in national dailies (both Bangla and English) to attract the talents from the market. BCCP, Bangladesh puts two types of advertisements in the newspapers.
It sometimes keeps the identity concealed in the ads, mentioning a GPO BOX number only. The purpose of the concealed identity is to avoid the unwanted pressure from the stakeholders for the employment of their desired candidates. But this way the company may lose the talents out there in the market who would have applied for the same post had they known the name of the organization. This is why the company kept the identity open in their recent job advertisement when the quality of the candidate was a very important factor to consider. By revealing the BCCP identify, the company attempts to attract the best potentials among all the others.
SCREENING AND SHORT-LISTING APPLICATIONS
The responses to the advertisements are sorted and screened. The CVs as well as the Covering letters are judged. In the covering letter, the style and language of writing, the emphasis put on the areas asked for tin the advertisements and the quality of the letter (whether it is specifically tailored to the advertisement or just a standard response) are the aspects that are judged. Different weights are assigned to the selection criteria mentioned in the man specification depending on their relative importance. (for example, educational institutions like IBA, BUET are given the highest weight among the local ones and the foreign universities of UK, Australia, etc. are put at par with the best of the country). Based on the presence of these factors to the desired extent (experience, educational degree, computer literacy, etc) the cumulative weights for all the applicants are counted and the short list of a sizable number of the top most candidates is generated. However, the HR officials also study the CVs with the respective line manager to check whether any valuable deciding parameter is missed that are mentioned in the CVs. Then the candidates selected in the short list are called for the written test.
Written test is not a regular part of the normal recruitment process. It is conducted as and when required. Previously no written test was taken for the management employee; the applicants had to go directly through the interview process. After the introduction of the manager trainee program, the written test before the interview process has proved to be effective and a useful tool to select the desirable candidates. The written test includes psychometric test, test on behavioural competency, and written test on communication skills. The candidates are called for the preliminary (first) interview based on their performance in the written test.
SELECTION INTERVIEW (3-TIER)
The interview process is a three-tier one. A preliminary interview is conducted which follows the “elimination method”. After that, the second interview takes place with a very few number of candidates. Then finally the selected person is called for the final interview. The interview time is kept convenient for the candidate especially if s/he is working elsewhere at the time of interview. In that case the chosen time is after the business hour.
Interview 1: The board for the first interview consists of the following people:
- A representative from the concerned department on behalf of the associated line manger.
- A subject specialist to assess the depth of knowledge of the interviewee on the specific field.
HR representative (s)
The interviewers sit together before the interview and discuss, plan the strategy to be followed for the interview. The discussion includes the following factors:
- Manoeuvre the interview process
- Expectation (potentiality) from the candidates
- Assessment sheet
- Behavioural competencies (10 competencies)
- Awareness of all the eligibility factors to be judged
- Familiarity with the CVs of the candidates
Duration of the interview
All the interviewers have to bring consensus among them regarding the interview. Usually the interview process in the Shova Enterprise Ltd. is semi-structured. The duration of each interview varies within 15-45 minutes and more depending on the approach of the candidates. The aim of the first interview is to further shorten the list of candidates for the second interview by eliminating the apparently ineligible candidates. The subject specialist judges the in depth knowledge of the candidate in the concerned area as well as her/his essential educational knowledge. Again weights are assigned to some deciding factors (that are desirable in the position description) by the interviewers. The objective of the interview is to do more listening than speaking, that is, allowing the interviewees do most of the talking. The questions asked are therefore open-ended. So the personality of the candidate will be revealed that helps to assign relevant weights. The target of the board is making the interview a discussion rather than a question and answer session. Cross-checking is preferable, if necessary than any argument. The eagerness, inquisitiveness of the candidate about the job as well as the company is measured by asking questions related to the job, organization, the time s/he has applied, etc. after 5-7 minutes of informal chat, the board switches to the main interview where the nine competency factors are judged; which are:
The decision-making expertise and job-related skill of the candidate is measured in this category. It is seen that whether s/he has updated her/his competency with changing need of the business world.
It is seen whether the candidate has the willingness to be proactive towards customer, deliver the best quality, maintaining good relationship with the customers. The deciding factor here is „how s/he considers the customers‟.
The ability of the candidate to adjust with the changing business environment is judged in this part.
The eagerness of the candidate to deliver the best performance out of him is considered at this level.
The candidate‟s tendency to reflect the vision/mission of the company into practice is measured.
It is seen whether the candidate possesses the quality of being accepted and getting things done by others.
NEGOTIATION AND INFLUENCING
The candidate has to have the ability to lead the transactions smoothly and persuade others to get the better edge in the bargain
The interviewers judge how skilful the candidate is in teamwork, in which the interpersonal communication skill of that person is a very important deciding factor.
The loyalty of the candidates towards the organisation and sincerity to the work is necessary. After the completion of the first interview, another shortlist is prepared for the second interview. Usually, the number of candidates at this stage is kept within the approximate ratio of 1:4 to the number of people to be recruited. The assessors send a recommendation letter to the second board along with the CVs of the candidates. In this recommendation paper, the interviewees are rated in 4-point scale. The rating manner is specified below:
- A rate of 4 means excellent
- A rate of 3 means good
- A rate of 2 means average
- A rate of 1 means below average
In addition, the subject specialist gives some additional comments (individually) about the technical and education skills of the candidate. The recommendation paper contains the assessor‟s signature, rating, date and comments.
Interview 2: In the second interview, the Head of HR and the respective line manager will be present in the board, who again test the interviewee‟s knowledge, skills, experience, competencies, attitude and aptitude and also about their employer organisation, the range of salary they expect, the possible day of joining provided s/he is selected etc. This interview is a comprehensive one. The observation of the interviewer is the deciding factor for the selection
Interview 3: the selected candidate (s) from the second interview has to go through the final interview that facilitates the employment decision. Here the candidate is informed about the facts regarding the responsibilities of the job, location of posting, challenges s/he has to face —– etc. in addition, her/his personal problems related to the family, locations —etc. are consulted in this interview. This is a notable fact that the selected person by the second board is not selected finally. In the third interview, the emphasis is mostly given on the choice and preference of the selected person. If these do not match with requirement of the organization, s/he has the liberty to reject the job offer.
Reference checks allow obtaining information and opinions regarding the person‟s character, quality of the work and suitability for the position. It is an opportunity to validate the information received from the candidate via their resume and the interview. Speaking to the candidate‟s manager or other people whom they have worked with should also check internal candidates. The opinion of a referee who has worked can for an extended period is likely to be more accurate than the assessment from one to two hours of interviewing.
The candidate‟s immediate supervisors are needed to be contacted. Permission should be obtained to contact the candidate‟s referee especially if their current employer is contacted. It is not unusual for a candidate to be uncomfortable with the organization‟s speaking to a current employer. If they are uncomfortable, an alternative person other than the current employer has to be chosen by the candidate (work colleague, for example). Unless the candidate is a graduate or school leaver with no prior work experience, only contact work related referees should be contacted. At least two reference checks should be done, however the more the better. There is a sample reference-checking guide that is more or less followed. It is important to prepare a reference check guide that asks the referee about the key skills, competencies and experience required for the position. Reference checks need to be done by line manager or personnel of the HR department.
During the interviews, the candidates would have given some examples of incidents, tasks or projects that can be asked about. The referee should be asked what the candidate did in those examples, which ascertain whether the information received from the candidate is consistent with that of the referee. Subjective questions may not always be a reliable guide; however it can be useful to get the referee‟s opinion on areas such as quality and quantity of work, strengths and weaknesses etc.
If the candidate has no problem with the stated terms and conditions of the job and the organisation mentioned and discussed in the final interview, s/he is offered an application blank. The application blank is a standard format of employee-information that includes all the information the organization needs regarding the personnel. The candidate has to fill this blank and submit this to the company along with a CV.
PRE-EMPLOYMENT MEDICAL CHECK-UP:
After submission of the application and the CV, the selected person has to go through full medical check-up that guarantees her/his physical fitness to perform the job successfully. A medical practitioner who uses a physical capability analysis that assesses the candidate against the physical capabilities documented for each role conducts the medical. A medical is also appropriate for internal candidates if they are applying for positions that require different physical capabilities.
OFFERING THE ROLE
Once the health check-up is done, the candidate is given an offer letter specifying the salary package, job responsibilities, utilities that will be provided by the organization. Even at this stage the selected candidate has the chance to withdraw her/himself from the job offer. S/he is always free to discuss whatever difficulty may arise regarding pay structure/facilities, etc. the door of HR is kept open for any sort of relevant discussion.
The verbal offer of the role to the candidate is given once the medical and reference checks have been successfully completed. The discussion should cover the following:
- Tell the candidate that you would like to offer them the role.
- Congratulate them.
- Tell them the remuneration package that is being offered, including superannuating.
- Ask them if they are happy with it.
- Ask them if they verbally accept the position.
- Will let them know that the company will be sending them a written letter of offer and introductory package.
A written letter of offer must be forwarded to the candidate. Once the candidate has verbally accepted the position, the appropriate letter of offer is organised. This letter should be sent to the candidate within two days of making the verbal offer. An introductory package will be sent to the successful candidate, along with the letter of offer. At least one week before the person commencing in their new position, an appointment notice will be placed on notice boards and/or the internet.
The newly selected employee has to pass through the induction period that is usually of 10 days to 2 weeks. After that s/he has to write a report on her/his learning experience during this period.
An induction process should achieve the following objectives:
- To give the person an understanding of the Vision and Values of Shova Enterprise Limited, encourage a belief in them.
- To provide the person with the critical information and resources they need to perform their role.
- To make the person independently productive as soon as possible.
- To communicate quality and safety requirements and expectations.
- To welcome the person.
- To make the person feel that they are an essential part of the organization.
- To start the person in the organisation with a positive attitude and facilitating a commitment to Shova Enterprise Limited.
Induction does not only apply to new people. An induction program should also be planned for internally transferred people, as they need to be inducted into their new roles. The planning of the Induction Program should include the following steps:
- Once the candidate has accepted the offer, the new person‟s induction should be prepared.
- There is an Induction Plan template (“pre-induction”, “Induction day” and “Post-Induction” checklist) in the Appendix-2 as guides to structure the person‟s induction. The tools are not prescriptive, but prompt on activities which could occur in the person‟s first 1-2 months.
- The tasks listed under “one week prior to commencement” of the manager‟s induction checklist have to be completed. This also includes completing the Induction Plan template.
- On the first day meet and greet the new person. Go through the remainder of the Manager‟s Induction Checklist, which includes outlining the activities that will be occurring over the first one to two months.
- The person then participates in activities, which they have pre-arranged.
- Completed checklists are placed on the person‟s Performance Management file.
After the candidate is given proper orientation and induction, they are placed in the concerned department under the supervision of the line manager.
The HR department continuously interacts with the new entrants regarding his job satisfaction/work environment and problems. In this stage the management tries to help the employee to get settled her/his problems in the job, work environment and workplace culture.
MANAGEMENT TRAINEE (MT)
The MT program is a new scheme in Shova Enterprise Ltd.; followed at par with the global practice. This practice does not fall into the OMR procedure. The MTs are trained as future potential senior managers of the Company.
The Purposes of Recruiting MT are as follows:
- To increase Shova Enterprise Limited‟s succession strength via the development of employees who have the potential to move to senior positions within the Company at an appropriate time.
- To add value to the organization within each development block.
- The experience the MTs gather whilst employed in development blocks directly impacts on their motivation and commitment to stay with the organization.
- To bring in fair competition and challenge among the workforce.
- To develop creativity and maximize the return on the investment.
THE RECRUITMENT OF MT
The MTs are always recruited externally. The recruitment tool so far followed by the Shova Enterprise Limited is advertisement. Advertisements in important national dailies are given seeking applications for the position of Manager Trainee (MT). The ads are placed both in Bangla and English newspapers.
SCREENING AND SHORT-LISTING
The selection of the MT includes the steps almost similar to those of the entry-level managers. Weights are put on all the applications as per previously set criteria and standard following the guidelines of Shova Enterprise Ltd. (Education background, Experience, Computer Literacy, Organization of previous employment). A shortlist is prepared after analysing the applications based on the set criteria for the Aptitude test, screening the top applicants.
The 3-hour aptitude test (written) includes the followings:
- Psychometric test, with the help of a professional psychologist who is a professor of the psychology Department of Dhaka University.
- Intelligence questions test.
- Test on mechanical aptitude.
- Test on skill in English as a language.
A number of candidates among those in the top are then selected to go through the assessment centre. To set up Assessment Centre, the assessors are from the outside sources with sufficient experience to run Assessment Centre. The assessors from within the organisation are trained by the organization to lead the assessment centre effectively. MTs are subject to rigorous selection process using the assessment centre approach. This approach combines the competitive ability testing, interviewing and competency-based behaviour exercises. The following procedures are followed in the Assessment Centre.
The selected candidates from the Assessment Centre are called for the final interview that is rather a discussion regarding the job and requirements between the employer and the employee.
Then the final employment decision is made and the candidate is offered the application blank. A pre-employment medical check-up is inducted to ensure the physical fitness of the candidate.
Finally, the selected candidate is given an offer letter specifying the salary-package, job responsibilities, utilities that will be provided by the organization. Even at this stage the selected candidate has the chance to withdraw her/himself from the job offer. S/he is always free to discuss whatever difficulty may arise regarding pay structure /facilities, etc. the door of HR is kept open for any sort of relevant discussion.
After a 15-day standard orientation program of the company, the MTs are put into their block assignments. During their 2-year of probationary period, they have to work in each and every business areas and enabling functions that includes
-Sales and marketing
Blocks are developed by line/business managers, keeping in view the CSFs and KPIs to achieve and add value to the department of business for the stipulated period of time that ranges from 3 to 6 months. The MTs are expected to complete the tasks assigned to them with 100% success to pass through the next block. After completion of each block assignment, line manager evaluates MT‟s performance based on CSFs and KPIs along with behaviour competencies. He makes report on it and submits one copy to the HR/MTST (manager training steering team) and another to the next line manager. The MTST comprises of the members in the EMC (Executive Management Committee). He also hands over the MT along with the report to the line manager of the next block with the next assignment. Only the successful MTs will go to the next block assignments. The case of failure of any individual would be reviewed and dealt by the MTST.
The committee will take the decision regarding what to do next with that MT (finding the reason behind the failure, whether the assignment was too impossible to complete, whether to keep that MT or drop him etc
ADMINISTRATION OF MT PROGRAM
The MT scheme is paid for and administered by the HR function. Salaries and movement logistics and expenses are cost to HR centrally. The MT‟s training team is responsible for the overall direction, management and success of the scheme. The MTST is comprised of EMC members. For the development of each MT, a senior executive of Shova Enterprise Ltd. is made available to provide general advice and career counselling based on a thorough knowledge and unbiased view of the organization. The Mentor of each MT acts as an experienced and trusted advisor, an overseer of development who guides and advises the MT in their professional development and understanding Shova Enterprise Ltd. culture. The mentor has to be available for the manager trainee by scheduling regular sessions to assist transition from other environment into Shova Enterprise Ltd. environment. They educate the MTs about the informal organizational channels; facilitate key contacts within business as a source of information and knowledge about Shova Enterprise Ltd. They are to facilitate the MT‟s block selection, promote the individual‟s strengths, counsel, advice and coach by presenting themselves as role models.
INDUCTION OF MT’S PROGRAM
Normally they go through the company‟s standard orientation / induction program to two week‟s duration covering visiting all important business function and locations. After completion of this standard orientation program of the company, the MTs are expected to submit a report giving feedback of their experience and highlighting the learning elements. Again, all MTs moving into a new area need the standard induction into the specifics of the business units, the people and the physical environment. Communicating into the rest of the team, about the MTs role and team members‟ relationship with the MTs is important to avoid resentments and smooth way for a successful transition into the new department / function.
MID AND /OR SENIOR LEVEL MANAGEMENT
When a vacancy occurs at the mid or senior level, there are some steps followed to recruit appropriate person for the vacant post.
The mid level managers are recruited through head hunting, with reference of the head hunting agencies. The acquaintances of the BCCP, Bangladesh, also act as the referee for some potential candidates. Recruitment and selection process at this level is much informal. The persons with the experience in other multinational companies are preferred. The reputation of the candidate in her/his field is also checked. S/he must be familiar with the ongoing corporate culture.
For the selection of the candidate, s/he will be assessed through informal supper where s/he will be assessed through informal chart (semi-structured interview), though both the parties will be aware of the probable job offer. The CV of the person to be recruited is assessed. Questions regarding the working condition in the current company s/he is working in may be asked. The
HR director, member(s) of the EMC (Executive Management Committee) and the concerning line manager of the company are usually present in the conversation. However, if the candidate is found suitable for the vacant post, s/he is offered the job. The expectations from both the candidate and the company are discussed and both the parties attempt to come to an agreement regarding the job offer. This could be a repetitive selection process for different likely candidates, unless the right person is found.
Preference is given first to employees working for the company, while recruiting non management staff. Promotion form within is usually preferred. External recruitment would therefore be made only for positions where it is deemed necessary due to the nature of the job, and the prevalent practices and in conformity with the company requirements. The contracts of the contractual workers are often renewed. The existing contractual labours are sometimes called to meet the vacancy within the organization if they have gained considerable experience and competence. The recruitment notice is advertised on notice boards at all company locations as per attached format to provide an opportunity to the vacant positions if their qualifications conform to the set recruitment standards. If no suitable candidates are available from amongst the employees and their children, the recruitment will be advertised in newspapers.
The graded staffs are selected based on the minimum educational requirement and through a standard written test that assesses their general knowledge, IQ and some basic educational understanding. After passing the written test, the applicants are selected through viva test. The selection interview is followed by the preliminary recruitment interview to list the potential candidates. The finally selected person goes through the pre-employment medical; normally they go through the company‟s standard orientation / induction program to two weeks duration covering visiting all important business function and locations. After completion of this standard orientation program of the company, the MTs are expected to submit a report giving feedback of their experience and highlighting the learning elements. Again, all MTs moving into a new area need the standard induction into the specifics of the business units, the people and the physical environment. Communicating into the rest of the team, about the MTs role and team members‟ relationship with the MTs is important to avoid resentments and smooth way for a successful transition into the new department / function. The finally selected person goes through the pre employment medical check-up and other essential formal procedures before s/he is given the offer letter.
JOB ANALYSIS AND EVALUATION POLICIES OF SHOVA ENTERPRISE LTD.
Currently ABC Model appraises the performance of each personnel. This is the recent innovation of HR. ABC stands for ACTS and behaviour competency. ACTS elaborated as
A for Accountability
C for Collaboration (Internal customer concept, Team work)
T for Transparency (To be clear about his job and make other clear)
S for Stretch (Intend to take higher responsibility)
This is a 90 – appraisal system. Line boss will issue competency statement for each individual, discussing with the individual. There is an upcoming concept about 360 appraisals. It is included with the HR Module of SAP. Shova Enterprise Ltd is checking the scope of implementation of the system here. However the present performance rating depends on the following issues:
- CSFs (Critical Success Factors): It is the heading of the job responsibilities.
- Such as maintenance work, one may have numbers of CSFs.
- KPI (Key Performance Indicators): Standards & activities to achieve CSF.
- There are numbers of KPI against each CSF.
- Performance Appraisal Systems of Shova Enterprise Ltd
CSF (including nos. of KPIs) is determined at the beginning of year. Based on this appraisalthere are LA (Learning agreement) and IDP (Individual Development Plan) for both the management and non- management staffs. The line supervisor will plan La for each individual. If some training is required, the supervisor will recommend that discussing with the individual.
After approval of the training (in house, national and foreign) the training schedule (wholly) for the next year is arranged by HR. After these training, the documentation of the training is prepared and all the documents will go the personal file of the individual. The orientation programs for new employees are also a sort of training activities of HR.
Actually there is no time based or other similar increment in Shova Enterprise Ltd. All the increments are based on the above mentioned performance appraisal system. And at the end of the year PMD (Performance Management Documents) are evaluated. The increment rate against the performance rating is decided at the meeting of EMC (Executive Member Committee). They basically consider three factors:
- Company performance
- Inflation of the country
PROMOTION POLICIES OF SHOVA ENTERPRISE LTD
Through the OMR process, potential successors are identified and developed to meet the requirements of the future vacancy. Through OMR, prospective candidate is groomed to fill the probable vacancy that may arise in the future.
DISCIPLINARY PROGRAMS OF SHOVA ENTERPRISE LTD
Shova Enterprise Ltd. is very conscious about the disciplinary programs and actions. After verbal and written warning a staff will be liable for dismissal without notice or payment in lieu thereof for any of the following reasons:
- Dishonesty with company‟s business or properties.
- Conduct unbecoming of a gentleman.
- Financial insolvency or being adjudged as insolvent by competent court of law.
- Wilful disobedience to any lawful order or instruction issued by any superior.
- Conviction for an offence involving moral turpitude.
LEGAL ACTIVITIES OF SHOVA ENTERPRISE LTD
Proper co-ordination is maintained with government authority and their visit to different locations are arranged to ensure proper standard and fulfilling of the requirements of the law.
Moreover, many sorts of authorization and license are required for the business. These papers are maintained by HR Department. Such as follows:
- Trade licence
- Import Licence
- Indenting Licence
- Renewal of Enlistments DGDP, Navy etc
- Bank certificate
All the legal activities of the company are maintained by HR Department including money sue against out trading customers and other criminal, civil, and police cases.
PUBLIC RELATIONS SYSTEMS OF SHOVA ENTERPRISE LTD
All the public relations required for the business operation of the company (with government; Non-government; public body) are maintained by HR Department.
TRADE MARKS SHOVA ENTERPRISE LTD
All the issues related to the trademarks, HR Department maintains patent rules and registrations.
INTERNAL COMMUNICATION OF SHOVA ENTERPRISE LTD
HR Department also performs the internal communication activities among the employees.
ADMINISTRATIVE ACTIVITIES OF SHOVA ENTERPRISE LTD
Administration Department which is belongs to the HR Department is responsible to provide all the necessary support to all the employees. All the logistic supports are also provided from here. All the work facilities like telephone, transportation, security, furniture, and premise, ect are provided and arranged by admin wing. Managers in case of complex situation counsel with the central administration for taking the best decision. After recruitment of an employee the admin division gives him support regarding:
- Understanding his or her job.
- Limits of authority.
- Travelling facilities and supports.
- Other facilities and benefits that he/she is eligible to enjoy.
- Limits of authority of the other related persons, etc.
Actually HR recruits a person in company, helps him to be familiar with the work & culture of the company and then lodge him to different departments. Hr does not admin the directly, line supervisor will do that, but follows up the whole system and give the employee necessary support. HR also performs the increment & other related procedures based on the appraisal system.
PAY POLICIES OF SHOVA ENTERPRISE LTD
- a) Pay scale: No information is given, as this is considered highly restricted information.
- b) Health, Safety, Benefits and Reward Package
Pre- employment medical check-up: The selected person before joining has to go through full medical check-up that guarantees his /her physical fitness to perform the job successfully. A medical practitioner who uses a physical capability analysis that assesses the candidate against the physical capabilities documented for each role conducts the medical check-up. A medical is also appropriate for internal candidates if they are applying for positions that require different physical capabilities.
Medical Facilities: Doctors are arranged to visit each location of numbers of times a week to provide necessary medical support to the employees. Moreover, the non management staffs enjoy medical treatment at Holy Family Hospital at company arrangement.
Health Insurance Policy: Management staffs enjoy health insurance for self, spouse and two children up to 21 years for hospitalisation only. Benefits and rewards packages are different for management and graded staffs.
- a) Benefits and rewards for Management Staffs: All management staffs get 6 bonuses in a year (6 basic), 5% PF (Provident Fund) whose basic salary is less than Tk. 9,000, an annual bonus (pro-rata basis), Leave Fare Assistance (the amount depends upon the job grade of the employee). Each year the salary increases on an average 10%- 12% of the total salary depending upon money inflammations and job market.
An interest free loan facility is also there for different grades like car loan, home loan, household loans etc. In each three years after all most all management staffs are upgraded. Management staffs also get provident fund, gratuity and pension. Some other insurance policy is also here.
- b) Benefits and Rewards for Graded Staffs: All graded staffs get 4 bonuses in a year (4 basic), 5% WPPF (Worker Profit Participation Fund) whose basic salary is less than Tk. 6,000, an annual bonus (pro – rata basis), Leave Fare assistance (2 basic). After two years the salary increases on an average 20% -24% of the total salary depending upon money market and job market and agreement between CBA and management. They also get increments, double increments etc. Graded staffs also get provident fund and gratuity. An interest free loan facility is also there for different graded utility loan, home loan, household loan etc. Some other insurance policy is also there.
CONCLUSIONS AND RECOMMENDATIONS
At the conclusion of the report I would like to say that the Shova Enterprise Limited has practiced the standard human resource management. Here I have some recommendations that identify avenues for improving the human resource management policies of Shova Enterprise Limited.
- The company should prepare the standard human resource planning because the success and failure of organisations is highly dependent on the proper HR planning.
- The OMR process practiced in the organisation is a very effective tool to fill probable vacancy. The in –house circulars within the group also act as a useful device to find the right person of the right job.
- The manager – training program of the company is a good way to groom future managers for the probable vacancy in the future. The organisation should regularly follow this procedure to build a productive and valuable workforce. The selection tools and procedures used in this program have also provided to be very effective. To cope with the ever-changing, competitive corporate world, the organisation should welcome new ideas as well as fresh – starters to trigger innovative ways to nature overall workforce competence. The assessment centre approach is designed to identify the essential expertise of the candidates that enable to locate and select the right person for a managerial. This method is formally followed only in the manager trainee selection system. But this should also be followed in selecting the entrylevel managers too.
- The HR Department should look into the matter of consuming more time in the process of calling the applicants after their responses very seriously. The organization could control the size of applicants‟ pool by using more clear and specific statements in the advertisment in terms of the minimum educational degree, preferred institutions and other necessary criteria based on which the initial screening of the applications were conducted.
- Shova Enterprise Limited could participate in the job fairs for their recruitment. A considerable volume of applications is dropped in the organizations as a result of the exposure created in the job fairs. The organization can promote its image as a potential recruiter through its successful participation in the job fairs.
- The company can also go for campus recruiting that could bring in a yield fresh graduates for the entry-level the organisation could arrange seminars in the top business schools country. Also the company should facilitate online CV-posting system hat is a very popular and effective practice used by the top business organizations.
- The company should follow both on-the-job and off-the –job method training when they are training their employees.
- The HR manager of the company should analyse the organizational jobs properly as job analysis serves as the cornerstone of all human resource functions in an organisation. Side by side the HR manager should evaluate the different positions of employees in the organization in order to establish the well conceived for pay-structure.
- Before appraising the performance of employees in the organisation properly, the HR manager should be established the standard. Here it is noticeable that the HRD manager should appraise the performance of all employees in the organization without showing any discrimination.
- The HRD manager should prepare the standard promotion policy for the employees of the organisation. Here it is very much important that the employees should get the promotion based on the performance not the nepotism, political influence and whatsoever.
- The HR manager should establish the standard pay structure for the employees of the organization in order to reduce the high turnover of employees.
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