Questionnaire Regarding Payment Satisfaction of Trust Bank - Assignment Point
Questionnaire Regarding Payment Satisfaction of Trust Bank
Subject: Human Resource Management | Topics:

Payment Satisfaction

While pay has been consistently viewed as a primary motivator in modern approaches to management, it was not until the 1960s that systematic pay satisfaction research began. The premise for this research was the expectation that compensation and work-related outcomes were mediated by attitudes toward pay (Williams, McDaniel, & Nguyen 2006). Pay satisfaction represents an attitude and has been defined by Miceli and Lane (1991) as the “amount of overall positive or negative affect (or feelings) that individuals have toward their pay” ( p. 246). Pay satisfaction has been hypothesized to be related to work-related outcomes such as absenteeism and turnover (Heneman & Schwab, 1985; Williams et al., 2006).

Pay satisfaction research has its roots in research on cognitive dissonance theory and theoretical work in social exchange and equity (cf., Homans, 1961). Homans (1961) defined equity in the context of an exchange relationship. He conceptualized individual evaluations of equity employing “quasi-economic terms” (Adams, 1965,p.272).Homans (1961) asserted that equity results when an individual obtains rewards that are proportional to his or her investments, less costs, when compared to the other party in the exchange relationship. Investments represent the relevant attributes brought by the individual to the exchange relationship. The two primary theories underlying pay satisfaction research have been equity theory and discrepancy theory (Lawler, 1971) that represent an extension of equity theory.

Frequency Distribution

Table Gender of the respondents

Frequency

Percent

Valid Percent

Cumulative Percent

male

17

56.7

56.7

56.7

Female

13

43.3

43.3

100.0

Total

30

100.0

100.0

Among all the employees female 43.3% and56.7% of the employees male about the fact that Gender of Respondent

Table  Department of the responds

Frequency

Percent

Valid Percent

Cumulative Percent

General banking

11

36.7

36.7

36.7

Foreign Exchange

12

40.0

40.0

76.7

credit

3

10.0

10.0

86.7

Cash

4

13.3

13.3

100.0

Total

30

100.0

100.0

Among all the employee there are 36.7% are in General Banking, 40% are Foreign Exchange, 10% are Credit and 13.3% are Cash

Table   Age of the respond

Frequency

Percent

Valid Percent

Cumulative Percent

26 to 30

13

43.3

43.3

43.3

31 to 35

9

30.0

30.0

73.3

36 to 40

5

16.7

16.7

90.0

Above 40

3

10.0

10.0

100.0

Total

30

100.0

100.0

Among all the employees (26-30 years) 43.3% and 30% employees (31-35years) about the fact that Age of Respondent. 16.7% of the employees (36-40years) and 10% employees ( above 40) with this fact

Table  No of years in TBL of the respond

Frequency

Percent

Valid Percent

Cumulative Percent

less than 1 year

8

26.7

26.7

26.7

1 to 5 years

12

40.0

40.0

66.7

6 to 10 years

9

30.0

30.0

96.7

11 to 15 years

1

3.3

3.3

100.0

Total

30

100.0

100.0

Among all the employees (Less than 1 years) 26.7% and 40% employees (1-5years) about the fact that years of service of respondent. 30% of the employees (6-10years) and 3.3%of the employee (11-15 years) with this fact

Table  Management of the trust bank periodically review the salary package of employee

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

2

6.7

6.7

6.7

Disagree

4

13.3

13.3

20.0

neurtal

8

26.7

26.7

46.7

Agree

9

30.0

30.0

76.7

Strongly Agree

7

23.3

23.3

100.0

Total

30

100.0

100.0

According to the table, 2 respondents said that, they are “Strongly Disagree” about this statement. Another 4 respondents have “Disagree” with this statement. And another 8 respondents have “Neutral” with this statement.9 respondents said that ”Agree’’ and 7 respondents are said ‘’ Strongly agree’’ with this statement.

Table  Salary package is flexible and accommodate excellence.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

1

3.3

3.3

3.3

Disagree

10

33.3

33.3

36.7

Neutral

9

30.0

30.0

66.7

Agree

8

26.7

26.7

93.3

Stongly Agree

2

6.7

6.7

100.0

Total

30

100.0

100.0

According to the table, 9 respondents were “Neutral” with this statement. Another 8 respondents have “Agreed” with this statement. And another 2 respondents have “Strongly Agreed” with this statement. This is respectively 30%, 26% and 7%. And 1 respondents said ‘’ Strongly Disagree’’ 10 respondents said ‘’Disagree’’ with this statement. This is respectively 4% and 34%.

Table  Salary package reflect current job market requirements.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

3

10.0

10.0

10.0

Disagree

6

20.0

20.0

30.0

Neutral

5

16.7

16.7

46.7

agree

9

30.0

30.0

76.7

Strongly agree

7

23.3

23.3

100.0

Total

30

100.0

100.0

According to the table, 5 respondents were “Neutral” with this statement. Another 9 respondents have “Agreed” with this statement. And another 7 respondents have “Strongly Agreed” with this statement. This is respectively 17%, 30% and 23%. And 3 respondents said ‘’Strongly Disagree’’ 3 respondents said ‘’Disagree’’ So it can be easily said that, some of the respondents aware whether the salary package reflects current job market requirements.

Table  I am satisfied with my salary.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

3

10.0

10.0

10.0

Disagree

7

23.3

23.3

33.3

Neutral

8

26.7

26.7

60.0

Agree

8

26.7

26.7

86.7

Strongly Agree

4

13.3

13.3

100.0

Total

30

100.0

100.0

According to the table, 8 respondents were “Neutral” with this statement. Another 8 respondents have “Agreed” with this statement. And another 4 respondents have “Strongly Agreed” with this statement. This is respectively 27%, 27% and 14%. And 3 respondents said ‘’Strongly Disagree’’ 7 respondents said ‘’Disagree’’ So it can be easily said that, some of the respondents aware whether So it can be easily said that, most of the respondents are satisfied with their salary.

Table : Salary package are commensurate with quality and capabilities of employee.

Frequency

Percent

Valid Percent

Cumulative Percent

Disagree

9

30.0

30.0

                 30.0

Neutral

7

23.3

23.3

53.3

Agree

10

33.3

33.3

86.7

Strongly Agree

4

13.3

13.3

100.0

Total

30

100.0

100.0

According to the table, 7 respondents were “Neutral” with this statement. Another 10 respondents have “Agreed” with this statement. And another 4 respondents have “Strongly Agreed” with this statement. This is respectively 24%, 34% and 14%. And 9 respondents said ‘’Strongly Disagree’’   So it can be easily said that, some of the respondents aware whether So it can be easily said that, most of the employees think that their salary packages are commensurate with quality and capabilities.

Table  I am paid fairly.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

2

6.7

6.7

6.7

Disagree

4

13.3

13.3

20.0

Neutral

11

36.7

36.7

56.7

Agree

6

20.0

20.0

76.7

Strongly Agree

7

23.3

23.3

100.0

Total

30

100.0

100.0

According to the table, 11 respondents were “Neutral” with this statement. Another 6 respondents have “Agreed” with this statement and 7 respondents said ‘’ Strongly Agree’’ This is respectively 37% and 20% and 24%. And 2 respondents said’ Strongly Disagree’’ 4 respondents said ‘’Disagree’’ So it can be easily said that, from the employees of The Trust Bank Limited are paid fairly.

Table  The Trust Bank Limited offers a comprehensive benefits package.

Frequency

Percent

Valid Percent

Cumulative Percent

Disagree

8

26.7

26.7

26.7

Neutral

9

30.0

30.0

56.7

Agree

4

13.3

13.3

70.0

Strongly Agree

9

30.0

30.0

100.0

Total

30

100.0

100.0

According to the table, 9 respondents were “Neutral” with this statement. Another 4 respondents have “agreed” with this statement. And another 9 respondents have “Strongly Agree” with this statement. This is respectively 30%, 13% and 30% And 8 respondents said ‘’ Disagree’’. So it can be easily said that, most of the respondents think The Trust Bank Ltd offer a comprehensive benefits package.

 Table  The Trust Bank Limited offers better benefits than other private banks

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

5

16.7

16.7

16.7

Disagree

9

30.0

30.0

46.7

Neutral

8

26.7

26.7

73.3

Agree

3

10.0

10.0

83.3

Strongly Agree

5

16.7

16.7

100.0

Total

30

100.0

100.0

According to the table, 8 respondents were “Neutral” with this statement. Another 3 respondents have “agreed” with this statement. And another 5 respondents have

“Strongly Agree” with this statement. This is respectively 27%, 10% and 17% And 9 respondents said ‘’ Disagree’’ .and  5 respondents said ‘’ Strongly Disagree’’ So it can be easily said that, most of the respondents think The Trust Bank Ltd does not offer better benefits than other private banks.

Table  The Benefits statement I receive is clear and easy to understand.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

5

16.7

16.7

16.7

Disagree

7

23.3

23.3

40.0

Neutral

8

26.7

26.7

66.7

Agree

5

16.7

16.7

83.3

Strongly Agree

5

16.7

16.7

10 0.0

Total

30

100.0

100.0

According to the table, 8 respondents were “Neutral” with this statement. Another 5 respondents have “agreed” with this statement. And another 5 respondents have “Strongly Agree” with this statement. This is respectively 27%, 17% and 17% And 7 respondents said ‘’ Disagree’’ .and  5 respondents said ‘’ Strongly Disagree’’   So it can be easily said that, most of the respondents think the benefits statement they receive is more or less clear and easy to understand.

Table  The information related to benefits provided by the bank is accurate and helpful.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

3

10.0

10.0

10.0

Disagree

9

30.0

30.0

40.0

Neutral

8

26.7

26.7

66.7

Agree

5

16.7

16.7

83.3

Strongly Agree

5

16.7

16.7

100.0

Total

30

100.0

100.0

According to the table, 8 respondents were “Neutral” with this statement. Another 5 respondents have “agreed” with this statement. And another 5 respondents have “Strongly Agree” with this statement. This is respectively 27%, 17% and 17% And 9 respondents said ‘’ Disagree’’ .and  3 respondents said ‘’ Strongly Disagree’’ So it can be easily said that, most of the employee think the information related to benefits provided by the bank is accurate and helpful.

TableThe Benefits offered provide security for me and for my family.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

4

13.3

13.3

13.3

Disagree

4

13.3

13.3

26.7

Neutral

10

33.3

33.3

60.0

Agree

7

23.3

23.3

83.3

Strongly Agree

5

16.7

16.7

100.0

Total

30

100.0

100.0

According to the table, 10 respondents were “Neutral” with this statement. Another 7 respondents have “agreed” with this statement. And another 5 respondents have “Strongly Agree” with this statement. This is respectively 34%, 23% and 17% And 4 respondents said ‘’ Disagree’’ .and  4 respondents said ‘’ Strongly Disagree’’  So it can be said that, few of the respondents think that their Benefits offered provide security for him and for his family is not true. Moreover, most of the employees are think whether their Benefits offered provide security for him and for his family.

Table  I recognize my Benefits are part of an employee total compensation program.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

4

13.3

13.3

13.3

Disagree

8

26.7

26.7

40.0

Neutral

9

30.0

30.0

70.0

Agree

6

20.0

20.0

90.0

Strongly Agree

3

10.0

10.0

100.0

Total

30

100.0

100.0

 According to the table, 9 respondents were “Neutral” with this statement. Another 6 respondents have “agreed” with this statement. And another 3 respondents have “Strongly Agree” with this statement. This is respectively 30%, 20% and 10% And 8 respondents said ‘’ Disagree’’ .and 4 respondents said ‘’ Strongly Disagree’’   So it can be easily said that, most of the respondents think they recognize their Benefits are part of an employee total compensation program.

Table  The Trust Bank Limited offers an excellent retirement plan.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

4

13.3

13.3

13.3

Disagree

9

30.0

30.0

43.3

Neutral

6

20.0

20.0

63.3

Agree

5

16.7

16.7

80.0

Strongly Agree

6

20.0

20.0

100.0

Total

30

100.0

100.0

According to the table 6 respondents were “Neutral” with this statement. Another 5 respondents have “agreed” with this statement. And another 6 respondents have “Strongly Agree” with this statement. This is respectively 20%, 17% and 20% And 9 respondents said ‘’ Disagree’’ .and 4 respondents said ‘’ Strongly Disagree’’  .So it can be easily said that, some of the respondents think The Trust Bank Limited are not offers an excellent retirement plan.

Table  I am satisfied with the overall benefits and compensation package of the The Trust Bank Limited.

Frequency

Percent

Valid Percent

Cumulative Percent

Strongly Disagree

5

16.7

16.7

16.7

Disagree

6

20.0

20.0

36.7

Neutral

7

23.3

23.3

60.0

Agree

8

26.7

26.7

86.7

Strongly Agree

4

13.3

13.3

100.0

Total

30

100.0

100.0

According to the table 7 respondents were “Neutral” with this statement. Another 8 respondents have “agreed” with this statement. And another 4 respondents have “Strongly Agree” with this statement. This is respectively 23%, 27% and 13% And 6 respondents said ‘’ Disagree’’ .and 5 respondents said ‘’ Strongly Disagree’’

Payment Satisfaction

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