Report on Human Resource Management Practices in Bangladesh
Subject: Human Resource Management | Topics:

Human Resource Management Practices in Bangladesh.

(We should your valuable cooperation in filling up this questionnaire. Information collected from your esteemed organization will be used only for classroom discussion.)

ORGANIZTION OF HUMAN RESOURCE DEPARTMENT:

1. What is your name and designation ?

                        Name: Abdus Salam Mollah

                        Designation: None

       Please mention the name of your organization in full

                 Export Import Bank Ltd.

When was established in Bangladesh ?

What is the ownership pattern of the organization ?

    (Please tick the box)

                             Others

            e) What are the products/ services this organization produces/provide?

                 Loan & Investment.

            f) In your opinion, what is the size of this organization ?

                 Large

g) Please mention the name of the department that looks after the HR   function.

     Human Resources and Developments

h) What are those functions ?

     Informed by particular department to provide HR function such as—recruitment, selection, induction, training and development, performance appraisal, compensation, training and development, employee maintenance.

i) Besides HR functions, what other functions are perfomed by the department ?

      To help other departments as required by company needs and according to the order of Managing Director.

2.               a) Whom does the HR manager report to ?

                       Managing Director.

b) As the manager/head of the HR department, what type of authority do you have in taking decisions relating to personal matters ?

Line Authority

3.               a) What is the total number of employees in this organization ?

Types of employees

Number of employees

A. Managers and executives (Top-mid)

 

B. Non-ACs (Entry level)

 

C. Administrative Client support Groups (ACS)

 

b) What is the size of the HR department ?

Types of employees­­Number of employees
Managers and executive 
Non-ACS 
Administrative Client Support Group (ACS) 

         c) HR Department personal by educational qualification:

Level of academic qualificationsManagersNon-ACSACS
Doctorate/post-Doc.   
Graduate   
H.S.C   
S.S.C   
Others   

                  d) HR Department personnel by work experiences :

Work experience

Managers

Non-ACS

ACS

Up to 4 years

 

 

 

4-8 years

 

 

 

8-12 years

 

 

 

12-16 years

 

 

 

16-20 years

 

 

 

20 years and above

 

 

 

                 e) Training received by Hr Department personal :

Category of people received trainingNumber of people receiving training
Managers 
Non-ACS 
ACS 

              4.         a) Please identify in which of the following areas your organization has human resource ?

                    Recruitment    

                                               

                    Selection

 

                    Induction

 

                    Training and                  

 

                    Development

 

 Compensation and                   Reward

 

                  Health and Safety

 

                  Benefits and Service

 

                 Hours of work

 

                 Promotion

 

                 Transfer

 

                   Discharge

 

Equal employment            opportunity

 

                   Performance appraisal

 

                   Working condition

 

                    Industrial relations

 

Sharing information with          employees

 

                    Leave and Vacation

 

                   Other areas (please specify)

 

 

 

 

 

           b) Does this organization maintain written human resource polices ?

                        Yes                                         No

B. EMPLOYMENT OF PERSONNEL:

                a) Does HR department

                  (i) Perform job analysis ?

                        Yes                                         No

                  (ii) Prepaid job description ?

                        Yes                                         No

                  (iii) Prepared job specification ?

                        Yes                                         No

                  b) If yes, for which type of employees these are prepared ?

 

* All types of personal

 *Manager & Executive*Non- ACS*ACS
J/A

 

   
J/D

 

   
J/S

 

   

 c) Does the organization have any corporate strategic plan ?

                        Yes                                         No

              d) Does the organization prepare Manpower/human resource plan ?

                        Yes                                         No

              e) If yes, who does it ?

                        Hr Department with the help of other departments.

f) Is this solely the responsibility f HR department ?

                        Yes                                         No

g) If yes, what is the time frame (in year) of HR planning in this        organization ?

              h) What methods are used to  forecast human resource demand ?

                   Ratio Analysis                                      Computerized Forecasting

                   Trend Analysis                                     Management Judgements

                    Statistical Analysis                             Markob Chain       

                    Others

i) Please mention the human resource planning process of this             organization.

      Head of HRD is requested to forecast future needs of people

j)  Does the organization have any succession plan for the top management ?

                        Yes                                         No

2.           a) What are the principles of recruitment of the organization ?

                    Creative, trustworthy, international, courageous, responsive.

b) Please mention which recruitment sources are used by your organization.

Recruitment sourcesManagesNon-ACSACS
Advertisement in the media  

 

Advertisement in the web  

 

Advertisement in the notice board  

 

Employment agencies  

 

Head hunters  

 

Professional associations  

 

Educational institutions recommendations  

 

Unsolicited applicants  

 

Employee referrals  

 

Walk-ins  

 

CV’s in Computer Database  

 

Any other (please specify)  

 

e) Which of the recruiting sources you prefer most ? Why?

      Internal job watch- Because they have internal know-how

d) How is recruiting concluded ?

      Induction

e) What are the problems faced by your organization in recruiting ?

      Generally no problems

f)  Does this organization use application blanks for recruiting  employees ?

                        Yes                                         No

g) Does this organization use alternatives to recruiting ?

            Temporary help                              Overtime

            Internship                                        Subcontracting

             Job rotation                                   Others

3.           a) What are the principles of selection in the organization

                    Experience, skills, qualifications

b) Would you please mention which of the following steps are used for selecting employees in this organization ?

Selecting StepsManagersNon-ACSACS
Initial screening  

 

Employment tests  

 

Interview  

 

Background investigation & reference cheek  

 

Physical/medical examination  

 

Hiring decision  

 

Completion of application form  

 

Any other (please specify) 

c) Please mention which of the following test are uses by your   organization ?

Tests

Managers

Non-ACS

ACS

Test of cognitive ability.

 

 

 

Test of physical abilities. 

Ö

Ö

Ö

Simulations tests

 

 

 

Measuring personality & Interests

Ö

Ö

Work sample test

Ö

Ö

 

Assessment center

 

 

 

Graphology

 

 

 

Any other (Please specify)

 

 

 

d) Please mention, which of the following type interviews(s), does the organization use?

Tests

Managers

Non-ACS

ACS

Structured/ Directive interview

 

Ö

Ö

Unstructured/ Non directive interview.

Ö

Depth interview

 

Ö

Ö

Stress interview

Ö

Job related interview

Ö

Ö

 

Serialized interview

Ö

 

 

Panel interview

 

 

 

Any other (please specify)

 

 

 

 e) Who makes the final decision in the selection process & how?

               Head of the department. By testing the requirements the company is requiring

              f) What are the problems faced by this organization regarding selection in Bangladesh ?

                Request to select someone.

g) Does the organization appoint any consultant for selecting employees ?

 ManagersNon-ACSACS
Yes   
NoÖÖÖ

h) Does your organization have any formal/informal orientation program for new employees ?

 ManagersNon- ACSACS
YesÖÖÖ
No   

 i) What steps are taken to internalize the new employees in your organization ?

              Orientation, On-hand training about the job.

C. DEVELOPING EMPLOYYES

1.           a) Please, state the policy regarding training & development.

              Strengthening current skills and developing future prospects.

              b)  i. What beliefs

                  ii. Values

                 iii. Assumption the organization holds regarding people ?

                        People produce better if placement is right.

c) Does the organization determine training needs for its employees ?

 ManagersNon-ACSACS
YesÖÖÖ
No   

 d) If yes, please mention the measure(s) used for determining training needs.

   Research insight

 e) Does the organization evaluate the effectiveness  of training program ?Yes                                                     No

f) If yes, please mention the method(s) used in evaluating training effectiveness.

Performance appraisal after training

 g) What uses do you make for the training & development ?

Planning, Scheduling and implementing training and development

h)  Is there any training institution in this organization ?

i) If yes, does the organization receive assistance in training to the employees ?

Yes                                                                             No

2.         a) Please mention which of the following techniques are used by your organization?

Training techniquesManagersNon-ACSACS
On-the-job trainingÖÖÖ
Classroom lectureÖÖÖ
ConferenceÖÖ 
Audiovisual technique   
Simulation exercise   
Computer bases trainingÖÖ 
Vestibule training   
Programmed instructionÖÖÖ
Job rotationÖÖ 
Role PlayingÖÖ 
Any other (please specify)   

b) Do you send your employees outside for training ?             

              Yes                                                               No

            c) If yes, where do you send them ?

                 Not applied

            d) What are the methods of training being adopted by outside training organization ?

            Not applied

3.         What role does the human resources department play in case of employee training ?

            i) Training within : Planning, Scheduling and implementing

          ii) Training Outside : Not applied 

D. Performance Appraisal

1.         Performance Appraisal

            a) Is there any formal performance appraisal program in your organization ?           

            Yes                                                                             No 

            b) If yes, how frequently employee’s performance is evaluated ?

                        Monthly            Quarterly           Half yearly             Yearly

            c) Who evaluates  employee’s performance ?

                      Appraisal by immediate boss                     Self-rating

                        Peer Appraisal                                            Appraisal by subordinate

                   Rating  committee                                      360 degree feedback

              b) Please mention which of the following performance evaluation methods are used in your organization ?   

          e) What purpose do the results of appraisal serve ?

                  Betterment both for the employees and the organization.

5.         f) Please mention which of the following bases of promotion are used in your organization ?

                        Seniority                                           Efficiency                       

                        Loyalty                                              Seniority and efficiency

                        Seniority & Performance             All of above 

E. COMPENSATION OF EMPLOYEES

1.           a) What is the working hours of employees ?

 

Days/ Week

Hours/Day

Managers & Executive

 

 

Non- ACS

 

 

ACS

 

 

b) What are the methods and techniques to motivate employees ?

                        Pay

                        Job enrichment                       

                        Job rotation

                        Work at home               

                        Financial incentives

Flexible working hours

                         Work Sharing

                          Promotion

                           Giving responsibility

                           Autonomy and freedom

                           Others

              c) What are the compensation principles of the organization ?

Right payment for right works, monthly payment, increment, rewards

d) Does the organization perform performance evaluation to determine wages/salary rates ?

Yes                                                                           No

e) If yes, which of the following methods are used for the purpose of performance appraisal ?

              The Ranking Method

              The Job Classification Method   

               The Point system

               The factor comparison

2. Please mention what are the determinations of pay rates ?

                            Pay structure of the government of Bangladesh

                           Pay structure of other organizations in the industry

                           Organization’s capacity to pay

                           Employees’ performance

                           Skill- based pay

                           Cost of living of the parent company

                           Sweet-will of the employer

                           Any other (please specify)

                b) Does the organization have any pay scales for its employees ?

                Yes                                                             No

                c) If yes,

                i.            Are these scales strictly followed ?                          Yes

                ii.          Whether there are contractual pay fixations also ?

                d) How is the pay fixed in this organization ?

                Confidential

                e) How is overtime determined ?

Extra 4(four) working hours is equivalent to 1 (one) additional working day .

f) What is the rate of overtime ?

Overtime 4 hours = Full working day and rate is of one day.

g) Who are entitled to overtime ?

ACS and others.

h) Did the organization perform any salary/wage survey ?

              Yes                                               No

i) How are the employees in this organization motivated ?

Types of employees

Methods used

Managers

Financial and work environment

Non-ACS

Financial and work environment

ACS

Financial factors

3. a) What financial incentives are available to the organization members ?

Incentives

ManagersNon-ACS

ACS

Profit sharing

  

 

Co-partnership

  

 

Stock ownership

 

Production incentive bonus

Ö

Ö

 

Award for outstanding performance

Ö

Ö

 

Special increments

Ö

Ö

 

Sales Bonus

Ö

Ö

 

Commission for sales person

Ö

Ö

 

Merit pay increments

 

Compensation for outstanding performance

Ö

Ö

 

Compensation for outstanding performance

 

Cost reduction

Ö

Ö

 

Productivity bargaining

 

Any Other (please specify)

 

Extra

 

b) What non-financial incentives are available to the organization members?

                  Impressive job title

                 Own business card

                 Decorated office and location

                 Safe and clean workstation

                 Secretarial assistance

Reserved parking space

          Sufficient control over the job

          Opportunity for achievement

           Career counseling

            Option for casual dress up

            Any other (please specify)

c) What benefits & services are available to the  organization members ?

Benefits & Services

Manager

Non-ACS

ACS

House rent allowance/Rent free accommodation

Ö

Ö

 

Car/Conveyance allowance

Ö

Ö

 

Medical allowances

Ö

Ö

 

Telephone

Ö

Ö

Ö

Entertainment allowance

Ö

Ö

 

Bonus

Ö

Ö

 

Leave with pay

Ö

Ö

 

Recreation allowances

 

 

 

Children’s education facility

 

 

 

Home furnishing allowance

 

 

 

Electricity and Gas expenses

 

 

 

Company products at subsidized price

 

 

 

Loan for purchase of car/house

Ö

 

 

Sick leave

Ö

 

 

Maternity leave

Ö

Ö

Ö

Paternity leave

 

 

 

Marriage leave

Ö

Ö

Ö

Compensation for short term-disability

Ö

Ö

Ö

Compensation for ling term-disability

 

 

 

  d) What wages, incentives and benefits are given to the temporary workers ?

                  Yes                                   No                               Not applied

e) What is the procedure of employee dismissal ?

                  Yes                                   No                              Directly

 f) What is the procedure of Grievance handling ?

By “At once meeting”

4.           a) Does the organization have health and safety plan.

                                Yes                                 No

              b) Have you determined the health and safety requirements?

                                Yes                                 No    

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