Internship Report On Devnet Limited
Subject: Business | Topics:

Executive summary- This study tries to study the prospects and problems of Document Automation Business. The process or ways of doing business are changing rapidly. In last few years most of the business organizations are trying to manage their document electronically. It is very difficult to maintain thousands of paper based document in different warehouse and to search document from that warehouse in a very short time. So Document Automation Business can be a very good business. But lack of efficient employee, lack of transparency in the government sector and matter of update of the products in this sector create some problems. One of the key challenges of this market is to overcome the problems and to utilize the prospects. In this study prospect is measured on profitability, feasibility and sustainability. And problem is measured on inefficiency of employee, update and existing laws and regulation. The data were collected through a questionnaire survey in which a customer responded to a series of questions based on six key dimensions – profitability, feasibility, sustainability, inefficient employee, update and existing laws and regulation. Six Hypotheses were taken to find the effect of profitability, feasibility, sustainability on prospect. And to find the effect of inefficient employee, update and existing laws and regulation. First two hypotheses are accepted states that there is good a prospect of Document Automation Business and rest of the hypotheses are rejected states that problems are not significant enough. And research further concludes that the business will not face any problems regarding Upgrading, Lack of Skilled employees and Govt. regulation as all the hypothesis regarding Problems are proved insignificant after conducting the Regression analysis. So, the business has a good environment in Bangladesh and it will enrich the nations IT sector.

Chapter 01: Introduction

1.1Background of the Study

This subject of this report is “Prospect and problem of Document Automation Business “. This research is conducted to find out the prospects and problems of document automation business.

Now a day activities of business organizations are increasing. Most of the large and small business organizations are facing problem to manage large amount of documents .Specially, this problem is serious to banks, educational institutions, Telecommunication Company and ministry. Banks have to manage large amount of documents every day for opening account, disbursing loan, opening L/C, and transferring money. Educational institutions have to archive documents and have to produce admission form for of large number of students. Land ministry has to do survey and to archive the result of the survey. Telecommunication companies have to digitize and archive subscriber agreement form. So there can be good prospects for document automation business as this is a demand of time.

On the other side to do document automation business, companies need to have skilled employee and innovative programmer to produce new product. As technology is increasing day by day there can be a problem to frequently upgrade the products in this sector. In Bangladesh there is a major problem to deal with government as there is huge corruption and lack of transparency. Lack of knowledge of the employee in this sector can be a problem.

1.2Time line:

Prepare proposal by                                                                             10th         February

Complete literature review by                                                                         20th      February

Development of Conceptual framework                                             28th      February

Complete fieldwork and data collection                                              20th      March

Complete analysis by                                                                           30th      April

Complete final report by                                                                      7h         May

1.3 Objective of Research

Broad objective

To identify the prospects and problems of document automation business.

Specific Objective

  • To find out the impact of feasibility on the prospect of document automation business.
  • To find out the impact of profitability on the prospect of document automation business.
  • To find out the impact of sustainability on the prospect of document automation business.
  • To find out impact of inefficiency of employees on the document automation business.
  • To find out the impact of up gradation on document automation business.
  • To find out the impact of corruption in government sector on document automation business.


1.4Case Study: DEVNET Limited

Devnet Limited is the IT Firm from where I have completed my Internship. I have submitted my curriculum vitae to Devnet and there I have selected to join as an interne.  From on the first day I was offered to look for its clients. This firm had gone through a very adventurous journey since its beginning and its financial crisis have been awful. In this case the whole story of Devnet Limited will be described highlighting its financial struggle.

The Beginning

Devnet started its journey in 1997 with just a single PC at home, located in sector 9, Uttara. Two brothers Shabbir Mahbub, university drop out and Wayes Mahbub, the elder brother is a computer science graduate from NorthSouthUniversity, are the founders of this company. They started their office at the ground floor of their own six storied building. Mr. Shabbir is the technical expert and the Chief Technical Officer. Mr. Wayes looks after the management and financial issues. Initially the vision of the company was to develop as one of the big state-of-the-art export oriented Software Development firm of the country, to meet the challenges of the twenty-first century.

Until the year 2000 it did not register as a company. In July 2000 it registered as a limited company with a paid up capital of 45lac taka. Initially there were 5 directors who supplied the whole amount. Apart from the two brothers the other directors were three close friends of theirs. The total amount was personal financing, no loan was there.  At that time there was in total seven members in the firm. Six were programmers, ten employees for marketing, management and administration and four office assistants. The office space was about 2500 sq. ft. and the space rent was 17,000tk.

Experimentation Period and setting the Focus

In the first two and a half years Devnet just developed two software, School and Hotel management. In 2001 and 2002 they got few clients for their software. In the mean time Devnet collected some orders for hardware supply from which a minimal profit was earned. In the year 2000 it earned some revenue through consultancy in some IT projects of Government in department of Cooperation and Bangladesh Bureau of Statistics. Also during these five years the company just explored the market to find out which new software they should develop to be the pioneer of a product. Throughout these five years Devnet did not earn much profit and all the expenditure was managed from the capital and the company ran on losses.

After about six years of market study and research Devnet discovered that there is a huge crisis of document management in many business organizations. So there is a great opportunity for working in this sector and there is a big market for it. So in early 2003 it focused on developing document management software and digitizing the paper documents. It meant that for all the paper documents there will be a backup in the computer by taking its image. Then the physical handling of the documents will be reduced by a significant degree. Therefore it started concentrating on this sector.

Big Client Getting the First

Finally in 2003 Devnet got the break it needed. It was waiting for a big deal with a big client. In 2003 when ICCDRB released a tender for the digitization of their documents, Devnet was able to get the deal.

Digitization of the documents included two issues. First, to have an exact image of the paper document, this is done by scanning. The second issue is to organize the required information of documents in a way so as to serve the organizational objective. To deal the first issue normal scanner available in the market is improper as only two to three documents can be scanned per minute with this. A scanner was needed which can scan 20 to 50 pages per minute.

This product was available in the foreign market but not in Bangladesh. Devnet already knew the process of procuring this product. So Devnet was able to win the deal based on this fast scanner as it was able to provide such an offer which no one else could. After the deal was confirmed this Hi-Speed scanner of the world renowned brand Kodak was imported from Singapore. This had the capacity to scan 60 pages per minute and cost around 214000 taka.

By this time to impress its first major client ICCDRB, Devnet also moved to a nice office in Gulshan-2 ft. in the year 2003. Then in 2004 Devnet won another big contract of Bangladesh Army. In this way according to its executive director Syed Abu Md. Jafor, Devnet started to taste the success of its years of hard work.

Taking a Big Risk

By the end of 2004, Devnet was just starting to run smoothly. To accelerate its success it tried to go for a foreign deal. After some more research it was able contact an Indian contract. This was a huge risk for Devnet as to secure this contract it . Suddenly it got to know that the L/C was fraud. It was a great shock for the company. The directors never imagined about this type of any event. Then for a period of two months the top management was in serious decision. The pendulum was swinging continuously between the two major decisions whether to continue and start with a fresh initiative or totally shut down the business.

After going through a serious brainstorming the final decision was to start again. The first reason was that if the business was shut down now then all the hard work for the last nine years and their expertise in document management will go down the drain. The second reason was that still the huge local market for the scope to work with document management was untapped. Devnet had the right attitude of a typical entrepreneur. It still believed strongly that it can again stand up and run smoothly. So now the decision is taken to concentrate on the local market and focus all the marketing effort on this.

8.5 Revival of the Business

In 2006 it was successful to get hold of another big corporate Banglalink. At this time a huge security threat arose all over the country because of some terrorists in the Islamic attire. To tackle this, government took an initiative to attain all information of all mobile phone users. The government forced all the telecom companies to submit this information. Banglalink naturally started to take preparation for this and outsourced their work to Devnet. At the end of 2006 it won another big deal of one of the big NGO BRACK through tender.

With these two big deals Devnet again started to dream and these acted as just the right tonic for survival. But to continue with the deal it needed a huge working capital and it was the beginning of another struggle.

Current Position

Currently Devnet is the market leader in its product line. Devnet is the local partner of world-renowned company Kodak and Fujitshu and EMC, a foreign company leading the in EDMS (Electronic Document Management System). Devnet is going to export its product within June 2009. Devnet is going to participate in some international fair in Europe and Singapore.

Chapter 02: Approach to the problem

2.1Literature Review

Document Automation or Enterprise Content Management itself is just one of the many terms used in the context of Content Management. Document Automation is a vision, a strategy, or even a new industry, but it is not a closed system solution or a distinct product. Therefore, along with DRT(Document Related Technologies) order DLM (Document Lifecycle Management), Document Automation can be considered as just one possible catch-all term for a wide range of technologies and vendors.

Enterprise Content Management itself is just one of the many terms used in the context of Content Management. Enterprise Content Management, at least in theory, includes Web Content Management .The general term Content Management itself has a great many facets, and also includes Web Content Management, Content Syndication, Digital or Media Asset Management, and naturally Enterprise Content Management as well. This “vicious circle “of terminology merely points up the lack of clarity in manufacturers’ marketing language .The important thing is whether the term Document Automation or Enterprise Content Management means more functionality and benefit for the user. This applies to subsets of Document Automation as well as to its over all claim of managing enterprise content. With all the comprehensive claims and all the countless components of Document Automation, at the end of the day Document Automation is a vision, a strategy, or even a new industry, but it is not a closed system solution or a distinct product. Therefore, along with DRT (Document Related Technologies) or DLM (Document Lifecycle Management), Document Automation can be considered as just one possible catch-all term for a wide range of technologies and vendors.

At first glance, Document Automation is just a transformation of existing technologies or even just marketing claims along the lines of “The archive server becomes a document server becomes a content server becomes a portal server becomes an XYZ server becomes …” Since 2003, the AIIM has defined ECM as follows:

“The technologies used to capture, manage, store, deliver, and preserve information to

Support business processes.”

There was another change in 2005 which unfortunately cut out the process component in the definition: “Document Automation  is the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across an enterprise.“ All the same BPM was accentuated by AIIM as essential component in white papers and posters.

This does not seem to be the last change of definition. The AIIM Show & Conference 2005 in

Philadelphia was themed „Capture -:- Manage -:-Share -:- Store -:- Comply“.

Traditional Archive, Document Management, and Workflow functionalities from the Document

Related Technologies field have been converted into or used to generate new product suites that combine web-based components with the conventional products. In this context, Document Automation generally becomes Enterprise Content Management. This nomenclature is intended to demonstrate that it is not just about a company’s web-oriented face to the outside world, but about all of the structured and unstructured information in the company.(Dr. Ulrich Kampffmeyer© PROJECT CONSULT 2006)

The “official” definition of enterprise content management was created by AIIM (Association for Information and Image Management) International, the worldwide association for enterprise content management in the year 2000. The term Document Automation has been reinterpreted and redefined much times.In autumn 2005 AIIM defined Document Automation as follows:

Document Automation is the technologies used to Capture, Manage, Store, Preserve, and Deliver content and documents related to organizational processes.

In winter 2006 AIIM added the following paragraph to the definition:

Document Automation tools and strategies allow the management of an organization’s unstructured information, wherever that information exists.

This new term is intended to completely encompass the legacy problem domains that have traditionally been addressed by records management and document management. It also includes all of the additional problems involved in converting to and from digital content, to and from the traditional media of those problem domains (such as physical and computerized filing and retrieval systems, often involving paper and microforms).

Finally  Document Automation is a new problem domain in its own right, as it has employed the technologies and strategies of (digital) content management to address business process issues, such as records and auditing, knowledge sharing, personalization and standardization of content, and so on. Wikipedia

Document Automation is a critical technology that helps organizations manage important documents and other unstructured information, such as photographs, XML components, video clips and e-mail messages. Document Automation vendors address a range of user needs and offer a range of functionality, with some focusing on process-centric applications and others on basic content services (BCS). Document Automation represents a vision and a framework for implementing a broad range of content management technologies and for extracting higher value from disparate content formats throughout an enterprise. Business planners and IT architects must understand the changing market dynamics and vendor landscape for ECM.  Document Automation vendors must offer a wide range of capabilities that interoperate, but which may also be sold and used as separate products if needed. Document Automation or ECM is an umbrella term representing a vision and a framework for integrating a broad range of content management technologies. According to Gartner’s statistics, worldwide Document Automation software license and maintenance revenue represented a $2.9 billion market in 2007. Gartner predicts that total software revenue in the Document Automation  market will grow at a compound annual rate of 12.2% through 2012 (see “Dataquest Insight: Enterprise Content Management Software Market Share Analysis, Worldwide, 2007”). This represents a healthy market, but it is also one that is undergoing transformation.

Content management is becoming part of enterprises’ infrastructure and consequently is being delivered by large vendors of enterprise infrastructure such as IBM, Microsoft and Oracle. These vendors play a key role in most organizations, providing a stable infrastructure on which to build content-centric applications. IBM, Oracle and EMC are competing at the high end of the market, while Microsoft is commoditizing the market at the low end. Recently, HP entered the ECM market by acquiring Tower Software, a niche vendor long known for its integrated document and records management. This shift means there are only four or five vendors that offer all the core functional components, have revenue of at least $100 million, and the ability to support ECM in global and enterprise wide deployments. More than 54% of the market, as measured by total software revenue, is held by just three vendors — EMC, IBM and Open Text — while IBM, Microsoft and Oracle all registered double-digit growth between 2006 and 2007 in content management (see “Dataquest Insight: Enterprise Content Management Software Market Share Analysis, Worldwide, 2007″). This has resulted in fewer choices for end users and less opportunity for innovation. The increasing impact of infrastructure vendors and the commoditization of core content capabilities has also begun to marginalize a number of “pure play” vendors (those whose sole focus is content management) and Tier 2 vendors (those with revenues of considerably less than $100 million). Pure-play content management vendors and vertical-market specialists such as Interwoven, Xerox, Xythos Software and Vignette are fighting to compete. Bright spots for the pure-play vendors and vertical specialists are the mid-market and CEVAs.

Understand the relevance of a stack vendor as an anchor point for your information infrastructure. Considering content management as essential infrastructure to support multiple business applications and aligning yourself to a specific vendor has its pros and cons. IBM and Oracle have the potential to drive the market forward by creating a powerful message based on broader enterprise information management (EIM). Since they own the key stack components, such as the database, the information access, business intelligence (BI), analytics and reporting tools (and often line-of-business applications), they can bring together structured data and unstructured content. On the other hand, choosing a suite from a stack vendor may involve tradeoffs as some functional components may not be equivalent to best-of-breed offerings. In addition, most enterprises use multiple stack vendors, which present challenges in terms of how to rationalize them and how to make all the pieces work together. Open Text has chosen to embrace the stack by partnering and integrating with SAP, Microsoft and Oracle.

Of all the infrastructure vendors, Microsoft has driven the most change in the Document Automation market over the past 18 months with Windows SharePoint Services (WSS) and Microsoft Office SharePoint Server (MOSS) 2007. By delivering a broad set of functionality using an infrastructure approach, Microsoft has changed the way organizations think about content management and collaboration. Though Microsoft has commoditized content repository services and forced many entrenched vendors to shift strategies, SharePoint has also been a positive influence on the market overall. It has driven interest in end-user adoption of content management technologies, with many SharePoint deployments being additions to, not replacements of, existing content management systems. In a 2008 Gartner survey, 57% of respondents had implemented WSS and 38% had adopted MOSS 2007; another 28% indicated that they planned to implement MOSS in the next 24 months (see Note 1). The growing SharePoint adoption is also creating opportunities for Microsoft’s partners, and even for its competitors, such as Open Text, as they look to supplement and extend SharePoint. It is slowly becoming an infrastructure platform that many workgroup and departmental applications will be built on by 2012 (see “Key Issues for SharePoint’s Coexistence With ECM Systems Projects”).Adopting WSS or MOSS for mass deployment, and an ECM suite for high-end, content-centric processes and best-of-breed Web content, will remain a useful strategy for enterprises during the next three to five years. This coexistence strategy could reduce the costs and some of the risks of content management for an entire enterprise. Savings can be made by adopting the right tool for the task, and in user training because of the familiar interface and Microsoft Office’s integration of BCS tools. Over time, IT leaders and application managers will also want to review how SharePoint applications are performing, evaluate future releases of SharePoint as a platform for content management, and determine whether a continued coexistence strategy makes sense.(Magic Quadrant for Enterprise Content Management
23 September 2008 Karen M. Shegda, Toby Bell, Kenneth Chin, Mark R. Gilbert, Mick MacComascaigh)Document Automation technologies can have a huge impact on business. So naturally, buyers will do well to carefully assess both Document Automation products and the vendors that sell them.(Enterprise Content Management Marketplace: Opportunities and Risks )

Content and Documents

Unstructured content enters an organization’s IT infrastructure from a variety of sources. Regardless of how a piece of content enters, it has a lifecycle. Follow a document through its lifecycle as viewed through the use of ECM technology.
1. Electronic Unstructured Data: email, instant message, text document, spreadsheet, etc.
3. Paper Documents/Forms


Paper generally enters the organization through a scanner, or sometimes, a multifunction device. In centralized scan operations, large volumes of paper are put into the system by dedicated workers. In distributed operations, smaller volumes of documents are captured with lower volume scanners or multifunction devices closer to their point of creation.

Document Imaging

Software captures the image of the paper document. Increasingly, electronic document images have the same legal status as a paper document.

Forms Processing

Business forms are ingested into the system. Most forms today are “structured”-the locations of the form elements are known. The ability to process unstructured forms, those without a pre-defined form template, is improving.


Technologies that allow paper information to be translated to electronic data without manual data input. Recognition technologies have progressive capabilities from optical character recognition (OCR) to intelligent character recognitions (ICR) and are important for converting large amounts of forms or unstructured data to usable information in a content management system.


A taxonomy provides a formal structure for information, based on the individual needs of a business. Categorization tools automate the placement of content (document images, email, text documents, i.e., all electronic content) for future retrieval based on the taxonomy. Users can also manually categorize documents. Critical step to ensure that content is properly stored.


An essential part of the capture process, creates metadata from scanned documents (customer ID number, for example) so the document can be found. Indexing can be based on keywords or full-text.

Document Management

Document management technology helps organizations better manage the creation, revision, approval, and consumption of electronic documents. It provides key features such as library services, document profiling, searching, check-in, check-out, version control, revision history, and document security.

Records Management

Content of long-term business value are deemed records and managed according to a retention schedule that determines how long a record is kept based on either outside regulations or internal business practices. Any piece of content can be designated a record.

Email Management

As the de facto standard for business communication, removing emails from the server and saving them to a repository isn’t enough. Email must be classified, stored, and destroyed consistent with business standards-just as any other document or record.

Web Content Management

Web content management technology addresses the content creation, review, approval, and publishing processes of Web-based content. Key features include creation and authoring tools or integrations, input and presentation template design and management, content re-use management, and dynamic publishing capabilities.

Digital Asset Management

Similar in functionality to document management, DAM is focused on the storage, tracking, and use of rich media documents (video, logos, photographs, etc.). Roots of the technology are in the media and entertainment industry, currently experiencing growth, especially in marketing departments. Digital assets typically have high intellectual property value.



Content needs to “live” somewhere. Storage technology (optical disks, magnetic, tape, microfilm, RAID, paper) provide options for storing content online for rapid access or near- or off-line for content that isn’t needed often.

Content Integration

Enables disparate content sources to look and act as a single repository.


As storage media ages, content must be moved to new media for continued accessibility.


Backing up content in various formats and/or locations helps to ensure business viability in the face of a disaster.


One of the greatest benefits of a strong ECM system is the ability to get out what you put in. By having strong indexing, taxonomy, and repository services, locating the information in your system should be a snap.


Recasting content based on the needs and cultural mores of different global markets.


Drawing on a taxonomy and based on established user preferences, various types and subjects of content can be delivered via user-defined preferences.


Content gets where and to whom it needs to go through a number of tools. Content can be delivered via print, email, websites, portals, text messages, RSS feeds.


Paper Electronic

Portal, Intranet, Extranet, Email, Fax


Restricts access to content, both during its creation and management as well as when delivered.
1. Digital Rights Management – prevents the illegal distribution of rights-managed content by restricting access to content down to the sentence level as well as granting/restricting permissions for forwar and accessing. Permissions for forwarding    and  accessingcontent.
2. Digital Signatures – ensures the identity of a document sender, and the authenticity of the message.
3. PKI – uses a public and private key pair held by a trusted third party to transact business over the public Internet.


Collaboration technologies enable individual users, such as employees or business partners to easily create and maintain project teams, regardless of geographic location. These technologies facilitate collaborative, team-based content creation and decision-making.

Long-Term Archival

Content that must be preserved over decades must be saved to media, such as paper and film-based imaging, with longevity to match .(© AIIM – The ECM Association (2005)
Written by Bryant Duhon, AIIM – The ECM Association, Jeetu Patel and Rick Tucker, Doculabs)

2.2Research Questions

Based on the background of the study, case study of Devnet ltd. and literature review research questions has been developed.

1. Is it feasible to operate documents automation business?

2. Is it profitable to operate documents automation business?

3. Is documents automation business sustainable?

4. Is upgrading a problem for document automation business?

5. Is skilled personnel a problem for document automation business?

6. Is govt. regulation a problem for document automation business?


H1: It is feasible to operate Documents Automation Business.

H2: It is Profitable to operate Documents Automation Business.

H3: Documents Automation Business is sustainable.

H4: Upgrading is a Problem for Document Automation Business.

H5 Skilled Personnel is a Problem for Document Automation Business.

H6: Govt. Regulation is a Problem for Document Automation Business.

Chapter 03: Research Design

3.1Questionnaire Design

A 17 question questionnaire was developed based on the independent variables and dependent variables. The questions covering feasibility, profitability, sustainability, prospect, upgrading of products, government rules and regulations, inefficiency of employee and problem.  A Liker scale was used to question the respondents on the five point scale. The respondents were asked to rate on the scale between Strongly Agree and Strongly Disagree.

3.2 Data Collection Method

 The data were collected from the executives of different document automation business and executives of the clients of document automation business.

3.3 Sample Selection

To select the sample we have used non-probabilistic sampling method and which is convenient sample. A sample size of 15 people was used to conduct the research. The respondents of the sample were the executives and marketing executives of different document automation business and the executives of the clients of document automation business.

Chapter 04: Data Analysis

Measurement of the variables


m point .5073 to .6579. A total of 17 items were constructed to get the data on Eight variables where six were independent and the remaining two were dependent. Each dependent variable tested separately with the 3 independent variable  . Reliability and internal consistency of the multi item scales for each of the constructs were measured using Cronbach Coefficient Alpha. The minimally acceptable reliability for primary research should be in the range of .5 to .6 (Nunnally, 1967).Also according to Amphora (2008,5th addition) it should be .6.Based on the assessment a total of 16 items measuring the constructs were finally retained for final use. Coefficient alpha values were computed for each construct separately which ranged fro

DimensionNumber of ItemsAlpha Values
Skilled employee2.5271
Govt. rules and regulation2.5073

4.2 Regression

After doing the reliability test, Linear Regression was done and it has 2 parts where first part tested the Prospect of Data Automation Business and 2nd part tested the problems of Data Automation Business. Regression table were given below.

Prospect=Feasibility + Profitability + Sustainability



Unstandardized CoefficientsStandardized CoefficientsTSig.
ModelBStd. ErrorBeta

1(Constant)3.898.478 8.151.000
a Dependent Variable: PROSPECT

Problems=upgrading+ lack of Skilled employee +  Govt.rules



Unstandardized CoefficientsStandardized CoefficientsTSig.
ModelBStd. ErrorBeta

1(Constant).5591.028 .544.589
a Dependent Variable: PROBLEM

5. Results and Findings:

5.1 Hypothesis Test

In this section hypothesis based on the six factors that has an impact on prospect and problems are being analyzed.

H1: It is feasible to operate Documents Automation Business

Independent VariablesStandardized Regression Coefficient (b) t valueP

The observed table shows that Feasibility has a positive influence on the prospect of Data automation Business(b=.368) and it is  statistically significant as we can see that P value(.011) is smaller  than alpha value(.05) so H1 is accepted.

H2: It is Profitable to operate Documents Automation Business

Independent VariablesStandardized Regression Coefficient (b) t valueP

The observed table shows that Profitability has a negative influence on the prospect of  Data automation Business(b= -.344) and it is  statistically significant as we can see that P value(.009) is smaller  than alpha value(.05) so H2 is accepted

H3: Documents Automation Business is sustainable

Independent VariablesStandardized Regression Coefficient (b) t valueP

The observed table shows that Sustainability has a positive influence on the prospect of  Data automation Business(b=.108) but it is very low and it is not statistically significant as we can see that P value(.444) is larger than alpha value(.05) so H3 is rejected

H4: Up grading is a Problem for Document Automation Business

Independent VariablesStandardized Regression Coefficient (b) t valueP

The observed table shows that Upgrading has a positive influence on the prospect of  Data automation Business(b=.496) and it is statistically significant as we can see that P value(.001) is smaller than alpha value(.05) so H4 is accepted

H5: Skilled Personnel is a Problem for Document Automation Business

Independent VariablesStandardized Regression Coefficient (b) t valueP
Lack of Skilled personnel.2772.000.051

The observed table shows that lack of skilled personnel has a positive influence on the prospect of  Data automation Business(b=.277) and it is statistically significant as we can see that P value(.05) is equal to the  alpha value(.05)  so H5 is accepted

H6: Govt. Regulation is a Problem for Document Automation Business

Independent VariablesStandardized Regression Coefficient (b) t valueP
Govt. regulation.018.135.894

The observed table shows that Upgrading has a positive influence on the prospect of  Data automation Business(b=.018) but it is very low and it is not statistically significant as we can see that P value(.894) is larger than alpha value(.05) so H6 is rejected


In this study of prospect and problems of Document Automation Industry, it tries to find out the factors which affect the prospect and problems of this business. The 3 factors which have an impact on prospect of Document Automation Business are Feasibility, profitability and sustainability. These 3 items of them are tested by conducting a Regression analysis. The result indicates that three out of three factors which are Feasibility, profitability and sustainability indicate that Document Automation business has prospect on these three factors but the profitability factor has a negative influence on the dependent prospect factor and it can be said that the business may have profitability but too much intension to profit might create a negative   impact on this business according to the samples view. Perhaps we can conclude it in a way that too much profit motive of the firms may be dangerous for this industry.

The rest of three factors were tested to find whether the Document Automation Industry has problems or not. After conducting the regression analysis the result shows two out of three factors which are Upgrading and Lack of Skilled employees are statistically significant but the other one which is Govt.Regulation is not statistically significant. So Business Automation industry may face upgrading and lack of skilled employee while doing business in Bangladesh.


The study has some limitation also. First the study used Judgmental sample which is a convenient type sampling and there are many arguments in favor and against the convenience sampling method. Several authors have enumerated the dangerous of using convenience  samples in research(Beltramini1983;Oakes 1972).The R2   which is 30.3% for Prosperity and 24.3% for problems are comparatively low which suggest other factors can also influence the prospect and problems of the Document Automation business . Further study should include other factors except those we consider here. Also as profitability has a negative impact on prospect this sets the field for further research to find out its reasons.

Chapter06: Conclusion and Recommendation


Devnet ltd. is a pioneer of the Document Automation Business in Bangladesh and after conducting this research, it indicates that the business has a good feasibility and the business has sustainability too. Though the research shows the business has profitability but that can be a cause for its decline. And research further concludes that the business will face problems regarding Upgrading and Lack of Skilled employees as these two hypotheses regarding Problems are proved significant after conducting the Regression analysis. So, the Document Automation business should take some steps to counter these problems and enrich the nations IT sector.


Since Document Automation Business has problems on sustainability and upgrading and profitability can be cause for decline some steps can be taken to solve these problems. Some are discussed below:

  • Training for employee can be arranged to create efficient employee/
  • Upgrading of products should be done frequently.
  • Decision maker should focus on other factors when they will set their target of profit.


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Introduction: When the Dick and Mac McDonald opened their first restaurant in San Bernardino, California in 1948, they never could have imagined the extraordinary growth their company would experience. From modest beginnings, they found a winning formula selling high quality products quickly and .....