Emotional intelligence (EI) is the ability to monitor one’s own and other people’s emotions, to discriminate between unique emotions and tag them appropriately, and to use emotional information to steer thinking and conduct. Developing Emotional intelligence skills enables individuals to become internally self-managed and effective at making their greatest contributions. And when employees work in that zone of optimum performance, so does this company. EI skills could benefit business professionals like sales people, support services representatives and technological professionals.
Subject: Management | Topics: Article