BRAC Bank is the first local commercial banks that proving online banking service to its customers from the very beginning of its starts. BRAC Bank, for the first time among local commercial bank, starts providing unsecured loan facilities to salaried person, doctors, teachers, students and business man as well all over the country.There are two process of Banking “Branch Banking” and “Alternative Banking” in Brac Bank Ltd. Telesales is the part of alternative banking.
In Bangladesh telesales is firstly used in 1999 but Brac bank firstly lunched their telesales department in 16 September, 2006 in a small range. But now it develops vastly with 180 employees (from them eighty are female and rest hundred are male). It provides different kind of service directly to the customers or the persons who are going to be customers. On the other hand customer takes the necessary and updates information and solves problems without physical present. The BE of telesales department play a vital role to achieve the goal of bank