Management

Lecture on Managing Work Groups and Teams

Lecture on Managing Work Groups and Teams

After studying this chapter, you should be able to:

1. Define and identify types of groups and teams in organizations, discuss reasons why people join groups and teams, and list the stages of group and team development.
2. Identify and discuss four essential characteristics of groups and teams.
3. Discuss interpersonal and intergroup conflict in organizations.
4. Describe how organizations manage conflict.