Customers Satisfaction Between Exim Bank and Standard Chartered Bank Limited

Introduction to the organization

Export Import Bank of Bangladesh Limited (EXIM Bank Ltd.) that was named before as Bengal Export Import Bank Limited (BAXIM Bank Ltd.) being newly formed commercial bank of the country. EXIM Bank Limited was established in 1999 under the leadership of Late Mr. Shahjahan Kabir, founder chairman who had a long dream of floating a commercial bank which would contribute to the socio-economic development of our country. He had a long experience as a good banker. A group of highly qualified and successful entrepreneurs joined their hands with the founder chairman to materialize his dream. In deed, all of them proved themselves in their respective business as most successful star with their endeavor, intelligence, hard working and talent entrepreneurship. Among them, Mr. Nazrul Islam Mazumder became the honorable chairman after the demise of the honorable founder chairman.

 This bank starts functioning from 3rd August, 1999 with Mr. Alamgir Kabir, FCA as the advisor and Mr. Mohammad Lakiotullah as the Managing Director. Both of them have long experience in the financial sector of our country. By their pragmatic decision and management directives in the operational activities, this bank has earned a secured and distinctive position in the banking industry in terms of performance, growth, and excellent management. The authorized capital and paid up capital of the bank are Tk. 1000.00 million and Tk 313.87 million respectively.

From 1st July of 2004 EXIM has became Shahriah Based Islami Bank and from then on they are rendering banking services according to the Shariah banking. For smooth operation of their activities they have established a Shariah Board, which will decide about the rules and regulation according to which EXIM would operate its business. This change is the joint result of the change in the belief of the owner and the increasing demand of Islamic Banking amount the customers. Although this is a significant change and requires a substantial amount of adjustment EXIM march towards reaching grater heights in operation continues with full vigor and enthusiasm.

Vision of Exim Bank Ltd 

Export Import Bank of Bangladesh Limited believes in togetherness with its customers, in its march on the road to growth and progress with services. To achieve the desire goal, there will be pursuit of excellence at all stages with a climate of continuous improvement, because in Exim bank, they believe the line of excellence is never ending.

 Mission

  • To be the finest bank in the banking arena of Bangladesh under the Shariah guidelines.
  • To maintain Corporate and business ethics.
  • To become a trusted repository of customers’ money and their financial advisor.
  • To make our stock superior and rewarding to the customers/share holders.
  • To display team spirit and professionalism.
  • To have a Sound Capital Base.
  • To provide high quality financial services in export and import trade.
  • To provide excellent quality Customer service.

Objectives

  • To receive, borrow or raise money through deposits, loan or otherwise and to give guarantees and indemnities in respect of al debts and contracts.
  • To establish welfare oriented banking systems.
  • To play a vital role in human development and employment generation to invest money in such manner as may vary from time to time.
  • To carry on business of buying and selling currency, gold and other valuable assets.
  • To extend counseling and advisory services to the borrowers/ entrepreneurs etc. in utilizing credit facilities of the bank.
  • To earn a normal profit for meeting the operational expenses, building of reserve and expansion of activities to cover wider geographical area.

Slogan of the EXIM Bank- “Together, Towards, Tomorrow”

 Export Import Bank Of Bangladesh Limited as the name implies, is not a new type of bank in global but is the first in Bangladesh. It believes in togetherness with its customers, in its march on the road to growth & progress with services. To achieve the desired goal, it has intention to pursuit of excellence at all stages with a climate of continuous improvement. Because it believes, the line of excellence is never ending. It also believes that its strategic plans & business networking will strengthen its competitive edge over in rapidly changing competitive environment. Its personalized quality services to customers with the trend of constant improvement might be cornerstone to achieve its operational success.

Mode of EXIM Bank- “Local Bank Global Network”

The word EXIM implies the meaning its operations. Though it is a new type of bank in Bangladesh, it is familiar with so many countries in the World such as Export Import Bank Of United States, Export Import Bank of Japan. Despite it is a local bank, it has spread of its operation in the whole world through foreign banking. Its motto is to provide quality services to the customers all over the world. So the mode of the bank “Local Bank Global Network” is completely adjustable with operation.

Corporate Culture

This bank is one of the most disciplined Banks with a distinctive corporate culture. Here they believe in shared meaning, shared understanding and shared sense making. Their people can see and understand events, activities, objects and situation in a distinctive way. They mould their manners and etiquette, character individually to suit the purpose of the Bank and the needs of the customers who are of paramount importance to them. The people in the Bank see themselves as a tight knit team/family that believes in working together for growth. The corporate culture they belong has not been imposed; it has rather been achieved through their corporate conduct.

Management of EXIM Bank

Management is the process of planning, organizing, leading and controlling the work of organization members and of using all available organizational resources to reach stated organizational goals. The strength of a bank depends of the strength of its management team. EXIM Bank is proud to have a team of highly motivated, well-educated and experienced executives who have been contributing substantially to the continued progress of the bank.

 Managerial effectiveness has been measured in EXIM Bank in terms of come selected criteria such deposit mobilization, loans and advances made, loan recovery, profitability and productivity. It has been found that EXIM bank is effective in respect of branch expansion, loan disbursement, loan recovery etc.

With a short spam of time, EXIM Bank has become one of the leading and most successful bank not only among the third generation banks but also it superseded many other banks and financial institutions belonging to second and even first generation banks fro the point of view of its excellent business performance, extraordinary corporate culture and strong team work under the dynamic leadership of its management. Management is trying to support and assist well-motivated and experienced affairs to run the day to day affairs of the bank smoothly. For maintains quality management, it is required to train-up more official at head office and branch level in respect of sanctioning, disbursement and recovery of credit, project appraisals, customer services etc.

 Shariah board

The Board of directors has formed a Shariah Supervisory Board for the Bank. Their duty is to monitor the entire Bank’s transactional procedures, & assuring its Shariah compliancy. This Board consists of the following members headed by its chairmen. The tasks of the Shariah supervisor in summary is replying to queries of the Bank’s administration, staff members, shareholders, depositors, & customers, follow up with the Shariah auditors and provide them with guidance, submitting reports & remarks to the Fatwa & Shariah Supervision Board and the administration, participating in the Bank’s training programs, participating in the supervision over the AlIqtisad AlIslami magazine, & handling the duty of being the General Secretary of the Board.

 Members of Shariah Council

Professor Moulana Mohammad Salah UddinMr. Md. Nazrul Islam Mazumder
Moulana Mohammad Sadequl IslamMr. A.K.M Nurul Fazal Bulbul
Professor H.M. Shahidul Islam BarakatyMr. Md. Abdul Mannan
Mr. A.S.M. Fakhrul AhsanMr. Zubayer Kabir
Hafez Moulana Mufti Mohammad Khair UllahMr. Abdullah Al-Zahir Sawpan
Hafez Quari Moulana Mufti Mohammad Nur UddinMr. Kazi Masihur Rahman

 Shariah Auditing

This is the civil supervisory aspect that shapes the Bank’s main feature. Its existence is part of the Shariah Supervision procedures. One of it’s main task is to check the Shariah compliancy in the Bank’s transactional procedures in accordance to the Fatwa’s issued in that regard, under the guidance of the Shariah Supervisor. The Shariah auditor is assigned the task of revising the Bank’s transactional procedures throughout the year to check the extent to which the staff members and the different departments have abided by the regulations, advices, and Fatwa’s issued by the Fatwa & Shariah Supervision Board, forums, & banking conferences. As well as, assuring that all the contracts that states a right for the Bank or an obligation on the Bank is certified by the Fatwa & Shariah Supervision Board. Moreover, the Shariah Auditing submits periodic reports to the Shariah Supervisor in order to be proposed to the Fatwa & Shariah Supervision Board to state what it finds appropriate in that regard.

Banking with shariah principles

Export Import Bank of Bangladesh Limited is the 1st bank in Bangladesh who has converted all of its operations of conventional banking into shariah-based banking since July/2004. We offer banking services for Muslims and non-Muslims alike allowing our customers choice and flexibility in their savings and investments. Our products are approved by our Shariah Board comprising of veteran Muslim scholars of our country who are expert in all matters of Islamic finance. The process by which Noriba’s investments are designed and executed allows the Bank to offer a combination of Shariah compliance and capital markets expertise that is unique throughout the world.Noriba is committed to the strict adherence to the requirements of the Shariah as a result of the Bank’s sole focus on Shariah-compliant investments and the full supervision of its financial products & transactions by the Noriba Shariah Board.Noriba experts specifically design each of the Bank’s investment vehicles with the approval of the Noriba Shariah Board. Once the given product or transaction has been arranged, the Noriba Shariah Board carefully screens it for compliance before giving final approval for its implementation. This control mechanism guarantees that all aspects of Noriba’s final products and banking transactions are in adherence with the guidelines of the Shariah.

Shariah Based Islami Banking

By the grace of Almighty Allah, the Bank has started its operation as full-fledged Islami Bank based on Shariah through conversion from conventional interest based banking system with effect from 1st July 2004 with the approval of Bangladesh Bank. It is our great pleasure that every body gladly accepted the conversion with appreciation. It is a breakthrough in the history of Islami Banking, because all other Islamic Banks of Bangladesh are found Shariah based since inception i.e. at the time of their incorporation. We have also experienced some traditional Banks having a few branches based on Shariah. But total conversion of a conventional Bank into a full fledged Islami Bank is, perhaps, first time introduced by us in the World.

It is noted here that a learned Shariah Council, consisting of 12 members who are prominent ulema, reputed bankers and eminent economists of the country, has been formed to guide, monitor and supervise the banking activities complying Shariah principle since inception of its islami banking branches and thereafter transformation of its operation from traditional to fully Shariah based Islamic banking system. Professor Moulana Mohammad Salah Uddin is the Chairman of the council. Total 08(Eight) meetings of the council were held during the period.

 Prime operational Area

As a commercial Bank, EXIM Bank provide all traditional banking services including a wide range of savings and investment scheme products, foreign exchange and ancillary services with the support of modern technology and professional management. But our main stress is, as the name implies, put on export and import trade handling and financing & the bank has become the pioneer in promoting Readymade Garment industries and one of the largest financiers in this sector. Since the inception, the Bank foresighted the bright prospects of this sector and extended finance to the deserving and promising entrepreneurs. It provides this sector with financial support including market information and Human resource management of EXIM Bank

Hunan resource is the fundamental asset of the organization. Human resource approach is concerned with the growth and development of people toward higher level of competency, creativity and fulfillment. Therefore, human resources development has been given its due importance in an environment that values performance, teamwork, fairness and integrity, it has both qualitative and quantitative dimension. EXIM Bank recognizes that intellectual capital is the most important asset for a financial institution.

 Without proper and efficient human resources, no organization can run its operations. The bank believes that the professional competence bank personnel and its commitment for accomplishing assigned responsibilities are a first line of defense to prevent irregularities.

 The objectives of Human Resource management of EXIM Bank are as follows:

  • Conducting job analysis
  • Planning employee needs and recruiting job candidates
  • Selecting of candidates
  • Orienting and training new employees
  • Managing wages and salaries (Compensating Employees) and benefits
  • Appraising performance
  • Communicating (interview, counseling, disciplining)
  • Training and developing managers
  • Building employee commitment

STRATEGIES of EXIM Bank Limited

The business of banking consists of borrowing and lending. As in other businesses operations must be based on capital, but banks employ comparatively little of their own capital in relation to the total volume of their transactions. The purpose of capital and reserve accounts is primarily to provide an ultimate cover against losses on loans and investments.

Hence there are readily insurance agents who are mostly there to assure the prospective customers as to how they can restore themselves should there be any losses. Furthermore deposit they have to gather within a given span of time. Now that, to some extent assures the constant inflow of cash. Most importantly, the contracts of the bank Manager, and the Senior Vice President mostly assure highly valued corporate clients to make deposits and in return the bank is benefited. It is mainly a familial management style that prevails in the corporate climate of EXIM Bank as rather than strictly being a bureaucratic organization.

 Another strategy being the fact that compared to other banks EXIM Bank is comparatively new; hence; it is slowly emerging in the banking arena, but considering amount of time. It has taken to be at the current position is really remarkable, and it was only possible because of that fact that EXIM Bank has its mission in line and does not go off track just to be highly competitive. So, in others words, it is well aware of its position and it takes the help of traditional banking areas where making simple pay orders, telegraphic transfers, standing orders and other retail banking facilities where it accumulates a huge share its profits.

Altogether important fact worth mentioning remains that customer based of EXIM Bank especially the corporate customers; who are highly valued and specially treated; the bank considers them to be their own assets and these individuals have concrete and well established business.

 Finally Again being rapid innovation, which is the introduction of online banking services. ATM cards, etc. is something that the bank looks forward to introducing as soon as possible because of the current demand in the market place. Hence rapid innovation is definitely a key strategy of this bank.

 Value of EXIM Bank Limited

 To have a strong customer focus and to build relationship based on integrity, superior service and mutual benefit.

  • To work as a team to serve the best interests of the organization.
  • To work for continuous business improvement,
  • To value and respect people and make decisions based on merit.
  • To provide recognition and reward on performance

Special Feature of EXIM Bank Limited

Through EXIM Bank is engaged in conventional commercial Banking it also consider the inherent desire of the religious Muslims, and has launched Islami Banking System and inaugurated two Islami Banking Branches in the year 2002 and one branch in 2003. And finally on It’s of July 2004 the Bank fully converted a Shariah Based Islami Bank.

  • It is pioneer in introducing and launching different customer friendly deposit schemes to tap the savings of the people for challenging the same to the productive sectors of the economy.
  • For up lifting the standard of living of the limited income group of the population the bank has introduced Monthly saving schemes to encourage the common and fixed income group of people.
  • The bank is committed to continue research and development so as to keep pace with modem banking.
  • The bank has introduced customer relations management system to assess the

                   Needs of various customers and resolve any problem on the spot.

  • The bank has introduced camera surveillance system (CCTV) to strengthen the security services inside the Bank premises.
  • The bank has also decided to go, for online banking facility to the customer in near future.

Corporate Information at a glance

Registered Name:                  Export Import (EXIM) Bank of Bangladesh Ltd

Registered Head office:        Printers Building (5th floor)

                                                5, Rajuk Avenue

                                                Motijheel C/A

                                                Dhaka – 1000

Phone No:                              9566764, 9566418, 9553872, and 9561604

Fax No:                                  880-2-9556988

Telex:                                      642527 EXMHO BJ

E-mail:                                    eximho@bdonline.com

Web site:                                www.eximbd.com

SWIFT:                                  EXBKBDDH

Date of incorporation:          3rd August 1999

Authorized Capital:              Tk.350.00 Crore (2007)

Paid up capital:                     Tk.214.22 Crore (2007)

Number of Branches:           35 (Thirty five)

Chairman:                            MR. NAZRUL ISLAM MAJUMDAR

Advisor:                                ALAMGIR KABIR, FCA

Managing Director:             MR. KAZI MASIHUR RAHMAN

Hierarchy of position in Exim Bank

Chairman

¯

Managing Director

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Senior Executive Vice President

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Executive Vice President

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Senior Vice President

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Vice President

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Senior Asst. Vice President

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Asst. Vice President

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Senior Principal Officer

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Principal Officer

¯

Executive Officer

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Officer

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Asst. Officer

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Junior Officer

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Computer Operator

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Sub- Staff

Corporate Social Responsibility

The purpose of our banking business is, obviously, to earn profit, but the promoters and the equity holders are aware of their commitment to the society to which they belong. A chunk of the profit is kept aside and/or spent for socio-economic development through trustee and in patronization of art, culture and sports of the country. We want to make a substantive contribution to the society where we operate, to the extent of our separable resources.

 Achievement

It is a great pleasure that by the grace of Almighty Allah, we have migrated at a time all the branches from its conventional banking operation into Shariah based Islami banking operation without any trouble. Lot of uncertainties and adversities were there into this migration process. The officers and executives of our bank motivated the valued customers by counseling and persuasion in light with the spirit of Islam especially for the non-Muslim customers. Our IT division has done the excellent job of converting and fitting the conventional business processes into the processes based on Shariah. It has been made possible by following a systematic procedure of migration under the leadership of honorable Managing Director.

Business Functions

The bank operates through its Head Office at Dhaka and 39 branches in all over the Bangladesh. At present, EXIM Bank of Bangladesh has 39 branches of which 24 are in Dhaka, rest of the other division.

 The Branches of Exim Bank Ltd all over the Bangladesh.

Sl. No                                  Branch Name       Branch Code
01MOTHIJHEEL01
02PANTHOPATH02
03AGRABAD03
04KHATUN GONJ04
05GAZIPUR05
06IMAM GONJ06
07GULSHAN07
08SONAIMURI08
09SYLHET09
10NAWABPUR10
11NARAYANGONJ11
12SHIMRAIL12
13RAJUK13
14NEW ESKATON14
15UTTARA15
16LAKSHAM16
17KIRPUR17
18JUBILEE ROAD18
19ELEPHANT ROAD19
20MOWNA CHAWRASTA20
21BOGRA21
22JESSORE22
23MALIBAGH23
24ASHULIA24
25ASHUGONJ25
26CDA AVENUE26
27CHOUMOHONI27
28SATMASJID ROAS28
29BASHUNDHARA CITY29
30FENCHUGANJ30
31COMILLA31
32RANGPUR32
33MOULOVI BAZZAR33
34SAVAR BAZAAR34
35KARWAN BAZAAR35

 Karwan Bazar Branch’s Several Work Divisions:

Karwan Bazar Branch of Export Import Bank of Bangladesh Limited is inaugurated at the 3rd December, 2007 & the whole branch is divided into four work departments.

These departments are as follows:

  • General Banking Department
  • Foreign Exchange Department
  • Investment Department
  • Account and IT Department

 General Banking:

General banking is the major sector of banking business. Here many collection procedures occur. Other services like cheque encashment, account transfer, account opening, account closing, bills and remittance are provided here. Accounts like, Mudaraba term Deposit, Mudaraba Deposit Scheme and Al Wadia current Account.

So, general banking section is the most important section in banking service. The activities perform through some procedures. Such as:

  • Dispatch Inward and Outward
  • Account Opening and Closing
  • Balance Transfer
  • Cheque Book Issue
  • Local Remittance (Payment Order, DD, IT) Collections
  • Transfer Delivery
  • Inward Bills Collection
  • Outward Bills Collection
  • Cash Receiving and Payment
  • Vault Maintaining
  • Packing and Handling
  • Evening Banking

 Foreign Exchange Department:

The foreign exchange Department is responsible for opening Letter of Credit (L/C). This branch directly opensL/C because it is an AD Branch. This Branch opens L/C for its clients after the requirements are fulfilled.When a customer comes to open a L/C, the officers carefully measure the amount of the L/C and the limit sanctioned for him. The Branch opens L/C for clients.

The bank keeps margin with different rates. The rate of margin varies for with different customer in the basis of relationship with the customer. The lower margin rate for the customer depends on the good relationship remaining for a lone period of time and who has performed at a satisfactory level. The margin Rate varies from 10 % to 50 %. For a new client, the margin might be 100%. The bank charges a commission of 0.50% on the L/C value. When the L/C is opened and documents arrive, the officers open an MPI (Mudaraba Post Import) account. The margin is transferred to MIB Account. A one year markup profit is also calculated at the time. When the products arrive, the MILL is transferred to either Trust Received (TR) or MPI account.

Investment Department:

The advance or investment department is responsible for all kind of investment of the branch, when the clients want to take loan they apply to the manager and manager refers to the advance or investment department. Then this department analyzes the proposal and recommends sanctioning a limit. This section is also responsible for the recollection of loans. The go down of the bank is also maintained by this department.

Account and IT Departments:

This department records all the information of the expenses and incomes in different books. It also records all the information of different accounts of different clients’. This department is responsible for allocating and maintaining the equipments needed for doing the banking business. It also maintains the daily expenses of the branch and records it. On the other hand IT department which is controlled by the account department has a different task. It is responsible for online banking. It uses software of PC bank 2000 to do the job.

 Monthly deposit position of Karwan Bazaar Branch:

 Karwan Bazar Branch Organogram:

 Executive Vice President & Manager

Mr. Fazal Akhter Rumie

Assistant Vice President & Manager (Operations)

Mr. Mohammad Mostafa

Senior Principal Officer

Mr. Md. Main Uddin

Executive Officer

Mr. Md. Sawkat Ali Bhuyan

Mr. Mohsin Ali

Officer

Mr. A.K.M. Sarwar Hossain

Management Trainee Officer

Mr. Rezaul Karim Mojumder

Mr. Abdullah- Al-Mamun

Junior Officer

Mr. Sharif Ikbal

Mr. Solaiman

Mr. Reazuddin

Assistant Officer

Mr. Abdul Hamid Sikder

Mr.  Sajjad Hossain

Mr. Jamsed Latif

Mr. Sohrab Hossai

 Product Information of EXIM Bank

1.   Mudaraba Deposit Account (RFCD,NFCD)

  1. Mudaraba Monthly Saving Scheme- Money Grower

3.   Mudaraba Monthly Income Scheme- Steady Money

  1. Mudaraba Super Savings Scheme- Double in 6 years
  2. Mudaraba Multiplus Savings Scheme- More than triple in 10 years
  3. Mudaraba Education Savings – For higher education
  4. Mudaraba Hajj Prokalpa
  5. Mudaraba Credit Cards
  1. Foreign Currency Deposit Account
  2. Corporate Finance
  3. Commercial Finance
  4. Industrial Finance
  5. Project Finance
  6. Lease Finance
  7. Syndicate Finance
  8. Hire Purchase Finance
  9. Real Estate Finance.

 Mudaraba Deposit Account

The main objective of this account is to provide convenience to the customers in their savings. This account allows the customer to deposit his/her surplus money as and when available and receive lucrative profit on the same. The customer can deposit any sum desired at any time of the operational hours in this account.

Mudaraba Monthly Saving Scheme- Money Grower

The first and foremost objective of this scheme is to encourage people to build up a habit of savings. Under this scheme, one can deposit monthly a fixed amount of money regular and will receive a substantial amount with handsome benefit after maturity of reasonable period/tenure.

Mudaraba Monthly Income Scheme- Steady Money

It is an alluring and commonly accepted scheme of EXIM Bank as an investment of steady monthly return. Under this scheme, the depositor is allowed to deposit at least Tk. 1, 00,000/- or its multiple amount for 3(three) years and in return he/she will receive profit on monthly basis at an attractive rate. This scheme mainly has been drown up as well as introduced for the benefit of middle-income group, practically retired personal.

Mudaraba Super Savings Scheme- Double in 6 years

Mudaraba Super Savings Scheme is offered for all classes of people, specially for the middle class, where the depositor is allowed to deposit at least Tk. 5,000/- or its multiple amount for 6(six) years and at the maturity of the account, deposited amount will be stood at more than double.

Mudaraba Multiplus Savings Scheme- More than triple in 10 years

 Under this scheme, the depositor is allowed to deposit at least Tk. 5,000/- or its multiple amount for 10(ten) years and at the maturity of the account, it will be arrived at more than triple of his/her deposited amount. Moreover, the depositors may avail themselves of investment facility under above-mentioned schemes, by meeting easy terms and condition in regard to scheme(s), as the case may be.

  Mudaraba Education Savings – For higher education

 With a view to assisting the customer for higher education, EXIM Bank has introduced this scheme with convenient terms & conditions.

  Mudaraba Credit Card

 This service is introduced for the utmost convenience of the customers in paying for their purchase of commodities. The customer is allowed to avail credit purchase through this card and enjoy compensation free payment within a certain period as long as 50 days.

 Mudaraba Hajj Prokalpa

 In view of smooth arrangement for performing Hajj, EXIM bank has introduced this scheme under the tenure of 5, 8, 10, 15 & 20 years with nominal amount of deposit per month.

 Foreign Currency Deposit Account

 This account provides the customer with safe and lucrative way of saving their foreign currency. All non residents Bangladeshi are most welcome to save and remit their wages and earnings from abroad through this account.

 Share Information of EXIM Bank

Export Import Bank of Bangladesh Limited
Name of the CompanyExport Import Bank of Bangladesh Limited
Instrument CodeEXIMBANK
Number of shares issued in IPO31,38,750
Total Number of shares including Sponsors62,77,500
Face ValueTk.100.00 per share
PremiumTk.30.00 per share
Market lot50
Date of publication of ProspectusJune 28, 2004 in “The Daily Janakantha”
Opening Date for Subscription of SharesJuly 24, 2004
Closing Date for Subscription of SharesJuly 28, 2004
Date and Place of Lottery for Allotment of SharesAugust 19, 2004; Bangladesh China Friendship Conference Center
Number of Allotment Letter Issued56755
Date of Issuance of Allotment Letter(s)August 21, 2004
Date of listing with DSESeptember 26, 2004
Date of listing with CSESeptember 04, 2004
Date of 1st TradingOctober 16, 2004
Opening price on 1st Trading Date517.00
Highest price (2004-2005)805.00
Lowest Price (2004-2005)450.00

 Year wise Dividend Position of EXIM Bank Ltd.

Export Import Bank of Bangladesh Limited
Financial Administration Division
Head office Dhaka.
Year wise Dividend position of the Bank

Year% Cash dividend% Stock dividendTotal
1999-Nil--Nil--Nil-
200014.00%-Nil-14.00%
200125.00%12.50%37.50%
20028.00%24%32.00%
200340.00%-Nil-40.00%
2004-Nil-40%40.00%
2005-Nil-30%30.00%
2006-Nil-25%25.00%
20077%25%32.00%

The Board of Directors of EXIM Bank recommends stock dividend @25% per share in the form of Bonus share & 7% cash dividend for the year ended 31st December 2007 subject to approval of the regulatory authorities and ensuing Annual General Meeting

Financial performance of Exim Bank Ltd

 EXIM Bank at a Glance

                                                                                                                      Figure in crore
Sl. No.Particulars2004200520062007
01.Authorized Capital100.00100.00350.00350.00
02.Paid-up Capital62.7887.90171.38214.22
03.Reserve Fund35.7357.0081.09113.46
04.Deposits1907.822831.903503.204154.66
05.Investment(General)1933.202604.603264.134019.52
06.Investment(Shares & Bonds)154.30163.30223.33245.77
07.Foreign Exchange Business4931.247294.009617.5111790.01
a) Import Business2678.104143.204949.676139.94
b) Export Business2241.843128.504623.465579.04
c) Remittance11.3122.3034.3871.03
08.Operating Profit83.58117.58137.87190.82
09.Loan as a % of total Deposit101.97%91.97%93.18%96.75%
10.No. of Foreign Correspondent200222246246
11.Number of Employees76893410201104
12.Number of Branches28283035
13.Return on Assets3.44%1.65%1.73%2.00%

 Table i: EXIM Bank’s Performance, 2004-2007

Financial overview of Exim Bank LTD

The performance of the bank during the period under review is more important simultaneously in developments and achievements of continuous growth rate in all the areas of banking operations. The bank has successfully been demonstrating ahead with its prime business objects by earning a pre tax profit of TK 1063.30 million registering on annual growth of 64.69% than that of previous year. It has successfully mobilized TK. 28319.21 million deposits from the depositors and has arranged disbursement of TK. 26046.34 million as investment to 1453 accounts as on 31st December 2005 through its 28 branches. The total income and expenditure of the bank were TK. 3433.39 million ND TK. 2257.63 million respectively during the period under review. The return on asset after tax was 1.65, which is well above from the industry average. The achievement was possible because of the service excellence of the management team with support from a very creative, capable and skilled workforce delivering efficient and specialized services.

Capital and Reserve Fund:

The bank started its business with an authorized capital of TK 1000 million while its initial paid up capital was TK. 225.00 million subscribed by the sponsors at TK. 2179.81 million including paid up capital of TK. 350.00 million. The bank also made 1% provision on unclassified investment which is amounted to TK. 263.18 million.

Deposit:

Deposit is one of the principal sources of fund for investment of commercial bank and investment of deposit of the bank is the main stream of revenue in banking business. The total deposit of the bank stood at TK 3503.20 as on 31stDecember 2006 against 2831.90 million as on the 31stDecember 2005 which is an increase of 38.44%. This growth rate may be termed as remarkable achievement for the bank the present strategy is to increase the deposit base through maintaining competitive rates of profit and having low cost of funds.

PARTICULARS

AMOUNT IN MILLION

MUDARABA TERM DEPOSIT

2837.592

BILSS PAYABLE

35.032

AL WADIA CURENT ACCOUNT

455.416

MUDARABA SAVINGS DEPOSIT

175.16

TOTAL

3503.2

 From the above table and figure we can see that almost 815 of the deposit is Mudaraba term deposit. This is because EXIM bank of Bangladesh Limited gave more importance to this type of deposit. The employees of the bank are given different target to get term deposit. The employees try to fulfill their target and bring term depositors to different terms. The reason is with the term deposit the money can be easily invested.

 Deposit Position of the Karwan Bazar Branch

MUDARABA TERM DEPOSIT

Account nameBalance In taka
Mudaraba Term Deposit for 3 Months174,236,796.20
Mudaraba Term Deposit for 6 Months89,476,335.20
Mudaraba Term Deposit for 12 Months370,874,432.25
Mudaraba Term Deposit for 24 Months7,850,509.00
Mudaraba Term Deposit for 36 Months7,673,400.00
Mudaraba Term Deposit for 1 Months9,328,533.91
Total659,440,006.56

 MUDARABA SUNDRY DEPOSIT

Balance in Taka
Sundry Creditors1,492,177.95
Income Tax On profit37,743.00
Excise Duty74,247.00
Margin On Letter On Guarantee3,838,892.00
Margin on LIC Cash7,988,800.00
Export Bill (Reserved Margin)166,847.72
VAT (Bill)197.00
Value Added tax on LIC377.00
V AT on Banking services160.00
Sundry Deposit (CIB)6,350.00
Total13,605,791.67

 MUDARABA DEPOSIT SCHEME

Account Name

Balance In Taka

Money Grow (Monthly Saving)64,218,541.24
Steady Money (Monthly Income)38,465,500.00
Multiplus Savings scheme9,931,799.61
Education Saving Scheme70,052.77
Super Saving Scheme37,347,884.56
Smart saver Term Deposit7,851,960.51
Total157,885,738.69

N.B: This information is up to June30, 2008

Investment:

Total amount of the bank TK 26046.34 million as on December31, 2008 As against of TK 19332.44 million as on December 31, 2007 showing an increase of TK6713.90 million with growth rate of 34.73%. Investment is the core asset of bank. It gives emphasis to acquire quality and does appropriate lending risk analysis while approving commercial and trade investment to clients.

Investment in Shares and Bonds

The size of the investment portfolio in 2008is taka 2233.25 million while it was taka 1633.03 million in year 2007.The portfolio companies Islamic Investment Bond, Shares and Prize Bonds.

 Year          Year    Year      Year    Year       Year

2003         2004      2005     2006    2007       2008

 Year          Year    Year      Year    Year       Year

2003         2004      2005     2006    2007       2008

From the above chart we can see that the investment in shares and bonds has been decrease in year 2007and year 2006compared to year 2005.It is because the rate of return in other investment is much higher than investment in shares and bonds. Moreover, EXIM bank was able to invest in other sectors. If we compare the general investment and investment in bonds and shares we can see that general investment is much higher.

Import Business:

During the year 2008, the bank opened 25656 Import L/Cs and the import stood at TK 49496.70 million with a growth of 20.905 in comparison to year 2005. If we compare import business of year 2006 to year 2005 than we can see that import business in both years is quite similar. Because during the year of 2007the bank opened 21555 Import L/Cs and the import values stood at TK 41432.1 million with a growth rate of 54.70% in comparison to year 2004.

 Year    Year   Year  Year  Year Year

2003    2004    2005  2006  2007 2008

Export Business:

The growth of the export business has significantly been increased by 40.39%. It stood at TK 46234.60 crore as of December 2008 against 31208.00 crore of December 2007.

 Year          Year      Year      Year    Year       Year

2003         2004       2005     2006    2007        2008

 From the above graph we can see that both import and export business of EXIM bank is increasing. It is remarkable that import is increasing at a higher rate than export. It reflects the overall economy of the country. In the country the Export increased by 13.83% and Import increased by 21.4% during the year 2007and year 2008.That means the growth rate for import was higher than the growth rate of Export. EXIM bank is performing very well in the Export-Import business as both the growth rate of the bank was much higher than the growth rate of the country.

 EXPORT IMPORT GROWTH RATE

In the country the volume of import is higher than the export. That means the country is facing a trade deficit. Same function for the EXIM bank. The import business of the bank is higher than the export rate. As the country is facing trade deficit, the bank has to face some import restriction which reduce the number of credit.

Import

Export

Year 2002

6567

6558.25

Year2003

11000

9125.37

Year2004

19260

15124.6

Year2005

26781

22418.4

Year2006

41432

31285

Year2007

49496.7

46234.6

Year2008

56589

51265

 Remittance:

The growth of the remittance has significantly been increased by 62.39%. It stood at TK 395.65 Crore as per December 2008against 343.80Crore of December 2007

YearAmount In Million
Year 2002

95.00

Year 2003

165.00

Year 2004

235.00

Year 2005

113.00

Year 2006

223.00

Year 2007

343.80

Year 2008

395.65

 Others Procedures

E-cash/ ATM Service

The bank is currently providing Credit Card Service (MasterCard) to the privileged customers of the bank in collaboration of Prime Bank. Floating VISA card for both Debit and Credit card service is under process.

Asset and Liability Management

A Banks Assets are mainly developed with and backed by its liabilities. Thus successful banking requires efficient and effective management of its assets and liabilities. Export Import Bank of Bangladesh Limited has a well organized Asset Liability Management Desk under direct supervision of a well formed and well groomed Asset Liability Committee (ALCO). The ALCO of the Bank monitors Balance Sheet risk and liquidity risks of the Bank. The term Balance Sheet risk refers to potential change in earnings due to change in rate of profit, foreign exchange rates which are not of trading nature. On the other hand, liquidity risk can be defined as the risk or chance of failure to meet up any withdrawal/disbursement request by a counter party/customer. The ALCO of EXIM Bank reviews liquidity requirement of the Bank, the maturity of assets and liabilities, deposit and lending pricing strategy and the liquidity contingency plan. The primary objective of the ALCO is to monitor and avert significant volatility in Net Profit Income (NPI), investment value and exchange earnings. Besides this, the ALCO of EXIM Bank deals with various issues that may put an impact on the profitability or management procedure of the Bank. To manage the contingent points of time and operation, the ALCO of the Bank calls for special meetings, analyzes the situation and decides what should be done to serve the Banks interest most.

Internal Control & Compliance

Internal Control and Compliance is the key of a good management and a strong core of an organization. It ensures safe and smooth operations within the organization. All the rules and regulation practiced in the banking industry are meant to safety and efficiency in banking operations of all kind. Internal Control and Compliance ensures that all the working units of the Bank abide by those rules and regulations without any fail.

Sometimes Operational loss arises from errors and fraud due to lack of Internal Control and Compliance. Internal Control and Compliance Division undertakes periodical and special audit of the branches and departments at Head Office for review of the operation and compliance of the statutory requirement. The Audit Committee of the Board of Directors plays an effective role in providing a bridge between the Board and Management. The Committee reviews the Financial Reporting process, the System of Internal Control, the Audit process and the Bank’s process for compliance with laws, regulations and code of conduct.

Export Import Bank of Bangladesh Limited has a very strong and well organized Internal Control and Compliance Division to look after the control and compliance level of rules and regulations within the Bank. Bangladesh Bank guidelines are strictly followed in case of Internal Control and Compliance of the Bank. There is a well-organized guideline prepared by the Internal Control and Compliance Division (ICCD) of the Bank in line with the guidelines of Bangladesh Bank. The audit and inspection department under ICCD is conducting audit and inspection on regular basis and submits reports to the Management and the Board Audit Committee with the follow-up of review on compliance and monitoring thereof satisfactorily. Besides, a number of circulars regarding Internal Control and Compliance are issued each year so that the employees of the Bank may learn about the rules and regulation of the Bank as well as the Regulatory Authorities and the amendments and changes therein.

Money Laundering

Money laundering means Illegal transactions made in order to project the proceeds of crime as legally obtained. Persons, who earn illegal money, try to hide their source of earning by conducting a number of transactions. Such transactions separate the source of earning from its proceeds. It becomes difficult for the law enforcing agencies to trace the source of earning.

Not only EXIM Bank, all of the company which has banking business must follow the rule. After the act the bank imposed some rule of their banking sector. Such as:

  For money transfer form one bank to another bank a customer must need to be a bank account on the particular bank.

  In case of foreign currency, the customer must need a bank account to receive the currency.

  In case of sent money to outside of the country, without an account the customer cannot be able to sent money.

All of the banks strictly followed the money laundering act. If any of them failed to follow the rules there is a punishment for the bank by the government.

General Banking

 Introduction

General banking department is the heart of all banking activities. This is the busiest and important department of a branch, because funds are mobilized, cash transactions are made; clearing, remittance and accounting activities are done here.

Activities OF GENERAL Banking Department

Since bank is confined to provide the services everyday, general banking is also known as ‘retail banking’. In EXIM Bank LTD Principal Branch, the following departments are under general banking section:

1)      Account opening section

2)      Deposit  section

3)      Cash    section

4)      Remittance  section

5)      Clearing section

6)      Accounts section

ACCOUNT Opening Section:

Account opening is the gateway for clients to enter into business with bank. It is the foundation of banker customer relationship. This is one of the most important sections of a branch, because by opening accounts bank mobilizes funds for investment. Various rules and regulations are maintained and various documents are taken while opening an account. A customer can open different types of accounts through this department. Such as:

             1.  Al –Wadia (Current) account.

             2. Mudaraba Savings (SB) account.

             3. Mudaraba Short Term Deposit (MSTD)

Types of Accounts with Terms and Conditions

Al- Wadia (Current) Account:

Current account is purely a demand deposit account. There is no restriction on withdrawing money from the account. It is basically justified when funds are to be collected and money is to be paid at frequent interval.

Some Important Points are as follows-

      1. Minimum opening deposit of TK.1000/- is required;

2.  There is no withdrawal limit.

3.  No interest is given upon the deposited money;

4.  Minimum Tk.1000/= balance must always maintain all the time.

Mudaraba Savings (SB) Account:

This deposit is primarily for small-scale savers. Hence, there is a restriction on withdrawals in a month. Heavy withdrawals are permitted only against prior notice. Some Important Points are as follows-

1.   Minimum opening deposit of Tk.5000/= is required;

2.   Minimum Tk. 1000/= balance must always maintain all the time;

3.  Withdrawal amount should not be more than 1/4th of the total balance at a time

     and limit twice in a month.

4.  If withdrawal amount exceed 1/4th of the total balance at a time no interest is

           given upon the deposited money for that month.

Mudaraba Short Term Deposit (MSTD) Account:

Normally various big companies, organizations, Government Departments keep money in MSTD account. Frequent withdrawal is discouraged and requires prior notice.  The deposit should be kept for at least seven days to get interest. The interest offered for MSTD is less than that of savings deposit. Interest is calculated based on daily minimum product and paid two times in a year. Interest rate is 4.50%.

 Account Opening procedure:

Step 1The account should be properly introduced by Any one of the following:
  • An existing Current Account holder of the Bank.
  • Officials of the Bank not below the rank of an Assistant officer.
  • A respectable person of the locality well known to the Manager/Sub-Manager of the Branch concerned.

Step 2Receiving filled up application in bank’s prescribed form mentioning what type of account is desired to be openedStep 3

  • The form is filled up by the applicant himself / herself
  • Two copies of passport size photographs from individual are taken, in case of firms photographs of all partners are taken
  • Applicants must submit required documents
  • Application must sign specimen signature sheet and give mandate
  • Introducer’s signature and accounts number – verified by legal officer

Step 4Authorized Officer accepts the applicationStep 5Minimum balance is deposited – only cash is acceptedStep 6Account is opened and a Cheque book and pay-in-slip book is given

 

 Documents required for opening account

 □   Individual / Joint Account:

  1. Introduction of the account.
  2. Two photographs of the signatories duly attested by the introducer.
  3. Identity (copy of passport).
  4. Joint Declaration Form (For joint a/c only).
  5. Employee’s Certificate (in case of service holder).

 □   Partnership account:

  1. Introduction of the account.
  2. Two    photographs of the signatories duly attested by the introducer.
  3. Partnership letter duly signed by all partners (Sign should be similar as stated in Partnership Deed).
  4. Partnership Deed duly certified by Notary public.
  5. Registration (If any).
  6. Updated Trade license.

    Proprietorship account:

  1. Introduction of the account.
  1. Two    photographs of the signatories duly attested by the introducer.
  2. Valid copy of Trade License.
  3. Rubber stamp.
  4. TIN number certificate.
  5. Identity (Copy of passport).
  6. Permission letter from DC/ Magistrate (in case of newspaper)

□   Limited company:

  1. Introduction of the account.
  2. Two photographs of the signatories duly attested by the Introducer.
  3. Valid copy of Trade License.
  4. Board resolution of opening A/C duly certified by the Chairman/Managing Director.
  5. Certificate of Incorporation.
  6. Certificate of Commencement (In case of Public limited company).
  7. Certified (joint stock) true copy of the Memorandum and Article of  Association of the Company  duly attested  by Chairman or Managing Director.
  8. List of directors along with designation & specimen signature.
  9. Latest certified copy of Form – xii (to be certified by register of joint stock companies) (In case of Directorship change).
  10. Rubber Stamp (Seal with designation of each person)
  11. Certificate of registration (In case of Insurance Company – Obtained from department of Insurance from the Peoples Republic of BD).

□    Club / societies account:

  1. Introduction of the account.
  2. Two photographs of the Signatories duly attested by the introducer.
  3. Board Resolution for Opening A/C duly certified by President/ Secretary.
  4. List of Existing Managing Committee.
  5. Registration (if any).
  6. Rubber Stamp.
  7. Permission letter from Bureau of N.G.O.(In case of N.G.O. A/C).

 Deposit Section:

Deposit is the lifeblood of a bank. From the history and origin of the banking system

We know that deposit collection is the main function of a bank.

Accepting deposits:

The deposits that are accepted by EXIM Bank like other banks may be classified in to,

a) Demand Deposits

b) Time Deposits

Demand deposits:

These deposits are withdrawn able without notice, e.g. current deposits. EXIM Bank accepts demand deposits through the opening of,-

a) current account

b) Savings account

c) Call deposits from the fellow bankers

Time deposits:

A deposit which is payable at a fixed date or after a period of notice is a time deposit. EXIM Bank accepts time deposits through Fixed Deposit Receipt (FDR), Short Term Deposit (STD) and Bearer Certificate Deposit (BCD) etc.

While accepting these deposits, a contract is done between the bank and the customer. When the banker opens an account in the name of a customer, there arises a contract between the two. This contract will be valid one only when both the parties are competent to enter into contracts. As account opening initiates the fundamental relationship & since the banker has to deal with different kinds of persons with different legal status, EXIM Bank   officials remain very much careful about the competency of the customers.

 Cash Section:

Banks, as a financial institution, accept surplus money from the people as deposit and give them opportunity to withdraw the same by cheque, etc. But among the banking activities, cash department play an important role. It does the main function of a commercial bank i.e. receiving the deposit and paying the cash on demand. As this department deals directly with the customers, the reputation of the bank depends much on it. The functions of a cash department are described bellow:

 Functions of Cash Department:

Cash Payment1.Cash payment is made only against cheque

2.This is the unique function of the banking system which

is known as “payment on demand”

3.It makes payment only against its printed valid ChequeCash Receipt1.It receives deposits from the depositors in form of cash

2.So it is the “mobilization unit” of the banking system

3.It collects money only its receipts forms

Cash packing:

After the banking hour cash is packed according to the denomination. Notes are counted and packed in bundles and stamped with initial.

Allocation of currency:

Before starting the banking hour all tellers give    requisition of money through “Teller cash proof sheet”. The  head teller writes  the number of  the  packet  denomination wise in “Reserve  sheet”  at  the  end of the   day, all the  notes  remained  are  recorded  in  the  sheet.

 Local Remittance:

Carrying cash money is troublesome and risky. That’s why money can be transferred from one place to another through banking channel. This is called remittance. Remittances of funds are one of the most important aspects of the Commercial Banks in rendering services to its customers.

Types of remittance:

  • Between banks and non banks customer
  • Between banks in the same country
  • Between banks in the different centers.
  • Between banks and central bank in the same country
  • Between central bank of different customers.

The main instruments used by the EXIM Bank of remittance of funds are

  • Payment order ( PO)
  • Demand Draft ( DD)
  • Telegraphic Transfer (TT)

So the basic three types of local remittances are discussed below

PointsPay OrderDemand DraftTT
ExplanationPay Order gives the payee the right to claim payment from the issuing bankDemand Draft is an order of issuing bank on another branch of the same bank to pay specified sum of money to payee on demand.Issuing branch requests another branch to pay specified money to the specific payee on demand by Telegraph /Telephone
Payment fromPayment from issuing branch onlyPayment from ordered branchPayment from ordered branch
Payment fromPayment from issuing branch onlyPayment from ordered branchPayment from ordered branch
Generally used to Remit fund Within   the clearinghouse area of issuing branch.Outside the clearinghouse area of issuing branch. Payee can also be the purchaser.Anywhere in the country
Payment Process of the paying bankPayment is made   through clearing1. Confirm that the DD is not forged one.

2.Confirm with sent advice

3.Check the ‘Test Code’

4.Make payment1.Confirm issuing branch

2.Confirm Payee A/C

3.Confirm amount

4.Make payment

5.Receive adviceCharge Only commissionCommission + telex chargeCommission     +

telephone

Fixed Deposit:

The Local Remittance section of EXIM Bank Karwan Bazaar Branch also issues FDR.

They are also known as time deposit or time liabilities. These are deposits, which are made with the bank for a fixed period, specified in advance. The bank need not maintain cash reserves against these deposits and therefore, the bank offers higher of interest on such deposits.

Opening of fixed Deposit Account:

The depositor has to fill an account form where in the mentions the amount of deposit, the period for which deposit is to be made and name/names is which the fixed deposit receipt is to be issued. In case of a Joint name EXIM Bank also takes the instructions regarding payment of money on maturity of the deposit. The banker also takes specimen signatures of the depositors.

SL no.Range of amount  Rate of Interest
01TK 10000.00-Above12%

A fixed deposit account is then issued to the depositor acknowledging receipt of the sum of money mentioned there. It also contains the rate of interest and the date on which the deposit will fall due for payment.

  • Term Deposits: These rates are not negotiable. In this table we can find out the percentage that is given by the bank for specific period of time to the customer.

Fixed deposit: 3 (three) month

SL no.Range of amount  Rate of Interest
01TK 10000.00-Above10%

 Fixed deposit: 6 (six) month

SL no.Range of amount  Rate of Interest
01TK 10000.00-Above11%

Fixed deposit: 12 (twelve) month

SL no.Range of amountRate of Interest
01TK 10000.00-Above12%
  • Payment of interest: It is usually paid on maturity of the fixed deposit. EXIM Bank calculates interest at each maturity date and provision is made on that “miscellaneous creditor expenditure payable accounts” is debited for the accrued interest.
  • Encashment of FDR: In case of premature FDR< EXIM Bank is not bound to accept surrender of the deposit before its maturity date. In order to deter such a tendency the interest on such a fixed deposit is made cut a certain percentage less the agreed rate. Normally savings bank deposit is allowed.
  • Loss of FDR:  In case of lost of FDR the customer is asked to record a GD (general diary) in the nearest police station. After that the customer has to furnish an Indemnity Bond to EXIM Bank a duplicate FDR is then issued to the customer by the bank.
  • Renewal of FDR: In EXIM Bank, the instrument is automatically renewed within seven days after the date of its maturity if the customer does not come to encase the FDR. The period for renewal is determined as the previous one.

Foreign Remittance

This bank is authorized dealer to deal in foreign exchange business. As an authorized dealer, a bank must provide some services to the clients regarding foreign exchange and this department provides these services.

The basic function of this department are outward and inward remittance of foreign exchange from one country to another country. In the process of providing this remittance service, it sells and buys foreign currency. The conversion of one currency into another take places at an agreed rate of exchange, which the banker quotes, one for buying and another for selling. In such transactions the foreign currencies are like any other commodities offered for sales and purchase, the cost (convention value) being paid by the buyer in home currency, the legal tender.

Remittance procedures of foreign currency

There are two types of remittance:

A) Inward remittance

      B) Outward remittance

A) Inward Foreign Remittance

Inward remittance covers purchase of foreign currency in the form of foreign T.T., D.D, and bills, T.C. etc. sent from abroad favoring a beneficiary in Bangladesh. Purchase of foreign exchange is to be reported to Exchange control Department of Bangladesh bank on Form-C.

B) Outward Foreign Remittance

Outward remittance covers sales of foreign currency through issuing foreign T.T. Drafts, Travelers Check etc. as well as sell of foreign exchange under L/C and against import bills retired.

Working of this department

  1. Issuance of TC, Cash Dollar /Pound
  2. Issuance of FDD, FTT & purchasing, Payment of the same.
    1. Passport endorsement.
    2. Encashment certificate.
    3. F/C Account opening &filing.
    4. Opening of Export FC retention Quota A/C& maintain.
    5. Maintenance of ledger of Cash Dollar, FC Deposit A/C & TC.
    6. Maintain FBC register &follow up FBC.
    7. Opening of Student file &Maintain.
    8. Preparation of all related statement, Voucher & posting.
    9. Preparation of Weekly, Monthly, Yearly Statement for Bangladesh Bank returns timely.

Customers Satisfaction

Some are parts:

Customers Satisfaction Between Exim Bank and Standard Chartered Bank Limited (Part 1)

Customers Satisfaction Between Exim Bank and Standard Chartered Bank Limited (Part 2)