Marketing Operation and Competition Analysis of Crown Cement

The main objective of this report is to identify issues and factors affecting marketing operation and Competition Analysis of Crown Cement. Other objectives are find out the competitive strength and weakness as well as other market challengers of this industry and find out the recent market conditions. Finally draw some ideas about how changes in market offering influence the consumer behavior and prepare some guidelines and suggesting some policy which will be effective in securing customer satisfaction by analyzing various market situation.

 

Introduction

Cement is the latest addition in the list of export commodities in Bangladesh. Our country started exporting cement from January 2003. Crown Cement of M.I. Cement Factory Ltd. takes the pride of part of it. Earlier, apart from some production of state-owned Chhatak Cement Factory, the country was dependant on its import. In this context, local investors took the initiative for setting up cement factories and starts producing cement in 1992. The production in eight private factories stood 34 lakh tons in 1997, So far, about 100 Factories got government’s approval of which 56 factories are on production with a production capacity of 1.30 crore metric tons against a domestic demand of 60 lakh tons in a year.

Research shows that there is a 12 percent increase in domestic demand of cement every year. But the investors cannot rely on only the domestic demand of the cement. They have to look for markets abroad. It is understood that there is no way to get the market abroad without producing international standard quality cement. M.I. Cement Factory Ltd. realized this in time. With its quality cement, the management tried to explore markets in foreign states including India. The Indian state of Tripura responded first. Verifying the quality of some brands of cement in Bangladesh the buyers from Tripura agreed to import crown cement. In this way local cement goes beyond the border. His excellence commerce minister Amir Khashru Mahmood Chowdhury cut the ribbon in the factory premises at Mukterpur in Munshiganj on January 3, 2003 for exporting the consignment of cement to Tripura, India.

In the modern days, there is no alternative to cement for construction works. The state owned Chhatak Cement Factory and Chittagong Cement Clinker Factory were the only two cement factories, which had been producing cement in the post liberation period. As their production capacity was much less than the market demands, cement were being imported to meet the necessity. But in the name of imported items market had been flooded with adulterated cement. As a result, consumers could not rely on any one of those brand. In this scenario, local manufacturers came in the line in decade ’90 and thus consumers started changing their mind over the quality of the cement. In this continuity, M.I. Cement Factory Ltd. was set up on the bank of river Dhaleswari in the industrial belt of Mukterpur in Munshiganj district, nearest to the capital city of Dhaka.

The Journey of M.I Cement Factory Limited:

The foundation stone of the M.I. Cement Factory Ltd. was laid on December 11, 1998. Primarily the daily production capacity of the factory was 600 metric tons as it follows the world famous O-Sepa separator of Japan. M.I. Cement Factory went into operation commercially in 2000 and marketed its products with the brand name of Crown Cement. From the very beginning, it has maintained a non-compromising position on its high quality. As a result, it has gained huge popularity in the market. Due to increase of demand, company set up its second unit with the capacity of 800 metric tons per day within two years.

Altogether the factory has been producing 1400 metric tons of cement per day from September 6, 2002. Crown Cement is accredited by BUET, BSTI and LGED. Each and every consumer now knows that Crown Cement attaches highest priority for maintaining its quality, weight, and services.

Mission & Vision:

The company mission is to provide Bangladesh with high quality cement for solid foundation of its physical infra-structure. A team of excellent efficient work force is in its employment who feels a homely atmosphere in the company. We try to give them liberty to contribute their best in production of quality products and imparting high quality services to the utmost satisfaction to its customers. They work here with perfect zeal and responsibilities in co-operative unison. Catering to the home market our vision is to cross the boarder and let our product to enter into world market.

The goals of the company are given below:

  • Provide highest standard products and secure customers satisfaction.
  • Secure strongest competitive production through creative product and operational excellence.
  • Have highest entrepreneurs’ skills.
  • Create a team of employees of highest professional skills.
  • For conversation of natural resources to engage in research and innovation to use alternative raw materials where possible.
  • Extension of facilities to customers MICFL has taken steps to supply to customers cement in bulk through its bulk carries and also in form of ready mixed concrete direct to construction site corporate nature in management.

Objectives of the Study:

Each research studies have some identified objectives; researchers usually attempt to achieve these objectives through all his efforts. The main objective of this report is to identify issues and factors affecting marketing operation of MICFL.

The report has some broad objectives:

  1.  To understand marketing procedure of MICFL.
  2. To find the reasons why the customers are dissatisfied
  3. To find out the competitive strength and weakness of MICFL as well as other market challengers of this industry.
  4.  To find out the recent market conditions.
  5. To have some ideas about how changes in market offering influence the consumer behavior.
  6. To understand the important areas of consumer expectation regarding product package offered by the cement company in our country.
  7. To prepare some guidelines and suggesting some policy which will be effective in securing customer satisfaction by analyzing various market situation.

Methodology of the Study:

According to the topic of my report, which is about marketing operation and discussing the current marketing system of M.I cement factory limited – I basically follow the semi-structured method. All necessary Information Have been collected on the basis of personal discussion or conversation with various divisional employees of M.I cement factory limited rather than a structured questionnaire. Report is done also by taking considerations of report of M.I cement factory limited along with various journals, handout published by M.I cement factory limited. Here, we also are seeking information from the website of the company.

Both primary and secondary data sources were used to generate the report.

  • Primary data sources were survey and personal interview.
  • Secondary data sources were various books (for theory), related papers of the organization and previous report.
  • Some of the data are collected through Internet.

 

Management of M.I. Cement Factory Limited:

M.I. Cement Factory Ltd. has a group of skilled engineers, foreign trained chemist, and experienced technicians who supervise its overall production. Behind the screen, there is a promising, honest, and experienced management to oversee the whole thing. We, the crown cement management, has been doing business for about 40 years in this line. So, we believe that there is no alternative to quality, accurate weight, and excellent services.

M.I. Cement Factory Ltd. so far appointed 325 persons as skilled manpower. In addition to this 500 people are also associated with its marketing and transport departments. We think about 3000 members out of 825 families depend on this factory for their livelihood.

Business Product:

Cement is basically a grinding mill that imports raw materials and manufacturers the final products. It started in 2000 with a production capacity of 180,000 MT annually. The product having high standard quality found its great acceptability to customers, ranging from individual builders to contractors or corporate organization. Soon the management of M. I. Cement Factory ltd. took the expansion program and set up its 2nd unit with another 240,000 MT per year’s production capacity in 2007.

Presently the M. I. Cement Factory ltd is producing two types of cement depending on customers such as customers’ choice viz.

1) Ordinary Portland Cement

2) Composite Portland Cement.

Ordinary Portland cement Type-I:

For general construction work, in concrete where no special protection such as

Sulphate or acidic attack from soil and water not anticipating, this type of cement is used. It is marketing in brand name:

“Crown Cement”, Standard mark:

BDS-EN-197-1:1993 CEM-I 42.5 N

Elements for Ordinary Portland cement:

Clinker………………………………………95-100%

Zip sum………………………………………0-5%

Composite Portland cement:

Cement Factory ltd introduced from 2005 this standard of cement matching with the specific demand of construction such as foundation, floor, brick-laying, plastering and concrete work also. Trade mark, “Crown Cement” standard: BDS EN: 197-1:1993 CEM-II/A or B42.5 N

Elements for Composite Portland cement:

Clinker……………………………………..…82-94%

Zip sum…………………………………….…0-5%

Other (Slag, Lime Stone, Slage)………………6-20%

 

Business Procurement:

Like the most of the cement mills in the country, M. I. Cement Factory ltd is also grinding mill and almost all the raw materials are imported. It imports mainly from Thailand, Indonesia, Korea, Japan, and India. At first the management representatives visited such countries and manufacturers of raw materials to ensure desired quality conforming to produce quality cement. For producing composite cement M. I. Cement Factory ltd imports slag from Japan for an additive with clinker. After arrival it tests the raw materials through some known trading houses who have been tested to be bonafide and dependable.

Packing:

“Crown Cement”, the brand name of M. I. Cement Factory ltd’s product, is marketed in 50 kg packing. It is packed either in Kraft paper bag or P.P. woven bags. Presently taken steps to satisfy needs of some customers for supply of cement in bulk and also ready-mix concrete.

Training:

The company arranges training to its employees and workers in their respective field both internally and also engaging experts on contractual basis. Also let some of the key personnel to attend workshop and symposium on cement matter both at home and abroad.

Technical assistance & guidance to the end-users. The company has its well-versed engineers and other marketing team who constantly get in touch with the seller and consumers impart technical assistant and advice in construction work.

Annual Production:

The factory produces 420,000 metric tons or 8400,000 bags of cement yearly. Crown management tries to deliver the products to its clients directly from its factory through different routes.

 

Export Marketing:

Cement is the latest addition in the list of export commodities in Bangladesh. Our country started exporting cement from January 2003. Crown Cement of M.I. Cement Factory Ltd. takes the pride of part of it. Earlier, apart from some production of state-owned Chhatak Cement Factory, the country was dependant on its import. In this context, local investors took the initiative for setting up cement factories and starts producing cement in 1992. The production in eight private factories stood 34 lakh tons in 1997, So far, about 100 Factories got government’s approval of which 56 factories are on production with a production capacity of 1.30 crore metric tons against a domestic demand of 60 lakh tons in a year.

Research shows that there is a 12 percent increase in domestic demand of cement every year. But the investors cannot rely on only the domestic demand of the cement. They have to look for markets abroad. It is understood that there is no way to get the market abroad without producing international standard quality cement. M.I. Cement Factory Ltd. realized this in time. With its quality cement, the management tried to explore markets in foreign states including India. The Indian state of Tripura responded first. Verifying the quality of some brands of cement in Bangladesh the buyers from Tripura agreed to import crown cement. In this way local cement goes beyond the border. His Excellency commerce minister Amir Khashru Mahmood Chowdhury cut the ribbon in the factory premises at Mukterpur in Munshiganj on January 3, 2003 for exporting the consignment of cement to Tripura, India

Operation of Plan:

Cement Factory Ltd. has imported machinery from P. R. China designed by reputed qualified designer of ZTIFC with the goal to achieve quality production continuously. The plant also has Japanese Technology to separate fine cement from the coarse one. Total operation is controlled from the control room by auto signaling system for each device which instantly informs the Engineers and duty about the performance fluctuation from ideal parameters of all most all machinery in operating so that the concerned technical personnel can easily up hold quality production. In packing section the main equipment was manufactured with German Heaver Technology which ensures accurate packing of cement in each bag for long time. Our Engineers always careful make time to time calibration of cement of machinery where required to keep soundness and accuracy of operation.

Quality Policy of Crown Cement:

The phony of M.I. Cement Factory Ltd. is to market kept product of consistent quality at home and abroad as per world standard procedure in accordance with good manufacturing practices in sate of the plant and process, packet in appropriate packing and remain committed to this objectives at all time.

M I. Cement Factory Ltd. adopted ISO 900: 200 ads the model for their quality management system. Accordingly a documented system of procedure and instruction has been established throughput the organization defining business process, responsibility, & authority.

Management is committed the resources and creating an environment in which each employee can contribute his/her skill, talent and ideas in the never ending process of improvement and all aspect of business.

Process and Maintained Quality:

We are produce two type of cement in our factory.

  1. Portland cement (opc) / CEM-I
  2. Portland composit cement (ppc)/ CEM-II (A-M & B-M)
  3. Raw materials used in process: Clinker, Gypsum, Fly ash, slag and Lime stone are used in grinding cement factory like M. I. Cement factory Ltd. All raw materials are tested at our quality control department before import. If the standard of sample is satisfied, then it is permitted to import. For this, M. I. Cement factory Ltd. always uses a high quality of clinker to make elevated Cement. When the vessel with clinker comes to our jetty, again the sample is collected by Q. C. personnel to test both physical and chemical properties of the clinker. After completion unloading of clinker is started. This system follows for each raw material.

 

Mineral composition only for clinker:

All raw materials are preserved in a well protected shade to resist the absorption from rain water. Raw materials are used to process. Initially, the clinkers crushed by Jaw crusher to make uniform size (<25 mm). Then clinker is sent to ball mill through feeding belt with Gypsum, fly ash, slag, lime stone are dozing by individual devise. All raw ratios maintain by computerized. After all raw materials in ball mill, then the cement comes out and enters into separator (O-Sepa) by bucket elevator through air-slide to separate fine and coarse cement. Fine cement is sent to silo through bag filter by screw conveyor for grinding Again. During running production our Q. C. department collects the fine cement to test.

Sample and sampling system:

Quantity of raw materials or cement taken at random for the intended tests or in accordance with a sampling plan, from a larger stock. E.g. lighter Vessel, trucks, bags, silo etc. Or from a given lot. Stapling is carried out using particular sampling equipment. The frequency of sampling and the type of sample e.g. Spot sample or composite depends on the requirement to satisfy the standards.

Blaine (sp-surface):

Blaine is an important test for Cement. A rapid development of strength high fineness (Blaine) is a vital property of cement. This parameter is tested at our laboratory in accordance with ASTM C 204 by the test method for fineness of hydraulic Cement by air permeability apparatus per one hour after. Then we plot the result of Blaine against time daily, weekly, and monthly for high checking of quality on our product (Crown cement).

Setting Time:

An ideal setting time always helps to again the strength of cement. in actual construction dealing with cement paste, mortar or concrete Certain time is required for mixing , transporting, packing and finishing. During this time the cement paste, mortar and concrete should be in plastic condition. The time interval for which the cement products remain in plastic condition is known as the setting time. Our laboratory personnel test this parameter in accordance with ASTMC 191 by the test method for time of setting of Hydraulic Cement by Vicat Needle twice in a shift. We consider the initial setting time (100 min-120 min) and final setting time (240 min-280 min) due to quality of Crown Cement.

Strength Test:

Compressive strength is the most important test of cement. High quality of cement means high strength of cement. We regularly test this parameter on Crown cement at our laboratory for 3 days, 7 days and 28 days as per ASTM C 109 using 2-inch or 50 mm cube specimens. We maintain the temperature of mixing and cursing water and the humidity of room during test.

Water for Normal consistency:

This test is required to measure the water content in cement for testing setting time test.

 

Moisture:

Moisture is the main enemy of cement. Strength of cement may be deteriorated due to moisture. This we import moisture free clinker.

Moreover, moisture of Cement is checked by our laboratory personnel at running production. Besides it, everyday, percentage of LOI, SO3 and chemical properties are tested chemically at our laboratory according to ASTM C 114 to check the retardation and expansion of Cement.

Test Records keeping:

All records of tests and analysis have been keeping in suitable format in the separate register book.

List of Quality Control Department Employee:

Aforesaid total Process and Quality Control Ever Quality Even Quality Ensured by:

(1) One General Manager
(2) One chemist
(3) 3 (three) persons of Assistant Chemist
(4) 3 (three) persons of trained technician

Quality Control:

Qualitative Aspects of manufacturing process of crown cement M I. Cement Factory Ltd. is of the Fast growing factory in Bangladesh his been manufacturing mainly ordinary Portland Cement branded as Crown Cement since October 2000. It is situated on the bank of the river Dhaleswary at west Mukterpur, Munshigonj. It Is a Cement Clinker Grinding Mill comprises two units with 600 MT and 800 MT production capacities per day. Factory is equipped with machinery imported from P. R. China and Processes mechanized system for unloading, transportation, loading of raw-materials as well as automatic and accurate packing and delivery system. Crown Cement have been maintaining the quality with the help of its own laboratory equipped with sophisticated Chinese and Japanese apparatus and to meet quality requirement qualified and efficient Engineers, Chemist and Technicians have been discharging their duties with responsibility and efficiency round the clock

Equipment of crown cement:

Newly Installed Equipment: We have established another for testing quality parameters to ensure the standard BDS EN 197-1: 2003 at our laboratory. All necessary EN standard equipments have already been procured and we will provide these testing facilities in addition of ASTM method. Our testing schedule is now added as follows.

Properties, test methods, and minimum testing frequencies for the auto control testing to be carded out for Crown cement at our Laboratory.

 

Raw Materials and Utilization:

High quality Clinker and Gypsum are used in M.I. Cement Factory Ltd. as its raw materials. These materials are imported directly from Indonesia, Thailand, Malaysia and Korea. The imported raw materials are preserved in a well-protected place to maintain the quality of the materials intact. SGC, the world famous testing institutes certifies the quality of the raw materials before those are imported. Raw materials are also tested in its own laboratory.

Cement is mainly a connecting material. Portland cement is widely used among various types of cements. Clinker is the main element of cement. Gypsum is mixed with it. The ration of these two materials Clinker and Gypsum are: 97:03. Gypsum helps to retard the cement to be set so that builders get enough time to make their work done. Except Chhatak cement factory, all the other factories of the country use imported clinker

Modern Technology :

M.I. Cement Factory Ltd. is being produced in the ‘Close Circuit’ technology. In addition to this, the O’Sepa Separator System (Japanese technology) assures the fineness of the cement. The whole production system is computerized.

 

Crown Cement Cares:

ISO:

By dint of quality management M. I. Cement Factory ltd. earned the certification on ISO 9001:2000 quality Management System (QMS).This achievement accomplished within a period of 2 years of operation with the performance of its devoted and diligent work-force.

Health & Safety:

Cement Factory cares for keeping the environment free from pollution. So it takes appropriate measures for preservation and protection of environment. For this end in view it keeps its desired mechanical devices and gives due emphasis for well congenial health condition within the factory for its employees. For financial security against any mishappening it brings its employees under of Group Insurance facility.

 

Statistical Analysis and Graphical presentation of findings:

Types of Cement (OPC/PCC).

Table. Trend of different types of cement produce in Bangladesh.

Sl. NoCompany NameTypes
1.Crown Cement PCC
2.Shah CementSpecialPopular
3.Lafarge Cement PCC
4.King brand Cement PCC
5.Fresh Cement PCC
6.Holcim CementOPCPCC
7.Seven Ring Cement PCC
8.Premier Cement PCC
9.Scan Cement PCC
10Elephant Cement PCC
11.Anwar Cement PCC
12.Confidence Cement PCC
13.Emirates Cement PCC
14.Cemex CementOPCPCC
15.Seven Horse Cement PCC
16.Mir Cement PCC
17.Anchor Cement PCC
18.Modern Cement PCC
19.Akij CementOPCPCC
20Five rings Cement PCC

In overall basis, the companies are mainly produce two types of cement for our local market. The types are Ordinary Portland Cement (OPC) and Portland Composite Cement (PCC).

Production & Consumption

Table. Trend of Installation capacity and Actual consumption in Bangladesh.                                                              

Sl. NoCompany NameProduction(MT)Consumption (MT, 85%)
1.Shah Cement60004250
2.Lafarge Cement50004250
3.King brand Cement50002975
4.Fresh Cement40003400
5.Holcim Cement36001700
6.Seven Ring Cement30002550
7.Crown Cement29002465
8.Premier Cement20001700
9.Scan Cement20001700
10.Elephant Cement20001275
11.Anwar Cement17501275
12.Confidence Cement16001020
13.Emirates Cement1600850
14.Cemex Cement15001020
15.Seven Horse Cement900765
16.Mir Cement800510
17.Anchor Cement800595
18.Modern Cement700425
19.Akij Cement600510
20.Five rings Cement16063
  Total:     45910 

This study has found that Crown cement is in 6th position and the top most position hold by Shah Cement.

 

Competing brand in Bangladesh.

Table: The Brands those are competing very prospectively in the local   market.

Sl. No.Company NameAverage Satisfaction Scale
1.Scan Cement8. 0
2.Holcim Cement7. 2
3.Shah Cement7. 2
4.Cemex Cement6. 9
5.King brand Cement6. 7

 

Special remarks:

The current survey has revealed some special remarks about the competing brands those are Quality, service, pricing, brand image, Delivery, quality control, sales, advertising, Commitment to the Customer, efficient Management, market penetration, segmentation, World wide renown, Full production & consumption, market positioning, and market coverage etc.

Some special features of Cement Industries.

  • We use  quality full clinker
  • Strictly Quality control
  • German Origin
  • Swiss Technology
  • Brand corporate client range
  • The only integrates by process cement plant in BD
  • Strength, setting time and finesse up to mask.
  • We Collect raw materials from only one source
  • Maintaining accurate raw materials for PCC.
  • Produced and analyzed under foreign expert supervision
  •  Limestone, slag, fly ash & gypsum :20%   and Clinker:80%
  • We have a good brand Image because before starting production in one country   we imported  this brand in Our country
  • Conventional production brand, only Holcim and king brand is very strength for piling, brand image, use  of accurate raw materials in order customer

 

Current market price of different brand of cement (per bag only).

Table-5: Different Company’s price and percentage of dealer and corporate customer.

Sl. NoCompany NameDealer price

(Ex. Factory)

Perc

entage

(%) of Dealer

Corporate price

(Ex. Factory)

Perc

entage

(%) of Corporate

1.Shah Cement342-33080342-33020
2.Lafarge Cement3607536025
3.King brand Cement3307033030
4.Fresh Cement3207532525
5.Holcim Cement3656035040
6.Seven Ring Cement3358033520
7.Crown Cement3468034020
.Premier Cement3339033010
9.Scan Cement3557035030
10Elephant Cement3357533525
11.Anwar Cement3337533525
12.Confidence Cement3457534625
13.Emirates Cement3397034020
14.Cemex Cement3458035020
15.Seven Horse Cement324-325100N/A00
16.Mir Cement3306033540
17.Anchor Cement325100N /A00
18.Modern Cement3307033530
19.Akij Cement3557035330
20Five rings Cement320100N/A00

In this study we have found that different brand and their price offer to our local market and percentage of their dealer and corporate client. The price range for dealer 320 to 365 (taka) and corporate 325 to 360 (taka). The average percentage of dealer is   78 % and corporate client 22 %.

Different types of payment system used by Cement Company to sell out the product.

  • Cash, Credit against bank guarantee (1-30 days) DD, TT, for the corporate, LC, Pay Order
  • Only Cash Advance (Seven Horse)
  • Credit against bank guarantee (7-120days) PDC  (Cemex)

Difficulties to sell out the Cement in Our local market.

  • Consumers are not so quality concern
  • Local company providing some credit in the market.
  • High price gap- Scan vs. others (approximate-30tk)
  • Weakness to low price product
  • Transportation, credit, factory delivery problem
  • Production size is big then market size
  • Discrimination among dealer and corporate price
  • Low Price of different local brand as using clinker in low proportion, Political problem, price increase at Bricks and rod.
  • Difficulty in pricing, quality weight, and lack of marketing teem.
  • Increase market competition
  • Electricity  fall
  • Credit Problem
  • Price discrimination is high
  • Natural disaster , political instability of country

Cement Companies importing raw materials from different countries.

  • Indonesia
  • Thailand
  • China
  • Malaysia
  • Philippine
  • Taiwan
  • Sudan
  • India
  • Singapore

Export countries.

India

Promotional activity.

Sl. No.ParticularsPercentage
1.TV advertisement12 %
2.Bill board Advertisement18 %
3.Door to Door Advertisement14 %
4.Cable Advertisement03 %
5.Paper Advertisement15 %
6.Hand bill Advertisement12 %
7.Others Advertisement26 %

Of the total respondents, the study reveals that only 26% provide other advertising such as wall paint, shop paint, sticker, bus decoration etc. 18% bill board advertisement 15% Paper advertisement, 14% door to door advertisement 12% hand bill, 12% TV advertising and 3% cable advertisement.

 

Presently the Promotional activity taken by cement industries in Bangladesh.

  • Sales promotion scheme to retailers upon fulfilling target, retailers will be rewarded and prize.
  • For larger quantity purchase, special price incentive provide to the purchaser , credit facility     (Highest 1 month)
  •  Target based commission
  •  Dealer Scheme (1 month) price on sale
  •  Retailer meet, Halkhata, discount, and Coupning
  •  Branding pen, T-shirt, key ring, walling-(very popular), branding pad & tissue box etc
  •  Bus decoration
  •   Engineer visit
  • Mason meet, end User meet, training Program
  • TV advertisement, Shop Sign board, wall painting and gift items etc.

 

Recommendations:

  • Create royal customer.
  • Increase sales and promotional activity
  • Increase conference with engineer, and mason.
  • Chain of command should be strong.
  • Increase number of employee.
  • Import system has to be faster
  • Reduces the overdue amount.
  • Maintaining quality with low price
  • Crown Cement Company should improve delivery system. Because some time they cannot delivery their product at right time at place
  • Price policy should be fixed.

 

Concluding Remark:

The report should start the concluding part by restating the hypothesis of the study. The report hypothesis was, “Although Crown Cement limited is leading the market of cement industry with a sharp distance, and their customers are not fully satisfied with the company’s marketing services. If crown cement does not take care of these dissatisfactions and another company enters the market with similar offers, it will be difficult for M.I cement factory limited to keep the current market share intact.” From the analysis of the survey results, it is clear that crown cement’s consumer, retailer, and dealers are dissatisfied with different mode of services offered by the company. Moreover, they clearly pointed that if another company comes with similar offer, they will not hesitate to switch. So, the report hypothesis is proved as a valid one.

So Crown Cement should continue to make additional investment to further expand the coverage and increase the capacity of its network. The company is committed to provide quality service all over Bangladesh and render towards having a satisfied group of customers