Communication problems and solution of GrameenPhone Limited

GrameenPhone, as the market leader of telecom Companies has to keep its customers loyal, which in tern related to the profitability. As customer loyalty related to its Business Solutions Segment, its effectiveness plays a vital role on the reputation of the company.

GrameenPhone in Bangladesh started providing mobile telephony services in 1997 and is partly-owned by Telenor. In addition to core voice services. GrameenPhone offers a number of value-added services on both a contract and prepaid basis.

Communication problems and solution of GrameenPhone Limited

Presentation Transcript:

1. GrameenPhone in Bangladesh:

GrameenPhone in Bangladesh started providing mobile telephony services in 1997 and is partly-owned by Telenor. In addition to core voice services. GrameenPhone offers a number of value-added services on both a contract and prepaid basis. As at 31 March 2011, GrameenPhone had 32.0 million subscriptions, while the mobile penetration and number of inhabitants in Bangladesh were 46% and 158 million, respectively.

2. What is the Definitions of Communication?

The definition of communication is shared in the Webster’s Dictionary as “sending, giving, or exchanging information and ideas”. There are two types of communication,

1. Verbal
2. Non verbal

Both non-verbal and verbal communication are both used on a daily basis. In that regard, it’s important to use communication carefully and with love. Communication can either hurt or heal.

 3. GrameenPhone relation communication problems:

  • žInvestor relations problems
  • žPublic relations problems

 4.  Employee communications problems in GrameenPhone :

  • ž  Investor relations problems
  • ž  Public relations problems
  • ž  Employee communications problems
  • ž  External communications problem

5. GrameenPhone Launched Solutions Campaign for Business Market:

  • Voice Solutions.
  • GP Connect.
  • Mobile Reporting.
  • Vehicle Tracking Service.
  • Business SMS.
  • Business Tune.

6.  GrameenPhone service Packege:

  • Xplore
  • Apon
  • Baadhon
  • Shohoj
  • Spondon
  • Bondhu
  • Smile
  • djuice

7.  Methodology:

As it is a project work in a group we collect the data in a group. We use two methods to collecting the data for our research purpose. We use quantitative (e.g. survey) and qualitative (e.g. face-to-face interviews; focus groups; site visits) Case studies both ways for our data collection.

8.  Conclusion:

GrameenPhone is one of the most renowned telecom organizations in the country. It’s true that with in such a short period of time it is not possible to find out all problems what the authority expects. In spite of shortcomings I tried my level best to make the report Fruitful. I apologize for making errors in the report.