Customer Satisfaction Level of City Bank Limited
Subject: Organizational Behavior | Topics:

Main purpose of this report is to analysis Customer Satisfaction Level of City Bank Limited. Report also shows that how much customer satisfaction varies through branch to branch. The root of this fact is that previously CBL never establish a uniform service quality standard in their organization and the offices served their customers according to their own method. The company is expanding very fast with the recruitment and training of highly potential employees, automation of the daily operations and improvisation of its service quality policies.


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