Customer satisfaction survey help firms measure satisfaction, identify unhappy customers and locate potential advocates. A simple yet effective customer satisfaction questionnaire has 5-10 questions that relate to the service delivery, customer experience along with overall satisfaction. The aim of this type of survey should be to gauge how satisfied your web visitors are. A happy customer is exceedingly valuable to your organization. Process of discovering no matter whether a company’s shoppers are happy or content with the services or products received from the business. May be conducted, over the cellular phone, via email or perhaps internet or in handwritten forms.