Customer’s Perception of Service Quality Shahjalal Islami Bank
Subject: Organizational Behavior | Topics:

Major purpose of this report is to have an overview on Customers’ Perception of Services Quality of Shahjalal Islami Bank Limited, Dhanmondi Branch. Other perceptions are analyze the customers’ perception of Shahjalal Islami Bank and have an idea about the overall service of the bank. This report briefly covers the perception of shahjalal islami bank’s client about their service quality. Finally draw SWOT analysis and find out problems related on customer’s perception of service quality and suggest recommendation.


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