Major purpose of this report is to Evaluation of Customer Satisfaction at Standard Chartered Bank. Other objectives are explain how this bank as a MNC operates all over the world and how this bank provides world class services to their customers. Here also discuss on Standard Chartered Bank’s goals and challenges. This report briefly focus on Background of this bank, Services, Market Analysis and Porter’s five forces. Finally identify problems based on Evaluation of Customer Satisfaction in clearing operations and recommend suggestion for the successful clearing operations of standard chartered bank.