Satisfaction Level of Customers in Products and Services
Subject: Organizational Behavior | Topics:

Major objective of this report is to analysis Satisfaction Level of the Customers in terms of Products and Services Offered By Standard Chartered Bank and identify the major strengths of the banks customer service division. Other objectives are discuss on the features of SCB’s services and analysis about product design and its target group and customer satisfaction with the service provided by consumer banking section. Finally provide with probable solutions for the improvement of the customer service quality.


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