Human Resource management involves all management decisions and practices that directly affect or influence the person or human resources who work for the organization. In recent years increased attention has been devoted to how organizations manage human resources. This increased attention comes from the realization that an organization’s employees enable organization to achieve its goal and management of this human resource is critical to an organization’s success. The presence of human being is no new invention but identifying them as a resource in a more formal way has been made in the recent days. The history of HRM can be characterized as moving through four phases as craft system, scientific management system, the human resource relationship approach and the current organizational science such as human resource approach.
The company considers human resource as an integral part of corporate management for higher productivity. Company follows a dedicated policy for recruitment, training and development, motivating, organizing and retaining and maintaining the existing human resources on the basis of quality education, training and operating experiences.
The main objectives of this are as:
By submitting this report to fulfill my MBA program.
The main objective of this report is to find out the HRM practice System on the Syntho Laboratories Limited.
It also intends to cover the comprehensive knowledge on overall HRM function in Syntho Laboratories Ltd.
Critically analyze the function and the operations of each level of the Syntho Laboratories Ltd.
3.Scope of the Study:
The scope of the study is limited within HRM Practice on Syntho Laboratories Ltd in Bangladesh. It is also limited within the organization of Bangladesh and for reason that information was very much restrictive within the organization as the Syntho Laboratories Ltd is going to be very much competitive. Here I discuss with the topics related to the profile of the organization, Human Resources activities.
For the purpose of the study data and information have been collected from both primary and secondary sources. The relevant information collected from primary sources is collected in an informal way.
The primary sources are as follow:
Face to face discussion with employees of different department.
I have interviewed and taken some suggestions orally from the personnel of Syntho Laboratories Ltd.
Study of file
The secondary sources are as follow: The secondary sources data have been collected from
Books & articles.
By employee guideline
Manual provide by the employee.
1 The company does not have sufficient source of secondary data and collecting of data was not smooth.
2 Analyzing HRM data is much more confusing and complicated than any other data.
3 It was really difficult for me to accumulate confidential HRM data.
6. Organizational Overview
A group of industries with sustained goodwill & expertise in export Oriented Pharmaceuticals Materials & manufacturing.
Syntho Laboratories Ltd. based on Bangladeshi company, started its business operations as a Pharmaceuticals manufacturer supplier in 1988.After that it decided to set up its own factory at Karnapara, Saver . From the very outset this company has been involved in manufacturing specialized Pharmaceuticals Items.
The numbers of employment is 800 (Approx:) in Bangladesh and objective of the corporation is to produce Pharmaceuticals For Consumer with utmost commitment.
100% safety records.
100% delivery on time.
100% quality first time
100% utilization of resources
6.1 Mission Statement
To achieve and maintain a position of world-class Pharmaceutical manufacturer & Supplier.
To deal fairly, open and honesty with all employees, Consumers and suppliers.
To continue quality improvement.
To maintain social and environmental responsibility.
To fulfill the Consumer desire through our universal commitment beyond their expectation.
To ensure availability of commodity and service in an equally balanced way.
6.3 Code of Conduct
Human relations involve some established types of human interactions. The interactions are always independent of the personalities involved. This suggests that individuals are required to be treated differently in order to understand their interactions.
Syntho Laboratories Ltd abides by the principle that decisions on Hiring, salary, benefits, advancements, termination or retirement are based solely on the ability of an individual to do the job.
There shall be no discrimination based on race, gender, marital or maternity status, and religious of political beliefs, age or sexual orientation.
Syntho Laboratories Ltd does not use forced labor in any form-prison, indentured, and bonded of otherwise.
Wages & Salary–
Syntho Laboratories Ltd provides each employee at least the minimum wage or higher and provides each employee a clear, written accounting for every pay period.
Syntho Laboratories Ltd provides each employee all legally mandated benefits. These include meals or meal subsidies, transportation or transportation subsidies; other cash allowances; health care; maternity or transportation subsidies’; religious holiday; leave and contribution to provident funds.
Hours of work/ overtime–
Syntho Laboratories Ltd complies with legally mandated work hours. Each employee when working overtime will be fully compensates work hours. Each employee when working overtime will be fully compensates working hours. Each employee will be provides one day off in seven; and Syntho Laboratories Ltd requires no more than 48 hours of work per week, and no more than 12 hours of overtime work per week.
7. Function of the Organization
As a commercial organization, the basic function of Syntho Laboratories Ltd. is to earn healthy profit for the Company. However, such basic function is insulated with other collateral functions, e.g. creating working environment compatible to international standard-14001, concentrating high on HRD including lucrative welfare for the employees, carrying out social responsibilities for the employees and, to some extent, for the nation, maintaining high quality reputation management, etc. Syntho Laboratories Ltd. one being a good Corporate Company gives priority to Environment Management, Social Responsibility and Compliance Issues. These are well acknowledged and have reflection in various reviews, audit and visit reports.
7.1 Role of the Organization In The Economic Development of Bangladesh
Syntho Laboratories Ltd. is basically a profit oriented industry. It aspires to have efficient production line to enhance profit as well as reputation. However, the company’s profit orientation is not at the cost of its employees, though it is the leading Pharmaceutical manufacturer in Bangladesh it maintains not more than 3000 employees on its pay-roll. An organization of such employee strength may seem huge – in the industrial arena; but when compared as a fragment of national endeavor towards economic development, it may not appear as a frontrunner. However, it will be unfair to portray that the company is completely passive in the economic development of Bangladesh. Syntho Laboratories Ltd. like any other industry of the country contributes to the GDP and have major share of the economic development caused by overall garments sector of the country.
7.2 Controlling of the company
7.3 Personal Status at a glance
9.1 Human Resource Department
The Syntho Laboratories Ltd HRD is the largest department of the company. There are core responsibilities of the department. The General Manager-(HRD) is the head of the department. There are Manager, Assistant Manager, senior officers, officers and Assistant officers In HRD unit. The General Manager is responsible all the functions of HRD. The Counselors report to the GM also as they need to work in close collaboration with the HRD team.
9.2 Recruitment & Selection
Once HR needs is determined, the next step is filling positions or acquiring human resources. Staffing activities include recruiting applicants, screening and selecting – the most qualified candidates and filling some positions through transfer or promotions. The selection process includes several important steps, the first is: carefully defining the open position and determining what skills are needed” to successfully hold the job. Having determined the specific skills and competencies, employment managers frequently go to great length to increase applicant flow, ~ through a variety of recruitment strategies. The employment manager must then utilize carefully developed and validated procedures in screening and evaluating job candidates. These may include application blanks, interviews, and ability test and reference checks. Information from several of these procedures is then combined ~ into a judgment of the potentials of the applicant as an employee.
The various steps of recruitment and selection process that Syntho Laboratories Ltd follows can be summarized as under.
Step-1: Requirement from various departments are Sent to the HRD & department.
Step-2: HRD compiles and verifies the requirements. After necessary approval, HRD department defines the open position and determine the skills needed to hold the job positions.
Step-3: HRD department create the applicant follow through advertisement, and recruitment strategy after carefully defining the job details and job specification.
Step-4: The job applications are received and screened by the recruitment cell, which is a part of HRD department.
Step-5: HRD department calls for the applicant for interview.
Step-6: HRD department under the supervision of Administration department carry out the preliminary interview.
Step- 7: Qualified applicants are called for written test, which is also carried out in the same way.
Step-8: Qualified applicants are called for final interview and selection is done in temporary basis.
Step-9: The temporary selected applicants are sent for induction training for a period of six weeks.
Step-10: After completion of the training the employees are sent to their respective department and kept under probation for six month.
Step-11: After this probation period is over performance evaluation is carried out and qualified employees are selected permanently.
9.3 Selection Test
The following selection tests are carried on in Syntho Laboratories Ltd:
- Written Test Specific for the Subject
- IQ Test
- VIVA (Communication Skill)
- Field Training/Practical Test
Skills and qualifications –
As industries move from manual to a more managerial professions so does the need for more highly skilled graduates. If the market is ‘tight’ i.e. not enough staff for the jobs, employers will have to compete for employees by offering financial rewards, community investment etc.
9.4. HR planning in Syntho Laboratories Ltd.
HRD department under the supervision of General Manager HR does the HR planning. At HRD department Human Resource acquiring is purely done by Human Resource branch. The responsibility of HRD branch is also to impart the necessary training to the employees and look after the future development of the employees.
PLANNING FOR WHICH LEVEL
As the choices of planning for various level goes on – like planning for aggregate level, – planning for each job, planning at individual level, the Syntho Laboratories Ltd centered its focus mainly to plan at aggregate level. Based on timeframe, planning can basically be divided into three different categories: Short term, Intermediate term and Long term planning.
The table of the HR Planning Process:
HR planning process is done as follows:
9.5 HR FORECASTING
HUMAN RESOURCE DEMAND & SUPPLY FORECASTING
As Syntho Laboratories Ltd. is a manufacturing company, their forecasting is concerned with the smooth production functioning of its factories. In this organization, the different tools used for HR demand forecasting are:
- Trend Analysis
- Ratio Trend Analysis
- Computerized Forecasting
- Work Study Sampling
And the different tools used for HR supply forecasting are:
- Absenteeism Rate
- Productivity level
- Skill Inventory
HUMAN RESOURCE POLICIES & PRACTICES
The role of human resource management is one of strategic partner, administrative expert, and consultant (managing all of the organization’s people related processes strategically). It is the job of human resource department to recognize the reason of decreased turnover, higher employee morale, and they are responsible for involving employees in the decision making process when it is optimal in providing key leverage in an organization’s strategic plan.
. The HR function consists of tracking innumerable data points on each employee, from personal histories, data, skills, capabilities, experiences to payroll records. To reduce the manual workload of these administrative activities, this organization has began to electronically automate many of these processes by introducing innovative HRMS/PMIS technology.
The strength of the permanent employees remains in the range of + 800. Syntho Laboratories Ltd offers equal employment to all, irrespective of gender religion cast etc. Over 72% of the employees are male & rests of 28% are female.
In addition to transparent, fair and rational administration, for cohesive work environment a trained and qualified counseling team is dedicated for the following:
- Communication between employee and management
- Relation network development
- Employee and employer empowerment
- Help increase morale and motivation of Employees
- Help increase loyalty to organization
- Reduce Employee Grievances and help avoid industrial unrest / conflict
- Ensure Human Rights and Legal Rights of an Employee
- Maintain healthy Industrial Relations
- Increase production
- Employee Welfare
- Sustain good relation between the workers and the management.
Employees’ requirement Sentiments, suggestions, etc. are given due consideration in framing the operational arrangements. Suggestion / Complaint Boxes are provided at convenient location of each Floor. Individual members are encouraged to come-up with their suggestions, in addition to the feedback from the Counseling Team.
Safety & Security:
Personal safety of the ’employees and visiting people, safety & security of Company asset, documents and records are another prime area of the operation. Practicing the following ensures this process:
- Strict compliance of all Industrial Safety Rules and Regulations
- Maintaining Material Safety Data Sheet (MSDS)
- Fire Safety Equipment;
- Formation of Safety Friend Teams’,
- Training on Safety, including: Fire drill / Evacuation
- Display of Posters etc. on safety.
It may be added that for health and safety, smoking in the factory is prohibited.
Syntho Laboratories Ltd provides well-equipped Medical Center, managed by qualified Physicians and Nurses & net clean dining space both Head office & Factory .
The Company maintains a well equipped Canteen. The company provides lunch to all employees and whenever required, also arranges appropriate Tiffin, & breakfast.
In addition to the Counseling Team, a Welfare Committee representing the Employees is also associated in looking after the Welfare aspects.
9.6 Performance Appraisal
Performance appraisal may be understood as the assessment of an individuals performance in a systematic way, the performance being measured against such factor as job knowledge, quality, quantity of out put,initiative,leadership,abilities,supervision,dependability,co-operation,judgement and the like. Performance appraisal and feedback can be adopted as emotionally laden process that dramatically affects employees’ attitudes toward the organization and themselves. If used inappropriately, the appraisal process can have disastrous effects.
Steps in Performance Appraisal:
- Establish performance standard.
- Communicate Performance Expectation to Employees.
- Measure actual performance
- Compare performance with standards.
- Discuss the appraisal with the employees
- Initiate corrective measures
The performance evaluation is carried out for each employee both at worker and executive levels to confirm that the employees are performing as expected. At the same time, professional training is imparted to the employees as per trait.
A sample of overall Performance Appraisal format for Executive level is given below:
SYNTHO LABORATORIES LIMITED, KARNAPARA, SAVAR, DHAKA
NOTE TO ALL APPRAISERS: On this page, you are required to evaluate the employees’ performance based on work factors and performance rating defined therein. To increase validity of the ratings, please give your comments on the space provided. The importance of individual factors in relation to a position may vary and change over time. Therefore it is important that the superior checks those factors which are critical to successful performance of the employee on the position. P1ease be guided by the following definit1on of the rating scale:
|Note:||5= Significantly Exceeds expectations|
4= Exceeds Expectations
3= Meets Expectations
2= Marginally meets Expectations
1= Significantly below Expectation
|SL. 1…7 should be filled up by SUPERVISOR.|
SL. 8…9 should be filled up by HRD
Total point calculated by HRD.
9.7 Training & Development
The company has the right to transfer an employee from one location to another at any time, at any circumstances depending on its need. Even a transfer order is delivered at a short notice; the concerned employee must be willing to accept it. By moving people into jobs in the sane grade, managers may be able to improve the utilization of their human resources. Transfer may also be beneficial to job holder, since the experience may provide a person with new skills and a different perspective. All transfer issues are handled by HR. HR issues transfer letter at any time with or without giving any notice period to the employee in consultation with departmental head.
The training is conducted for both Executives and Workers. The training aspects can be summarized as follows:
The training requirements of various departments are forwarded to the HR Department at the beginning of the year.
HRD department carries out the necessary analysis, prepares a training forecast for the year and forwards the same to the Administration Department for necessary approval.
On receiving the training forecast the Administration Department approves it with required alterations and/or additional and sends it back to the HRD.
The HRD then circulates the revised training forecast Annual Training Program (A TP) of the company to the concerned departments.
9.9 Wages & Salary
Wage fixation provided by the local law/ Medicine instruction and its term to relate with US Dollar for only worker level. Our local management calculates the wages for one time in US dollar based on the fluctuation of currency in a calendar year, moreover after confirming the job every employee’s wages/salaries may increase and one increment offer to employee in a calendar year.
Following incentives provide to employee by our company:
Two Festival Bonuses in a year.
Monthly Attendance Bonus.
Production Incentive Bonus etc.
CAREER PLANNING AND DEVELOPMENT SCOPE
The study of careers takes on a very different orientation, depending on whether it is viewed from the perspective of the organizational or of the individual. A key asking in career development is, with whose interests are we concerned?”
From an organizational or HRM view point, career development involves tracking career paths and developing Career ladders. HRM seeks information to direct and to monitor the progress of special groups of employees (minorities and women), and to ensure that capable professional, managerial and technical talent will be available to meet the organization’s needs.
In contrast, individual career development, or career planning, focuses on assisting individuals to identify their major career goals and to determine what they need to do to achieve these goals.
Career development looks at the l0ng-term career effectiveness and success of organizational personnel. Several positive results can be identified that can accrue from a well-designed career development program:
- Career development ensures needed talent will be available
- It improves the organization’s ability to attract and retain high talent personnel.
- It improves the minorities and women get opportunities for growth and development
- Reduces employee frustration.
9.10 Reward System
Performance appraisals are a crucial link in the HRM process: they are the means by which organizations assess how well the employees are performing and determining appropriate rewards or remedial actions. The HRM role in performance appraisal is one of working with line manager to establish the appraisal process, the performance dimensions to be measured, the procedure to ensure accuracy, and requirement for discussion of appraisal results with employees.
PAY STRUCTURE / COMPENSATION
Employees exchange works for rewards. Probably the most important reward, and certainly the most obvious, is money, Rewards include both direct compensation (salary or hourly wages) and indirect compensation (benefits) that organization offers to employee in return for their effort.
Direct Compensation: It includes the monthly salary/hourly wages, sales commission etc. It is designed following the Medicine Industries Organization instruction.
Indirect Compensation: The facilities which Syntho Laboratories Ltd provides as indirect compensation to its employees are as under:
- Providing transportation facilities
- Refreshment and canteen facilities
- Medical facilities
- Earned leave encashment
BENEFITS & SERVICES
Individual expects more than wages or salary from their employers. They want additional considerations that will enrich their lives. These considerations in an employment setting are called employee benefits. Employers realize that the benefits provided to employee have an effect on whether applicants accept their employment offers or, once employed, whether workers will continue to stay with the organization. Benefits, therefore, are necessary components of an effectively functioning compensation program. The irony, however, is that while benefits must be offered to attract and retain good workers, benefits as a whole do not directly affect a worker’s performance. Benefits are generally membership-based, offered to employees regardless of their performance levels. While this does not appear to be a logical business practice, there is evidence that the absence of adequate benefits and services for employees contributes to employee dissatisfaction and increased absenteeism and turnover. Thus the subject of organizationally provided benefits and services is important to the of human resource management.
Benefits are a major HRM expense adding approximately 400;0 to the direct wage bill. Most organizations’ are required by law to provide Social Security insurance, unemployment compensation, worker’s compensation and state disability plans. Additional benefits that employers often provide include:
- Pay for Rest Periods
- Pay for Holidays or Vacations,
- Pay for Sick Leaves
- Pay for Leave of Absence ,
- Pension Programs
- Capital Accumulation Programs,
- Accident Insurance
- Life Insurance
- Health Insurance
Other services that many employees are provided include:
- Social and Recreational Events
- Cultural Activities
- Credit Loans
- Discount on Purchases
Tuition Refunds for Educational Courses
Types of Employee rights in Syntho Laboratories Ltd:
2. Fair treatment
3. Safe and helpful workplace, including freedom from a hostile environment regarding sexual harassment
4. Collective bargaining
5. Communication and involvement in the organization
6. Notice of plant closings and of disciplinary action
SYNTHO LABORATORIES LTD DISCIPLINARY ACTIONS
Discipline is something that Syntho Laboratories Ltd can be proud of. Management will never overlook a tiny deviation of internal discipline. That is a tradition exemplified and developed by the chairman. Every incident/accident/mishap within the organization is taken care of through systematic and lawful proceedings. The authority follows a nine-step general procedure to investigate most of its disciplinary cases.
9.11 ENVIRONMENT POLICIES AND PRACTICES
It is the policy of the Syntho Laboratories Ltd wherever they conduct activities and business to give proper regard to the conservation and improvement. The policy includes the following:
a. All company employees are to observe local laws and industry standards relating to environment and health & safety.
b. Priority is always to be given to the protection of employees, the public and the environment.
c. The impact of all materials, procedures in use should be reviewed and changes and alternatives in this regard should be ascertained in advance. “
d. All hazardous materials should be monitored and the use minimized in favor of alternatives of an environmentally friendly nature.
e. It is to be ensured that all, working activities will release minimum pollutants and emissions into the environment.
f. Office and factory building are to be planned and designed to harmonize work activities, and where possible to keep room for improvement of the environment.
10. WELFARE FACILITIES
Syntho Laboratories Limited has number of welfare activities. They are given below:
First-Aid boxes are kept as per law in every floor of factory & Head office every floor there is adequate employer & employees who have first-aid training.
The company maintains a well equipped Canteen The company provides subsidized Lunch to all employees and whenever required also arranges appropriate Tiffin and Breakfast. The company nutritionists select the menu considering average calorie need of an adult. As a routine practice, the raw and prepared food quality is monitored daily. The people involved in Food preparation and serving -all has to have periodical general health check and medically certified.
Teams of qualified and trained female counselor are available to handle various employee grievances and other related issues.
Every Employer & employee has entitled to have transport facilities from selected destinations & personal need.
- Contributory Provident Fund
- Safe drinking water in the washroom.
- Loan System.
All over the reporting time I have founded some remarkable thing on which the company should take care of. Those are as follows:
There is no doubt to say that the Syntho Laboratories Ltd is the market leader among the Pharmaceutical sector in Bangladesh.
They are also sincere and responsible about their factory environment and other policy.
They are also trying to develop more.
There HR policy is very much organized compare to other Pharmaceutical industries.
There have no child care but they are already concerned about it.
Some employees said that their food condition is not better which needs to be taken care of.
There is no formal orientation program for the newly recruited employees.
We can say that Syntho Laboratories Ltd is following all Medecine Company rule and regulation from the inception. They are trying to develop their management system to become dynamic. I would like to recommend the following things to this organization.
They should conduct regular survey in their organization regarding various issues within the organization and work according the result.
They should remain updated regarding the newly developed industrial software so that they can keep the ongoing pace to grab the business worldwide with more efficiently and effectively.
As a participant of the OCP program I really feel fortunate that it motivated me much to build up my industries sector as a good employee. It is quite tough to acquire the elaborate idea about the activities of any organization within a short period. From the learning and experience point of view I can say that I really enjoy myth OCP learning period at Syntho Laboratories Ltd. from the very first day. I am confident that the twelve weeks long days OCP program will definitely help me to realize my future career in the industrial sector of the competitive job market. To gather knowledge about pharmaceuticals Company operation and advance function of a industry is not so easy to understand within this very short time of my OCP complete period. But it is a great opportunity for me to get use to the operational environment of Syntho Laboratories Ltd.
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