Today’s fast moving global business community relies on a highly sophisticated human resource organization to drive change in all areas of human capital. More than ever, executive management is recognizing that the human resource organization plays a vital role in the financial success of the company. One has to go beyond reducing top-line costs and delve into the business implications of HR data and processes that can create a more strategic HR organization. Thus comes the strategic choice of HR Partnering. HR Partnering (HRP) is the newest, most exciting trend in both the Human Resources Outsourcing (HRO) industry, and the quickly expanding Business Process Outsourcing (BPO) industry.
Historically, organizations have been fearful of outsourcing “mission-critical” activities. They have limited the relationship to less strategic and more transactional activities. However, there has been a significant shift in this mindset over the past few years. This is where Pro-Staffers LLC has stepped in with HRP. This is a descriptive report on Pro-staffers LLC that mention its different activities.
1.2. Origin of the report
Now it is the era of Business & Technology. To keep pace with the Education system has become more and more practical and as a result practical knowledge has got priority. To provide fresh graduates with professional knowledge related to the academic training, University of Dhaka, which is conducting Masters of Business Administration (MBA) in Human Resource Management (HRM). The course contains indispensable practical orientation in different organizations as a part of the MBA Program. Under this course the students are sent to gather practical knowledge about organizational environment and activities.
This report has been prepared on practical orientation has been originated on above thinking. As I have just completed my MBA program under the stream of HRM so I have worked on my interested business sector under private organization and my projection was made on a staffing and HR consulting organization i.e., Pro-Staffers LLC.
1.3. Objective of the study
As business student it is indispensable to undergo some practical study like this for the purpose of having flavor of professional atmosphere and make rectification, as required. The specific objectives of the study are:
- To observe and study various desk works of the organization.
- To examine the various activities relating to the staffing process.
- To identify practically how the organization readjust their activities with newly recruited employees.
- To analyze the Business Process Re-engineering and rightsizing consulting
- To suggest some measures about the operations of the organization
Sources of information: I have completed my internship report by collecting information from both primary and secondary sources.
Primary sources: Primary sources were employees and executives from the organization. Following factors were considered to collect information:
There is informal conversation with the clients.
Practical work exposures form the different desks of the organization.
Relevant file study as provided by the officers concerned
Secondary sources: For completing this report fruitfully I have read various books, articles, and company’s brosure and so on. Secondary information was collected from following ways.
Various books, articles, compilations etc.
Various books regarding staffing and related issues.
Also from the web sites. www.prostaffers.com.bd
1.5. Scope of the study
Pro-staffers LLC is a new organization in our country. It is providing state of the art staffing solutions to client companies striving on client’s core business success. It believes in placing the right talent for the right job, not just the talent. The report covers the organizational structure, background, functions and the performance of the organization. The scope of the study is just to acquaint with the operational scenario of the organization. For the bindings of security all the data could not be enclosed in this report.
The major limitations encountered are:
Lack of experiences has acted as constraints in the way of meticulous exploration on the topic.
Very limited information is available regarding the organization.
Lack of current information.
The internship time period is not enough for completing such a report.
2. Overview of the Organization
2.1. Company profile
Pro-Staffers LLC is a staffing and IT consulting service provider founded by a technologist and HR guru. Parent Company of Pro Staffers LLC is a US based company providing custom tailored staffing and consulting solutions to fortune 500 Companies in 12 States with 90 executives and has started operating in Bangladesh for last couple and half of years. The location point of Pro-Staffers LLC is shown to the bellow-
2.2. Other organization in Bangladesh:
In Bangladesh there are many organizations who are working on be half of other organizations for their staffing purpose. These organizations select the candidates for their clients as their requirements and send the candidates to the clients’ organization for the final recruitment. In the following, some staffing organizations are mentioned-
¥ People escape
¥ Monowar Associates
¥ HR Connection
¥ Aenzi LLC Bangladesh
¥ HR Solutions
¥ Rapport Bangladesh
¥ Eshna Ltd.
¥ Yes Corporation
But Pro-staffers LLC is different and better in many ways. First, recruiting is a science not everyone can learn this like Martial Art. It has learned and mastered this process by a long and rigorous training and application process. Understanding the client company requirements is another beast all together, this is not just publishing generic requirements in the news paper and resumes will pour in but understanding and analyzing the process behind the open position is also something the clients have to know very well to define the position requirements. Again it is masters in this process as well. Well, it also provides 30 days money back guarantee and 90 days replacement warranty which the clients will seldom find. It makes the whole process of recruiting for the client company a win-win situation.
2.3. Vision of the organization
Generally vision states the organization’s hidden expectation which it wants to achieve by operating its business. Vision is an almost “impossible dream” that provides a direction for the company for the next 10 to 20 years. The vision usually clears when the business starts. The vision of an organization may be achievable or not. Pro-staffers LLC states its vision in this way, “Adding value to your business by providing not just talent but the right talent that your company needs”
2.4. Mission of the organization
Organizations develop mission statements to share with managers, employees and (in many cases) customers. A clear, thoughtful mission statement provides employees with a shared sense of purpose, direction and opportunity. The mission of an organization is generally set when the company starts. Over time the mission may change, to take advantage of new opportunities or respond to new market conditions. So mission is a statement of the organization’s purpose what it wants to accomplish in the larger environment. Mission should be market oriented, realistic, specific, based on distinctive competencies, motivating and guided by a vision. The mission of Pro-staffers LLC is “Scientific Staffing Sustained Success.”
2.5. Objective of the organization
The objective of an organization is a very important part for its business. Objective must be “SMART” where S stands for Specific, M for Measurable, A for Achievable, R for Realistic and T for Time-based. The objectives of Pro-staffers LLC are- “C2, we are customer centric. Win-win approach for the customer is the way we do business.
Customer’s Sustained Success
Minimizing Customer’s cost and maximizing profit”
2.6. Organization chart of Pro-staffers LLC
Organization chart is a chart which illustrating the structure of an organization; in particular it will show for which function of the business each manger is responsible and the chain of responsibility throughout the organization. Some organization charts include managers by name; others show the management position in the structure. The organization chart of Pro-staffers LLC is shown to the following-
2.7. Core business of Pro-staffers LLC
Pro-staffers LLC basically provide staffing services to its clients and by doing this it does its business. Besides this Pro-staffers LLC provides IT solution and other IT related services to its clients. In the following the core business of Pro-staffers LLC is given briefly——–
- State of the art staffing and technology consulting solutions provider.
- Business process reengineering and rightsizing consulting.
- Technology consulting with complete IS solutions
¨ Network consulting
¨ System Integrations
¨ Software solutions
¨ Web Solutions
- Products and Services:
- Consulting Services:
± Business Process Re-engineering & Rightsizing Consulting: Business Process Reengineering is a scientific process, which enables the company to systematically optimize functionalities, time and cost, the net result is cost minimizing and maximizing company profit. Pro-staffers LLC do the reengineering by signing an contract with the client company, assign a consultant analyst to evaluate and analyze your on going business process, HR practices, job and functions analysis, SWOT, cost–benefit analysis and other relevant diagnosis recommending appropriate process solutions to make necessary modification to your company’s current process that will optimize and reduce cost of doing business resulting profit maximization.
± Pro-staffers LLC provide pragmatic HRM & Technology planning consulting on the clients’ core business process requirements. It ensures cutting –edge technology & scientific staffing through optimum re-engineering and rightsizing employees of Client Company’s business environment. It is flexible to enjoy a sustained efficient working environment in the organization by minimizing cost and maximizing profit.
] It also provide other consulting services to its clients with a negotiable professional fee depending on companies’ structure, volume of complexities, nature of business, employee size and hierarchy, business expansion plan etc. These services are—
£ Leave benefits system
£ Customer Relationship Management
£ Employee Hand Book
£ HR Manual for employees
£ Attendance Management System
£ Standard Pay Scale System
£ HR Job Description Policies
£ Performance Appraisal System
£ PF and Gratuity Rules & Regulations
£ Organizational chart etc
- Specialized Training:
¨ It conduct specialized training on –
v Supply Chain Management
v Audit & Accounts
v Business Communication
v Basic Technology Understanding etc. for entry to management level.
- Motivational Sessions for Employees:
¨ Pro-staffers LLC also provide motivational sessions for new and old employees of Client Company to boost up the employees efficiency and moral enabling to enhance employee productivity.
Information System (IS) Products:
Pro-CRM is a commercial CRM solution that helps enterprise businesses to manage customer relationships in a highly organized and efficient way. In today’s competitive market, it is essential to build and sustain relationship with customers, while keeping costs low, but delivering results better than ever before. Pro-CRM solution is feature-rich software that seamlessly integrates all aspects of customer life cycle from identifying business opportunities to sustaining existing customers. With this Pro-CRM solution, the customers can automate everyday tasks, catch mission-critical & time-sensitive issues and stay on top of big opportunities.
Pro-BPA is a total paperless office solution. Business process at the speed of sound. Some features of Pro-BPA are:
Þ HRMT (Human Resource Management Technologies)
Þ SFA (Sales Force Automation)
Þ Reporting Management
Þ Asset Management
Þ Message Management
Þ Help Desk
Þ Tech Support
Þ Vehicle Scheduling Management
Þ Facilities Management
Þ Employee Award Management
Software or Web solutions: Pro-staffers LLC have developed some software and web solutions for the customers. Like as –
¯ Server-Client Module
¯ 3-Tier Technology
¯ Legacy software
¯ Intranet (CRM & Paper-less Office)
2.8. Service charge and competitive advantages
Employee hired under Customer’s payroll through Pro-Staffers is 1 (one) month cost of the employee.
? 30 Days Money Back Guarantee:
In an unlikely event where the customer company finds within 30 days that the employee we provide is not the exact fit, relax, we will refund the service charge guaranteed. Just make sure you claim the 30D-MBG within 30 days of hire.
? 90 Days Replacement Warranty:
Pro-staffers LLC also offer 90 days replacement warranty regardless of whether the employee leaves or the employment is terminated, it will replace with no additional charge within 90 days of hire
2.9. Clients of Pro-staffers LLC
Pro-staffers LLC is working as a recruiting agency. It collects employees for its clients as the requirement provided. It has two types of clients, like-
Ö Local Clients and
Ö Overseas Clients.
Local clients: Pro-staffers LLC has many local clients for whom it collects resume and sends the best candidates as their requirement. The local clients of pro-staffers are given to the following in tabular format.
Overseas Clients: Not only for the local companies Pro-staffers LLC but also works for some foreign companies. According to their requirements it collects resume and selects the best candidates for the clients’ organization. The overseas clients are-
Its approach to the staffing process ensures the clients’ quickly get the right fit for the right job. It follows some crucial steps to recruit the employees for the clients’ organization. The lifecycle of a requirement is given to the following step by step.
z Understanding of clients requirements: When any offer comes to the pro-staffers from its clients it firstly tries to understand the offer. It carefully scrutinizes every part of the offer and understands the requirements of the clients in detail. It hardly tries to find out the answer of the following questions from the clients’ offer.
Þ What types of employees are needed for the clients’ organization?
Þ How many employees are needed for the organization?
Þ What are the basic conditions of the offer?
Þ What is their payment system?
Þ How many amounts they are ready to provide pro-staffers?
Þ What is the time-frame of the recruitment? And so on.
z Searching resume as requirements: Pro-staffers LLC searches the resume as requirement of the clients if the answer of the first step’s questions have successfully completed. It searches resume four (04) sources. Like –
Þ In-house resume bank: Pro-staffers LLC maintains a resume bank. It collects resume from the candidates who are interested to find out jobs through pro-staffers. From this resume bank it searches resume for the clients’ organization.
Þ From bdjobs site: Pro-staffers LLC has made an agreement with bdjobs to collect resume whenever it needs. So if it does not find suitable resume from its resume bank as the requirement then it search resume from bdjobs site.
Þ Head hunt: Some-time the clients offer pro-staffers to collect specific employees who are working another organization for their own organization. Then pro-staffers communicates that persons and inform about the offer. This way pro-staffers also provide employees to its clients. This process is called Head hunt process. In management it is called Job hopping.
Þ Put advertisement: If Pro-staffers LLC does not able to collect resume as the requirement of the clients through the above three steps it puts advertisement to the newspaper or other web-based job sites. In the advertisement it provides all the necessary information and invites the suitable and interested employees.
z Make candidates shortlist (Select Resume): After searching the resume from the above sources as the clients’ requirement pro-staffers make a candidates shortlist. It selects the best candidates among the candidate’s pool for the clients.
z Call candidates for interview schedule: Pro-staffers communicate with the candidates who are selected and ask them for having an interview. If the candidates agree to face interview it fixes a schedule and arranges an interview program. But if the selected candidates do not able to face interview for any reason then it selects another candidates for the clients as their requirement. Here one thing is needed to mention that Pro-staffers LLC only selects those candidates who are always ready to face interview whenever is called.
z Collecting detail resume: The candidates are selected for having interview pro-staffers call them to come along with their detail resume. Pro-staffers generally maintains a resume bank but whenever any interview is called it collects then the full (detail) resume from the candidates. The detail resume is collected in a word format way.
z Taking interview: Pro-staffers LLC assists the clients to focus on their core business that makes them successful and who they are by taking all the responsibilities of tedious & critical process of reviewing hundreds resumes and identifying the right fit and interview the prospects for profiling them for possible interview with hiring manager. Here pro-staffers follows some steps. Like-
Þ Preliminary reception: The organization selects employees and the applicants select employers. Simply put, the selection process is a two way street. Here, a preliminary interview is granted as a courtesy and then the applicant appears in person. It also helps pro-staffers screen out obvious misfits and get information on these selected applicants.
Þ Employment test: Employment test are devices that asses the match between applicants and job requirements. This test is divided into four parts and these are-
- Psychological test: This test measures personality or temperament. They are among the least reliable tests. Validity suffers because the relationship between personality and performance is often vague or nonexistence.
- Knowledge test: This test is more reliable because it determines information or knowledge.
- Performance test: Performance test measures the ability of applicants to do some parts of the work for which they are to be hired. Validity is often assumed when the test includes a representative sample of the work the applicants are to do upon being hired.
- Attitude and honesty test: These tests are being used in some circumstances to learn about the attitudes of applicants and employees toward a variety of job related subjects.
Þ Selection interview: The selection interview is a formal, in-depth conversation conducted to evaluate an applicant’s acceptability. The interviewer seeks to broad questions-
þ Can the applicants do the job?
þ Will the applicants do the job? And
þ How does the applicant compare with others who are being considered for the job?
Selection interviews are the most widely used selection technique. Selection interview may be conducted of one to one basis or group basis. In one to one basis a job applicant is interviewed by one interviewer. In group basis one interviewee may be interviewed by a group of interviewers or a group of interviewees may be interviewed by a single interviewer or a group of interviewers may be interviewed by a group of interviewers.
There are five types of selection interview that pro-staffers generally follows while taking interview. Like-
Y Unstructured interviews: An unstructured interview allows employment specialists to develop questions as the interview proceeds. The interviewer goes into topic areas they arise, trying to simulate a friendly conversation.
Y Structured interviews: Structured or directive interviews rely on a predetermined set of questions. The questions are developed before the interview begins and are asked of every applicant, as in the computerized approach. Structured questions improve the reliability of the interview process but do not allow the interviewer to follow up on interesting or unusual responses. This process seems quite mechanical to all concerned.
Y Mixed interviews: Here interviewers typically use a blend of structured and unstructured questions. The structured questions provide a base of information that allows comparisons between candidates; the unstructured questions make the interview more conversational and permit greater insights into the unique differences between applicants.
Y Behavioral interviews: Behavioral interviewing focuses on a problem or a hypothetical situation that the applicant is asked to solve. Often these are hypothetical situations and the applicant is asked what should be done. Both the answer and approach are evaluated. This interview technique has a very narrow scope. It preliminary reveals the applicants ability to solve the types of problems presented. Validity is more likely if the hypothetical situations match those found on the job.
Y Stress interviews: This type of interviews attempt to learn how the applicants will respond to job pressure. These interviews have useful applications in civilian employment. Here the applicants are sometimes put through a stress interview to see how they might react to problems encountered in the street. The interview consists of a series of harsh questions asked in rapid-fire succession and in an unfriendly manner. This technique is used in connection with other interview format.
For arranging a complete interview Pro-staffers LLC always takes some crucial and important steps which makes the interview process more meaningful and more alive. These steps are-
v Interviewer preparation: The interviewer firstly reviews the application and job description information to prepare specific questions before beginning the interview. Answers of these questions determine the applicant’s suitability. Since interviews help persuade top applicants to accept subsequent job offers, interviewers need to be able to explain job duties, performance standards, pay, benefits and other areas of interest.
v Creation of rapport: When the interviewee becomes nervous in the interview board the interviewers make the situation easier for him by asking simple questions.
v Information exchange: The interview process is a conversation in which information is exchanged. To help establish rapport while learning about the candidate, some interviewers begin by asking the interviewee if he or she has any questions. This establishes two-way communication and allows the interviewer to begin judging the recruit by the types of questions asked.
v Termination: As the list of questions dwindles or the available time ends, the interviewer draws the session close. Here nonverbal communication is used. Sitting erect, turning toward the door, glancing at watch or clock all tell the applicant that the end is near. Sometime interviewers terminate the interview by asking, do you have any final questions?
Evaluation: Immediately after the interview ends, the interviewers record specific answers by and general impressions about the candidate. Finally the interviewers evaluate the performance of the applicants and on the basis of the evaluation the best applicants are selected for the clients’ organizatio
Þ Reference and background checks:
þ Is the applicant a good, reliable worker?
þ Are the job accomplishments, titles, educational background and other facts on the resume or application true?
þ What type of person is the applicant?
þ Most important, what information is relevant to matching the applicant and the job?
To answer these questions, Pro-staffers LLC uses references and background checks. It may even supplement the application from with biographical information blank that goes beyond the one in the typical application.
Þ Medical evaluation: The selection process includes a medical evaluation of the applicant before the hiring decision is made. Normally, the evaluation consists of a health checklist that asks the applicant to indicate health and accident information. The questionnaire is sometimes supplemented with a physical examination by a physician. The medical evaluation may:
Y Entitle the employer to lower health or life insurance rates for company paid insurance.
Y Be required by state or local health officials, particularly in food-handling operations where communicable diseases are a danger.
Y Be useful to evaluate whether the applicant can handle the physical or mental stress of a job.
Pro-staffers LLC only complete this step when the clients ask to do this otherwise it is done by the company itself. When the clients’ organizations want a medical evaluation, it is increasingly scheduled after the hiring decision.
Þ Supervisory interview: The ultimate responsibility for a newly hired worker’s success falls to the worker’s immediate supervisor. The supervisor is often able to evaluate the applicant’s technical abilities. Likewise, the immediate supervisor can often answer the interviewee’s specific job related questions with precision. When supervisors make the final decision, the employment function provides supervisor with the best prescreened applicants available. From those two or three applicants the supervisor decides whom to hire. Actually this crucial step is not done by pro-staffers but the clients want to do, it is completed by them.
Þ Realistic job preview: Realistic job previews supplement the supervisory interview. It shows the employee the job and the job setting before the hiring decision is made. This part is also completed by the clients’ company.
Þ Hiring decision: It is the final step of a selection process. Hiring decision is only taken by the company. The hiring process involves more than just extending an offer. To maintain good public relations, employers generally notify applicants who were not selected.
z Signature taking from the candidates: Pro-staffers LLC generally takes signature from the selected applicants who are invited for facing interview. Here the applicants have to sign Non Disclosure Agreement (NDA)/ Non Circumvent Agreement (NCA) and Deed of Agreement (DOA). A NDA/NCA and DOA is shown to the bellow by taking an imaginary applicant name LUTFOR RAHMAN
Mutual Non-Disclosure/Non-Circumvent Agreement
This agreement is by and between Pro – Staffers LLC, Suite 5W, Building 19-20 (OverseasCenter), Road 113/A, GulshanHeights, Dhaka-1212
LUTFOR RAHMAN , 121 agasadek road,2nd floor,dhaka-1000
- We agree to offer to each other a legally binding Agreement that all information relating to each of us will be kept confidential by the other.
- We or our representatives (“the discloser”) may need to disclose to the other (“the recipient”) information relating to each other’s financial and commercial activities.
- In order to protect our interests in the information we each disclose, we wish to set out the terms and conditions on which the information is disclosed.
In consideration of the mutual benefits to be derived by the parties identified above, its assignees, trustees or executors, be it understood, WHEREAS, the parties are mutually desirous of entering into various business transactions in cooperation with one another for their mutual benefit and NOW THEREFORE, the parties agree to abide by the following terms and conditions set forth for the purpose:
- For the purpose of this Agreement, “Confidential Information” means all confidential information disclosed by the discloser to the recipient and shall include (but not be limited to) the business dealings and affairs and prospective business and affairs of the discloser, the technology underlying the concepts, products and services and prospective concepts, products and services, product, financial, marketing, manufacturing, organizational, technical and other data relating to the discloser, the finances, price lists and identity of customers, suppliers, agents, distributors and contractors of the discloser and shall comprise not only written information, but also information transferred orally, visually, electronically or by other means whether or not it is expressly stated to be confidential.
- It is understood that the term “Confidential Information” does not include information which: –
(i) is publicly known at the time of disclosure;
(ii)After disclosure to the recipient, has become publicly known other than through breach of this Agreement;
(iii) The recipient can show by documentary evidence within 30 days of disclosure by the discloser was known to it, other than under a subsisting obligation of confidentiality or restricted use, prior to the disclosure by the discloser;
(iv) The recipient can show by documentary evidence within 30 days of disclosure by the discloser was developed independently by a member of its staff prior to disclosure by the discloser;
(v)The recipient can show was made available to it by a third party who had not imposed on the recipient any subsisting obligation of confidentiality or restricted use in respect thereof.
- The signatories to this agreement acknowledge that no effort shall be made to circumvent its terms either individually or severally as an attempt to gain commissions, fees, remuneration, or considerations to the benefit of any of the signatories of this Agreement their partners or associates.
- Any controversy or claim arising out of or relating to this Agreement, or breach thereof, and which is not settled between the signatories themselves, shall be settled by arbitration in accordance with the rules of the American Arbitration Association, with hearings to take place in Traverse City, Michigan or another mutually agreed upon location.
- This Agreement shall be for three (3) years from the date affixed below and shall apply to any and all transactions entertained by the parties hereto, relating to the subject matter on paragraph 1, including subsequent follow-up, repeat, extended or renegotiated transactions, as well as to the original transactions. Recipient agrees not to disclose confidential information for a period of three (3) years from the date of the receipt of the confidential information.
- This document shall in no way be constructed as being an Agreement of partnership and no signatory shall be liable for the other signatory’s commitments or liabilities in business or personal dealings or situation.
- All terms and conditions are mutually reciprocating to both parties.
- Essentially, the spirit behind this Agreement is one of mutual trust and confidence and of the reliance upon each other to do what is fair and equitable.
All parties agree that facsimile copies of this agreement will be considered same as original
Suite 5W, Building 19-20(Overseas Center)
Road 113/A, GulshanHeights, Dhaka-1212
Candidate: LUTFOR RAHMAN
Address: 121 agasadek road, 2nd floor, Dhaka-1000
Mobile # ***************
Deed of Agreement
Pro-Staffers LLC , located at Suite # 5W, Overseas Center , Building # 19-20 , Road # 113/A , Gulshan Heights , Dhaka-1212, Bangladesh , hereinafter referred to as the 1st Party in this agreement ,
LUTFOR RAHMAN of 121Aagasadek road, 2nd floor, Dhaka-1000 herein after referred to as the 2nd party in this agreement.
Signed as on the LUTFOR RAHMAN of our Common Era, and hereinafter binding on both parties with immediate effect upon signature of the Agreement.
- LUTFOR RAHMAN hereby allows Pro-Staffers LLC to submit his/hers résumé and credentials to any prospective Employers they see fit for a better employment opportunity.
- The main objective is to protect mutual interest of both the parties, so that both the parties are not financially looser.
- That includes when LUTFOR RAHMAN is been called for interview with the client company, LUTFOR RAHMAN shall abstain from telling salary expectation if asked. LUTFOR RAHMAN will refer Pro- Staffers LLC to negotiate his/hers salary with the client company.
This agreement is made effective as of the date it is executed by both the parties and is between LUTFOR RAHMAN of 121 Aagasadek road, 2nd floor, Dhaka-1000 and Pro Staffers LLC, situated at Suite # 5W, OverseasCenter, Building # 19-20, Road # 113/A, GulshanHeights, Dhaka-1212, Bangladesh.
This agreement sets forth the business arrangements between the two parties. This Agreement incorporates the confidentiality agreement between Pro-Staffers LLC and LUTFOR RAHMAN of 121 Agasadek road, 2nd floor, Dhaka-1000.
Terms and Conditions:-
This agreement will be valid for 90 days from the date of joining of LUTFOR RAHMAN to any company, whatsoever arranged / provided by Pro Staffers LLC. Within 90 days from the date of his joining, LUTFOR RAHMAN cannot join any other company.
Termination and Renewal:
After 90 days from the date of joining of LUTFOR RAHMAN to any company provided by Pro-Staffers LLC , this agreement will be automatically terminated or come to an end from both the parties.
Any controversy or claim arising out of or relating to this Agreement, or breach thereof, and which is not settled between the 1st Party and 2nd Party themselves, shall be settled by arbitration.
Both parties agree that in the event of a dispute, a mutual resolution must be found, and everyone agrees to work in good faith to find a resolution. Both parties agree that if any dispute can not be settled by the two parties (1st Party and 2nd Party), then a 3rd party of both parties agreed to, will arbitrate the dispute like out of court settlement, to avoid judicial proceedings and agree not to bring litigation one to the other further.
Pro Staffers LLC will be dedicated for providing Staffing Solutions to any suitable company for the candidate and maintain his/her confidentiality strictly.
Pro Staffers LLC will deal with all the formalities, documentation, arranging interviews for LUTFOR RAHMAN placing him to clients organization for final interview, submit invoice and collecting service charges if he is hired successfully by the company arranged by Pro Staffers LLC.
The candidates / employees supplied by Pro Staffers LLC for interviews to any company, if those candidate(s) are not selected by the client company, then the client company can not hire them within 12 months (365 days) from the date of candidate(s) rejection and vice versa i.e. the candidate who is rejected cannot join that client company within 12 months (365 days).
No Service Charges, No Obligations:
Pro – Staffers LLC cannot claim any service charges from LUTFOR RAHMAN for providing him with a suitable job in any company. Its free of cost services to LUTFOR RAHMAN with view to help employees get the right job. Pro Staffers LLC will not at all be obligated at any means to provide LUTFOR RAHMAN if Pro – Staffers LLC does not find a suitable job for him. Precisely, no charges from the candidate for providing job and no obligations to Pro Staffers LLC from candidate who does not get a job.
Name: LUTFOR RAHMAN Dated: ________________
Address: 121 Agasadek road, 2nd floor, Dhaka-1000
For Pro-Staffers LLC Dated: ______________
Name: Mehboob Sadiq. Designation: CEO
Finalize candidates: After taking interview pro-staffers have decided the best candidates from the interviewees. Then it sends the selected candidates’ resume to the clients’ organization. While sending resume it does two very important tasks. Like-
- Hide candidates’ personal information. This is done only for caution that the organizations do not able to communicate with the candidates personally.
- Prepare resume in pdf format with Pro-staffers LLC name, address and logo. This is done only for that the organizations do not able to change any information or any word of the resume.
Fixing schedule with client for client end interview: After sending the resume of the selected candidates Pro-staffers LLC fix a schedule with its clients for client end interview with the selected applicants. After this it informs the schedule to the candidates for client end interview. Here the candidates are informed about the
- Interview date
- Interview time
- Place of interview
- Dress code
- And others interview information provided by the client
After the client end interview Pro-staffers LLC takes comments from the clients as well as from the candidates about the interview program. If clients chose candidates it takes appointment letter from them and send the letter to the candidates. If not choose pro-staffers again follow the steps from 2 or 3.
Collects cheque and close the requirements: This is the final step of the life cycle of a requirement. If the clients choose the candidates from pro-staffers then they pay money to the Pro-staffers LLC as the agreement. In the following a format of agreement that Pro-staffers LLC makes with its clients is given
Memorandum of Understanding
Pro-Staffers LLC, located at Suite # 5W, Overseas Center, Building # 19-20, Road # 113/A, Gulshan Heights, Dhak-1212, Bangladesh, hereinafter referred to as the 1st Party in this agreement,
“X” company (Bangladesh) Ltd., 75, Suhrawardi Ave., Block-K, Baridhara, Dhaka-1212 Bangladesh, hereinafter referred to as the 2nd Party in this agreement.
Signed as on the (Signing date) 2007 of our Common Era, and hereinafter binding on both parties with immediate effect upon signature of the Agreement.
Clause # I: Objective
The main objective is to provide exact fit(s) for the staffing requirement(s) of “X” company (Bangladesh) Ltd., and gain the satisfaction of the customer by Pro-Staffers LLC, an established, offshore, Bangladesh based Staffing and IS (Information System) consulting services provider.
Clause # II: Overview
This agreement is made effective as of the date it is executed by both the parties and is between “X” company (Bangladesh) Ltd., with its office at 75, Suhrawardi Ave., Block-K, Baridhara, Dhaka-1212, Bangladesh and Pro-Staffers LLC, situated at Suite #5W, Overseas Center, Building 19-20, Road 113/A, Gulshan Heights, Dhak-1212, Bangladesh.
This Agreement sets forth the business arrangements between the two parties. This Agreement also incorporates the confidentiality agreement between Pro-Staffers LLC and “X” company (Bangladesh) Ltd.
Clause # III: Validity
This agreement will be valid for 1 year (365 days) from the date of signing the agreement and will be automatically extended for each year, unless either party informs the other to the contrary in writing.
Signing the NDA (Mutual Non-Disclosure / Non-Circumvent Agreement) is also a part of this agreement.
Clause # IV: Termination and Renewal
If either party wishes to terminate the agreement, it must give other party thirty days notice in writing, and both parties agree to collaborate on a tranquil separation, with settlement of outstanding fees. No reasons need to be given.
Clause # V: Arbitration
Any controversy or claim arising out of or relating to this agreement, or breach thereof, and which is not settled between the 1st Party and 2nd Party themselves, shall be settled by arbitration.
Both parties agree that in the event of a dispute, a mutual resolution must be found, and everyone agrees to work in good faith to find a resolution. Both parties agree that if any dispute can not be settled by the two parties (1st Party and 2nd Party), then a 3rd party of both parties agreed to, will arbitrate the dispute like out of court settlement, to avoid judicial proceedings and agree not to bring litigation one to the other further.
Clause # VI: Requisition for Staffing
“X” company (Bangladesh) Ltd. will submit written staff requisition in full details (position, approximate salary range/ regular or contractual employee/ project basis employee etc.) to Pro-Staffers LLC as per their current and /or future need.
Pro-Staffers LLC will be dedicated for providing the exact fit (s) of the staffing requirement and / or IS consulting services to “X” company (Bangladesh) Ltd. with the best possible candidate available in the market.
Pro-Staffers LLC will deal with all the formalities, documentation, arranging interviews for the right candidate, placing candidate to clients organization, submit invoice and collecting service charges, settling issues between two parties, ensuring 30 days Money Back Guarantee and 90 Days free replacement warranty etc.
Clause # VII: Obligatory
The candidates / employees supplied by Pro-Staffers LLC for interviews to “X” company (Bangladesh) Ltd., if those candidate(s) are not selected by “X” company (Bangladesh) Ltd., then “X” company (Bangladesh) Ltd. can not hire them within 24 months (730 days) from the date of candidate(s) rejection. If “X” company (Bangladesh) Ltd. hires the same rejected candidate(s) within the aforesaid time period without Pro-Staffers’ LLC’s knowledge then “X” company (Bangladesh) Ltd. will be obligated to pay the full service charges as per this agreement to Pro Staffers LLC.
Nevertheless, “X” company (Bangladesh) Ltd. can always contract other HR Outsourcing service providers and/or contact any suitable candidate by themselves apart from the candidates selected and provided by Pro-Staffers LLC because this is a non-exclusive contract between both Pro-Staffers LLC and “X” company (Bangladesh) Ltd.
Pro-Staffers LLC will not pro-actively solicit or offer employment opportunities to “X” company (Bangladesh) Ltd. employees for the duration of this contract. However, should any “X” company (Bangladesh) Ltd. employee(s) voluntarily respond to any Pro-Staffers job posting where ever either on any electronic and paper media and or word of mouth and through the patented screening process if someone is selected by the client company who happens to be an “X” company (Bangladesh) Ltd. employee, in this scenario it’s totally legal on Pro-Staffers LLC to offer an exact fit candidate who may happen to be an employee of “X” company (Bangladesh) Ltd. to a client company.
Clause # VIII: After Sales Service & Support
Sub Clause # I: 30 Calendar Days Money Back Guarantee (30D -MBG)
In an unlikely event where “X” company (Bangladesh) Ltd. finds within 30 days that the employee Pro-Staffers LLC provided is not an exact fit, Pro-Staffers LLC will refund the service charges, guaranteed, but “X” company (Bangladesh) Ltd. must claim the 30D-MBG within 30 days of hiring. After 30 days of hiring, 30D-MBG is not valid.
Sub Clause # II: 90 Calendar Days Free Replacement Warranty (90D- FRW)
Pro Staffers LLC also offer 90 days replacement warranty regardless of whether the employee resigns or the employment is terminated by “X” company (Bangladesh) Ltd., Pro-Staffers LLC will replace the same category candidate with no additional charges, but “X” company (Bangladesh) Ltd. must claim the 90D-FRW within 90 days of hiring. After 90 days of hiring, 90D-FRW is not valid.
Clause # IX: Service Charges, Invoice and Payments
Sub Clause # III: Service Charges for Permanent / Regular Employees
After providing the right candidate to “X” company (Bangladesh) Ltd. and after final recruitment of the employee (finally selected by “X” company (Bangladesh) Ltd.) as permanent / regular employees, Pro-Staffers LLC will submit bill/ invoice for the service charges @ 1 month cost to the employee to “X” company (Bangladesh) Ltd. The payment must be cleared by “X” company (Bangladesh) Ltd. to Pro-Staffers LLC within 7 (Seven) days from the date of joining of the candidate / employee by “X” company (Bangladesh) Ltd.
Sub Clause # IV: Service Charges & Payroll Arrangement
After providing the right candidate to “X” company (Bangladesh) Ltd. and after final recruitment of the employee (finally selected by “X” company (Bangladesh) Ltd.), the employee(s) will be under the payroll of Pro-Staffers LLC during the probationary period. Pro-Staffers LLC and “X” company (Bangladesh) Ltd. will mutually negotiate/ settle down a monthly salary rate for the selected employee(s). Pro-Staffers LLC will submit invoice for the negotiated amount each month to “X” company (Bangladesh) Ltd. and pay the employee(s) salary that are under Pro-Staffers LLC’s payroll during the probationary period. “X” company (Bangladesh) Ltd. will not disclose the monthly amount settled for the employee(s) as a check and balance and mutual trust between the two parties. Pro-Staffers LLC will disburse the monthly salary to the said employee(s) during the probation period.
During the probation period if the candidate is terminated then “X” company (Bangladesh) Ltd., shall not have to pay the 1-month cost of the employee as a service charge to Pro-Staffers.
In an unlikely event, when a candidate leaves “X” company (Bangladesh) Ltd. within probation period, then Pro-Staffers LLC will find a replacement immediately. But “X” company (Bangladesh) Ltd. will be obligated to pay.
After satisfactory completion of the probationary period, the employee(s) will be transitioned to the payroll of “X” company (Bangladesh) Ltd. and Pro-Staffers LLC will get 1-month cost of the employee(s) from “X” company (Bangladesh) Ltd. as the service charge(s).
The monthly sales commission and/ or other benefits (OT, Mobile phone ceiling, pick & drop where applicable) allowed by “X” company (Bangladesh) Ltd. to the selected employee (s) will be distributed through Pro-Staffers LLC during probation period.
Pro-Staffers LLC will submit bill/ invoice for the service charges of 1-month cost of the employee to “X” company (Bangladesh) Ltd. The payment must be cleared by “X” company (Bangladesh) Ltd. to Pro-Staffers LLC within 7(Seven) calendar days from the date of receiving the bill by “X” company (Bangladesh) Ltd.
Sub Clause # V: Service Charges for Contractual Employees
After providing the right candidate to “X” company (Bangladesh) Ltd. and after final recruitment of the employee (finally selected by “X” company (Bangladesh) Ltd..) as contractual employees, Pro-Staffers LLC will submit bill/ invoice for the service charges. The contractual employees will work in “X” company (Bangladesh) Ltd., under Pro-Staffers LLC’s payroll and will be billed weekly or bi-weekly to “X” company (Bangladesh) Ltd. on the basis of negotiated hourly rate unless otherwise agreed upon.
The payment for service charges must be made in favor of Pro-Staffers LLC through crossed cheque, or pay order, but no cash payments to any employee of Pro Staffers LLC is allowed.
We prefer bi-weekly payment for contractual employee. In case of contractual employees are found involved in any fraud or money embezzlement event, this sort of an unlikely event, if such incidents happen, Pro-Staffers will take the liability and start taking actions against the fraud employee through standard legal procedures, FIR, Thana dealing, police investigation, press photo, criminal case filing, court handling etc., complying with the law of the land and ensure appropriate and justifiable punishment to the fraud employee if found guilty.
“X” company (Bangladesh) Ltd. do not need to pay extra 1 month salary during probation period for any contractual employee, but the proportionate amount must be paid @ pro-rata basis up-to-the date the said employee(s) served/worked in “X” company (Bangladesh) Ltd..
Clause # X: Representative from Pro Staffers LLC (Not Mandatory)
“X” company (Bangladesh) Ltd. will allow a representative from Pro-Staffers LLC to be present as a silent observer in the Interview Board for the candidate(s) supplied by Pro-Staffers LLC. The representative from Pro-Staffers LLC will only watch the candidate’s weakness if any, for better profiling purpose for sending the next panel of candidate(s) to “X” company (Bangladesh) Ltd., if required. If Cemex Cement (Bangladesh) Ltd. allows us, so that Pro-Staffers LLC can be more specific about the core need of the requisition.
Clause # XI: Confirmation of Candidate (s) Selection
After finalizing the candidate (s) by “X” company (Bangladesh) Ltd., “X” company (Bangladesh) Ltd. will send a confirmation letter in writing to Pro-Staffers LLC mentioning the name, Position /designation, amount of compensation and benefits package, 1 copy of employment letter issued to selected candidate(s) that they have finally selected to recruit. This process is needed for official documentation from either parties and for the purpose of invoice and billing
Clause # XII: Authorizations and negotiation of compensation and benefits package
Any candidates provided by Pro-Staffers LLC hereby authorize Pro-Staffers LLC to negotiate/ settle compensation and benefits package with “X” company (Bangladesh) Ltd. on behalf of them. Simultaneously, “X” company (Bangladesh) Ltd. may also authorize Pro-Staffers LLC to negotiate / settle the compensation and benefits package for the finally selected candidates. “X” company (Bangladesh) Ltd. will provide the maximum range of compensation and benefits package that “X” company (Bangladesh) Ltd. willing to offer for a specific position and the Pro-Staffers LLC will find the right candidate for the right post and negotiate the offered rate with the candidate(s) and make an amicable settlement with “X” company (Bangladesh) Ltd. in a win-win approach, so that all the parties involved “X” company (Bangladesh) Ltd., Candidate(s), Pro-Staffers LLC), will be eventually mutually benefited.
For Pro-Staffers LLC Dated:
Name: Shahida Parveen
Designation: Business Development Analyst
For “X” Company (BANGLADESH) LTD. Dated:
Designation: HR Manager – Philippines
The talent search business process flow of Pro-Staffers LLC is shown in the following-
3.5. Training and workshops:
Pro-Staffers LLC always provides training the employees as per clients need. It provides training to the current employees and also entry level employees of the clients’ organization. The fields of grounds where pro-staffers generally provide training are
Efficient Human Resource Management: This type of training helps the organization as well as employees of the organization in the following way-
Leads to improve profitability and/or more positive attitude toward profit orientation
Helps crate a better corporate image
Fosters authenticity, openness and trust
Helps the individuals in making better decisions and effective problem solving.
Helps a person handle stress, tension, frustration and conflict
Makes organization policies, rules regulations viable
Provides a good climate for learning growth and coordination and so on.
General Business Communication: General business communication training is one of the most important training for both organization and employees of the organization. It helps in the following way-
Improve the job knowledge and skills at all levels of the organization
Improve the relationship between the boss and subordinates
Provides information for future needs in all areas of the organization
Moves a person toward personal goals while improving interaction skills
Aids in increasing productivity and/or quality of work
Improve communication between groups and individuals
Helps employees adjust to change
Builds cohesiveness in groups etc.
Basic Technology Understanding: Business organization has to make an adjustment with the new technology invented. So to cope with the adjustment the employees of the organization need to provide training. Pro-staffers LLC provides this type of training to the employees of the clients’ organization which help them in the following ways-
Aids in organizational development
Helps keep costs in many areas e.g. production, personnel, administration etc.
Reduce outside consulting costs by utilizing components internal consulting
Stimulate a preventive management as opposed to putting out fires
Makes the organization a better piece to work and live and so on.
Developing Leadership Skills: to develop leadership skill is crucial for every organization. Pro-staffers LLC always tries to arrange developing leadership skill training for its clients’ employees which help the in the following ways-
Aids in developing leadership skill, motivation loyalty, better attitudes and other aspects that successful workers and managers usually display.
Develops a sense of responsibility to the organization for being competent and knowledgeable.
Eliminates suboptimal behavior (such as hiding tools)
Improve interpersonal skills
Provides information on the other governmental laws and administrative policies
Provides information for improving leadership knowledge, communication skills and attitudes.
Managing Effective Marketing Strategies: Pro-staffers LLC provides this type of training to the employees of the clients’ organization to take correct strategies to be the market leader. This training helps the organization to collect the current information from the market and side by side it helps to respond the situation. It helps the organization to analyze the competitor’s strategies and also help them to take corrective and the best actions. It helps the organization to face perfectly the globalization effects, demographical effects and also technological effects.
Expert Business English: To retain in the field of business the employees of the organization must be expert in business English. So Pro-staffers LLC arranges such type of training for its clients. It help them in the following ways-
Helps people identify with organizational goals
Helps prepare guidelines for work
Aids in understanding and carrying out organizational policies
Helps a person develops speaking and listening skills; also writing skills when exercises are required.
Develops a sense of growth in learning etc.
Employee Motivational Training: This training is very much important for the employees of any type of organization. This training helps the organization as well as the employees of the organization in many ways. Like-
Through training and development motivational variables of recognition, achievement, growth, responsibility and advancement are internationalized and operationalized.
Aids in encouraging and achieving self development and self confidence
Moves a person toward personal goals while improving interaction skills
Improve interpersonal skills etc.
Job training for fresh graduates (before joining any organization): For fresh graduates job training is very much important. Because they do not know the climate of the organization. Initially they feel inertia. They do not know how to response with a demanding situation. So for all these job training is very much crucial for the fresh graduates before joining any organization. Pro-staffers LLC arrange job training for the fresh graduates before joining any organization which helps them in the following ways-
Provides trainees an avenue for growth and a say in his or her future.
Helps eliminate fear in attempting new tasks.
Aids in orientation for new employees and those taking new jobs through transfer or promotion and so on.
4. Findings and Analysis
4.1. Findings & Analysis:
From the experience of my internship period in Pro-Staffers LLC some findings I have drawn. In the following the findings of the report are mentioned-
Pro-Staffers LLC’s recruiting plan is so diverse; its candidates come from all occupational backgrounds, and all skill levels. It has candidates that have little work experience and education and candidates that have years of work experience and Master’s Degrees even PhDs! It will only send to the clients’ candidates that meet them requirements and expectations. Here one thing needs to mention that pro-staffers stand to provide all level of employees as the clients’ requirement.
Pro-Staffers LLC is a dedicated team of professionals that specializes in helping the clients find the candidates that are right for them personalized, caring service is its #1 priority. Staffing is the core business of this organization. So it always tries to send the best candidates for the right position of the clients’ organization.
It takes the time to learn about clients’ industry and gain insight into how they run their business. To maintain its goodwill pro-staffers try to know the pattern of activities of its clients. So that it helps to find out the suitable candidates for the clients’ organization.
It is locally owned and operated and takes great pride in its excellent reputation and commitment to its community.
Pro-Staffer LLC can provide a full spectrum of solutions to the clients HR issues and concerns, and have an extensive network of partnerships to meet their needs as well.
It goes above and beyond “filling a job order” for its partners. Its solution options are client-driven and are cost-effective. From salary surveys to retention analyses, interviewing tips to safety regulations, employment law to best practices – we’re here to help you be successful!
Pro-Staffers LLC keeps a large resume bank and continuously tracks every possibilities/opportunities for potential placements for the right candidate at the right job. It informs the candidate by email/phone/fax, when it finds a right opportunity for the candidate. This is its core business and it strives for it.
5. Conclusion and Recommendation
Pro-Staffers LLC is a staffing house offering a range of services in the fields of Human Resources and Management. Its operations concentrate on guidance to the corporate world as it exists and develops in Bangladesh. Over the two and half years, Pro-Staffers LLC has assisted its wide-range of clientele of corporate and development sector to meet their ever-changing demands in its human resources development and management. The firm offers customized services with care to its valued clients through a group of qualified professionals. These people, who combine the experience and judgment of seasoned professionals with requisite insights and skills, are fully competent to meet the clients’ requirements in specific areas.
Today’s world is more competitive than ever before. Never before has the world of work has been so challenging. Never before has it been so imperative for the organizations and managers to learn the skills of management.
The objective of the firm is to help organizations gain competitive advantage through enhancing the performance of their people. It provides staffing services of diverse nature and practical advice to its clients who need to achieve results fast. Hiring and developing quality human resource for the emerging private sector and fast changing corporate market is its multifarious activities. It ensures quality, reliability, efficiency and confidentiality while providing the services.
X Pro-Staffers LLC has been working in this country for two and half years but still it is not well known to the mass level people. The job seekers as well as the organization do not know it very well. So I think Pro-Staffers should take some steps to know the people that they are in the field to provide staffing services. For this it can arrange some seminars about Human Related Issues, put advertisement in the printing media and also at different job related web site.
1. Pro-Staffers LLC still does not publish any annual report of it. So people are not alarmed about its success, its strength, its strategies and overall its activities. So I think it can publish Annual Report.
2. Generally Pro-Staffers reaches agreements with its clients as well as the job applicants who are invited for having interview. Here I found that not only the candidates but also the clients sometimes feel fear to sign the agreement paper. So Pro-Staffers should make clear all the terms and conditions of the agreement to the job applicants and the clients.
3. Sometimes it is founded that the job applicants do not come to the interview board. Then Pro-Staffers LLC faces a lot of problems. So I think it should be very much careful for inviting the candidates.
4.oderately high. So I think it should take some important initiatives to retain its current employees.
5. Employee satisfaction is also another important thing. The employees of the Pro-Staffers LLC are not as satisfied as the expectation. As a result here employee turn-over is high.
5 As Pro-Staffers LLC is a staffing organization its employees always look for better organization where they get more money and recognition.
6. The employees of Pro-Staffers are limited as its need. So it should recruit appropriate employees to accelerate its business.