Report on  The Performance of National Bank Limited
Subject: Business | Topics:

Executive Summary : National Bank started its journey with the noble vision of diversifying banking activities into different activities of client service. The bank is also committed to fulfill its responsibilities to the society and the country. National Bank Limited has its prosperous past, glorious present, prospective future and under processing projects and activities. Established as the first private sector Bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain.

National Bank Limited was born as the first hundred percent Bangladeshi owned Bank in the private sector. The then President of the People’s Republic of Bangladesh Justice Ahsanuddin Chowdhury inaugurated the bank formally on March 28, 1983 but the first branch at 48, Dilkusha Commercial Area, Dhaka started functioning on March 23, 1983

Now NBL is on line to establish trade and communication with the Prime International banking companies of the world. As a result NBL will be able to build a strong root in international banking horizon. Bank has been drawing arrangement with well conversant money transfer service agency “Western Union”. It has a full time arrangement for speedy transfer of money all over the world.



To provide standard financial services

Profit Maximization

Objective of the Report

The main objective of this report is to overview performance of National Bank ltd. Every student is required to do internship program in a well-reputed organization for 3 months, after completing all the required courses. After the internship period, each student or intern has to submit a report about the respective organization. I have completed my internship program in National Bank Ltd. And this report is about this bank.

As one of the main objectives of internship is to gather job experience, I have tried to put some of the experiences that I have learnt from my internship in this report.

The specific objectives of this report are –

  • To present an overview of National Bank Ltd.
  • To appraise the performance of National Bank Ltd.
  • To apprise financial performance of National Bank Ltd.
  • To identify the problems of National Bank Ltd.
  • To recommend/ remedial measures of the development of National bank Ltd.


To obtain a suitable position in the banking sector of Bangladesh


“A Bank for Performance with Potential”

Nature of the problems:

  • Have to discuses performance of National Bank Ltd.
  • Have to discuses how there marketing performance.
  • How employees are improve themselves about banking activities.
  • How they help our rural peoples.
  • How they do our social develops.

Origin of the Report:

The purpose of this report is to focus practical Experiences of my day-to-day work as a part of my internship period.

Limitation of the report:

The present study was not out of limitations. But as an internee it was a great opportunity for me to know the banking activities in Bangladesh especially national bank limited. Some constraints are appended below:

  • The main constraint of the study is inadequate access to information.
  • The employees did not disclose much information for the sake of the confidentiality of the organization.
  • Since the banks personally were busy, they could provide me very little time.
  • The clients were too busy to provide me much time for interview.
  • Though I have prepared many reports before, I had no experience of internship. So inexperience is one of the main constraints of the study.
  • Limitation of time was a major constraint in making a complete study, due to time limitation. The duration was only twelve weeks. It was too limited to cover all the banking area. Many aspects could not be discussed in the present study.
  • Lack of comprehension of the respondents was the major problem that created a lot of confusion regarding verification of conceptual question.
  • Confidentiality of data was another important barrier that was faced during the process of this study.
  • As being an intern, it also created some problems as I was unable to acquire hands-on-experience in all the departments, due to the bank’s policy of maintaining secrecy and also because I did not get the opportunity in all the departments.

Methodology what I have applied to prepare this Report

  • Observation
  • Projection Techniques
  • Depth Interviews
  • Interaction with the Customers and Colleagues

Methodological Aspect:

Sources of Data

  • Doing practical work in different desks.
  • Study of old files/documents/formats.
  • Personal investigation.
  • My colleagues and Customers.
  • Collection of Data from different statements and abstracts.
  • Internet, Brochures, annual report etc.

Both the Secondary and Primary Sources have been used to collect data for this research paper.

Collection of Primary Data:

Many of the data and information were collected from my practical experience and queries from the executives while doing our assignment period at National Bank Ltd. Information and data regarding products & services, interest rates & charges, banking operations, organization structure, management personnel, and policies were collected from these sources

Collection of Secondary Data:

Data regarding the operations of National Bank Ltd. and analysis of financial statement were collected from secondary sources like annual report, Brochures, Manuals and Publications of National bank Ltd.

Organizational profile:

National Bank Limited is regarded as the pioneer in the private sector banking of Bangladesh. National Bank started its journey with the noble vision of diversifying banking activities into different activities of client service. The bank is also committed to fulfill its responsibilities to the society and the country. National Bank Limited has its prosperous past, glorious present, prospective future and under processing projects and activities. Established as the first private sector Bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain. The member of the board of directors is creative businessman and leading industrialist of the country. To keep pace with time and in harmony with national and international economic activities and for rendering all modern services, NBL, as a financial institution automated all its branches with computer network in accordance with the competitive commercial demand of time. Moreover, considering its forth-coming future the infrastructure of the Bank has been rearranging. The expectation of all class businessman, entrepreneurs and general public is much more to NBL. Keeping the target in mind NBL has taken preparation to open new branches by the year 2000-2001.

The emergence of National Bank Ltd. in the private sector is an important event in the Banking arena of Bangladesh. When the nation was in the grip of severe recession, Govt. took the farsighted decision to allow in the private sector to revive the economy of the country. Several dynamic entrepreneurs came forward for establishing a bank with a motto to revitalize the economy of the country.

National Bank Limited was born as the first hundred percent Bangladeshi owned Bank in the private sector. From the very inception it is the firm determination of National Bank Limited to play a vital role in the national economy. We are determined to bring back the long forgotten taste of banking services and flavors. We want to serve each one promptly and with a sense of dedication and dignity.

The then President of the People’s Republic of Bangladesh Justice Ahsanuddin Chowdhury inaugurated the bank formally on March 28, 1983 but the first branch at 48, Dilkusha Commercial Area, Dhaka started functioning on March 23, 1983. The 2nd Branch was opened on 11th May 1983 at Khatungonj, Chittagong. Today they have total 76 Branches all over Bangladesh.

Since the very beginning, the Bank exerted much emphasis on overseas operation and handled a sizeable quantum of homebound foreign remittance. The Bank established extensive drawing arrangement network with Banks and Exchange Companies located in important countries of the world. Expatriates Bangladeshi wage earners residing in those countries can now easily remit their hard-earned money to the country with confidence, safety and speed.

In the year 2000, the Bank managed to procure foreign remittance business to the tune of US$88.44 million dollar equivalent to Tk.4,662.10 million compared to Tk.3,986.20 million in the previous year indicating a growth of 16.96%

Considering the need for remittance by the expatriates Bangladeshis residing abroad the Bank during the year established drawing arrangement with the Pacific Bank Berhad, Malaysia (now May Bank), Security Exchange Company Limited, State of Kuwait and Dalil Exchange, State of Bahrain.

Our Bank invested 25% equity in Gulf Overseas Exchange Company LLC, a joint venture Exchange Company in Oman, operating since November, 1985 under the management of our Bank. The Bank received Riyal Omani 12,450 equivalent to Tk.1.74 million as dividend for the year 2000.

A Representative Office was established in Yangon, Myanamar in October, 1996 by our Bank and obtained permission from the Government of Bangladesh to handle border trade with Myanmar. Opportunities are being explored for further business avenues there.

Now NBL is on line to establish trade and communication with the Prime International banking companies of the world. As a result NBL will be able to build a strong root in international banking horizon. Bank has been drawing arrangement with well conversant money transfer service agency “Western Union”. It has a full time arrangement for speedy transfer of money all over the world.

Board of Directors





























Managing Director

 Hierarchy of the Bank:

nbl hirarchy

Division of NBL

  1. Audit & Inspection Division.
  2. ATM Card Division
  3. Board Secretariat
  4. Budget & Monitoring Division.
  5. Credit Division-1.
  6. Credit Division.-2.
  7. Credit Card Division.
  8. Classified Loan Recovery Division.
  9. Financial Administration Division.

10. General Banking Division.

11. Human Resources Division.

12. International Division.

13. Information System & Technology Division.

14. Law & Recovery Division.

15. Marketing Division.

16. Merchant Banking Division.

17. Public Relations Division.

18. Protocol Division.

19. Reconciliation Division.

20. System & Operations Division.

Branch –location all over Bangladesh

Dilkusha Commercial Area BarishalRajshi
Uttara model town 
DhanmondiKhatungonj, Chittagong 
Mymenshing DivisionGazipur Division  
Joidebpur bazaar 

 Service sectors:

Services sector registered 5.8% growth in this year. In 2007 it was 5.4%.

Banking sector:

Banking sector is a key factor for the national economy. It pays a very important role in attaining a high GNP growth rate by creating job opportunity, Inviting & encouraging investment. At present 4 government banks. 5 specialized banks, 30 private banks and 10 foreign banks are operating in the country. Deposit in total banking sector was tk1,12,793 corer, including this our banking sector comprises taka 88,662 core as loan, three core depositor / clients and 76 lac investment clients. Various steps of reforms have been taken to ensure transparency, dynamistic & stronger role of banks in the national development. Some of those are mentioned below:

Disclosure requirements of financial information were substantially enhanced for banks as per the international accounting standard (IAS).

Financial statement of the bank will be published in national dailies & website of the bank.

Hard steps have been taken to recover defaulted loans. In this year defaulted loan stood at 24% which was 41% in 2006.

The minimum capital requirement for bank has been raised to tk 100 crores from 20 crores.

Capital adequacy threshold for banks has been raised from 8%to 9%.

Lowering the rate of interest can potentate economic development. Bangladesh bank reduced its bank rate from 7% to 6% and fixed SLR to 16% from 20%for all commercial banks. So 1% to 2% reduction in interest rates was noticed in every sector.

Bangladesh bank introduced floating exchange rate for Dollar from 31 mat this year.

Through all these reforms banking sector has turned into more powerful dynamic and transparent form.

My learning/Observation:

General Banking Division

Uttara Branch

The division of general banking plays an important role in all commercial banks. It’s mainly a liability side. National Bank Ltd bank facilitates sections and facilities of general banking. General banking division can be functioned in the following way.

One who want to open an account he has to fill up an account opening form. This form is a legal contract between the bank and prospective customers. The rules and regulations for opening of an account vary from customer to customer, if he wants to open different types of accounts. First of all various types of customers such as individual, joint, proprietorship, partnership , private limited company, public limited company, associations, clubs, societies, trusts etc. can open their various types of accounts as their requirements which are mentioned below

Individuals Account

Savings Deposit Account:

  • If individual wants to open an account than introducers must be needed to open current and savings account that has current or savings account in the bank.
  • The introducer must be signed in the two passport size photographs.
  • Individual must be submitted his/her certificate of word commissioner or the photocopy of the passport (valid).
  • Individual must have a passport size photograph of his nominee signed by him.
  • Individual must have filled up the KYC form (Know Your Customer) for the full-fill of requirement of Bangladesh Bank.

Joint Account:

 This account can be opened by 2 persons or more than 2 persons and each person should fulfill the requirements of individual account. The account holders should mention the mode of operation

Partnership current account:

For opening this A/c the Conditions are

  • It may be CD A/c
  • It must be opened by the name of the Partnership Firm
  • Partnership Deed must be submitted with the A/c opening form
  • Specific Rubber Stamp of the Firm
  • Photographs of the A/c operative persons

Our Branch is collecting two types of deposits, such as:

  • Demand deposits
  • Time Deposits.

Limited Company current account: To open an A/c in the name of a Company the following documents and papers must be submitted with the A/c opening form:

  • Memorandum & Articles of Association of the Company
  • Certificate of Incorporation
  • Resolution of the Board to open A/c with the Bank
  • List of Directors with Signatures
  • Photographs of the operative persons

Public Limited Company Current A/c:

To open an A/c in the name of a Public Limited Company, the following documents and papers must be submitted along with the A/c opening form:

  • Memorandum & Articles of Association of the Company
  • Certificate of Incorporation
  • Resolution of the Board to open A/c with the Bank
  • List of Directors with Signatures
  • Photographs of the operative persons
  • Certificate of Commencement of Business.

Proprietorship current account: It may be CD A/c (Current Proprietor A/c)

To open a Proprietorship A/c —-

  • Proprietor of the firm must fill up the Current Proprietorship A/c opening form
  • An Introducer acceptable to Bank must introduce the A/c.
  • Photographs of the Proprietor
  • The specific Rubber-stamp of the Proprietorship firm
  • Valid Trade License

General procedure of opening account:

Step 9: Account is opened

Step 8: Bank preserves the specimen signature card to verify the signature of the client.

Step 7: After deposition one checkbook is issued.

Step 6: they issue deposit slip and deposit must be made.

Step 5: if they are satisfied, they will open the account.

Step 4: the authorized officer scrutinizes the application form.

Step 3: Application submits the form dully signed by a introducer and along with 2 passport size photo signed by the introducer.

Step 1: Bank provides account opening form to the prospective customer or applicant.

Demand deposits:

These sorts of Deposits are payable without any notification. Our branch is collecting the above deposits through the following way:

By opening of;

  • Current account &
  • Saving account

Current Deposits: (CD A/c)

Current Deposits (CD A/c) is a running A/c where a customer can draw money frequently/continuously. Funds of CD A/c shall be payable on demand. Bank does not allow any interests on CD A/c. CD A/c is generally opened by Business men, Public Institutions, Corporate Bodies & other organizations who want to operate his A/c numerously & frequently.

National Bank Limited provides the following types of current account:

  • Current account for individual (There must be a nominee)
  • Joint current account (There must be a nominee)

Time deposits:

Time deposits are payable at a fixed date or after notification. Our Branch receives Time deposits through Fixed deposits receipt (FDR), Short-term deposit (STD), MSS (Monthly Saving Scheme), SDS (Special Deposit Scheme) etc.

Fixed Deposits (FD)

 Fixed Deposits (FD A/c) shall be opened for a longer period such as 3 (three) months to 3 (three) years or more. Generally who wants to invest his money safely can open FD A/c. The interest of FD A/c is negotiable & it depends on the volume of deposit and period. At present, our branch is allowing interest from 8% to 10.25% in FD A/c. It may be noted that no introduction is necessary to open FD A/c & The FDR is not negotiable instrument & cannot be transferred by endorsement.

Interest rate on FDR:

The interest rate of the deposited amount depends on duration and volume of the amount. If duration is long the interest rate is high, and at the same time if the volume of amount is large the interest rate is also high and vice-versa.

PeriodUp to Tk. 50,00,000Tk. 50,00,000 to Tk. 1,00,00,000AboveTk. 1,00,00,000
a. 3 months8. %8. %8.50%
b. 6 months8.25%9%9.25%
c. 1 year8.50%9.25%9.50. %
d.  2 year9.25%9.50%10. %
e. 3 year9.50%10 %10.50%

Short-Term-Deposit (STD):

Short Term Deposit or STD Account Opening procedure is similar to that of the current account. The rate of interest on this type of account is 5%. Withdrawals from this type of account require a prior notice of seven days.

Special Deposit Scheme

For most of the people on fixed income the opportunity to supplement their monthly earning is a golden one. And NBL Special Deposit Scheme gives a customer just that.

Under this scheme, customers can deposit money for a term of 5 years. The deposited money is fully refundable at the expiry of the term. At the same time, during the term period they can enjoy a monthly profit corresponding to their deposited amount. As for instance, under this scheme a deposit of Tk,55,000/- gives a monthly income of Tk.500/-.

Deposited AmountMonthly Benefit
Tk. 55,000/-Tk. 500/-
Tk. 1,10,000/-Tk. 1,000/-
Tk. 1,65,000/-Tk. 1,500/-
Tk. 2,20,000/-Tk. 2,000/-

Monthly Savings Scheme:

This scheme is specially designed for the benefit of the limited income group members. This helps to accrue small monthly savings into a significant sum at the end of the term. So, after the expiry of the term period the depositor will have a sizeable amount to relish on.

A monthly deposit of Tk.500/- or Tk.1000/- for 5 or 10 years period earns in the end Tk.40, 100/- or Tk.2, 24,500/- respectively.

Monthly InstalmentReturn after
5 years
Return after
10 years
Tk. 500/-Tk. 40,100/-Tk. 1,12,500/-
Tk. 1,000/-Tk. 80,100/-Tk. 2,24,500/-

 Saving Insurance Scheme:

This is an uncertain World and the threatening silhouettes of future catastrophes are always looming around. This NBL scheme gives your family protection against the insecurities of the world. This scheme is the first of its kind in Bangladesh. It combines the benefits of regular savings and insurance scheme, so, you get the usual rate of interest on the deposited amount while you enjoy the protection of a comprehensive insurance coverage. Under this scheme, the beneficiary (ies) get equal the deposit in case of natural death of the account holder whereas in the event of accidental death of the account holder the beneficiary (ies) will receive twice the deposit. As for example, if a customer picks up Easy Class (Tk.50,000/-) he/she will get Tk.50,000/- for natural death and Tk.1,00,000/- for accidental death apart from his/her deposited amount and interest.

ClassDepositNormal Death Benefit
(Including Own Deposit)
Accidental Death Benefit
(Including Own Deposit)

 Other Activities:

Issuance of DD, TT & PO:

This Bank offers DD, TT & PO for transferring the funds from one place to another to our Customer. It is Called Inland Remittance. It is one kind of sources of Income of the Branch. Bank can issue DD, TT & PO against cash or Cheque.  To issue the above we have to follow some rules & regulations.

Issuance of DD. (Demand Draft):

DD is a written order from one branch to another branch of the same Bank. It is not payable to bearer of the instrument. In practice, we can not issue DD between Branches within the same city. we need to complete the following steps for issuing a DD

Issuance of TT. (Telegraphic Transfer)

TT is one kind of telegraphic/Telephonic message order to pay some one the fund between two Branches of the same Bank. It is the quickest & easiest way to transfer fund from one place to another place.

The charges for issuing of DD & TT of our Branch

DD/TT 0:.                              10% of the total DD/TT Amount

Telex ChargeTk:                   40 fixed

VAT    :                       2% of Commission amount

Issuance of PO (Pay Order)

PO is a written order, issued by branch of Bank to pay a certain amount to a specific person or organization. Whose favor we issue PO is called Payee. Some time PO is sold to individual on payment of value, and then the individual is called the purchaser.

Credit Card:

Through its Credit Card, National Bank Limited has not only initiated a new scheme but also brought a new life style concept in Bangladesh. Now the dangers and the worries of carrying cash money are memories of the past.

Credit Card comes in both local and international forms, giving the client power to buy all over the World. Now enjoy the conveniences and advantages of Credit Card as you step into the new millennium.

NBL ATM Service :

National Bank Limited has introduced ATM service to its Customers. The card will enable to save our valued customers from any kind of predicament in emergency situation and time consuming formalities. NBL ATM Card will give our distinguished Clients the opportunity to withdraw cash at any time, even in holidays, 24 hours a day, 7 days a week.

Western Union Money Transfer:

Joining with the world’s largest money transfer service “Western Union”, NBL has introduced Bangladesh to the faster track of money remittance. Now money transfer between Bangladesh and any other part of the globe is safer and faster than ever before.

This simple transfer system, being on line eliminates the complex process and makes it easy and convenient for both the sender and the receiver. Through NBL – Western Union Money Transfer Service, your money will reach its destination within a few minutes.

Western Union is a global leader in Money transfer and message services. With the help of western Union a consumer or a Businessman can transfer money or make payments more quickly and more securely from one part to another part of the world. There are 1, 17,000 Western Union Agent Locations over 185 countries in the world. It’s the largest network in the world. Western Union markets transact more than one quarter Billion money every year.

In Bangladesh National Bank is the only agent of transferring money. In Bangladesh we can only receive money from abroad but we can not make payment or transfer money from our country to another country of the world on behalf of our customer.

At our NBL Uttara Branch we make payment to our customer through western Union with the help of our Foreign Exchange Branch

The procedures of Transfer Money through Western Union:

 In our Branch, we take one of the following documents as a Valid ID before the payment of western Union.

Photocopy of 1st three pages of Valid Passport. In case of renewal, the photocopy of renewal page will be added.

 Nationality Certificate with Photograph from Chairman/Commissioner/MP. The said person will verify the signature photograph of the applicant.

Bank’s Certificate with photograph A/c Maintaining with the Bank. The Authorized Officer/Branch in Charge will verify the signature & photograph of the applicant.

  • Any A/c Holder of our Branch. In this case we will use the A/c Number as ID
  • Voter ID.
  • Service ID (In case of reputed service holder)

Foreign Exchange:

Modes of the Foreign Exchange:

Various services regarding foreign exchange provided by NBL can be segregated into four broad categories:

  • Import
  • Export
  • Foreign Remittance
  • Issuing T/C & Endorsement of Dollar


This section perform the major function of import procedure in favor of its clients and provide import financing through guarantee, LIM, PAD, LTR etc.

Letter of Credit:

Letter of Credit (L/C) is a letter from the importer’s bank to the exporter that the bills if drawn as per terms and conditions are compiled with will be honored or accepted for deferred payment on presentation.

Requirements of opening an L/C are:

  • Trade license,
  • IRC,
  • Membership Certificate,
  • TIN and VAT Certificate,
  • Bond License,
  • Memorandum of Articles (Incase of a limited co.),
  • Registered Deed (Partnership Firm),
  • Resolution and Photographs

Parties To Documentary Credit:

Commercial Parties:

a) Applicant:

The applicant is normally the buyer of the goods, i.e. importer who requests his bank to issue a L/C in favor of a named beneficiary against tendering of certain documents.

b) Beneficiary:

The beneficiary is normally the seller of the goods who receives payment under documentary credit if he has complied with terms and conditions.


Parties to documentary credit may be an issuing bank, an advising bank, a confirming bank, a reimbursing bank or a nominated bank.

a) Issuing bank: The issuing bank or the opening bank is one, which issues the credit.

b) Advising Bank: The Advising Bank advises the credit to the beneficiary thereby authenticating the genuineness of the credit. It is normally situated in the country/place of the beneficiary.

c) Confirming Bank: A Confirming Bank is one which adds its guarantee to the credit opened by another bank, thereby undertaking the responsibility of payment/negotiation/acceptance under the credit in addition to that of the Issuing Bank.

d) Nominated Bank: A Nominated Bank is that bank nominated by the issuing bank to pay, to incur a deferred payment liability, to accept drafts or to negotiate credit.

e) Reimbursing Bank: A Reimbursing Bank is the bank authorized to honor reimbursement claims in settlement of negotiation/acceptance/payment logged with it by the negotiating/accepting/paying Bank.

Other related parties:

a) Issuer: The Issuer has the responsibility for issuing the goods as provided in the credit.

b) Carrier: The Carrier is responsible for safe arrival of the goods at the destination.

Types of documentary credit:

  • Revocable D. credit
  • Irrevocable D. credit
  • Confirmed and unconfirmed D. credit
  • Fixed, revolving and installment credits
  • Standby credit
  • Red clause
  • Back to back credit
  • Transferable credit
  • Credit options

Documents in a documentary are Commercial Invoice, Certificate of origin, Analysis/quality certificate, packing list, Draft, and Transport documents and Insurance Documents.

Steps for import L/C operation – 8 steps operation:

Step-1 – Registration with CCI &E

  • For engaging in international trade, even trader must be first registered with the chef controller of import and export.
  • By paying specified registration fees to the VVI &E the trader will git IRC/ERC (import/Export registration certificate). For open L/C with bank this IRC is must.

Step-2 – Determination terms of credit

The terms of the letter of credit are depending upon the contract between the importer and exporter. The terms of the credit specify the amount of credit, name and address of the beneficiary and opener, tenor of the bill of exchange period and mode of shipment and of destination, nature of credit, expiry date name and number of sets of shipping documents etc.

Step- 3 – proposal for opening L/C

To have an import LC limit an importer submits an application to department to National bank ltd bank. The proposal contains the following particulars:

  • Full particulars of the bank account
  • Natured amount of limit
  • Required amount of limit
  • Payment terms and conditions
  • Goods to be imported
  • Officered security
  • Repayment schedule

Step- 4 Application by importer to the banker to open letter of credit

For opening L/C the importer is required to fill up a prescribed application form provided by the banker along with the following documents:

  1. L/C Application form
7. Authority to debit account
  1. Filled up LCA form
8. Filled up amendment request Form
  1. Demand promissory Note
9. IMP form
  1. pro-forma invoice
10. insurance cover note and money receipt
  1. Tax identification number
11. Membership certificate
  1. Import registration certificate
12. rate fluctuation undertaking

 Step-5- Opening of L/C by the bank for the opener:

  • Taking filled up application form the importer.
  • Collects credit report of exporter from exporter’s country through his foreign correspondence there.
  • Opening bank then issues credit by air mail / TELEX / SWIFT followed by L/C advice as asked by the opener through his foreign correspondent or branch as the case may be at the place of beneficiary. The advising bank advises the L/C to the beneficiary of his own form where it is addressed to him or merely hand over the original L/C to the beneficiary if it is so addressed.

Step- 6 shipment of goods and lodgment of documents by exporter:

Then exporter ships the goods to the destination of the importer country. Sends the documents to the L/C opening bank through his negotiating bank. Generally the following documents are sent to the opening banker with L/C:

1. Bill of Exchange6. Packing List
2. Bill of Lading7.Advice Details of shipment
3. Commercial invoice8. Pre-shipment  inspection certificate
4. Certificate of origin9. Vessel Particular
5. A certificate stating that each packer contains the description of goods over the packet.10. shipment certificate

Step- 7 Lodgment of documents by the opening bank from the negotiating bank:

After receiving the documents, the opening banker scrutinizes the documents. If any discrepancy found, it informs the importer. If importer accepts the fault, then opening bankers call importer retiring the document,. At this time many thing can happen. These are indicated in the following:

  • Discrepancy found but the importer accepts – o problem occurs in lodgment.
  • Discrepancy found and importer not agreed to accept – in this case, importer protest and send back all the documents to the exporter and request his to make in the specified manner. Here banker is not bound to pay because the documents send by exporter is not in accordance with the terms of L/C.
  • Documents are OK but importer is willing to retire the documents – in this case bank is obligated to pay the price of exported goods. Since importer did not pay for bill of exchange, this payment by bank is one kind of credit to the importer and this credit in banking is known as PAD.
  • Everything is OK but importer fails to clear goods from the port and request bank to clear-  in this case banks clear the goods and takes delivery of the same by paying customs duty and sales tax ect. So, this expenditure is debited to the importer’s account and in banking it is called LIM.

Step- 8 Retirements

The importer receives the intimation and gives necessary instruction to the bank for retirement of the import bills or for the disposal of the shipping document to clear the imported goods from the customs authority. The importer may instruct the bank to retire the documents by debiting his account with the bank or may ask for LTR (loan against Trust Receipt).

* Accounting procedure in case of L/C Opening.

When the officer thinks fit the application to open a L/C, giving the following entries – creates the following charges-



Charges in Taka

Customer’s A/C


L/C Margin A/C


Commission A/C on L/C





15% on commission



3000 /=



1000 /=



150 /=



300 /=

DHL / Courier


1500 /=

* After opening of L/C some time’s alteration to the original terms and conditions become necessary. These amendments involve changes in

  1. Unit price
  2. Extension of validity of the L/C
  3. Documentary requirements etc.

Such amendments can be affected only if all the concerned parties agree i.e. the beneficiary, the importer, the issuing bank and the advising bank.

For any amendment the importer must request the issuing bank in writing duly supported by revised / Performa invoice. The issuing bank then the advises the required amendment to the advising bank. L/C amendment commission including postage is charged to the clients A/C.

  •  Loan against Trust Receipts ( LTR)
  • Advance against a Trust receipt obtained from the customers are allowed to only first class tested parties when the documents covering an import shipment or other goods pledged to the bank as security are given without payment. However, for such advances prior permission / sanction from Head Office must be obtained.
  • The customer holds the goods or their sale proceeds in trust for the bank, till such time, the loan allowed against the Trust Receipts is fully paid off.
  • The trust receipt is a document that creates the banker’s hen on the goods and practically amounts to hypothecation of the proceeds of sale in discharge of the lien.
  • Loan against imported Merchandise (LIM)

Advance (loan) against the security of merchandise imported through the bank may be allowed either on pledge or hypothecation, of goods, retaining margin prescribed  or their landed cost, depending on their categories and credit restriction imposed by the Bangladesh bank . Bank shall also obtain a letter of undertaking and indemnity from the parties, before getting the goods cleared though LIM account.

  • Payment Procedure of Import Documents

This is the most sensitive task of the import Department the official s have to be very much careful while making payment. This task constitutes the following:

  • Date of payment

Usually payment is made within seven days after the documents have been received. If the payment is become deferred, the negotiating bank may claim interest for making delay.

  • Preparing Sale Memo

A sale memo is made at B.C rate to the customer. As the T.T &O.D rate is paid to the ID, the difference between these two rates is exchange trading. Finally, an inter branch exchange trading credit advice is sent to ID.

  • Requisition for the Foreign Currency

For arranging necessary fund for payment a requisition is sent to the international department.

  • Transmission of Message

Message is transmitted to the correspondent bank ensuring that payment is being made.


Export is the process of selling goods and services to the other country. It has an immense contribution to generating income for the bank.

Requirements for the export procedure:

In order to export any goods or service to overseas, the exporter should have attested the photocopies of the following documents with the up to date export registration certificate. Other requirements are Commercial Invoice, Certificate of origin, Beneficiary certificate (where the exporter tells about the goods he/she wants to export), Beneficiary fax (confirmation of sending goods to the importer), Packing list, Draft, Transport documents and Insurance Documents.

If the bank authority satisfies with all the information provided by the exporter, steps are taken to smooth out the process of export regarding collection of money or opening back to back L/C.

Opening back-to-back L/C is a letter of credit backed by the original L/C or the mother L/C to open a new L/C. The bank provides it to the exporter to import the raw material from overseas in order to produce the exportable commodity for the importer. It encourages the exporter to produce more exportable goods. In this case the bank offers some additional facilities i.e. about 120 days to pay back the money where in case of import. L/C is issued for 60 days.


Foreign Remittance refers to the transfer of fund from one country to another through channel. Foreign Remittance is an important sector where NBL earns a lot of foreign exchange every year.

Drawing Arrangements:

Drawing Arrangements is made to facilitate remittance through concluding accounting relationship between a bank and corresponding, or an exchange house, which may exist in the following three forms of accounts.

1. NOSTRO A/C: A foreign currency account that a local bank maintains with another bank in abroad.

2. VOSTRO A/C:  An account, which a foreign bank maintains with a local bank, is called VOSTRO A/C.

3. LORO A/C:  An account, which a third party maintains with a foreign bank, is known as LORO A/C.

There are two types of Remittance:

a) Foreign Inward Remittance: The remittance in foreign currency, which is received from outside the country to our country is known as Foreign Inward Remittance. The remittance can be performed in two ways:

Visible Inward Remittance-such as export proceeds

Visible Inward Remittance -such as family maintenance consultant fee etc. Cash is remitted through TT (Telegraphic Transfer), DD (Demand Draft) etc.

b) Foreign Outward Remittance: Foreign Outward Remittance is funds remitted to overseas on behalf of the client. It is of two types:

Visible Outward Remittance-such as, payment against import, sale of traveler’s cheque etc.

Visible Outward Remittance-such as, membership fee, subscription fee etc.

Issuing T/C & Endorsement of Dollar

NBL is an authorized dealer of American Express T/C. at the same time; they can sell T/C and dollar. Every morning they get a telex from the Head Office, which carries the rate of the foreign currency transaction of the day. The payment to the customer is made instantly by debiting “foreign bill purchase” account.


Clearing is one of the important jobs of a bank. To run the banking business smoothly and to provide serve to customer, every bank has to collect cheques, POs, Drafts, etc which are drawn on other Bank on behalf of their A/c holder. On the other hand, every Bank has to pay against his A/c holder’s Instrument, which are received from other Banks. In a word, we can say, the bank need to collect or pay money on behalf of its A/c holder against A/c payee instruments. The process by which way the bank collects or pays the money is called clearing.

Clearing House:

Clearing House is a place where various Bank’s representatives gather with their Clearing Instrument and settle each other’s claims. Normally, Clearing house sits in the Central Bank. Where there is no branch of Central Bank, the clearing house sits in a general place selected by the Central Bank. Clearing is held under the supervision of the Central Bank. In our country, Bangladesh Bank controls the clearinghouse. Bangladesh Bank has divided the whole country in various clearing zones such as, Dhaka, Chittagong, Khulna, Barishal etc.  Some where Sonali Bank arranges & controls the clearing house as a representative of Bangladesh Bank.

Every Bank does not get the clearing facility. To avail the clearing facility every bank and its branches need to become a member of the Clearing House.

Our NBL Uttara Branch is a member of Dhaka Clearing House and our clearinghouse sits in Bangladesh bank. We cannot do our clearing jobs directly. We do our clearing jobs through our Head office at Dilkusha C/A, Dhaka.

There are two kinds of Clearing as:

  • Outward Clearing
  • Inward Clearing

Outward clearing:

The A/c holders of our Branch deposit other Bank’s instrument in their A/c for collection. We collect it through Outward Clearing and credit the proceeds in their A/c.

Description of Outward Clearing:

Bank does not involve in clearing house directly. They make their clearing through Head office, Dilkusha. They just prepare the Instrument and send it to clearing department of Head Office for collection.

On the other hand, the A/c Holder of our Branch gives our Branch’s instrument to their party who is not our A/c holder as payment. The party deposits the following instruments in their A/c for Collection through Clearing house. We receive those instruments from Clearing house and make payment on behalf of our A/c holder. This is called Inward Clearing.

Except Clearing Instrument the Clearing Department also Collect the following instruments on behalf of the customer.

LBC Cheque: LBC Stands for Local Bills Collection. LBC is a process of collection of instrument, which is held between the two different Branches of the Same Bank in the Same Clearing House. For example, if any A/c holder of our branch deposited a cheque which is drawn on our Babu Bazar Branch. In this case we will collect the proceeds through LBC.

OBC Cheque

OBC stands for Out Wards Bills Collection. Like LBC it is a process of collection of instrument which is held between the two different Branches of the Same Bank in the Different Clearing House/Different City. For example if any A/c holder of our branch deposited a cheque which is drawn on our Agrabad Branch Chittagong. In this case, we collect the proceeds through OBC.

Commission of OBC of our Branch

Below Tk. 1 Lac       0.15%

Above Tk. 1 Lac       0.10%

Postage Charge Tk. 10.00

IBC ( Inward Bills Collection)

We collect the instrument on behalf of our a customer through LBC/OBC which are drawn on other Branches of our Bank. Like this collection we also make payment on behalf of our customer against LBC/OBC instrument, which are received from other Branch but drawn on our Branch. For example if any A/c holder of our Branch gives a cheque to his customer who maintains a/c with our Babu Bazar Branch & deposited the Cheque in his A/c. Babu bazar Branch will send the said Cheque to our Branch through LBC for collection. Receiving of this kind of Instrument called IBC.

Writing of Advices:

Every Branch of our bank has to write Advice for updating their inter Branch Transaction. To serve our customer promptly we have to pay or receive deposits on behalf of our other branches. We receive or payment this deposit through advice in case of Branch to Branch transactions. Suppose, we have received a TT Message from our Khulna Branch to Pay Tk.1000 to Mr. X, one of our A/c Holder. Here, some one deposits money at our Khulna Brach but payment will be made at our Uttara Branch but we can not receive any cash from Khulna Branch. In this case, we will make the payment to Mr. X and send a Responding TT advice to our Khulna after debiting their CIBTA A/c.

There are Many kinds of Advice such as

Originating Credit Advice:

We issue this kind of advice to credit the deposit in the other Branches A/c against their claim such as payment against Clearing, LBC, OBC, Credit Card Fund, E/Cash A/c, PF, WF, Income tax & various kinds of fund transfer.

Responding Credit Advice:

When we receive credit advice from the other Branches to credit our A/c called Responding Credit Advice. We receive such kind of advice against Clearing, LBC, OBC, Fund Transfer, Cash remittance etc.

Originating Debit Advice:

We make payments to the Customer against their instrument or documents on request of any other Branches of our Bank by issuing Originating Debit Advice. In our Branch we generally issue the following advice for payment against Western Union Money Transfer, FDD, etc.

Responding Debit Advice:

When we receive Debit advice from the other Branches to Debit our A/c called Responding Debit Advice.

Originating TT Advice:

Every day we issue TT, which is drawn on any other Branches of NBL & transfer The TT Message over Telephone or Telex to the drawee Branch for making payment to the TT favouring person.  After receiving the message the drawee Branch makes the payment. Next, we send an Originating TT Advice to the Drawee/Responding Branch as a document of the following issued TT.

Responding TT Advice:

We receive TT message from other Branches of NBL and make payment to the Payee. In this case we are the drawee branch/Responding Branch. As a document we send Responding TT Advice to the TT Originating Branch.

Disbursement CCS Loan:

 The full elaboration CCS is Consumer Credit Scheme. It is one kind of Loan.National Bank’s Consumer Credit Scheme gives a great opportunity to buy household and office items on easy installments. This scheme gives you the advantage of part payment to cope with the high price tags of many necessary home and office appliances.

Television, Refrigerator, VCR, Personal Computer, Photocopier, Washing Machine, Furniture, Microwave Oven, Car, and a number of other expensive items are now within your buying range. With this scheme NBL makes better living possible for people living on fixed income. Customers can buy those home and office equipment’s without over taxing their budget.

Documents required by our Branch against CCS Loan:

Application for loan under CCS

Undertaking to pay Monthly Installment.

Letter of Authority to Debit Account for payment of Monthly Installment of CCS

Price Quotation of the Product, which the applicant wants to buy.

  • Promissory Note
  • Letter of Guarantee

Guarantee Bond from two persons with their photographs acceptable to Bank

Two copies of passport size photographs of the Applicant.

IBP (Inland bill purchase)

Some times to serve our reliable valued clients financially; we purchase their Instrument in cash which is drawn on other Bank It’s called IBP. To do the above we have to do the following works:

Fund Transfer to E/Cash A/c

    There are several ATM Card Booth of our NBL from where the ATM Card Holder can draw cash at any time through punching their ATM Card. Every ATM Card holder maintains a link A/c.  From the link A/c we have to transfer the fund to E/cash Account to activate the ATM Card. ATM Card is issued by Head Office ATM Card Division. Every day we receive the status of ATM Card holders from ATM Card Division.

Investment Division

National Bank ltd is a new generation bank. It is committed to provide high quality financial services/products to contribute to the growth of G.D.P of the country through stimulating trade & commerce, accelerating the pace of industrialization, boosting up export, creating employment opportunity for the educate youth , poverty alleviation, raising standard of living of limited income group and over all sustainable socio-economic development of the country. In achieving the aforesaid objective of the bank, investment operation of the bank is of paramount importance as the greatest share of total revenue of the band is generated from it, maximum risk is centered in it and even the very existence of band depends on prudent management of its investment portfolio. The failure of a commercial bank is usually associated with the problem is investment portfolio and is less often the result of shrinkage in the value of other assets. As such investment portfolio not only features dominant in the assets structure of the, it is critically important to the success of the bank also. In view of the above this investment policy and control guidelines of the bank has been prepared which is subject to amendment, revision, readjustment and refinement from time to time as may be warranted by the change of circumstances due to passage of time to suite the requirement of the bank.

Investment policy:

The investment policy should be updated annually to reflect changes in the economic outwork and evolution of bank’s investment portfolio. The investment proposal should be forwarded to head office for sanction with recommendation showing justification that should include the following:

a)     industry and business segment focus:

The bank shall provide suitable investment services & products for the following sectors, which must meet the other requisites as set by the bank from time to time.

Investment in Different Sectors:

a)     Steel & engineering.

b)     Food & Allied.

c)     Agriculture.

d)     Textile & Garments.

e)     Pharmaceuticals & Chemicals.

f)      Paper & paper products.

g)     Service industries.

h)     Housing Y real Estate.

i)       Cement.

j)      Bricks Fields.

k)    Edible oil.

l)       Assembling industry.

m)  Cottage industry.

n)     Electronic & Electrical Commodities.

  • o)     Construction Company.

p)     Trading ( retail /whole sale)

q)     Other

Every year at the time of investment budgeting a clear indication of banks appetite for growth to be reflected approved investment budget shall be strictly followed for the development of the bank.

b)      Investment categories:-

As initiated by Bangladesh bank vide BCD circular no 33 dared 16-11-89 different kinds of lending were subdivided into 11 categories w.e.f 01-01-90, which was subsequently reduced to 9 vide BCD cirucular no.23 dated 09-10-93 and again to 7 prime sectors vide BCD circular no. 8 dated 25-04-94 for fization of rates of profit by the individual banks on competitive basis depending on the cost of funds, prevailing market condition and monetary policy of the country.

Investments have primarily been divided into two major groups:

I) Izara bill baia: These are the investments made by the bank whith fixed repayment schedules. The term of investment are defined as following:

Short term                  :           up to 12 months

Medium term            :           more than 12 and up to 36 months.

Long term                  :           more than 36 month.

II) Continuing investments: these are the investments having no fixed repayment schedule, but    have an expiry date at which it is renewable on satisfactory performance.

Further all categories of investments have been accommodated under the 7 prime categories as under:

1. Agriculture:

Investment facilities to the agriculture sector fall under this category. It is subdivided into tow major heads:

a) Investment to primary producers: financing under these categories refers to the investment facilities allowed to production units engaged in farming, fishing, forestry or livestock.

Investments to processors or traders of agriculture products are not to be categories as agricultural investments.

Investments to tea gardens for production are treated as agricultural investment, but investments to tea gardens for export should be treated under the category “investment on export” similarly medium and ling term investments to tea gardens are categorized as industrial term lending.

B) Investment to dealers / distributors:

It refers to the financing allowed to input dealers and (or) distributors in the agricultural sectors. Agriculture investment may include short, medium and long investments as well as continuing investment. As such it may fall under the head “lzare bill baia / Izara bill baia (HP) / Izara (LF)”.

2. Izara bill baia for large & medium scale industry:

This  category of investments accommodate the medium and long term financing for capital structure formation of new industries or for BMRE of the existing  units who are engaged in manufacturing foods and services.

3. Small & cottage industry:

These are the medium and long term investments allowed to small & cottage manufacturing industries ( Small industry is presently defined as those establishments whose total investment in fixed capital such as land, building machinery and equipment ( excluding taxes and duties) dies not exceed 30 million take and investment in cottage industries also fall within this definition). No short term or continuing investments are to be included in this category. Like the large & medium scale industry it is also allowed in the form of “ Izara Bil baia / Izarabill baia (HP) /Izara ( LF)”.

4. Working capital:

 Investment allowed to the manufacturing units to meet their working capital requirements, irrespective of their size-bug, medium or small, fall under the category.

These are usually continuing investments and as such fall under the head bai muazzal’

5.  Investment on export:

incestmen facilitate export of all items against letter of credit and / or confirmed export orders fal under this category. It os accommodated under the heads “Musharaka per shipment (MCC), Musharaka per shipment (PC), foreign documentary bills purchased (FDVP), local documentary purchase (LDBP) etc.

6. Commercial lending:

Short-term investments and continuing investments allowed for commercial purposes other than exports fall under this category. It includes import financing, , financing for internal trade, service establishment etc. no medium and ling term investments are accommodated here. These category of investments are alloyed in the from of a) Murahaha post import (MPI), b) investment against trust receipt (TR) c) Murahaha import bills(MIB), d) baia Muazzal, e) izara bill baia etc for commercial purposes.

7. Other:

 any investment that does not fall in any of the above categories is considered under the category “others” it includes investment to I) transport equipments II) Construction works including housing (commercial / residential), III) work order finance, IV) personal investment, etc.

Process of Loan


ApplicationApplicant applies for the loan in the prescribed form of the bank describing the types and purpose of loan.
  1. Collecting credit information about die applicant to determine the credit worthiness of the borrower. Sources of information.
  2. Personal investigation, confidential report from other bank. Head office/ Branch/ chamber of commerce.
  3. CIB (central information bureau) report from central bank.
    1. Evaluation of compliance with its lending policy.

ii. Evaluating the proposed security.

  1. LRA is must for the loan exceeding one crore as ordered by Bangladesh Bank.
  2. If everything is in accordance the loan is sanctioned.
DocumentationThen bank prepare a loan proposal which contains terms and conditions of loan for approval of ra or manager.

Takes the necessary papers and signatures from borrowerDisbursement A loan Account is opened. Where customer A/C . . . .

– DR.

Respective Loan A/C . . . . . . . . . . . . . . . . . . . . . .


My opinions:

Problem Identified

  • In General banking Division they follow the traditional banking system. The entire general banking procedure is not fully computerized.
  • There is no computer in Remittance Section. That’s why the service is not as prompt as the customers demand.
  • They are not using data bade networking in information technology (IT) Department. So they have to transfer data from branch to branch and branch to head office by using floppy disk and surely it is not a good system.
  • According to some clients opinion introducer is one of the problems to open an account. If a person who is new as a client wants to open account, it is a problem for him/her to arrange an introducer of SB or CD Account.

Foreign exchange Division:

In foreign exchange Division it is required to communicate with foreign banks frequently and quickly. Besides, this branch is not an AD Branch, so while opening a L/C it’s required to contact with the Head of the branch which is an AD branch of national bank limited.

Investment Division:

  • The investment division takes a long time to process a loan because the process of sanctioning loan is done manually.
  • CIB report is not readily available from Bangladesh Bank.
  • Sometimes the securities taken against the loan are deliberately observed by the employee to unlawfully help the client.

Major Finding of the study

To increase the efficacy in customer service the National Bank Limited Bank should try to develop the process of providing services. To get a perfect process of delivering services, the customers should be asked. The other suggestions are as follows:

ü  Personal relationship should be build with the customers.

ü  Customers are satisfied with the price charged by National Bank Limited Bank but they are not too much aware about the pricing strategy. Customer’s awareness should be build over pricing strategy.

ü  The offices should be decorated with the help of interior design companies.

ü  Customers are the heart of the organization. They should provide more space in the office and if possible they should have some entertainment facility.

ü  The employee of the branch should be trained continuously.

ü  The National Bank Limited Bank should recruit more employees having commerce backgrounds.

ü  National Bank Limited Bank should apply to transform the branch as an AD branch to facilitate the foreign transactions or trade as the foreign exchange is the most profitable department of each branch.

Global economy

The year started with the political unrest resulting from US attack in Iraq. Antiwar demonstration and peace procession in every part of the globe to prove the support of the humankind to peace and stability failed to turn around US policy on middle –east. Afghanistan and Iraq consecutively. The huge expenditure of the war shook the foundation of US economy.

In 2005 output growth rate was 3.0% where as growth rate for US was only. 2.4. The September 2005 IMF “world economic outlook” projections estimated global output growth of 3.2 percent for 2005 against 3.0 percent of 2004. the estimated global output and trade growth rates were projected to rise to 4.1% and 5.5% in 2005 respectively.

SARS virus and bird-flue has devastated the poultry in particular and the global economy as a hole. Which has declined the growth rate f emerging industrial countries of East Asia to 2.5% in 2005 iagains 4.5% in preceding year. Japan showed stability this year but china has declined from 8.0% in 2004 to 7.5% in 2005.

In currency markets the US Dollar has depreciated markedly against the EURO & Yen. The pound sterling declined a bit in comparison to the Dollar at around the middle of the year but at the end regained its strong position.

National economy:

 Due to worldwide geopolitical percussion in 2004, the economic downfall & the recession of output & trade growth posed adverse impact on Bangladesh economy. The slowdown in industrial production trade & services sectors deepened the economic retardation of the country. The GDP growth in Bangladesh decreased to 4.4% in 2004 from 5.5% 2003 & 2002. However GDP growth has been projected to rise significantly in line with the progress of the country’s infrastructural & economic reform.

The GDP growth of the current fiscal year picked up to 5.85% which is contributed by the cumulative improvement in Agricultural, industrial, Trade & Services sectors.


Last year the growth rate of the agricultural sector was almost zero due to the very low production of paddy, which is the principal food crop. Due to the favorable weather of this year & as the land for cultivation was increased, there were bountiful growth of almost all food crops. Growth in this sector stood at 3.3% fishery & Forestry sectors showed positive growth as well.


Growth in this promising sector stood at 7.3% in this year compared to 6.5% in the previous industry. This year the contribution of industry in total GDP was 27.2%.

Service sectors:

Services sector registered 5.8% growth in this year. In 2007 it was 5.4%.

Banking sector:

Banking sector is a key factor for the national economy. It pays a very important role in attaining a high GNP growth rate by creating job opportunity, Inviting & encouraging investment. At present 4 government banks. 5 specialized banks, 30 private banks and 10 foreign banks are operating in the country. Deposit in total banking sector was tk1,12,793 corer, including this our banking sector comprises taka 88,662 core as loan, three core depositor / clients and 76 lac investment clients. Various steps of reforms have been taken to ensure transparency, dynamistic & stronger role of banks in the national development. Some of those are mentioned below:

Disclosure requirements of financial information were substantially enhanced for banks as per the international accounting standard (IAS).

Financial statement of the bank will be published in national dailies & website of the bank.

Hard steps have been taken to recover defaulted loans. In this year defaulted loan stood at 24% which was 41% in 2006.

The minimum capital requirement for bank has been raised to tk 100 crores from 20 crores.

Capital adequacy threshold for banks has been raised from 8%to 9%.

Lowering the rate of interest can potentate economic development. Bangladesh bank reduced its bank rate from 7% to 6% and fixed SLR to 16% from 20%for all commercial banks. So 1% to 2% reduction in interest rates was noticed in every sector.

Bangladesh bank introduced floating exchange rate for Dollar from 31 mat this year.

Through all these reforms banking sector has turned into more powerful dynamic and transparent form.

Recommendation & Conclusion


NBL should pursue advertisement campaign in order to build a strong image among the people. They should carry out aggressive marketing campaign to attract clients. They can give advertisements in newspaper and magazine, television and neon signs.

NBL can pursue a diversification strategy in expanding its current line of business. The management can consider options of starting merchant banking.

NBL should move towards Online banking operations. It the appropriate time for going for Online banking because some of the banks are already in to the Online banking operation.

National Bank ltd. should increase consumer-banking activity. Their consumer-banking activity is so poor. They should increase the consumer banking as early as possible.

They should innovate other type of deposit to attract more customers.NBL should increase management efficiency. The bank should try to keep a balance in its operating expenses and operating income. If the operating expenses to operating income are high the bank may face some problem.

Default Culture is very much familiar in our country. National Bank Limited should carefully allocate the bank’s assets to the highest yielding loans while avoiding excessive risk. The bank should reduce the amount of Bad/Loss relative to classified loans.

NBL is taking higher risk to get higher return. In this perspective the bank should be concerned about their risk-taking tendency. Now they should take calculate risk.

NBL should maintain more cash and deposit balances with other banks. Because it is desirable that banks keep their cash and balance with other bank to such extent so that it can minimize the chance of liquidity crunch.

NBL should keep on adding different banking service with its traditional interested based business to generate more non-interest revenues.

NBL should develop more strategic planning as to compete with its rival banks.


National Bank Limited has been trying to operate its business successfully since 1983. The bank has already developed good image and goodwill among its clients by offering excellent services. As a newly established Branch, NBL Uttara is serving at its locality with utmost satisfaction of the customer. So, NBL Uttara Branch has to compete with those banks as well as other Commercial Banks. Today, the whole Banking sector is facing a tough competition and challenge. In this situation our Branch is in good position than any other Bank of its locality and day-by-day we are increasing our activities & goodwill.  Within 20 years of its operation, the bank has grabbed a position in the banking sector. According to the CAMEL rating the banks performance are 3, which is satisfactory. It is expected that in a year or so the rating will be 1, which is strong. So we can say that overall performance is good in banking sector of Bangladesh.

From the practical implementation of customer dealing procedure during the whole period of my practical orientation in National Bank Limited Bank I have reached a firm and concrete conclusion in a very confident way. I believe that my realization will be in harmony with most of the banking thinkers. It is quite evident that to build up an effective and efficient banking system to the highest desire level computerized transaction is must.

Success in the banking business largely depends on effective lending. Less the amount of loan losses, the more the income will be from credit operation s. the more the income from credit operations the more will be the profit of the National Bank Limited and here lays the success of credit financing.

It can be argued that though the results achieved so far are not satisfactory, credit financing is a modern scientific technique for enhancing National Bank Limited bank’s strength and there lies the opportunities to make it more effective in the future for our own benefit.

From the learning and experience point of view I can say that I really enjoyed my internship at National Bank Limited. From the very first day. T am confident that this 03 (three) months internship program at National Bank limited, will definitely help me to realize my further carrier in the job market.

Related Business Paper:

Popular Business Paper:

Marketing plan in new Product

Executive Summary We want to market Green Coconut Water. We have prepared this feasibility plan on that basis. We have assigned a name for the product as “Jaul”. Since the raw materials are very much available in our country, we have decided to give the product an indigenous image. Jaul is a .....

Project Report on Marketing Strategy of Unilever Bangladesh

Introduction Unilever is a multi-national corporation, formed of Anglo-Dutch parentage that owns many of the world’s consumer product brands in foods, beverages, cleaning agents and personal care products. Unilever employs nearly 180,000 people and had worldwide revenue of almost €40 bill.....

E-Commerce in Bangladesh

Thousands of development organizations have gone online in the past five years, having realized the importance of the Internet for the exchange and distribution of information. With the rise in e-commerce activities over the Internet, and the subsequent decline in development aid over the past fi.....

Basic Concepts of TQM

Total Quality Management (TQM) is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in world‑class competition. Only by changing the actions of management will the culture and actions of an entire organization be transformed. TQM is for the .....

Causes of Grievance

Introduction Grievance by an employee taking recourse to the formal procedure may not in all cases solve the real problem. It is true that in many cases the grievance could be taken care of through the grievance process, but there are instances and occasions when a much deeper analysis of the sys.....