Service Quality
Subject: Business | Topics:

This article talks about Service Quality, where an assessment of how well a delivered service conforms to the client’s expectations. It reflects at each service encounter. It may increase economic competitiveness. Service business operators often assess the service quality provided to their customers in order to improve their service, to quickly identify problems, and to better assess client satisfaction. It can be also related to service potential; service process and service result.

Related Business Paper: