A call center can be a central point in the enterprise from which in turn all customer acquaintances are managed. Resistant employees should be a lot of the first people trained around the new call center software. Show them how easy the new system is by using and how will benefit each person individually. With brokers, emphasize how it will eventually give them faster plus more comprehensive access to customer information. Managers could be shown how they may easily oversee the department in a flash. High level operators will appreciate exactly how it simplifies ideal planning and staffing.