Letter format for Replacement of Products Found Defective

Letter format for Replacement of Products Found Defective

[Here briefly describe on sample Letter format for Replacement of Products Found Defective. You can follow these formats as a sample Letter to Return the broken products, damaged products, dented products, Wrecked Products to supplier or store from where you ordered them.]

Date…

Authority name…

Company/institute name…

Company/institute Address…

Sub: Letter to Replace the Products

Dear Sales Manager,

I purchased a lawnmower (Product type) last month (date) from your company. When I started it and began mowing my garden I was surprised to see that the grass had no effect even after moving. The grass was as long as it was before. On inspection, I was again surprised to see that the cutter was not rotating. (Show your actual problem and situation). So I request the company to replace such a product.

Sincerely,

Your name…

Contact no. and signature…

 

Another format,

Date…

Authority name…

Company/institute name…

Company/institute Address…

Sub: Request for Replacement Defective Product

Dear Sir,

Reference is made to my online request dated (Date) regarding a purchase of indoor games items (Product type) from your distribution point which was delivered on (date) at my residence through a courier service. Sir, I want to bring in your kind notice that when I received the (Product type) from courier agent it was fully and tightly packed and it was not possible at that time to inspect the product properly. Moreover, I could not check it for a further three days due to my business until the (Date) arrived and I unpacked it so that it could be used in the match. But as soon as I removed its packing I noticed a minute crevice just near the bottom part of the (product type) which shocked me a bit and it drove me to carry out a thorough inspection of the product and I found another very prominent crack just near its handle and which clearly reveals that a defective item was delivered to me. (Show your actual problem and situation).

As per the warranty provisions of your company you are bound to replace such products with a good one or refund my payment within one week. Hence it is requested to take appropriate action as per warranty rules.

Regards,

Your name…

Contact no. and signature…