[These are Sample letter to business clients for an apology on damaged goods and replacement of the goods as per policy. You can modify this format as your requirement.]
Date…
Client name…
Institute/Company name…
Institute/Company Address…
Sub: Apology and Replacement of Damaged Goods
Dear name,
It has come to our notice that a few numbers of electronic items purchased by you got damaged and malfunctioned while delivering through our representative, yesterday. We have carefully examined that fault is entirely from our end and your damaged goods would be replaced with new very soon. (show actual problem and situation).
Furthermore, I apologize for this inconvenience which you faced in the above-mentioned situation. Our salesman will soon contact you for further inquiry and information. I would appreciate your immediate attention to this matter.
Thanking you.
Name…
Sales Manager.
Contact no. and Signature…