Sample Apology Letter on the Complaint of Hotel Guest

Sample Apology Letter on the Complaint of Hotel Guest

[It is a Sample Apology Letter on the Complaint of Hotel Guest. You must write this letter with a cordial and formal way. You can modify this sample as your requirement.]

Date…

Hotel Guest Name…

Job Designation…

Address…

Sub: Apology Letter on Complaint

Dear Guest,

It was a great pleasure for our hotel to have such valuable and loyal customers like you. Thank you very much for your stay in our hotel for (the Number of days) days during your visit to (Area and hotel name). Sir our hotel is well known for its quality of services for our valuable customers in the city. Unfortunately, during your visit, you faced some service deficiencies due to some technical problems in your booked room during your stay. (Describe actual problem and situation in brief).

Sir, I am the management operations (Job designation) in the hotel and I really regretful for all the service deficiencies that force you to complain again and again during the stay. Actually, there were some technical/electrical problems which disturb almost all the rooms of our hotel. Our electrical engineers and technicians were working hard to resolve them but unfortunately, they took a very long time and your all stay was disturbed by our AC system, lights and fans which were not working properly.

Sir, once again I am extremely sorry for all the disturbance you faced but now all of the problems have been resolved and our hotel once again working as per our standards.

Sir, we will be happy to welcome you again any time with 50% discount rates (Rate of discount) on room booking, food, laundry and playing area. All this is for you and a few of our very loyal customers only. I am sure this time you will praise our all the system that has been renewed almost and working with its full efficiency. This is not all if you face any such problem during the next visit your all bills would be free. For discounted bookings, you are requested to contact at (Contact information). Thanking you for your precious time to read this letter and looking for your next visit soon.

Warm Regards,

Your name…

Job Designation…

Hotel name…