Sample Apology Letter to Guest Complaint from Hotel Manager

Sample Apology Letter to Guest Complaint from Hotel Manager

[These are sample Letter to Guest Complaint from Hotel Manager to guests from the hotel manager or management or manager operations in the hotel to regret all the inconvenience a customer or client faced during the stay in the hotel. You can modify this format as your requirement.]

Date…

Client Name…

Address…

Sub: Apology Letter from Hotel Management

Sir,

We apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts. (show actual problem and situation).

We are extremely sorry for the inconvenience. Further, in order to apologize, we provide you a 50/60/80% off on all the expenses and facilitates your request in your next stay at our hotel. We also assure that you would get the best services the next time you visit our hotel to stay.

Regards,

Name…

Hotel management…

 

Another format,

Date…

Client Name…

Address…

Sub: Letter Hotel to Customer for Apology

Dear Customer,

Being the manager of this hotel, I am expressing my heartfelt regret for the inconvenience you suffered due to air conditioning systems failure during your stay in our hotel room. Actually, the air conditioning system failed due to frequent power outages. (show actual problem and situation).

Now our hotel management has decided to purchase an electric generator so that we should have an alternative to supply electricity to all the rooms of our hotel.

I assure you in the times to come our customers will not suffer any inconvenience caused by air conditioning systems failure.

Regards,

Name…

Hotel management…