Sample Apology Letter to Guest Complaint in Hotel

Sample Apology Letter to Guest Complaint in Hotel

[Here briefly describe on Sample Apology Letter to Guest Complaint in Hotel. You can write these apology letters to guests from the hotel manager, hotel management or manager operations in the hotel to regret all the inconvenience a customer or client faced during the stay in the hotel.]

Date…

Guest Name…

Job Designation…

Address…

Sub: Apology Letter from Hotel Management

Sir,

We apologize for our bad facilities you had encountered. We are aware that when you pay for your stay at our hotel you expect a nice stay with all the facilities which have right on. But due to some unforeseen circumstances, we were unable to provide you with the complete facilities and comforts. (Describe your actual problem and situation in brief). We are extremely sorry for the inconvenience. Further, in order to apologize, we provide you with a 40/50/60% off on all the expenses and facilitates your request in your next stay at our hotel. We also assure that you would get the best services the next time you visit our hotel to stay.

Your Name…

Job Designation…

Hotel name…

 

Another Format,

Date…

Guest Name…

Job Designation…

Address…

Sub: Apology Letter from Hotel Management

Dear Customer,

We are extremely sorry that you suffered a lot of distress due to the air conditioning system’s failure whilst staying in our hotel room. We are apologized for suffering inconvenience due to electricity and air conditioning system failure. (Describe actual problem and situation in brief).

Actually the electrician employed in our hotel had tried his best to fix the fault of the electric generator. But unfortunately, he could not fix it immediately.

Therefore we are expressing our heartfelt regret and sorry for this inconvenience suffered by you. We are refunding you half of your daily rent to compensate you.

Yours Sincerely,

Your Name…

Job Designation…

Hotel name…