Sample Complaint Letter format to Hotel Management

Sample Complaint Letter format to Hotel Management

[Below briefly focus on Sample Complaint Letter format to Hotel Management about bed bugs, food, services, staff behaviour, noise and cleanliness of the booked hotel rooms. You may show cause like, poor management hotel, room service is inefficient, no proper lighting in the lobby etc.]

Date…

The Hotel Management, (or Authority name…)

Hotel name…

Address…

Sub: Complaint Letter for Hotel’s Services

Dear Sir,

It is to formally lodge a complaint against your hotel services being provided to our company. We stayed in your hotel for (Date to date) in rooms (Room numbers). There was a lingering smell in the mattresses along with the bed bugs. The bed sheets were unclean, there was no toilet paper and the bathroom fittings were faulty too.  (Describe your actual problem and situation in brief). Disappointingly, the food served was stale and the neighbourhood was quite noisy.

Our company has been a loyal customer of yours and we want to continue having good business relations with you. Therefore, we highly encourage you to improve upon your services. Hope to see a positive change by our next visit.

With Best Regards,

Your name…

Address…

Contact no. and signature…

 

Another format,

Date…

The Hotel Management, (or Authority name…)

Hotel name…

Address…

Sub: Complaint Letter to the Hotel Management

Respected Sir,

It is stated that me, (Your Name) have been your loyal customer for the last 2/3 years (More/Less). I have been getting high-quality food from your restaurant.  The Quality, Service & Cleanliness you deliver to your customers, is really outstanding.

Last week, I planned to celebrate the birthday party of my son/daughter. As usual, I made booking 1/2/3 days before the function. I ordered 30 happy meals & 10 upsize meals of Spicy Mc Crispy burgers. (Describe on product and service). I got this order on time too, but unluckily the whole food was cold. The bun was hard, the patty was cold, drinks were flat and French fries were so soggy. (Describe your actual problem and situation in brief).

I got so disappointed and felt ashamed in front of my guests too. I request you to please take a serious note of my to complain, as I am not going to order from your restaurant any more.

Regards,

Your name…

Address…

Contact no. and signature…