Sample Reply Letter to Customer Complaint

Sample Reply Letter to Customer Complaint

[Below briefly focus on Sample Reply Letter to Customer Complaint. You can follow these formats as a sample letter to reply the customer complaints handling or resolving the problem of the company customers. You can modify these formats as your requirement.]

Date…

Customer name…

Job designation (if needed)

Home/Office Address…

Sub: Response Letter to your (Customer) Complaint

Dear (Name)/Sir,

This is with reference to your email to PTA Complaint Cell dated (DD/MM/YY) regarding response received at your end against the SMS sent on from a mobile number [000-111-222]. We sincerely regret the inconvenience caused to you in this regard. However, please be informed that you are requested to kindly check the same after two working days. Please let us know if the issue still persists so as to enable us to further look into the said mater.

We would like to take this opportunity to thank you for your constant support and confidence, which has helped to make MobiGSM the largest and most sought-after cellular service in (Country name).

Please do not hesitate to call at our Customer Care Support on (000000) or email us at customercare@website.com  for any further assistance.

Yours sincerely,

Your name…

Customer Care…

Company/Organization name…

 

Another Format,

Date…

Customer name…

Job designation (if needed)

Home/Office Address…

Sub: Response Letter to your (Customer) Complaint

Dear Sir,

Further to the following email communication, please be informed that your concern has been addressed. You are requested to kindly recheck after retrieving information from (call center number…). However, please do notify us in case of any other concerns.

Please do not hesitate to email at customercare@website.net for further assistance.

Thank you for choosing MOBIGSM (Company name), we look forward to provide you with excellent service in the future.

Yours sincerely,

Your name…

Customer Communication…