The main focus of this reports are to analysis Customer Perception About The Service Quality of Jamuna Bank Limited. Other objectives of this reports are to analyze the gap between expectation and perception of customers regarding the service provided by JBL, Presentation of an introduction to the organization Jamuna Bank as a whole, to find out existing problems of JBL, Identify some better strategies and suggest it for their policy implication and to find out how efficiently its present strategies are working.
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