We aspire to be the most admired financial institution in the country, recognized as a dynamic, innovative and client focused company that offers an array of products and services in the search for excellence and to create an impressive economic value.
Mutual Trust Bank’s vision is based on a philosophy known as MTB3V. We envision MTBL to be:
They set the strategic intent for them are-
Service of MTBL
Consumer credit is a concept, which has conceived in the minds of many a banker and has been through about to bring the unexplored area of the consumers who belong to the middle class to enjoy the benefits of Banking finance. The group consists of the people who are employed individuals, self-employed persons and even businessmen. The Mutual Trust Bank arranges credit facilities for these individuals who have a limited income and helps them to buy a car or any electric items, like- TV, fridge, etc. or spend for house renovation or expenses for marriages and enjoy a minimum comfortable living standard.
At Mutual Trust Bank we provide completes range of solutions to meet Corporate Customers’ requirement. Our Corporate Banking solutions include a broad spectrum of products and services backed by proven, modern technologies.
Our specialist teams offer a comprehensive service providing finance to large and medium-sized businesses based in Bangladesh. For more information as to how we might best meet your corporate debt needs, please contact us at our Corporate Head Office.
We have a specialist Structured Finance Team who arrange and underwrite finance solutions including Debt and Equity Syndication for financial sponsors, management teams and corporate. Also we provide corporate advisory services. We aim to provide tailored financing solutions with a dedicated team who can rapidly respond to client needs.
Following are some of the products and financial tools of Corporate Banking:
Large Loan and Project finance:
In order to cater the demand of client Mutual Trust Bank has segmented its portfolio in terms of loan size. As per this segmentation any loan over Tk. 10.00 Core falls under the purview of Large Loan Unit in Mutual Trust Bank, there is also a separate Project Finance unit who evaluate the business. The unit is entrusted to handle the portfolio in a focused manner. MTBL is always in fore front to support establishment of new projects of diverse nature which will help to broaden the manufacturing arena vis-à-vis to generate to employment.
– Board Division – Training Institute
– Internal Control & Compliance – Engineering Department
– Human Resource Division – MTBL Communication Department
– General Services Division – Share Department
– Group Finance – Card Division
– MTBL international trade service division – ITS Division
– International division – Banking Operation Department
– NRB division – Retail Banking Division
– Treasury Department – Special Asset Management Department
– Credit Risk Management Division – Corporate Banking Division
– Risk Management Unit – Credit Administration Department
Numbers of Branches of MTBL
The Company (Bank) operates through its Head Office at Dhaka and 49 branches and 09 SME Service Centers and 16 MTBL securities office. The Company/ Bank carry out international business through a Global Network of Foreign Correspondent Banks.
SME / Agre Branch
MTB Securities Limited
General Banking System of MTBL
As an internee officer at first I was taught how to deal with clients who are interested to open an account. To open an account at first properly a form provided by the bank has to be fulfilled. There are two types of account form categorized as savings account and current account. To open an account client must have an introducer. In this bank introducer means a person or organization who is currently maintaining an account with this bank. The transaction of the account must at least three month. For personal account valid personal identification document is required. For organization relevant document is required. Like –for business organization trade license is required. To open a savings account a person/persons must be adult and mentally sound. For Organizations and institutions one or more authorized person from that organization will handle the account. Person(s) will be selected by that respective organization/institution. My job was to monitor the fulfillment of those conditions. After fulfill the required procedure if at least two authorized officer satisfied and signed then an account is opened. An account number is given.
Procedure for opening A/C are shown in bellow-
It is side that, there is no banker customer relationship if there is no A/C of a person in that bank ,by opening an A/C banker and customer create a contractual relationship. However selection of customer for opening an account is very crucial for a bank.
Cheque book issue:
Issuing cheques book was another work I was assigned for while working for GB department. When a client present a request letter which the client gets with the address confirming letter, a cheque book is issued. Then I sent the cheque book for authorization in system. When the cheque book is finished, the client is required to submit a requisition form which has been kept in record for future reference.
For two reasons, one can be closed. One is by banker and other is by the customer.
By banker: If any customer doesn’t maintain any transaction within six years and the A/C balance becomes lower than the minimum balance, banker has the right to close an A/C.
By customer: If the customer wants to close his A/C, he writes an application to the manager urging him to close his A/C.
Different procedures are followed in cash of different types of A/C to close:
Fixed deposit A/C is closed after the termination of the period.
Brick by Brick A/C is very easily closing if one of the clients didn’t pay his/her monthly installment at the bank three months one after one, in this way three months.
Another account’s will be closed on the parties’ advice, if they want to close any one of the account clients must have to submit an A/C closing letter through des pass. Then the Sr. Principal Officer checks it out and closes the A/C.
Closing process for current & savings A/C:
After receiving customer’s application. The officer verifies the balance of the A/C.
He then calculates interest and other charges accumulated on the A/C.
If it bears a credit balance, the officer writes advice voucher. He gives necessary accounting entries post to accounts section. The balance is returned to the customer. And lastly the A/C is closed. But in practice, normally the customers don’t close A/C willingly. At times, customers don’t maintain any transaction for long time. Is this situation at first, the A/C becomes dormant and ultimately it is closed by the bank.
Collect different types of cheque:
The cheque in-charge officer collects different types of cheque, DD, PO, from different account holder. Then the cheque in-charge officer divided the whole cheque in different group which is transferable ,Online, OBC,PO, DD, Clearing cheque after that the officer complete the different procedure.
Procedure complete in different types of remittance:
The word remittance means sending money from one place to another place through post or telegraph. Commercial banks expose this facility to its customers by means of receiving money from one branch of the bank and making an easier arrangement of payment to another branch within the country. Considering this quick transaction, the modes of Bank remittance are categories as under:
The main instruments used by MTBL, Aganagar Branch for remittance of funds.
Payment Order Issue/Collection:
Payment order is the process of money transfer from payee to payee within a certain clearing area through banking channel. It’s an order of local payment on be half of the Bank or its constitution. A customer can Purchase different modes of payment order such as payee by check and payee order by cash.
The Mutual trust bank limited charge different amount of commission on the basis of payment order amount and including the vet, VAT will be realized from the clients as per government rules with that charge.
When PO is lost:
If the instrument is lost, the holder will inform to the issuing bank immediately. Bank will mark ‘stop payment’ on the Bills payable (PO) Register. Buyer will then ask for a new instrument by submitting a GD copy, and indemnity bond. A new instrument will be delivered.
The meaning of OBC is Outward Bill for Collection. OBC procedure is uses when any person or party submits the cheque for deposit. Basically those cheques are belonging to the bank located out side of city. Officer gives OBC seal on this type of cheques and later sends a letter to the manager of the branch of the some Bank located in the branch on which cheque has been drawn. After collection of that bill branch advises the concerned branch in which Cheque has been presented to credit the customer account through Inter Branch Credit Advice (IBCA). This is the procedure of OBC mechanism.
When another bank’s Check received from customer for clearing, which bank is located outside of the city that’s moment this branch complete the general procedure & send to that cheque by post to that bank whose bank issue this cheque. When that bank found OBC cheque at first that bank check the amount of account and signature, if everything has right, that bank cut the different charge and made a new check or P.O /D.D for rest of the amount after that return that cheque after entry in the OBC register.
IBC means outward bill for Collection. When the outside of the city’s bank branch or Mutual trust bank ltd. any branch sends to the OBC in our branch that’s moment our branch maintain IBC. if the OBC cheque is to be different banks branches cheque, that moment our branch send the DD/PO to that bank by cutting different charge into general procedure, and if the Cheque is our banks different branch, that’s moment our branch maintain IBDA voucher and send to the Bangladesh Bank by Principal Branch.
Mutual Trust Bank is one of the third generation banking service providers, Day by day Mutual Trust Bank is going upward. It is strongly believable that Banking services, marketing are different from goods marketing in a significant way. It involves totally different strategy and tactics. It also has to discover new avenues to reach its goals. It must be a people’s bank. For this it should go to people’s heart through various schemes with better service through its employee.
Now MTBL has been trying to operate its business successfully in Bangladesh since 1999 through developing an image and goodwill among its clientele by offering its excellent services. The success has been resulted from the dedication, commitment and dynamic leadership of its management. During the short span of time of its operation, MTBL has successfully grabbed a position as a progressive and dynamic financial institution in the country. By proliferation of new advance services, expanding use of automated equipment and electronic transfer of financial information, Mutual Trust Bank Limited will be a truly fascinating institution in the near future.
Business today doesn’t have “national” boundaries- it reaches around the world. Human resources must ensure that the appropriate mix of employees in terms of knowledge, skills, cultural adaptability is available to handle global assignments. In order for human resources to meet this goal, they must train individuals to meet the challenges of the global village.
According to Mehboobur Rehman of CBC, “HR plays the role of a facilitator in meeting the demands of the front line function, in a holistic approach to the business.” The human resource department of Mutual Trust bank. They always try keeping full concentration on their HR duties.
The recruitment, selection training development and the performance appraisal of Mutual Trust bank plays a vital role for them. It assists MTB to obtain and retain the effective and efficient employees. The process also conductive to the achievement of the objective of the HRM department, assist the effective performance of other functional department of the organization and as well as contribute to overall organizational broad objective.
MTBL recognizes that they have direct responsibility for the impact of their activities on their employees, suppliers, customers and the communities in which MTBL operate. They work to protect human rights in their own operations through their internal policies and procedures. Their policies also ensure that human rights are taken into account in procurement and lending decisions.
Despite MTBL provide modern Training and development facility. There are avenues where some improvement can be done. The points I already discussed before on the recommendation part of my report which may be considered by MTBL this will definitely play vital role to help them to reach the pick and achieve both their mission and vision.
I have tried my best to make this report a successful one. But despite my wholehearted effort, I could not make it a full-proof and 100% accurate report due to some limitations, constraints, lack of my experience, inaccessibility to the official rules and papers, non cooperation from few firms, short time of only three months and other factors I discussed before.
The study “A study of the performance of Mutual Trust Bank with Special emphasis on Training & Development” under HRD revealed that people are most valuable resources for the progress of the organization. For the development of these valuable resources there are many factors involved. To increase the productivity of an organization effective, dynamic training and development procedure is essential.