The principle objective of this report is to analysis Overall banking performance and Level of Customer Satisfaction of Mercantile Bank Limited. General objectives of this reports are to identify the present state of Mercantile Bank Limited (MBL), Main Branch, to know the customer expectations of the bank regarding the service quality, to know the customer perceptions of the bank regarding the service quality and to understand the gap between customer perceptions and expectations. Finally this report make swot analysis Overall banking performance and Level of Customer Satisfaction of Mercantile Bank Limited.
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