Internship Report on Exploring the Performance of General Banking Activities of Shahjalal Islami Bank Limited

Executive Summary:

Any academic course of the study has a great value when it has practical application in the real life. Only a lot of theoretical knowledge will be little important unless it is applicable in the practical life. So we need proper important unless it is applicable in the practical life. So we need proper application of our knowledge to get some benefit from our theoretical knowledge to make it more fruitful. When we engage ourselves in such field to make proper use of our knowledge in our practical life only, then we come to know about the benefit of the theoretical knowledge.

This report is on a study of the General Banking” of Shahjalal Islami Bank Ltd.  Uttara Branch.

Sahajalal Islami Bank Limited is a private commercial bank, which is 6th Islamic Shariah based bank in Bangladesh. The Bank started its operation on 10th May 2001, during this period it could improve its image in the society as an Islamic Bank. Now it has 26 branches in Bangladesh. All branches are situated in the highly demanded areas.

As a new bank, Shahjalal Islami Bank Limited has been competing with other private banks where all the banks are adopting different incentive programs to attract the customers. Accordingly, SJIBL is offering different type of deposit scheme bearing highest rate of return. Mudarabah Deposit Scheme, Monthly income scheme and Millionaire scheme, Double Benefit Scheme are the most popular offers that are completely new innovation in the banking sector and widely accepted by the clients.

With crumble down of the world economy caused by nine eleven attack. It is observed that the competition becomes intensive in the globalization process.

 Our country has also participated in the race for its existence. Therefore, it becomes obvious for us to increase the field industrialization. SJIBL is playing a vital role in developing industry of the country and putting the national economy competitive with world economy. Developing country like Bangladesh urges a huge amount of investment both in the private and public sectors. SJIBL has been providing a lot of assistances regarding this investment process through its investment and Foreign trade Department.

Origin of the report:

Today, practical experience is as much essential as academic education that enables someone has to be successful business executive especially in the glove, competition business environment. In order to gather knowledge and exposure regarding the organization culture, behavior the business students have to be go internship after the successful complete of their business degree. Asian University of Bangladesh is known for the global standard education. Due to this slogan of Asian University, the business student of this University is renowned for their excellent knowledge both theoretical and also practical which makes them a competitive and more global across the globe.

 This internship program of mine at Shahjalal Islami bank Limited is a process of gathering practical knowledge regarding on General Banking Activities. Hence, this report is proposed my academic supervisor Prof. Md. Asraf Hossain, Dean of Business Administration, Asian University of Bangladesh, In this regard, I would like to add that this report is completely confidential and prepared with a view to expose myself to the practical exposure and knowledge.

 Scope of the study:

Shahjalal Islami Bank Limited (SJIBL) is now well growing and it’s containing twenty-six branches in Dhaka, Sylet, and Chittagong. The scope of the study will be limited to the organizational setup, function and operation of the SJIBL in the Bangladesh. This report mainly encompasses the performance of Shahjalal Islami Bank Limited in comparison the General Banking and foreign trade. For the purpose of my internship program, I am working in the Uttara Branch at SJIBL and this provides me the way to get myself familiarized with banking environment. I have an opportunity to gather experience by working in different departments of the Branch.

Objective of the Study:

There have two types of objective

The main objectives of the study are:

  • To find out the reality in the practical life.
  • To fulfill the requirement for the completion of BBA program.

 The Secondary objectives of this report are:

  • To develop the practical knowledge by the practical orientation of work.
  • To build up the pillar of the career for near future.
  • To know about Shahjalal Islami Bank Limited (SJIBL) operational activities this is based on Islami Shariah.
  • To know about Foreign Trade operation of SJIBL.
  • To know distinguishing fractures between Islamic & Non-Islamic Bank.
  • To identify the customer service of SJIBL.

Methodology of the Study:

Different data and information are required to meet the goal of this report. Those data and information were collected from various sources, such as, primary and secondary which is showed below:

Primary Sources of Data:

  • Personal observation.
  • Face to face conversation of the officers.
  • Face to face conversation of the client.
  • Working at different desks of the bank.

Secondary Sources of Data:

  • File study.
  • Annual report of Shahjalal Islami Bank Ltd.
  • Statement of affairs.
  • Bank Rate sheet.
  • Internet.
  • Progress report of the Bank.
  • Bangladesh Bureau of statistics report.
  • Different publications regarding banking function and foreign Trade operation.

 Limitations of the Study:

During the study, I have faced the following limitations:

  • It is very difficult to collect all the required information in such a short period.
  • Due to some legal obligation and business secrecy banks are reluctant to provide data. For this reason, the study limits only on the available published data and certain degree of formal and informal interview.
  • The bankers are very busy with their jobs, which lead a little time to consult with.

Category wise export, import and guarantee business, amount and percentage of classified loan originated from the international trade is missing in the report for their restriction.

Background of the Study:

Now-a- day’s banking sector is modernizing and expanding its hand in different financial events every day. At the same time e banking process is becoming faster, easier and is becoming eider. In order to survive in the competitive field of the banking sector all organizations are looking for better service opportunities to provide their fellow clients. So it has becoming essential for every person to have some idea on the bank and banking procedure.

Internship program so called work attachment program an essential for every MBA student because it helps him or her to acquaint with the real life situation. As bank is one of the most important financial intermediaries. So I have selected Shahjalal Islami Bank Limited, which is one of the most leading banks of the new bank area.


  • Definition of Islami Bank
  • General Information
  •  Nature of business
  • Objectives
  • Vision
  • Mission
  • Organizational Structure

 Definition of the Islami Bank:

Bank is portion/element of economic system. For developing an Islamic economic system bank role is too much important.

■ An Islamic bank is a financial institution whose statutes, rules and procedures expressly state its commitment to the principles of Islamic Shariah and to the banning of the receipt and payment of interest on any of its operations……OIC

■ Islamic Bank is essentially a normative concept and could be defined as conduct of banking in consonance with the ethos of the value system of Islam.

■Shawki Islamic shehta viewing the concept from the perspective of an Islamic economy and the prospective role to be played by an Islamic bank therein opines: “It is, therefore, natural and, indeed, imperative for an Islamic bank to incorporate in its functions and practices commercial investment and social activities, as an institution designed to promote the civilized mission of an Islamic economy”.

It appears form the above definitions that Islamic banking is systems of financial intermediation that avoids receipt and payment of interest in its transactions and conducts its operations in a way that it helps achieve the objectives of an Islamic economy.

General Information  :

Shahjalal Islami Bank Limited is based on Islami Shariah. SJIBL is named after the name of a saint Hajrat Shahjalal ® who dedicated his life for the cause of preaching Islam in the east-north part of the subcontinent. It was incorporated as a public limited company on 1st April 2001 under companies’ act 1994. It started its banking operation on may 10, with the 1st branch opened at 58, Dilkusha C/A, Dhaka, obtaining the license of Bangladesh Bank, for enlistment of financial condition of its customers as well as to contribute to sustainable economic growth and development in trade and industry of the country. Its corporate head quarter is situated at 10, Dilkusha, C/A, Jiban Bima Bhaban, Dhaka -1000, and Bangladesh. Now it has 21 branches 11 Branches are in Dhaka and rest 10 branches are in Chittagong, Sylhet and Gajipur. The sponsors of SJIBL are leading business personalities and renowned industrialists of the country.

Nature of business:     

Shahjalal Islami Bank Limited offers services for all banking needs of the customers, which include deposits, making loans & advances, discounting bills, conducting money transfer and foreign Trade transactions and performing other related services such as safe keeping, collections, issuing guarantees, acceptances and letters of credit of banking in consonance with the ethos of the value system of Islam.”


The objective of Shahjalal Islami Bank Limited is not only to earn profit but also to keep the social commitment and to ensure its co-operation to the person of all level, to the businessmen, industrialist specially who are engaged in establishing large scale industry by consortium and the agro-based export oriented medium and small scale industries by self inspiration.

SJIBL is always ready to maintain the highest quality of services by upgrading banking technology in management and by applying high standard of business ethics through its established commitment and heritage.  

Would make finest corporate citizen:

SJIBL dreams to become the bank of choice of the general public and it include both the consumer and the corporate clients. They want to build such an image that whenever people will think of a bank, they will think of Shahjalal Islami Bank. SJIBL has created a cadre of young professionals (YP) in banking profession. This has helped boosting productivity in the bank. All officers are now target driven and more focused on banking. Human Resources Management Division which provides training to the officers of the bank to develop their knowledge base about banking activities through training Institute of the Bank.


“Will become most caring, focused for equitable growth based on diversified deployment of resources, and nevertheless would remain healthy and gainfully profitable bank.”

 Shahjalal Islami Bank Limited aims to become one of the leading banks in Bangladesh by prudence, flair and quality of operations in their banking sector. The bank has some mission to achieve the organizational goals.

Organizational Structure:

There are different wings to consist the organizational structure of SJIBL. There are –

            ■ Board of Directors

            ■ Board Committees

            ■ Executive Committees

            ■ Policy Committees

            ■ Management Team

 Board of Directors:

There is a board of Directors of 13 members in the bank. The board of Directors is the apex body of the bank. It appears like this-

 Board of Directors

All matters relating to the principles, rules and regulation, ethics etc. for operation and management of the bank are recommended by the committee to the board of directors.

Policy Committee:

Management Team:

Management Team

Deposit Mobilization of  Introduction:

Shahjalal Islami bank limited is a commercial bank and its play a very important role in our economy; in fact it is difficult imaging how our economic system would function efficiently without the help of commercial bank. They are heart of our financial structure since they have the ability, co-operation with the Bangladesh Bank to add to the money supply of the nation and thus create additional purchasing power. These characteristics set commercial banks apart from other financial institution. In addition to issuing deposits payable on demand they accept time deposit. By lending and investing these resources and by transferring funds throughout the nation and even between countries, they make possible a more complete utilization of resources of the nation. Although banks create no new  wealth, their lending. Investing and related activities facilitate the economic process of production, distribution and consumption. There are mainly three sections in SJIBL via General Banking Division, Investment Division and Foreign Trade Division. These Divisions have small departments or units under them.

Deposit Mobilization of SJIBL:

Bank account is a contractual relationship between a bank and the customers. It is the best way for a customer to build relationship with the bank. Like interest-based conventional banks, the main function of Shahjalal Islami Bank Limited (SJIBL) is to mobilize saving and provide financial support to the entrepreneurs. Depositors receive interest in a predetermined rate for their deposits make with an interest based banks, where SJIBL neither pay not receive interest and mobilizes saving of the common people in line with Islamic Shariah.

Deposit account can take in a various forms such as:

Al – Wadiah Current Deposit (AC)

 Mudarabah Savings Deposit (MSD)

 Short – Notice Deposit (SND)

 Wadiah Current Deposit (ACD):

Shahjalal Islami Bank Limited receives deposits in its Al – Wadia Current Account. It has some similarity with the current account of conventional bank. The term Al – Wadiah Current Deposit means deposit of money allowing somebody to sue it. Banks being trustee preserves and keeps or in safe custody of what is deposited. Depositors feel safe in keeping their money with the bank and take transaction facilities. Bank provides assurance of returning money to the depositors on demand. In the process of opening Al-Wadiah Deposit, the bank gets approval of the depositors regarding the use of the deposited money and earns profit out of their development. Any losses incurred by way of such investment are totally borne by the bank. Thus, the depositors don’t take the risk of losses with Al-Wadiah Current Deposit; they also don’t expect any profit from it. Depositors are provided with cheque book. They can withdraw or deposit any amount as and when they like. Bank may charge a fee in the account. Al-Wadiah Deposit are short terms and very uncertain, thus banks have to be very useful in the investment of money from this account.

Mudaraba saving Deposit (MSD):

Mudaraba Saving Deposit (MSD) is open by the lower and middle people who wish to save a part of their incomes to meet their future need intend to earn an income from their savings. It aims at encouraging savings of non-trading persons(s), institution(s), society, etc. by depositing small amount of money in the bank.

Restriction on withdrawals and deposit:

  • The number of withdrawals over a period of time is limited. Two withdrawals per week are permitted. But more than that no interest will be paid on rest amount for that month.
  • The total amount of one or more withdrawal on any date should not exceed 25% of the in the accounts unless 7 (seven) days advance notice is given.
  • The customer may deposit any amount in the savings bank account subject to a minimum of Tk.2000/- in the account.

Payment of Profit:

Shahjalal Islami Bank Limited is proving 5.5% profit on Mudaraba Saving Deposit.

Opening a saving account:

For Operating a Mudaraba Saving Deposit following documentation are required

  • Two copies of passport size photographs of accountholder and one copy passport size photo of nominee.
  • Introductory reference.
  • Commissioner’s/Chairman Certificate.
General Precautions of opening an MSD Account:

After opening an account and before issuing a Cheque book the authorized officer should check the account operating form for the complete information, which is given by the customers.

  • Name of the account holder.
  • Photos of the account holder.
  • Date of opening
  • Types of account.
  • Present and permanent address
  • Name of the nominee and their address.
  • Initial deposit
  • Specimen signature in the form in the “Specimen signature card”.
  • Name, address and the account number of the introducer.
 Mudaraba Short Notice Deposit (MSND):

Shahjalal Islami Bank Limited also receives term deposit from the clients. The SND account is different from the interest-based banks. It is also a Time Deposit account. The formalities for opening of this account are similar to those required for Al-Wadiah Current Account. The only difference is that seven (7) days notice is required for withdrawal of any sum and profit is paid. The rate of profit for this account is 5%. If the withdrawal on demand is desired, it may be paid subject to the for-feature for the period of notice or the expired of notice.

The Shahjalal Islami Bank Limited (SJIBL) is containing some Deposit Scheme, which are the really profitable for bank and customer. The Bank maintains Shariah –based transaction with their customer by different Scheme those are:

Monthly Deposit Scheme (MDS)

Mudarah Term Deposit Receipt (MTDR)

 Monthly Income Scheme (MIS)

 Double Profit Deposit Scheme (DPDS)

 Millionaire Scheme (MS)

 Hajj Palon Scheme (HS)

Monthly Deposit Scheme (MDS/DPS):

This account open very easy and there are no fixed day to open. Account holders do not need any savings account if he/she directly pays their monthly installment. Account holders carefully complete the MDS form and attests two copies passport size photograph one nominee and other own with form. Account holders can pay advance to continue their installment or can give permanent instruction from his/her savings account. In this term, the account holders are bound to pay Tk.50 for transferred and Tk.5/- for service charge. If the account is close before the maturity then profit will be calculate according to saving rates. If a depositor fails to pay calculate as Savings rate. But for the first six-month no profit will be calculate. Nominee will enjoy the profit will in absence of the accountholder. Depositor will get the profit after the matured according to following table:

Monthly Deposit Scheme

 Mudaraba Term Deposit Receipt (MTDR):

It is like a fixed deposit in the conventional banking system but it does not receive or accept interest father, this account give profit and collect deposits. In this mode less than that Tk.1 crore or Tk.1 crore and above can be deposited against client will get non-transferable instrument of equal amount. If a customer withdraw his/her money before one month than he/she will not get any kind of profit. On the other hand, after the matured if client don’t withdraw his/her money than it will be auto renewed with imposed profit for the next days. If a depositor would like to withdraw his profit after six months he/she will get the profit accordance with previous years profit rate. After the announced yearly profit or loss if bank felt in loss posting, then the depositor bound to incur the loss. In absence of account holder the selected nominee will get the money. Account holder bound to bear any kind of tax or excise duty according to government circular. The profit rates of this account are:

Mudaraba Term Deposit Receipt

Monthly Income Scheme (MIS):

This scheme is very popular in our country, job retreat people opens this scheme. And which people are not able to do business than they are wanting to safe from risk and they open it. It is the scheme for profit earning. In this account depositor can deposit minimum of Tk. 50,000/- and above. Depositor will get Tk500/ against Tk. 50,000/-. And it is the fixed deposit for 3 (three) years. If the accountholder to want to close his/her account before maturity date than he/she will get profit accordance with savings rate that is 5.5%. In the absence of accountholder, the specified nominee will get the whole benefit. The profit rates of this account are:

Monthly Income Scheme

Double Profit Deposit Scheme (DPDS):

The Shahjalal Islami Bank gives the facility to the client by the Islamic Shariah Mudaraba rules and regulations. In this scheme depositors can deposit more than Tk.10, 000 for 6 years and after the maturity date accountholder will receive double than his/her deposited amount. Depositor will get 80% investment facility by deposit the deposit receipt. Bank can invest this amount any sector by the Islamic Shariah rules and regulations. Accountholder are bound to pay any government tax. For opening this account applicant need recent one copy photograph and one copy photograph of nominee. The profit rates of this account are:

Double Profit Deposit Scheme

 Millionaire Scheme:

It maturity is long than other scheme. Generally this account is designed for children. Here, applicants are the selected people for operating the account on behalf of the accountholder. The depositor should to deposit the account within first 15 days of the month; neither will he/she be designated as debtor to the bank. If 15th date is the off day then the next working day will be schedule date. Accountholder can open more one account this Branch. Depositor will get 80% loan facility against the deposit money. No chequebook will be issued for this account, but the bank will provide deposit book.

The profit rate based on different amount and time are given below:

TimeAmount Per monthTotal Amount And Profit Rate
12 yearsTk. 3280/=Tk.10 Lac
15 YearsTk. 2120/=Tk.10 Lac
20 YearsTk. 1080/=Tk.10 Lac
25 YearsTk. 575/=Tk.10 Lac

Hajj scheme: 

Hajj is compulsory for all who are the ability to hajj at that cause Hajj is important for all. Hajj is the important way for the Islam but many people have the interest but there have no ability. Many people create the ability but at that time they are physically weak. At that cause Shahjalal Islami Bank open this scheme.

Requirements for this scheme:

  • Must be age above 18.
  • Account holder must be citizen of the Bangladesh.
  • Account holder must need the attested photo with introducer.
  • Gradient can maintain their account for the child.

Duration of the scheme:

  • This account is duration time is 1 year to 25 year.
  • 12 monthly schemes within one year.

Amount of scheme:

Duration (Year)

Monthly scheme

(In Taka)

Given after duration

(In Taka)












































































The way of the payment

Scheme must pay at 25 dates every month if this date is holiday at that time it will pay at next working day.

If scheme pay in cheque at that time cheque clearing must at 25 date every month.

If the accountholder is give the permanent paying order at that time charge 50 taka and per scheme is 5 taka.

There have new deposit scheme:

  • Mudaraba Lakhpoti Deposit Scheme
  • Mudaraba Education Deposit Scheme
  • Mudaraba Marriage deposit Scheme
  • Mudaraba Mohor Deposit Scheme
  • Special MTDR Scheme

 Others general banking related issues:

General Documentation requires for opening an account:

For an Individual Customer:

  • Copy the passport, if available or Employer’s Certificate or Commissioner’s Certificate or Letter of Introduction by a person accepted to the Bank.
  • TIN Certificate, if applicable.
  • Two recent passport size photographs duly attested by the Introducer.

For Sole Proprietorship:

  • Copy of Trade License.
  • Two recent passport size photographs of the proprietor/Signatory duly attested by the Introducer.
  • Copy of the passport the proprietor/Signatory, if available Commissioner’s/Chairman’s Certificate or Letter of Introduction by a person accepted to the Bank.
  • TIN certificate.

  For Partnership:

  • Copy of Partnership Deed of the Firm.
  • List of Partners with their address and phone number.
  • Copy of Trade License.
  • Extract of Resolution of the Partners of the Firm for opening the account and authorization for its operation duly certified by the managing Partner of the Firm.
  • For Registered Partnership, Certificate of Registration of the Firm along with duly certified copy of the Partnership Deed.
  • Two recent passport size photographs of each Partner/Signatory duly attested by the Introducer.
  • Copy of Passport of each Partner/Signatory, if available or Commissioner’s/Chairman’s Certificate or Letter of Introduction by a person acceptable to the Bank.
  • TIN Certificate.

Private & Public Limited Company:

  • Certified true copy of the Memorandum and Article Association of the Company.
  • Certified true copy of Certificate of Incorporation of the Company.
  • Certificate true copy of Certificate of Commencement of Business of the Company in case of Public Limited Company.
  • Latest list of Directors with address and phone number along with Form XII.
  • Extracts of duly adopted Resolution of the Board of Directors of the Company for opening the Account and authorization for its operation duly certified by the Chairman/Managing Director of the Company.
  • Copy of Trade License.
  • Two recent size photographs of each signatory duly attested by the introducer.
  • Copy of the passport of each signatory, if available or Commissioner’s/Chairman’s
  • Certificate or Letter of Introduction by a person acceptable to the Bank.
  • TIN Certificate.

Computer services:

 Shahjalal Islami Bank is computerized and provides the following services some of these services will be introduced soon.   Shahjalal Islami Bank Limited introduced a few schemes, which are very popular:

Online services

2. Automated Accounting

3. Integrated System

4. Signature Verification

5. Any Branch Banking

6. ATM Services

7. POS Services

8. SMS Push Pull Services

9. Other Delivery Channel Services (to be implemented)



Card is considered as a new dimension of product resulting from technological development in the banking arena. In line with our affiliation with VISA International for VISA ATMs and POS, the following two products are launched broadening service products of the Bank to the clients’:


VISA Electron (SJIBL VISA Debit Card – local)


VISA Prepaid (SJIBL VISA Prepaid Card)


SJIBL VISA Debit Card: To a customer, “My card, my money” concept is used for Debit Card.  Any accountholder of SJIBL can apply for a SJIBL VISA Debit Card againsthis/her Al-Wadiah Current Deposit (AWCD), Mudaraba Savings Deposit (MSD) or Mudaraba Short Notice Deposit (MSND) Account. He/she is fully authorized to enjoy the benefits of cash withdrawal from ATMs, liberty of shopping, dining, paying utility bills and having access account information through SMS, etc. round the clock

Usage Limit:


Transaction Limit

Cash withdrawal limit (total)

4 times per day

Cash withdrawal limit (amount)

Tk. 20,000 per day

Balance checking

4 times per day

Mini statement printing

2 time per day

PIN change

2 times per day

Invalid PIN retry count

3 times per day

Card usage limit in ATMs (total)

10 times per day

Fees & Charges:

  1. VISA Debit Card:






Transaction Charges (ATM)

ON-US    Q-Cash    Others (VISA)


·          Primary

·          Supplementary













Gp bill:

Grameen Phone subscribers availing the service to pay their bills, advances, security deposit and other related charges through all branches of Shahjalal Islami Bank Limited.

 SMS Service:

Welcome to the convenience of accessing your banking needs from anywhere anytime. Shahjalal Islami Bank again fulfilled the demand of time in the era of modern banking technology by introducing the Mobile banking i.e. SMS / Push Pull Service. We offer a range of ways for you to access and manage your money. So, that you are always in control of your financial transactions, it is fast, secure and economical. Get real-time banking information on your handset.

 Mobile Banking is a secured & flexible solution that delivers the banking services to its customers through a range of mobile devices using SMS / Push Pull technology. It provides banking services to the registered clients access to account information and real-time transaction capabilities from the mobile phones at a true “Anywhere, Anytime, Anyhow” convenience.

 It works using Shot Message Services (SMS) Technology. It works through a set of text message. With SMS, client can perform a wide range of query-based transactions from his/her mobile phone. It also provides pre-defined Alert Message Service. The Service is designed to serve the bank customers by informing the real-time data about their account such as current balance, recent transaction statement, cheque status etc. as SMS reply within about half a minute in response to their SMS query in a defined simple syntax. It can also serve the customers to stop a cheque, receiving statement request and other request / order at the branch for processing through SMS.

 In today’s business environment, with so many deadlines to fulfill appointments to meet and meetings to attend, you are hard pressed for time. Don’t you wish you could do all your important activities while traveling from one place to another?

 As a leading private sector bank in Bangladesh the Shahjalal Islami Bank Limited presents the Mobile banking i.e. SMS / Push Pull service.


  • Balance Inquiry
  • Cheque Book Request
  • Cheque Leaf Status
  • FC Rate Information
  • Cheque Stop Payment Instruction
  • Statement Request by Courier/Post
  • Statement request by E-mail
  • Last Three Transaction Statement
  • Help inquiry
  • PIN Change

Cheque Book Issue:

Cheque Book is a material to withdraw money from the bank. It is a very convenient way to transact money from one place to another without any accident. If any one opens an account then she/he will apply for a Chequebook on requisition slip. After verifying the signature of the account holder by the officer issues Cheque. Then we will assign numbers to the leaves of the Chequebook and account number in the register book. The account number and branch seal will also be written on every leaf of the Chequebook. Two officers initialize the account number and leaf numbers the issuing officer will also check the register book and initializes it also. Then the Chequebook is delivered to the party after taking the signature on the register book from the party.

 Duplicate Cheque Book issue:

When a party looses his/her Chequebook, then he/she applies for duplicate Chequebook. Bank stop payment order for that lost Cheque book series in the respective ledger. Then client needs guarantor’s certificate and guarantor must be an account holder of that branch with sufficient balance. In this case, the party will apply to the branch manager for duplicate Chequebook. The party must give indemnity bondage referring that he/she will liable for any fraud-forgery by the lost Cheque. After the formalities Bank issue of new Chequebook for client.

Return of the Cheque:

A Cheque may be returned by the following reason:

  • Account Closed.
  • Insufficient funds.
  • Payment stopped.
  • Refer to drawer.
  • Drawn against uncollected funds.
  • Amount in words and figure differ.
  • Drawer’s signature differs.
  • Alternation requires draw’s full signature.
  • Cheque postdated.
  • Date incomplete/missing.
  • Clearing house stamp missing.

Examined of the Cheque:

The Passing official must examine the followings:

  • Whether the instrument presented is related to the branch.
  • The instrument is not undated/anti-dated/post-dated.
  • The instrument is not crossed since crossed instruments are not payable over the counter.
  • The amounts is words and figures are written and do not differ.
  • There is no alternation anywhere on the instrument.
  • Incase of order Cheque the proper identification of the payee ensure to the satisfaction of the Bank.
  • The instrument bears the signature of the drawer.
  • The number of the instrument along with preceding series if any, conform to the number/series issued and recorded in the relative account particulars.
  • The instrument bearing similar number was not been paid earlier.

 Activities of Cleaning Department:

On behalf of the customer bank receives their proceeds of instruments such as Drafts, Cheques, and Pay Order and sends for collection through these methods:

Outward Bills for Collection (OBC) and Inward Bills for (IBC) within the cleaning houses area.


Clearing Department works are classified in two ways:

  • Outward Clearing
  • Inward Clearing

Outward Clearing:

This instruments drawn on other banks, within the clearinghouse area, are deposited through our clients are sent for collection is called outward clearing.

Procedure for Outward Clearing:

  • Instrument received
  • Check these items in the instrument: a) date, b) branch, c) amount in words and figure d) signature
  • Special crossing seal, clearing seal, endorsement seal as “Payees A/C credited”
  • Entry in the Outward Clearing Register.
  • Preparation for Clearing House: a) Schedule making, b) send to principal office.

The amount in party A/C in the clearing part is not in the available balance part of the computer program. If the instrument is honored then the amount merges are available balance. This is done by customized software prepared by SJIBL OT Department.

Inward Clearing:

When we receive cheque drawn on our branches within the clearinghouse area presented by other banks is known as inward clearing:

Procedure for Inward Clearing:

  • Instrument (DD/Cheque/PO) comes from principal office
  • Entry in “Inward Register”
  • Cheque – in computer
  • DD payable
  • Pay Order respective register
  • Sign in the register by authorized officer
  • Cancellation of instrument
  • Send IBCA to Local Office for honored instrument
  • Send Return memo, showing cause, to Local Office for dishonored instrument.

Transfer Delivery:

Transfer delivery is of two types:

  • Outward
  • Inward

Outward Transfer Delivery:

Instrument send for collection to other branches is outward transfer delivery. Its procedure is like this:

  • Receive instrument
  • Special crossing seal, transfer delivery seal, endorsement as “payees A/C will credit”
  • Entry in “Outward transfer delivery” register
  • Schedule enclosed
  • Receive IBCA and credit the party A/C

Inward Transfer Delivery:

When instrument come to our branch for collection then it is called inward transfer delivery. Its procedure is as follows:

  • Receive instruments
  • Verification of following items are taken.
  • Branch
  • Date
  • Amount in words and figure
  • Signature
  • Serial number
  • Entry in “Inward transfer delivery” register
  • Voucher
  • IBCA issue

 Activities of Cash Department:

Cash department is the most vital department of a bank and it is call blood of a bank. It is a platform to communicate with customers. Cash department receives & pays cash directly.

In the cash department there are following register:

  • Vault register
  • Cash receive register
  • Cash payment register
  • Cash balance register
  • Rough cash balance book
  • Cash remittance register
  • Key register
  • Cash position memo

There is a procedure of cash in and cash-out from the vault. Also a systematic procedure is maintained for receiving cash through different vouchers and payment against different cheques and vouchers.

 Cash Receive:

Cash is the life of a bank. Different types of from are use for cash deposits for different types of accounts. Cash may be received by the following ways:

  • Current of Savings account pay-in-slip
  • Credit voucher
  • Different types of instrument remittance (TT, DO, PO etc.) are received by respective forms.
  • Bills like National Life Insurance Co. Ltd.
  • Share collection
  • Different types of scheme

Cash payment:

Cash is paid in payment counter against the following instrument:

  • Cheques
  • Cash debit voucher
  • Pay-in-slip
  • Pay Order, DD etc.
  • Bank’s expense also paid to outsider through cash debit voucher.


Receive of the cheques with a signature behind it.

  1. Scrutinize it by an authorized officer.
  2. Submit to computer-to-computer section for checking the available balance.
  3. Cancelled & seal up “Pay in Cash” and cancellation through sign up.
  4. Again submitted to computer section for debiting the party A/C and seal up “Posted”.
  5. Send to cash counter – payment officer.
  6. Cash officer checks the cancellation, seal and seal up “Cash Payment”
  7. Entry the payments register.
  8. Take another signature of payee behind the cheque and pay cash.

Cash Balance:

At the end of the transaction:

  • Sum of total received
  • Sum up total payment
  • Total receiving + Opening balance – Total payment = Closing balance for that day & opening balance for the next day.
  • Check it with computer sheet.
  • Counting cash.
  • Entry the cash balance register.
  • Write cash position memo with denomination.

 Sorting and Stitching:


At the end of the day, the amount of cash has to be sorted out in order to identify the different types of notes, say-500, 100,50,20,10,5 and so on. Hundred pieces of any type note create a packet and ten packets make a bundle. In this way, the cash is actually sorted out.

Stitching: After sorting out the cash, packets are stitched along with a slip bearing the name of the bank, total number of notes and the signature of the cash-in-charge. Two round seals are given at both sides of the packet.

Vault Opening:

The vault opened with two different keys of two respective authorized officers. The officers are:

  • Manager of the Branch
  • Cash – in – charge Officer

Strong room has two keyholes opened by two officers respectively by two keys of cash. Generally sub-manager of the Branch bears authority absence of manager. Grill door one keyhole opened by – two keys of two officers and bring out following thing: Cash, Vault register, Receive register, Payment register, Balance Book, security station. Enter the amount of cash withdrawal from the vault register.

Vault limit:

Vault is the very secret place to keep money in the bank. Usually vault is made of very hard material like iron or steel, generally it is fireproof, damp-proof. The vault has a fixed limit too. The limitation depends on the regular transaction of the branch. If the amount exceeds its limit, the extra money should be sent to the Bangladesh Bank. The vault limit of the Foreign Trade Branch is Tk.1.5 (one and half) crore. If the amount exceeds its limitation and accident occur, then the branch will be liable and the insurance company will not compensate for that.

Vault Closing:

Before vault closing concern officer will –

  • Cheque receives, Payment, Cash balance, Vault register signature.
  • Signature of the computer sheet.
  • Count physical cash.
  • Keep cash in safe.
  • Bundle in safe.
  • Loose peak of the tray.
  • Loose cash notes & coins on the tray.
  • Keep different registers.
  • Keep security stationeries.
  • Close Safe.
  • Check the rifle & cartage.
  • Count cartage & entry in register.
  • Close Grill door & Vault room’s door.

Rules of foreign trade:

In exercise of the powers conferred by Section 19 of the Foreign Trade (Development and Regulation) Act, 1992 (22 of 1992), the Central Government hereby makes the following rules, namely:—

1. Short title and commencement.

  • These rules may be called the Foreign Trade (Regulation) Rules, 1993.
  • (2) They shall come into force on the date of their publication in the Official Gazette.

2. Definitions. — In these rules unless he context otherwise requires, —

(a) “Act” means the Foreign Trade (Development and Regulation) Act, 1992 (22 of 1992)

  • Letter Of Credit (L/C)                                                                       
  • Form of Letter of Credit                                                       

Revocable :                                                                                    

  • Irrevocable L/C                                                        
  • Documents required
  • The Importer submit documents
  • Receipt and Scrutiny of Documents
  • Lodgment, Retirement and Delivery of Documents
  • Delivery of Shipping Documents
  • Types of letter of credit                                                                                              
  • Parties of an LC                                                                                           
  • Contents of the Letter of credit                                                                  
  •  LC on Deferred Payment Basis                                                     
  •  Receiving the LC and advising it to the Beneficiary                                
  •  Realization of advising/confirmation charges                                           
  • Certification by the Branch                                                            
  • Payments to Export

 Letter Of Credit (L/C):

A letter from a bank guaranteeing that a buyer’s payment to a seller will be received on time and for the correct amount. In the event that the buyer is unable to make payment on the purchase, the bank will be required to cover the full or remaining amount of the purchase.

Letters of credit are often used in international transactions to ensure that payment will be received. Due to the nature of international dealings including factors such as distance, differing laws in each country and difficulty in knowing each party personally, the use of letters of credit has become a very important aspect of international trade. The bank also acts on behalf of the buyer (holder of letter of credit) by ensuring that the supplier will not be paid until the bank receives a confirmation that the goods have been shipped.

Forms of Letter of Credit:

A Letter of Credit (L/C) may be two forms. These as Below

Revocable letter of credit

Irrevocable letter of credit

 Revocable L/C:

If any letter of credit can be amendment or change of any clause canceled by consent of the exporter and importer is known revocable letter of credit.

A revocable letter of credit can be amended or canceled by the issuing bank at any time without prior notice beneficiary. It does not constitute a legally binding undertaking by

the bank to make payment. Revocation is possible only until the issuing bank or correspondent has honored the document. Thus a revocable credit does not usually provide adequate security for the beneficiary.

Undertaking by the bank to make payment, revocation is possible only until the issuing bank or correspondent has honored the document. Thus a revocable credit does not usually provide adequate security for the beneficiary.

Irrevocable L/C:

A documentary credit takes many different forms. The first decision i.e. the choice of the basic form of the credit is usually made at the time of negotiation between the seller and the buyer. The terms of the credit will be determined in detail when the buyer instructs his bank to issue the credit. At this stage the seller, on being informed by the bank regarding the credit terms, should ensure whether the credit terms are agreeable and, if necessary, demand from the buyer a more precise wording of the credit terms or the necessary amendments. It is in the interest of both the parties to the contract that the individual terms of the credit transaction are clearly and correctly stipulated. This facilitates the examination of the documents at the time of utilization.

Documents required:

This will normally include commercial invoice consular or customers invoice insurance policies as certificate if the source is to be effected by the beneficiary and original bills or lading.

General Description of the Merchandise: Which is briefly and in a general manner duly describes the merchandise covered by a later or credit.

 The Importer submits the following documents before opening of the L/C:

TIN certificate

Trade license

IRC certificate

LCA from

Application and Agreement from

IMP from

Opening of LC:

The branch should establish LCs against specific authorization only on behalf of their own customers maintaining accounts with them and are known to be participating in the trade.

   Application for Opening LC:

The importer is required to apply for opening of LC in the prescribed printed LC        application form available with the bank with adhesive stamp affixed on it. The importer      should carefully fill in this form, keeping in view the terms of his contract with the foreign supplier or the supplier’s local agent and submit it to the Bank duly signed and supported by:

  • Indents issued by Indenting Agent or preformed invoice issued by foreign supplier;
  • Marine Insurance Cover note issued by an approved Insurance Company in Bangladesh, in favor of the Bank, covering the usual marine risks;
  • IMP Form duly signed;
  • IRC duly renewed.

In the letter of credit application form, the importer signs an agreement to the effect that, in consideration of the bank’s opening the credit he agrees,

  • that the Bank will have the pledge of document and goods covered by the credit;
  • to accept and/or pay on maturity the drafts, if any, drawn under the credit;
  • The Provisions of the Articles of the Uniform Customs and Practice for documentary credit 1995 edition – ICC Brochure No.500 shall govern the letter of credit unless otherwise specified by him in the application.

Receipt and Scrutiny of Documents : 

After opening the LC the beneficiary collects necessary documents under the terms of LC for negotiation

  • Commercial Invoice;
  • Draft or Bill of Exchange;
  • Bill of lading or Airway Bill or other evidence of shipment (e.g. Railway Receipt, Truck Receipt, Barge Receipt);
  • Marine Insurance Policy.

Other documents are called auxiliary documents and normally include one or                      more of the following:

  • Packing List or Mills’ Specifications;
  • Consular Invoice;
  • Certificate of Origin;
  • Inspection or Survey Certificate;
  • Quality Control Certificate;
  • Photo-sanitary Certificate;

            GSP Certificate

  • GSP Certificate.

 Lodgment, Retirement and Delivery of Documents


After the scrutiny there should follow a step-by-step process of lodgment as follows:

  • Enter full particulars of the documents in the prescribed PAD Register allotting a consecutive serial number in the Register.
  • Rubber stamp all the shipping documents with the PAD stamp and put the PAD serial number in each of the documents.
  • Convert the foreign currency amount of the bill and the foreign bank charges separately into Taka by applying the B.C. selling rate ruling on the date of lodgment. If any forward exchange was booked, the booked rate should be applied.
  •  The Head Office (International Division) on receipt of the IBCA and the statement will respond the entry by debit to branch account (through SJIBL General Account) and contra credit to Nostrums Account of the negotiating bank abroad.

Ø  Send an “Inter-Branch credit advice” (IBCA) to the Head Office along with a prescribed statement to provide them credit for the payment from their overseas account through SJIBL General Account:

Accounting procedure for these transactions is set out in Annexure 1.

Retirement of documents:

On receipt of the cost memo/lodgement voucher the importer pays the required amount.

This stage is known as ‘Retirement of Import Bills’. Bank will prepare the vouchers to reflect the amount of cost and other charges from the importer, adjustments of margin and PAD Account. Thereafter the documents may be handed over to the importer against proper acknowledgement after certification and endorsement.

Delivery of Shipping Documents:

If the bill is to be retired by debit to the importer’s account, the shipping documents are handed over to the importer or his duly authorized clearing and forwarding agent for clearance of the goods from customs at his own account.

MPI (Pledge) Facility:

In case MPI (Pledge) facility is given, the branch should itself arrange or through debiting the account of client, clearance by bank’s nominated Clearing & Forwarding Agent of the goods on payment of import duty, sales tax etc. and store the goods at the bank’s go down subject to release on production of Delivery order as per arrangement.

TR Facility:

Sometimes documents are also handed over to the importer against T.R. for clearance of the goods on the clear undertaking that the importer will hold the goods or the sale proceeds thereof in trust with him at the disposal of the bank till the entire facility is liquidated.

Coordination between Investment and LC Departments.

As per our existing system, imports bills are held under the custody of branches LC Department but bank finance for opening of LCs is handled by Investment Administration Department. After completing of TR/MPI facilities, documents are delivered to the importers by LC Department. In order to make a full proof system for controlling of import documents, branches should observe the following procedures while releasing import documents retired against T.R. or MPI facilities.

  • Investment Department under authorized signatures must issue a memo advising the LC Dep’t. To release the documents after full adjustment of bank dues and/or TR/MPI facilities, as per prescribed formats.
  • The Investment Department must ensure that the necessary vouchers have been passed relating to the release of Import Bills against full payment/TR/MPI facilities under authorized signatures. The accounting entries are to be passed and relative tickets prepared as per instructions given in annexure 1
  • The LC Department must ensure that necessary approval has been obtained while releasing the import documents against TR or MPI facilities.
  • LC Department will forward the documents to Bank’s approved C&F agent, as per standing instructions, with necessary instructions regarding payment of duty and other taxes and the mode of transportation from the port. A copy of he forwarding letter should be endorsed to Investment Department for their record and follow up. Cases where goods are to be cleared locally, documents should be delivered to local approved C&F agents with written permission of branch manager.
  • The accounting entries are to be passed and relative tickets prepared as per instructions given in annexure 1

Payment of Import Duty Sales Tax etc:

If the bank, on behalf of the importer, clears the goods, the MPI Account is further debited with the amount of import duty, sales tax etc. and other clearing charges including go down rent etc. Delivery of the goods is made in one or more installments through Delivery Orders issued by the branch against cash payment by the importer.

IMP Procedure:

All payments for imports into Bangladesh are required to be reported to Bangladesh Bank on IMP form. The importer submits the IMP form in duplicate duly filled in and signed by him or by his authorized agent.

Remittance by the Branch:

If the shipping documents concerning the import are received by the branch directly from the foreign correspondent under irrevocable LC, the branch can approve the remittances if otherwise found in order and fully documented and covered by a valid LCA form. Otherwise prior approval of Bangladesh Bank is to be obtained on IMP form on arrival of the goods into Bangladesh, before effecting remittance to the foreign supplier.

In case of import by post, the branches may make remittance against the import without prior approval of Bangladesh only if the post parcels are addressed directly to the branch. In other case prior approval on form IMP is required before effecting remittances.

The relative original copy of IMP form is required to be certified by the  branch accordingly in the space provided for the purpose along with a copy of Invoice duly certifying the amount remitted and submitted to  Bangladesh Bank with usual Monthly Return (Summary statement S-1, S-2 etc. as the case may be) supported by E-2 schedule. The other copies are to be retained by the branch for disposal in future according to Exchange Control Regulations.

   Disposal of IMP Forms:

The branch will obtain invoices in duplicate and certify these as usual. After recording in the IMP form the particulars of the remittance the original copy of the IMP form along with a copy of the certified invoice should be forwarded to the Bangladesh Bank with usual monthly returns. The branch should retain the duplicate copy of IMP form. Subsequently, when the importer submits the exchange control copy of the Bill of Entry/Custom’s Certified Invoice, its particulars should be matched and checked with those in the IMP form and invoice to see that the merchandise for which remittance was made had been duly received in Bangladesh.

Bill of Entry for Consumption:

Subsequently, when the importer submits the exchange control copy of the Bill of Entry/Custom’s Certified Invoice, its particulars should be matched and checked with those in the IMP form and invoice to see that the merchandise for which remittance was made had been duly received in Bangladesh.

This B/E after proper checking should be matched with the duplicate copy of the relative IMP form previously retained by the branch and kept separately party wise and month wise for inspection by the Inspectors of Foreign Trade Department of Bangladesh Bank, after which the same will be destroyed. If the importer does not submit the B/E within 4 months, the matter should be taken up with the concerned importer and also promptly reported to the area Exchange Control Office of Bangladesh Bank for further necessary action against the defaulting importer.

Other copies of the IMP forms are to be filed in the relative file for the importer along with other import documents. In case of imports on Govt. Account the IMP form is marked with bold letter “G”.

Returns & Reports:

On the last working day of the month, the returns of bills lodged during the month should be sent to Bangladesh Bank along with original copy of the IMP form. The second copy should be filed with the Bill of Entry after clearance of goods. The branch will also retain the third copy. The 4th copy should be sent to Bangladesh Bank on failure of the importer to submit the Bill of Entry within time.

Types of Letter of credit:

  • Five types of letter of credit
  • Sight payment Credit
  • Deferred payment credit
  • Negotiation Credit
  •  Revolving Credit
  •  Transferable credit
  • Performance credit
  • Bid bond credit
  • Performance bond credit

Sight payment Credit:

The most commonly used credits are sight payment credits. These provide for payment to be made to the beneficiary immodestly after presentation of the stipulated documents on the condition that the terms of the credit have been complied with. The Banks are allowed reasonable time to examine the documents.

 Deferred payment credit: –

Under a deferred payment credit the beneficiary does not receive payment when his presents the documents but at a later specified in the credit On presenting the required documents he received the authorized banks written undertaking to make payment of maturity. In this way the importer gains possession of the documents before being debited for the amount involved.

Negotiation Credit:

A credit available by negotiation is either payable at sight or at a since, usually at the counters of the issuing bank. The LC may authorize negotiation by any bank or may specify a particular bank (in both cases: the nominated bank). The beneficiary utilizes the credit by presentation of a draft (most often drawn on the issuing bank) accompanied by the stipulated documents,

Revolving Credit:

Buyers often order more merchandise than they actually need in order to obtain a better price. However, the delivery of the goods is made in installments and at stipulated intervals. In such cases, the seller can request that a revolving credit be issued which guarantees each part payment. Revolving credit in Bangladesh can be opened only with the permission of Bangladesh Bank

Transferable Letters of Credit:

Under a transferable LC, the beneficiary is permitted to transfer his rights in part or in full to one or more parties. It is typically used when the original beneficiary acts as the middleman between the actual supplier and the importer. In some cases the seller is not the actual producer or manufacturer of the goods. In such cases, original beneficiary requests for a transferable credit. The issuing bank can transfer a credit only if it is expressly designated as “Transferable”. A transferable credit can be transferred once only.

Performance Letter of Credit:

A performance LC guarantees performance of an obligation. In the event of failure by the account party in the performance of an obligation e.g. contractual failure, failure to forward documents, failure to ship goods, the LC may be invoked.

Bid Bond credit:

Very often various companies submit their respective bids in order to be awarded a contract. The beneficiary (the company which has requested the bids) will usually request a good faith deposit, which ranges from 1% to 3% of the total contract value. Instead, performance LC is issued to the beneficiary to cover the good faith deposit.

Performance Bond credit:

As expressed in the “BID” situation, a performance LC (normally 10% of the entire contract value) will be issued stating that the performance will meet specified standards, If the standards are met, the credit expires, if not, the beneficiary would be reimbursed the amount of the LC. In essence this can be described as “penalty money”.

Parties of an LC:

Applicant for the Credit:

The importer or buyer on whose request and on whose behalf the letter of credit is opened is called the applicant.

Issuing Bank/Opening Bank:

The bank that opens a letter of credit, at the request of the importer, is known as Issuing Bank. The issuing bank is the buyer’s bank and is also called opening bank.


The party, normally the supplier of the goods, in whose favor letter of credit is opened, is called beneficiary. The seller, after shipping the goods as per terms of the credit, presents the documents to negotiating bank/confirming bank for negotiation.

Advising Bank:

The bank in the exporter’s country, usually the foreign correspondent of the importer’s bank, through which letter of credit is advised to the supplier is called the ‘advising bank’.

Confirming Bank:

If the advising bank also adds its own undertaking to honor the credit while advising the same to the beneficiary, he becomes the confirming bank. The confirming bank, in addition, becomes liable to pay for documents in conformity with the LC terms and conditions.

Negotiating Bank:

The bank, which negotiates the bill (draft) of the exporter drawn under the credit, is known as negotiating bank. If the advising bank is also authorized to negotiate the bill (draft) drawn by the exporter it itself becomes the negotiating bank.

4.6 Contents of the Letter of credit:

Bank normally issued letter of credit (L/C) on forms, which clearly indicate the Banks name and extent of the banks obligation under the credit. The contents of the L/C of different may be different. In general L/C contains the following information.

Name of the buyer: Who is also known as the accounted since it is for his account that the credit has been opened?

Name of the seller: who is also known as the beneficiary of the credit?

Moment of the credit: This should be the value of the merchandise plus any shipping charge intent to be paid under the credit.

Trade terms: Such as FOB and CIF

Tenor of the draft, which is normally dependent upon the requirements of the buyer.

Expiration Date : which is specified the last date documents my be presented in this manner on by including additionally a latest  shipping date the buyer  may be exercise control over the time of shipment .

LC on Deferred Payment Basis:

Subject to compliance with other conditions laid down in this chapter and the current IPO, import LCs may be opened on deferred payment (DA) basis in the follows cases:

  •  Capital machinery up to 360 days since basis;
  • Industrial raw materials for own use of industrial importers (including back-to-back imports discussed later in the section) on up to 180 days stance basis.
  •  Import of coastal vessels including oil tankers and ocean-going vessels including those procured for scrapping on up to 360 days use basis;
  •  Import of agricultural implements and chemical fertilizer on up to 180 days basis;
  •  Import of life saving drugs on up to 90 days use basis;

For import on deferred payment basis, the price must be internationally competitive and interest, if any, should not be higher than the LIBOR for the corresponding period or the rate prevailing in the currency of the country of the supplier.

Instructions regarding opening of import LCs on longer stance terms against supplier’s credits arranged by industrial enterprise in the private sector as per general or specific BOI approval are contained in chapter 23 of the ‘Guidelines for Foreign Trade Transactions’ of Bangladesh Bank.

Export Receipts and Finance:

Customs and Practices:

Familiarity with international customs and practices with regard to cross border transactions is essential for efficient handling of transactions related to exports from Bangladesh. The discussions in this section will concentrate on these practices and customs.

Contracts and Letters of Credit:

Exports from Bangladesh, as indeed from anywhere else, are normally made either against firm sale contracts or irrevocable LC. Shipments are also some times made without cover of an LC on CAD, DP or consignment basis according to the terms of relevant sale contracts. The sale contracts must stipulate the requirement of the buyer about the quality, quantity, price, description of the commodity, schedule of shipment, insurance, marks, country of origin and terms of payments, i.e. whether payments to be made against bills drawn at sight, D/P, D.A. or CAD basis.

Term of Sale:

The sales contract may stipulate the price of the commodity as FOB, CFR, CIF etc. These terms are described in some details in Chapter 16.

Insurance and Marks:

Insurance is taken and marks on the crate/bale are given as mutually agreed upon by the buyer and exporter.


The buyers and sellers may agree to have goods inspected at the port of shipment or at the port of destination by an internationally reputed inspection agency or other entity including the buyer himself.

Payment Terms:

The terms of payment i.e. when and how payments are to be received by the exporters are incorporated in the sales contract as per mutual agreement between the buyer and the seller. These are normally the following:

  • Advance Payment
  • CAD (Cash against Document)
  • Consignment Sales
  • Trust Receipt
  • Documents against acceptance (D.A. Bill)
  • Documentary against Payment (D/P
  • Documentary Stance Bill
  • Letter of Credit

Receiving the LC and advising it to the Beneficiary:

On receipt of the LC the steps to be taken are the following: The branch should enter full particulars of the LC in the LC Advising Register allotting separate serial number for each LC. Serial number of the Register should be recorded on the left hand top corner of the printed LC advising form or on the original LC itself as the case may be.

In case of cable LC, on receipt of mail confirmation update the record by noting the particulars in the LC Advising Register

Particulars of all amendments (if any) are also to be recorded in the same register before advising the same to the beneficiary

If the credit is an Air Mail LC “Hand-on-credit”, addressed to the beneficiary, dispatch the same in original to the beneficiary under cover of the Bank’s forwarding letter either by registered mail or through messenger, as may be convenient, retaining a photo copy for the bank’s record.

In case of full text cable/telex LC, make a photocopy of the LC and forward it to the beneficiary duly attested under the cover of the bank’s forwarding letter by registered mail or through messenger as might be convenient, retaining the original cable/telex for bank’s record. The text of the cable/telex may also be reproduced in the bank’s printed form

Unless requested by the issuing bank we must not add our confirmation on the LC.  In such a case the fact that the LC is not confirmed should explicitly be made clear to the beneficiary by incorporating the following clause in the advising letter and/or in the body of the LC advising format as the case may be

       “Since we have not been requested by the opening bank to confirm the LC, this

       Advice conveys no engagement or responsibility on our part”.

If we are requested by the opening bank to add our confirmation to the credit, forward the case to the Head office (International Division) for authorization. On Head Office’s approval advise the credit to the beneficiary incorporating a clause on the following lines either in our advising letter and/or in the body of the LC advising format, as the case may be, under the signature of an authorized official

“This carries our confirmation and we hereby agree with the drawers, endorsers and holders in due course of drafts drawn under this credit that such drafts will be duly honored on presentation provided that all the terms and conditions of the credit are complied with”

A register should be maintained for recording such confirmation of LC

The Head Office, before approving the confirmation of the LC, will ensure that the issuing bank is our correspondent and LC confirmation limit has already been sanctioned for this correspondent after proper verification of the credit standing

Branches should neither forward any case to Head Office for approval for adding confirmation to LCs issued by a bank which is not our correspondent or in respect of revocable LC; nor should they add any confirmation to an LC without prior approval of the competent authority in the bank

Any amendment to an LC received from Issuing Bank should be advised to the beneficiary promptly. Only request of Issuing bank for any amendment should be accepted

The branch should carefully check-up the (I) date of shipment, (ii) date of expiry of the LC and (iii) the name and full address of the reimbursing bank and keep proper records of the same

A suitable clause should be incorporated at the bottom of the LC stating that the LC is subject to the provision of UCPDC – ICC Publication No.500,

Realization of advising/confirmation charges:

Branch should recover LC advising commission from the beneficiary. If the beneficiary is the bank’s client the charge is debited to his account and if the beneficiary is not our client, the charge will be cash.

Charges should be recovered either from the beneficiary or the opening bank depending on the terms of the LC.

Amendments of LC:

Amendments of LC may be initiated either by the beneficiary or the foreign buyer through LC issuing bank. On receipt of a request for effecting amendment of LC, the branch should proceed as follows:

 Time stamp the letter/cable/telex requesting amendment of the LC.

Take out the work card and LC folder.

Verify the signature on amending letter/test number on tested amending telex/cable with Test Key.

Review the LC amending letter/cable/telex for their clarity, completeness and conformity with the existing rules and regulation/sale contract, etc.

 Record all particulars of amendment in the LC Advising Register and all other documents/papers connected with the LC.

Obtain Head Office approval in case of amendment of confirmed LC involving amount or expiry date.

Prepare LC amendment form and promptly advise the beneficiary and issuing bank.

 Check and obtain official approval signature before dispatching amendment advice.

 Certification by the Branch:

After negotiation of the bill or acceptance of the documents for collection, the branch should complete the certificates in the space provided on the duplicate copies of the EXP Form to the effect that they have negotiated bills/received-shipping documents for collection for the value stated on the form.

            When payment is received the branch shall certify on the reverse of the Triplicate copy of the form retained with them and forward it to the      Bangladesh Bank with the usual return. The quadruplicate copy will be retained by the branch for record.

Payments to Exporter:

Negotiation/ Purchase of Documents

 On negotiation purchase of the export bill, the exporter may be paid the value of the bill after converting the bill amount into Bangladesh Taka at the ruling bill buying rates–OD Sight Export buying rate for sight bill and long bill buying rate for stance bill. Other approved charges of the bank may also be adjusted against the bill amount. If forward cover had been booked with the branch, the conversion should be made at the booked rate of exchange.

 Advance against export bill:

When shipment is not covered by an LC or the documents are found discrepant even though shipment is made against LC, the export bill is sent to the correspondents for collection. In that case, the bank may give advance to a trust worthy exporter against the security of the export bills ranging up to 90% of the value of the bill, depending upon the merit of each case. In such cases, bank may also insist on collateral securities, like guarantee from third party or equitable/legal mortgage of property.

As any LC does not cover the shipment, the Bank should obtain clear instructions from the drawer (exporter) of the bill particularly on the following points:

  • DA/DP/Sight Bills
  • Noting/Protesting
  • Advising fate of the bill
  • Realization of Collection charges, interest etc
  • Case in need
  • Clearance, storage, insurance etc. at destination
  • Mode of Presentation of the bill

Remittance Department

 Local Remittance  

 Remittance department:

Shahjalal bank has the remittance department. Shahjalal bank is increasing the profit day by day. This bank earns profit from remittance department. There have two types of remittance

     1. Local remittance

                 2. Foreign Remittance.

Local Remittance:

Local Remittance means sending money from one place to another for the customers and it is very important service system in our country. For this service, our country business sectors are get facility by transfer funds from one place to another. Some of the instrument that Shahjalal Islami Bank Limited, Foreign Trade Branch provides are immense beneficial to the clients. These are:

 Demand Draft (DD)

 Pay Order (PO)

Demand Draft (DD):

Demand Draft is an order of issuing bank in another branch of the same bank to pay specified sum of money to the payee on demand. It is generally issued when customer wants to remit money in any place which is out of the clearinghouse area of issuing branch payee can be purchaser himself or another. Bearing money may be risky. It is a negotiable instrument and it can be crossed or not. For payment of DD, paying branch first has to be confirmed that the DD is not forged one.

First bank Cheques the “Test Code” mentioned on the draft. If “Taste Code” agrees then believe that DD is not forged and makes payments. For further confirmation, the issuing bank sends an advice about the DD to the paying branch. For DD, Commission is taken in the following way:

Issuance@ 0.15% Minimum Tk. 25.00
Telex ChargeAt actual/Minimum Tk. 50.00
Issuance of DuplicateTk. 150.00

Pay Order (PO):

This is very important instrument of the Bank. Pay Order gives the payee the right to claim payment from the issuing bank. It can be en-cashed from issuing bank only. Unlike Cheque, there is no possibility of dishonoring pay order because before issuing pay order banks takes out the money of the pay order in advance. Pay order cannot be endorsed or crossed and so it is not negotiable instrument. Pay order commission is like this:

Pay Order Amount (Taka)Commission And Vat (Taka)
Up to 1.00 Lac50+8=58
Up to 5.00 Lac100+15=115
Above 5.00 Lac150+23=173

Foreign Remittance:


Foreign Remittance



Shahjalal Islami Bank Limited is a member of the society for Worldwide Inter Bank Financial    Telecommunication (in abbreviation S.W.I.F.T). SWIFT is the industry-owned co-operative supplying secure, standardized messaging services and interface software to nearly 8,100 financial institutions in 207 countries and territories. SWIFT members include banks, broker-dealers and investment managers. The broader SWIFT community also encompasses corporate as well as market infrastructures in payments, securities, treasury and trade.


Kushiara Money Transfer’s a definition of safety and reliability and a popular Money Transfer Company in United Kingdom (U.K.). Kushiara offers “Instant Cash” next day collection from Bank counter at most cities in Bangladesh and “Quick Credit” to beneficiary’s account in all over the Bangladesh.

 Payment may be made by bank deposit (Kushiara account at Bank) or cheque or bank draft. Please do not send cash through post. We shall process the remittance request and post the customer copy of the remittance form to customers given address after the fund are cleared. The usual times for clearing of cheques require 3-5 working days. The Remittance Form can be downloaded from the website:

1. Contact with us, ask for exchange rate and know how much you need to pay. Deposit the money to Barclays Bank-Kushiara Financial Services Ltd, A/C No: 20651079 Sort Code: 202178.

2. Post your Remittance Form along with bank receipt or cheque or draft ot Kushiara Financial Service Ltd. 313-317 Commercial Road, London E1 2PS. (for prompt processing initially you may send Remittance Form & Payment Slip to Fax No: 02077903063

ID Requirements:

Please note that the Government anti money laundering regulations requires us to obtain proof of name & address of remitter in case of transaction over equivalent Euro1000. Further information regarding ID please contact with us. The following type of ID we require:

– Certificate copy of Passport or certified copy of Full UK or another EU Driving License

– Certificate copy of Bank or Building Society Statement or Utility bill (gas, water, electricity) within three month.

 3. All transactions are authorized under the money laundering regulation. Kushiara has all necessary licenses to carry out the financial service business it offers.

 4. We have 200 Agent locations all over UK.

 Western Union:

Western Union a fast, reliable and convenient way to send a money transfer

Western Union Financial Services Inc. U.S.A. is the number one and reliable money transfer company in the world. This modern Electronic Technology based money transfer company has earned world wide reputation in transferring money from one country to another country within the shortest possible time.

Shahjalal Islami Bank Limited has set up a Representation Agreement with Western Union Financial Services Inc. U.S.A. Millions of people have confidence on Western Union for sending money to their friends and family. Through Western Union Money Transfer Service, Bangladeshi Wage Earners can send money quickly from over 280,000 Western Union Agent Locations in over 200 countries and territories world wide- the world’s largest network of its kind, only by visiting any branches of Shahjalal Islami Bank Limited in Bangladesh.

The money sent by your loved ones is very special to you indeed. So, at Western Union, we offer the following benefits:


 Our customers have benefited from our electronic money transfer for over 150 years. Each transfer can be tracked electronically to make sure that you receive the money your loved one has sent.


 When your loved one sends you money, within minutes you can receive it in Bangladesh.


 Bank account is not required!

 Just go to a Shahjalal Islami Bank Limited branch anywhere in Bangladesh offering Western Union Money Transfer. Then simply fill a form and collect your money.

 Shahjalal Islami Bank Limited has 26 such branches all over Bangladesh and Western Union has over 280,000 agent locations across 200 countries and territories.

 3 easy steps to receive your money:

1.        Your loved ones deposit the money at any Western Union Agent location and get a receipt with MTCN.

2.        He/she then informs you about the amount sent (sender name, amount, sending country, receiver name and MTCN).

3.        You go to the nearest Shahjalal Islami Bank Branch with a valid identity card. You fill a simple form and receive the money.

 Finding and analysis:

Position of individual account in respect of total account

Analysis of provisional profit rate of deposits

 SWOT analysis

Position of Individual account in respect of Total account:

Shahjalal Islami Bank always emphasis on the customer satisfaction. That’s why they offer number of accounts. This section I tried to show the ratios of individual accounts in respect of total account.


Number of Account

































Ratios of Individual Accounts in Total Account

 Analysis Provisional profit Rate of deposits: The following Table shows the provisional profit rates that are distributed to each of the individual deposit. This table also analyzes the change in profit rate.


Deposit Product

Previous Provisional Rate

Revised provisional Rate



Mudaraba Saving Deposit



No Change


Mudaraba Short Notice Deposit



No Change


Mudaraba Term Deposit





a) 1 Month





b) 2 months





c) 3 months





d) 6 months





e) 1 years





Mudaraba Scheme Deposits:





Monthly income Scheme



No Change


i) 3 years


(Tk 1000 per month per lac)


(Tk 1000 per month per lac)


Multiple Benefit Scheme:


i) Double Benefit


( Will be doubled in 6 year)


( Will be doubled in 6 year)

No Change`


ii) Triple Benefit


( Will be triple in 9.5 years)


( Will be triple in 9.5 years)

No Change

SLDeposit ProductPrevious Provisional RateRevised provisional RateRemarks
c).Millionaire Scheme;  No Change
 i)                    12 Years

( TK 3280/= per month)

 ii)                  15 Years

( TK 2120/= per month)

 iii)                20 years

( TK 1080/= per month)

 iv)                25 years

( TK 575/= Per Month)

d)Monthly Deposit Scheme  No Change
 i) 5 years11.00%11.00%Installment and payable amount as per enclosed table
 ii) 10 Years11.10%11.10%
 iii) 10 Years11.20%11.20%
e)Hajj Scheme   
 i) Up to 10 years11.25%11.25%Installment amount as per enclosed table
 ii) Above 10 Years11.50%11.50%



Mudaraba Term Deposit




a) 1 Month




b) 2 months




c) 3 months




d) 6 months




e) 1 years




Based on the Table, only one change is observed on “Mudaraba Term Deposit”. And the change on that deposit has been shown by the following Figure.

Mudaraba Term Deposit

 SWOT Analysis of SJIBL:

Shahjalal Islami Bank has the strength, weakness, opportunity and threat .such as

Strength of SJIBL:

  • Develop Management system: SJIBL has better management system which is always responsible for better service.
  • More found for investment: For adequate financial ability they can provide loan to the more investment clients.
  • Straightforward and reliable employee: all of the employees of SJIBL are sincere reliable. They are always devoted themselves to the works for better customer service.
  • Shahjalal Islami Bank Limited has already achieved a goodwill among the clients that’s helps it to retain valuable clients.

Weakness of the SJIBL:

  • SJIBL has lack of ATM booth.
  • Credit proposal evaluation process lengthy.
  • No substantive use of annual confidential report to reward or to punish employee. Hence employee becomes in efficient.

Opportunity of the SJIBL:

  • Regulatory environment favoring private sector development
  • Wide banking network
  • Credit card business
  • The bank provides the better customer service.
  • They can offer micro credit business for small business.
  • Many branches can be opened to reach the bank’s services in remote location.

Threat of SJIBL:

  • The common attitude of Bangladeshi clients to default.
  • Increased competition in the market for public deposit.
  • Market pressure for lowering the interest rate.
  • Bangladesh bank sometimes requires private commercial banks to be abide by such rules and regulation which is not suitable every commercial bank.

Conclusion & Recommendation:   




The performance of a Banks today competitive business is important. Just few years ago the number of bank was very small. So the competition was not a strong as its today. Things have changed with the emergence of many new banks now the Customers have option to take the one that the best so the current banking business scenario is simply highly competitive. The performance of Shahjalal Islami Bank Limited during the Last five years has proved that with strong desire and will power one achieve whatever target he may have. Almost all the leading banks in our country have various Extra facilities in offer for the customers in comparison with other Banks but SJIBL has succeed in achieving more customer than other competitors. This has been possible only because of strong customer relation and excellent customer service.

For Banks credit is the main source of profit and on the other hand the wrong use of credit would bring disaster not only for the Bank but also for the economy as a whole. The less the amount of loan losses, the more the income from credit operations of the Banks and here lays the success of credit Financing. The objective of credit management is to maximize the performing assets and the minimizing of the none performing assets as well as ensuring the optimal point of loans and advance and their efficient management.

Though there are some drawbacks in implementing credit facilities in Shahjalal Islami Bank Limited As per manual it can be improved though involvement of more financial expert in the decision making process and utilizing the tools to judge integrity of the customers Finally, it can be urged that though the results achieved so far not satisfactory credit financing is a modern scientific technique for enhancing Shahjalal Islami Bank Limited strength and there lies the opportunities to make it more effective in the future for their benefit.


Based on my three months observation in the bank, I achieved much practical knowledge. At the time of my internship period I felt some problems and based on that I state the following recommendations to the bank:

  • Bank should make their advertisement through newspaper and TV
  • They should update their banking software and systems that ultimately result in fully automated banking activities to attain customer satisfaction.
  • It should also introduce new innovative services and increase its area of coverage.
  • Shahjalal Islami Bank should train its new employees in professional institutions like Bangladesh Institution of Bank Management (BIBM).
  • Number of branches should be increased.
  • They should increase number of ATM booth.
  • The employee of the different branch should be trained continuously.
  • Bank should provide their annual reports, Brochure, bulletin etc in order to give necessary information to customer.
  • Bank should introduce consumer credit scheme.
  • Shahjalal Islami Bank Limited