Internship Experiance in HR Activities at Independent Television Limited
The registered name of the television is Independent Television Ltd. It is a 24-Hour Operational News Channel. Independent Television founded in 2010 and on-aired in 2011. It is a sister concern of BEXIMCO Group. Total No. of employees of the channel are 550. TV Headquarter is in Dhaka, Bangladesh. The website of the channel is www.independent24.tv
About Independent Television
Independent Television is a private, satellite – 24 hours news channel owned by one of Bangladesh’s largest conglomerate Beximco. They are headquartered in Tejgaon, Dhaka. It obtained its license officially from the Government of Bangladesh in March, 2010. Launched in August 2011, ITV provides 24-hour news programming from its main operations center in the capital city of Dhaka. ITV has installed two Khulna switchers, one for news programs, and the other to enable live-audience studio productions.
There is no doubt that the world of work is rapidly changing. As part of an organization then, HRM must be equipped to deal with the effects of the changing world of work. For them this means understanding the implications of globalization, technology changes, workforce diversity. Changing skill requirements, continuous improvement initiatives contingent workforce, decentralized work sites and employee involvement are the issue for confront. Now it is a big challenge for the HRM to support the organization by providing the best personnel for the suitable position in shortest possible time. Starting with recognizing the vacancies and planning for them is a great task. Moreover selecting attracting the suitable candidates and selecting the best person in time is a challenge.
The cost of the recruitment is significant. So, proper planning and formulate those plan is the task that require more focus and improvement. Equal opportunity and sourcing is also a vital part. Realizing this need we tried to find the difference and similarities between theoretical aspects with the practical steps taken by the company. We took an attempt to demonstrate the feature for the further improvement.
Primary Human Resource Strategy of Independent Television
The primary Human Resource Strategy of Independent Television is Proper documentation. Here, every process is documented in time. Whenever a decision is being taken, proper documentation is must.
It is said that, the main safeguard of HR is right and easy to locate documentation. In Independent Television, it is strictly maintained by HR department.
Independent Television seeks to be Bangladesh’s number one 24-hour news channel, where viewers will find a full spectrum of news and analysis
Independent Television intends to set the world class standards in Bangladesh’s broadcast industry, putting people high on the agenda
Independent Television will carry news, break news and make news through investigative reporting in a way that is not done before in the country. Technologically superior at home and in South Asia, the channel will be a hub of journalistic professionals.
Strategic Objectives of Independent Television Ltd
Independent Television intends to set the world class standards in Bangladesh’s broadcast industry, putting people high on the agenda.
The main strategic objectives of Independent television are,
- To ensure working satisfaction to all employees thus turns into good performance
- To deliver accurate and fast Information to viewers
To innovate up to date value proposition to the market
Departments of Independent Television Ltd.
Every organization runs under some certain departments. Independent Television is also not different. There are some departments in Independent Television; here are the key points,
Broadcast Operations is responsible for generating visual production of stories to be on-aired.
Broadcast Technology is responsible for providing technical support (visual and audio) in broadcasting programs.
Business Programs department is basically for value added service. The main functions of the department are scroll updating of the channel and maintaining social media network.
The main responsibility of Current affairs department is to make program for current events of the country. Sometimes upcoming events are also becomes concern of this department.
Distribution department is responsible to ensure that each television set in every household in Bangladesh has access to Independent Television Ltd. It also maintains periodical communication to cable operators, arranges of channel placement where required and also covers Client relationship.
Finance and Accounts
Basic functions of Finance & Accounts department are:
- Accounting – keeping books of accounts with necessary compliance
- Finance – budgeting and fund management
- Receipt and Payments – collecting and depositing receipt, arranging
- Payment for vendors and employees
- Traffic billing – keeping books of Accounts and bill collection
Human Resources department performs following functions in employee management:
- Acquisition – Recruitment, Confirmation, Re-contract
- Compensation & Benefit – Salary and Bonus, Leave encashment
- Development – Training, Orientation
- Utilization – Evaluation and Performance Management
- Employee Relations – Grievance handling and counseling
- Employee services – ID card, Business Card, and E-mail address etc.
Support Services department is responsible for ensuring following logistic and administrative supports to business:
- Office Management
- Transport Management
- Inventory Management
- Café Management
- Logistic and Protocol Management
Videography department is responsible for all video related works of the station including, capturing to editing of the program.
Sales & Marketing
Sales department is basically focused to BUSINESS. Responsibilities are:
- New business search
- Client relationship – potential and existing
- Sales event management – arranging and participating parties, campaigns and programs
The duty of Input department is generating all the news and programs for the channel.
On the other hand, the duty of output department is telecasting all the news and programs for the channel.
News Department gathers and edits stories for daily broadcast – in Bangla and English.
- Assignment based
- Current Affairs
Organizational Hierarchy of Independent Television Ltd
The organizational structure of Independent Television is very systematic flowchart. Here, at the top, there is board of directors whose are the key decision makers of the company. Under board of directors, there are Executive Editor & Managing Editor. These two positions hold authority to control all Departmental Heads.
Under Executive Editor there are following Departmental Heads;
- Head of Business Programs
- Head of Broadcast Technology
- Head of sports
- Social Affairs Editor
- Head of News
- Head of Broadcast Standards
- Head of Broadcast Operation
- Head of Quality Assurance
- Head of Current Affairs
Under Managing Editor there are following Departmental Heads;
- Head of Sales and Marketing
- Head of Finance & Account
- Head of HR
- Head of Support Service
- Head of distribution
Under every Head of departments there are some Executives to help them in completion of the organizational goals and objectives.
Human Resource activities of Independent Television
Independent television has array of human resources activities. These includes,
- Recruitment and Selection
- Training and development
- Performance Appraisal
- Employee Relations
It is very important for an organization to perform these five arrays of HR activities. All of these are people oriented tasks and must be performed by HR department. Independent television Ltd. is very efficient in these five sector and has a good structure for long term success.
Other HR activities of Independent Television Ltd.:
There are some other Hr works done by HR department; here are some brief,
A policy is typically described as a principle or rule to guide decisions and achieve rational outcomes. The term is not normally used to denote what is actually done; this is normally referred to as either procedure.
Leave Management System
Web‐based Employee Leave Management System streamlines communication between HR and employees, facilitates simple yet efficient management of employee leaves. Leave management ensures that all leave taken and leave requests are properly accounted for. Office staffs can apply, approve and view leave records without the hassle and delay of going through the admin staff ‐ it’s all at your ID card with anytime, anywhere access. For employees, this system allows them to easily determine their vacation availability (from any point‐in‐time) and request leave online. For managers, leave approval no longer involve trails of paperwork. The system provides full audit trails of your staffs’ leave balances and plans.
Below are some essential features of leave management system:
- Organization Leave Policy masters.
- Yearly Leave & Holiday Set‐up.
- Employee leave master (with eligibility for applicable leaves)
- Leave Application (by Employee)
- Leave Application (by Front office/HR)
- Approval / Rejection.
- Request for cancellation of applied leave.
- Leave Approval/Rejection & cancellation.
- Leave encashment.
- Special grants.
Attendance Tracking System
Tracking the time and attendance of the employees working for the company can be a difficult task for any business. Careful records will need to be kept to ensure that all employees are being paid the correct amount on each paycheck and their earned or taken sick and vacation time is correctly logged. Keeping track of all of this information for each employee can be a daunting assignment, but using HR software to assist in the process can make tracking the time and attendance of employees much easier and more streamlined. It provides customized reports for review by HR personnel and department managers.
User can login into system using their corporate email credentials. This application is accessible only with in office intranet. Application encrypts all essential information before storing it into database for better protection of data. For password protection used MD5 based 64 bit encryption. So that even developer cannot decrypt password.
Health and safety at work
A young worker or employee must do an assessment of possible health and safety risks, before they employ in this organization. They must pay particular attention to their age, lack of experience, and other things that could be a risk to their health and safety.
There are special restrictions on the following types of work:
- Work which you are not physically or mentally capable of doing.
- Work which brings you into contact with chemical agents, toxic material or radiation. (e.g. Independent television broadcast technology department)
- Work which involves a health risk because of extreme cold, heat or vibration.
You are only allowed to do the work above under the following circumstances
- Where it is necessary for employees training.
- Where an experienced person is supervising them.
- Where any risk is reduced to the lowest level that is reasonable.
These rules do not apply if employees are doing short term or occasional work in a family business or in a private household, which is not considered to be harmful to them.
There are special limits on the hours employees can work at night. Employees cannot usually work between 10pm and 6am (only for thus who belongs to non-news Departments like HR, Finance, Accounts, and Support Service etc.) but journalists are allowed to work on different sessions in order to their assignments.
Employees are legally entitled to paid holiday in the same way as other workers. How much paid holiday they get depends on how many days they work and when they leave year begins.
SWOT Analysis of Independent Television
- Web based HR management.
- Good relationship with employees.
- Training for Train up the Employees.
- Immense machineries support.
- Manipulation of other Departments.
- Small workforce.
- Skilled workforce.
- Introduce new HR strategies.
- Time to time foreign trade training.
- New employees (fresh graduates) are recruited every year.
- New branches will be opened in different part of Bangladesh.
- Market leaders are very experienced in this concern.
- Increase Competition to better customer service.
- Pressure to decrease rate of profit.
Internship at Independent Television
I have got the opportunity to work in Independent Television Ltd. as an intern for three months from February 17 to May 16, 2013; it’s a part of my academic program. As my major is Human Resource Management, I worked in Human resource department as an intern where I had learnt several Human Resource practices of Independent Television Ltd.
Description of the job
I had the opportunity to have three months long internship at Independent Television Ltd. I have come across with different tasks that are conduct by the HR department. I was introduced to the jobs of an HR personnel, there were different types of jobs I was made acquainted with some were regular others were periodical. I was assigned to the following jobs regularly. Those were-
- Screening Bio data
- Setting Interview & training date
- Calling For Interview
- Making Interview Lists
- Creating Employee Profile
Collecting Bio data
For the recruitment of Sales Associates and Store Helper the CVs are collected from outlets mostly but applicants can also drop their CVs in the CV box at head office, and for others positions the CVs are collected through the bdjobs’s website and the CV box at the head office.
As I have worked mostly in the recruitment Associates, it was my job to call the outlets and ask them to send the CVs to Human Resource Department. And also ask the Office Assistant to collect the CVs from the CV box.
Screening Bio data
As ITV was taking huge number of employees, we received CVs in large quantity. There were few areas are to be considered while screening the CVs, these were age, education and location. For example a candidate has to be 18 years old or above to apply for job. For Associates and responsible position the candidate has to be a graduate student and candidate for the Journalist position also has be to smart. For Store Helper candidate must have S.S.C degree.
Setting Interview date
After Screening the CVs and classified them in to different categories, we were to fix the interview date for different branch’s and inform the respective resource persons about the interview. And with the interview I was to fix the training date for the selected candidates. To do this I had to consult with the Training personnel about the training batches and find out the empty slots for Training and finalize the interview and training batch for the employees.
Calling for Interview
After screening the CVs and separate them based on their location, it was my job to call the candidates for interview and inform them about the interview date, time and venue. The interviews were held in the head office of Independent Television Ltd. After the interview I had to call the selected candidates.
Making Interview Lists
While calling the candidates I had to give serial number to their CVs. after calling the candidates it was my job to prepare an interview list which contained name of the applicant, father’s name of the applicant, educational qualification, address and contact number, there were few columns left empty for applicants signature, selected, not selected and remarks. At the bottom of the list name of the Human resource officer and the concerned department manager who were taking the interview, were included.
Creating Employee Profile
The HR department of Independent Television Ltd. keeps record of their employees both manually and in HRMS. After recruiting I learned to prepare files for new employees. Every new employee is assigned a PIN for their identification. The employee file contains employees joining letter given by ITV, employees CV, photocopy of employee’s educational certificates, reference letter.
When a new employee joins I performed all tasks for joining. The tasks include all necessary signatures and filling.
Leave processing includes receiving leave applications and inputting to software. Apart from these specific jobs, I also observed other jobs performed by other team mates. Here I observed,
- Recruitment and selection process
- Policy formulation
- Training and Development
- Grievance handling etc.