Concept of Frustration
Frustration is a negative behavior which arises when a motivated drive is blocked due to various reasons. It is one of the causes of stress. When a motivated drive is constrained by obstacles or barriers before it reaches the desired goal, the situation is called employee frustration. Frustration occurs due to internal conflict in individual goal and objectives. Hence, it results from the condition internal to the individual rather than external influences. It prevents an employee to achieve a desired level of outcome. Frustration is an obstacle to goal achievement; hence, it may result in the wastage of resources and efforts. It arises when one’s motivation to achieve the desired goal is blocked. For example, an employee wants to finish a report before the end of the day but finds that something or the others keep interrupting him at work. This can lead to his frustration.
More precisely, frustration is a consequence of interpersonal interactions. Everyone has some sorts of wants or desires. They are motivated towards the achievement of those wants/desires through organizational processes. But all of their wants and desires are not fulfilled at a time. Because some are irrelevant, whereas other may contradict each other. Hence, a tension full environment is created with individuals. As a result of which frustration takes place within them.
Following are the various types of reactions to frustration:-
- Withdrawal: Behaviors such as asking for a transfer or quitting a job.
- Fixation: An employee blames others and superiors for his problems, without knowing complete facts.
- Aggression: Acting in a threatening manner.
- Regression: Behaving in an immature and childish manner and may self-pity (to feel sorry for oneself).
- Physical Disorder: Physical ailments such as fever, upset stomach, vomiting, etc.
- Apathy: Becoming irresponsive and disinterested in the job and his co-workers.