This article focus to define Customer Relationship Process. Customer relationship process (CRP) can be a system for owning a company’s interactions with current and future customers. It often requires using technology to prepare, automate and synchronize income, marketing, customer services, and technical assistance. A customer relationship process can revolutionize how we do things. It helps you be a lot more competitive, ensure you are able to turn more clients into repeat clients, and it may help teams work better together and also sales departments are more effective with other interior departments. This CRP process is comprised of five steps: Build trust, understand need, recommend solutions, deliver product or service and customer satisfaction.