We rarely think about how we communicate with others because it is such a natural part of who we are. This also applies to business communication. After all, organizations aren’t faceless entities, but rather groups of real people. Effective communication has an impact on processes, efficiency, and every level of a business.
All business communication is geared toward business goals. It is geared toward achieving specific business objectives. Business communication has a wide range of applications and uses in the business world.
(1) Development of Relations between Employer and Employee
The relationship is formed through an exchange of ideas, points of view, or emotions, and such relationships can be sustained through ongoing communication. As a result, communication is the means by which relationships between employer and employee develop:
Formal or informal, any type of communication helps both the employer and the employee to work together to achieve organizational goals. The following conditions are useful in this regard:
- The employer should be courteous to his employees so that they regard themselves as a “key person.”
- When a job is assigned, promoted, or accepted, the employer should take a helpful attitude.
- The human resources policy should be communicated to employees and workers in a clear and concise manner.
- There should be a corporate code of conduct that employees must follow in order to honor the organization.
- The employer must provide employees with the opportunity to express themselves. Furthermore, the employer should pay close attention to the employee’s claim or demand.
- The employer should be one-of-a-kind in both his words and his work.
(2) Improvement of union relations
The following factors influence how a manager deals with a union or bargaining agent:
- Correct understanding of a labor union’s classification.
- The nature of the bargaining and the type of agreement to be reached should be clear to all parties involved.
- Priority should be given to the person who is most dependable to the worker.
- The agreement should be signed after the employees have given their consent.
- The union should be tasked with acting as a liaison between the employer and the employee.
(3) To improve relationships with each department
An organization has various departments whose activities are intertwined. To achieve the Organizational goal, each department must function properly.
As a result, top management should develop a ‘Team effort,’ and effective communication is the best option. In order to do so, the following factors must be considered:
- Emphasis should be placed on each department’s priorities and preferences.
- Business resources should be allocated based on priority so that they are used to their full potential.
- Each department should be given equal weight in order to produce the ‘Best Quality.’
- The working environment should be conducive to the activities carried out by each department, so top management should provide appropriate infrastructure for each department.
- In each department, communication chains should be established. The coordination of activities will improve as a result of this.
- Each department’s performance should be evaluated using a “reward and punishment” system. This will assist each department in being aware of their responsibilities.
(4) To develop relations with various environments of business
Businesses cannot function without the influence of a variety of environments, including social, legal, economic, and political environments.
As a result, the company is constantly interacting with its various environments. The following factors contribute to this interdependence:
- Consideration of social expectations and actions taken to meet those expectations,
- Creation of job opportunities for society’s citizens.
- Putting emphasis on social values and norms.
- Payment of taxes and duties to the government on a regular basis.
- Investment will be made in the development of social infrastructure.
- Compliance with state policy, including fiscal, monetary, and other policies.
- Observance of laws and regulations.
(5) To raise employee morale
Morale is a group’s level of job satisfaction. Employees must have high morale in order to show initiative, sincerity, and dedication. Regular communication can help to boost morale at the top.