Major objective of this article is to explain Customer Loyalty in technology industry. Customer loyalty is a result of consistently positive psychological experience, physical attribute-based achievement and perceived value of the experience, which includes the goods or services. To construct customer loyalty, buyer experience management combinations the physical, emotional and value components of an experience in to one cohesive expertise. Not only do loyal customers assure sales, but they’re also more likely to acquire ancillary, high-margin supplemental services. Loyal customers keep your charges down associated with buyer education and marketing and advertising, especially when that they become Net Promoters for your organization.