Customer Satisfaction Level Toward National Bank Limited

General purpose of this report is to measure its customer satisfaction level toward National Bank Limited. Customer satisfaction is a term generally used in marketing. It is a measure of how services supplied by a business meet or surpass customer expectation. Other objectives are identify the different products provided by the National Bank Limited and identify the effectiveness of services provided by the employees. Finally analysis on to identify the service quality level for find out satisfaction related problems and recommend some better solution for solving the problems.