This internship report focus to analysis on Customer satisfaction in Public Sector and Private Sector Banks. The working of the customer’s mind is a mystery that’s difficult to solve and understanding the actual nuances of what customer care is, a challenging activity. This exercise in the context from the banking industry will allow us an insight into your parameters of customer satisfaction in addition to their measurement. In the actual organised segment, banking system occupies a crucial place in nation’s overall economy. It plays a vital role in the economic development of the country and forms the core from the money market in an advanced country.