Customer Satisfaction Assessment of Bata

Principle objective of this lecture is to present on Customer Satisfaction Assessment of Bata. Here focus on to analysis customer satisfaction assessment of footwear industries, here focus on Bata company limited. Bata is one of the leading company in Bangladesh. Satisfying customers are the only way to stay competitive in today’s market place. This report analysis that how Bata maintain customer satisfaction year by year. Report also contains some problem findings and finally recommend some solution.