This report focus on the analysis of different customer services of Uttara Bank Limited, New Market Branch, customer’s opinion, Such as the relationship of the customer with the bank as well as the objectives covered by this bank as a general banking system and other customer services. Besides this report discusses on the different credit facilities, approval process, present situation and performance of the bank. Finally find out some comparison of different service quality of other bank and to make some recommendations based on the findings.
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