Today with technological advancement human race has achieved what few years back were impossible. Electronics product is the source of refreshment to human life. When electronic company was first introduced their product in Bangladesh, it was an expensive and fashionable item. But now its price has also gone down considerably and more people in the society can afford it. At present there are several marketers who are offering their product in the electronic market. Among them Samsung, Butterfly, Singer, Konka, Butterfly are most widely known brand. And Walton is one of the leading electrical and electronics manufacturing company in our national market. Walton is basically a Bangladeshi brand with a national image. In Bangladesh it is targeting the niche market for their home appliance products commencing their marketing strategy as of their high quality and reasonable products. They do not do their marketing for a particular group of people; they do their marketing those who has the ability to buy their products. Since the standard of living of people in our country is going up, everybody is aware about a brand of a product and wants to buy a qualitative product for a longer period of time. Walton industry is trying to buildup a better basement with better technology.
Since the real life business situation is always very complex and competitive, every business has to face the intense competition and those who can successfully operate within this critical situation can become the blue cheap. To stay and increase the pace in the business track, the perception and brand awareness is very important.
Origin of the study
This report has been made as the course requirement of Internship in BBA course. The topic for this report has been chosen by my both supervisors, organization’s supervisor Mr. Shamim all mamun, Assistant Managing Director of Walton High-tech Industries Limited and institutional supervisor Mr. Shajedul alam, senior Lecturer, Faculty of Business Administration. This report contains the sales performance between direct sales & distributor sales.
Purpose of the study
Purpose of the report is to study on the sales performance between direct sales & distributor sales.
Methodology of the study
This report is a informative type of report. Information used to prepared this report has been collected from formal & informal way which together provide more comprehensive information.
Limitation of the study
Through I have given effort to prepare this report but there is also some Limitation of the report. They are as fallows-
- Financial ratio is a confidential issue, so this report does not consider financial ratio related information because it’s private limited company.
- I have started my internship behind schedule June 23rd 2011.Only one month 22 days are not enough to complete such a report.
Company Overview of WALTON
R.B Refers to Rezvi and Brothers
- Ownership structure
S. M Nurul Alam Rezvi : Chairman
S. M Shamsul Alam : Managing Director
S. M Ashraful Alam : Director
S. M Mahbubul Alam : Director
S. M Rezaul Alam : Director
Brand of R.B Group:
● Walton &
Products of Walton and Marcel:
- Ø Refrigerator & Freezer
- Ø Motorcycle
- Ø Air conditioner
- Ø Television (CRT, LCD)
- Ø DVD Player
- Ø Microwave & Steam Oven
- Ø Domestic and Industrial Generator
- Ø Manganese & Alkaline Battery
- Ø Upcoming Project: Computer LCD Monitor, Laptop, Car, two doors Refrigerator etc.
Walton Hi-Tech Industries Ltd. – A sister concern of R.B Group is the pioneer of Television, Refrigerator, Freezer, Air Conditioner and Motorcycle Manufacturing Technology in Bangladesh. R. B. Group is the country’s top business Group in electrical and electronics, Automobiles, and Home appliances using the brand name WALTON.
The company has been running its business with a great reputation since 1977 Establishment of Walton HIL to Manufacture Refrigerator & Freezer, Air Conditioner and Motorcycle etc. in Bangladesh is a milestone in the path of success and reputation of the brand WALTON. Walton HIL has introduced first advanced research and manufacturing technologies and equipments for household & commercial Refrigerator & Freezer, Motorcycle and Air Conditioner etc. in Bangladesh.
Walton HIL is furnished with strong Research & Development (R&D) Division comprising of a large team of dedicated highly skilled engineers & technical personnel from home and abroad.
Walton Hi-Tech Industries Ltd. has its own Mold & Die making section, high precision molds & dies are made by the help of the state-of-the-art VMC, CNC Wire-Cut, EDM etc. machines. The company has three Poly Urethane Foaming Plants, three Thermoforming (Vacuum forming) Units; highly equipped Metal Forming Units with Powder Coating, Nickel-Chrome Plant & Die-Casting Section, and Robot operated Injection Plastic Molding Plant, Highly equipped Test Lab, Printing & Packaging Section etc. Walton HIL always emphasizes on supreme priority in achieving customer satisfaction. The company always ensures product quality and renders the innovative latest technologies in its products. It has a complete experienced professional engineering team combined with both home and abroad to serve the valued customers.
|Company Name:||Walton hi-tech industries ltd.|
|Business Type:||Manufacturer, Trading Company|
|Product/Service(We Sell):||Television, Refrigerator, Freezer, Motorcycle|
|Product/Service(We Buy):||Television, Refrigerator, Freezer, Motorcycle|
|Address:||10,Dilkusha C / A Dhaka-1000|
|Number of Employees:||Above 1000 People|
Ownership & Capital
|Registered Capital:||US$10 Million – US$50 Million|
|Ownership Type:||Corporation/Limited Liability Company|
|Legal Representative/Business Owner:||Walton Hi-Tech Industries Limited|
Trade & Market
|Main Markets:||Eastern Europe|
|Total Annual Sales Volume:||US$5 Million – US$10 Million|
|Export Percentage:||91% – 100%|
|Total Annual Purchase Volume:||US$5 Million – US$10 Million|
|Factory Size:||50,000-100,000 square meters|
|No. of Production Lines:||Above 10|
|No. of R&D Staff:||41 – 50 People|
|No. of QC Staff:||51 – 60 People|
|Contract Manufacturing:||OEM Service Offered Buyer Label Offered|
Principles of Walton
|Walton strengthens its CUSTOMERS-to keep them competitive|
Walton’ success depends on the success of its customers. It provides its customers with its comprehensive experience and solutions so it can achieve its objectives fast and effectively.
|Walton pushes INNOVATION – to shape the future|
Innovation is its lifeblood, around the globe and around the clock. It turns its people’s imagination and best practices into successful technologies and products. Creativity and experience keep it at the cutting edge.
|Walton enhances company VALUE – to open up new opportunities|
It generates profitable growth to ensure sustainable success. It leverages our balanced business portfolio, its business excellence and synergies across all segments and regions. This makes it a premium investment for its shareholders.
|Walton empower its PEOPLE – to achieve world-class performance |
Its employees are the key to its success. It works together as a global network of knowledge and learning. Its corporate culture is defined by diversity, by open dialogue and mutual respect, and by clear goals and decisive leadership.
|Walton embraces corporate RESPONSIBILITY – to advance society|
Its ideas, technologies and activities help create a better world. It is committed to universal values, good corporate citizenship and a healthy environment. Integrity guides its conduct toward its employees, business partners and shareholders.
Mission, Vision & Objective of Walton Bangladesh Limited
“To grow and increase value by implementing advanced technologies, new products and services to provide excellent solutions to satisfy customers’ requirements.”
“To provide the best solution and equipment to customer.”
“To achieve market leadership, profitability, good corporate citizenship and a sustainable growth.”
“The main objective of the company is to increase the market share in related diversified products and solutions in Bangladesh and to assure the potential customers of the quality and durability of the products. Although the products are a bit highly priced but it is the best bargain that money can buy.”
Overview of Walton Bangladesh at a glance
Walton is one of the leading electrical and electronics manufacturing company in our national market. Walton electronic product is basically a Bangladeshi brand with a national image. In Bangladesh it is targeting the niche market for their home appliance products commencing their marketing strategy as of their high quality and reasonable price. They do not do their marketing for a particular group of people; they do their marketing those who has the ability to buy their product. Since the standard of living of people in our country is going up, everybody is aware about a brand of a product and wants to buy a qualitative product for a longer period of time. Thus, consumer perception and brand awareness for electronic product is now become a vital aspect when purchasing a electronic product
Import &export of RB group [Walton]
Walton import a big quantity of Electronics Consumer Goods, Automobiles and Industrial Raw Materials from different countries including our great country China. They also import some parts fr0m Malaysia. Our “WALTON” Brand Electronics and Electrical Home Appliances ( Color TV, Refrigerator, Air-Conditioner, Microwave Oven Etc.), Motor Cycle, Generator have big market share in Bangladesh.
RB Group of Companies Ltd, a leading electrical, electronics and automobile manufacturing and marketing company in Bangladesh, will export Walton brand refrigerators and motorcycles to Malaysia.
The local company has recently signed an agreement in this connection with famous Malaysian company ‘Aget Group’ at its office at MenaraSafunTower in Kuala Lumpur. Under the agreement, in the primary stage the Malaysian company will import 0.1 million (one lakh) refrigerators and 50,000 motorcycles every year.
Walton Adviser Mizanur Rahman and Chairman of Aget Group Sultan Abdul Kadir signed the agreement on behalf of their respective sides. Walton Director (Finance) Abul Basar Howladar, Managing Director of Seven C Resources Matiur Rahman, Managing Director of Deen Metal Industries Ahmed Ali and General Manager of Aget Group Engineer King
Lee was also present in the signing ceremony.
Way of business operation
They operation their business in 3 way
- Corporate network
- Showroom network
- Dealer network
Corporate Sales Plan:
Corporate sales operation through area wise-
Azimpur etc. of Dhaka city.
Corporate slogan of Walton:
Walton have corporate slogan. Those are –
# Amader ponno.
# Walton at every home
Jobs of Corporate Team:
Target organization by segment
Meeting Fix up
Agreement Letter (Enlistment, HR, Personal level)
Jobs of Corporate Team:
Visiting Card, Latter head pad, Envelope, Product Catalogue, Corporate presentation
E-mail Address, Web site etc.
Periodically Communications (E-mail, SMS, Corporate gift etc.)
Focus or Vision of Corporate Sales Team:
Cover all the area of Dhaka city
Establish all corporate sales point very strongly
Start to job in a new sales point after covering old sales point
The sales point will be covered with a strategic plan
The Corporate Culture of Walton follows conservative style. The corporate culture of Walton states that they prefer experienced and aged personal rather then young people. The overall corporate culture of the company is conservative and they follow it in their recruiting and promotion in the management sector. This conservative corporate culture has a great influence on the product image. The company doesn’t encourage a young, fresh new comers in the management and with that the so-called “Crazy ideas”. But because of this negative attitude toward the crazy idea the company is lacking in creating new dimension for the product and promotion.
SWOT Analysis of WALTON:
Every organization is composed of some internal strengths and weaknesses and also has some external opportunities and threats in its whole life cycle.
Wider product range
Strong local presence
Quality products at low price
Comprehensive knowledge of the total market and client
Achievement of sales growth through introduction of new products.
Increase of sales in major cities.
Lack of skills men power
Proper monitoring problem facing in marketing activities
Week distribution Channel
Less organized distribution
Less compliance to market demand
Lack of after seals service transportation problem
Unethical competition prevailing in the market
Political unrest hamper sales
Entry of more competitors in the market
Change of customer’s demand
Introduction of project Part
Today with the technological advancement human race has achieved what few years back were impossible. Electronic products are the source of refreshment to human life. At present there are several companies who are selling their product with different selling policies in the market. Among them Samsung, Butterfly, Singer, Konka, Butterfly are most widely known brand. And Walton is one of the leading electrical and electronics manufacturing company in our national market. Walton is basically a Bangladeshi brand with a national image. In Bangladesh it is targeting the niche market for their home appliance products commencing their marketing strategy as of their high quality and reasonable products. Walton industry is trying to buildup a better basement with better technology.
Definition of sale:
Total dollar amount collected for goods and services provided. While payment is not necessary for recognition of sales on company financial statements, there are strict accounting guidelines stating when sales can be recognized. The basic principle is that a sale can only be recognized when the transaction is already realized, or can be quite easily realized. This means that the company should have already received a payment, or the chances of receiving a payment is high. In addition, delivery of the good or service should have taken place for the sale to be recognized.
In other hand sales is the exchange of goods or services for an amount of money or its equivalent.
Objectives of the Report
There are two types of objective behind conducting this report. These are as follows:
The broad objective of this report is to discourse about sales performance of RB group.
The specific objectives for this report are as follows:
- To find the sales policy.
- To find number of total plaza or number of total distributors.
- To find the installment policy.
- To find out the commission structure.
- To find out the monthly sales amount of Walton plaza.
- . To find out the monthly sales amount of Walton didtributor.
- . To find out the most selling product of Walton plaza.
- To find out the most selling product of Walton distributor.
Sales policy of RB group:
They have 2 sales policies to operate their business-
- Direct sales ( plaza network)
RB group operate their direct sales through the plaza network
- Distributor sales ( dealer network)
RB group operate their distributor sales through dealer network
Information about plaza network [Direct sales]
Number of total plaza:
In Bangladesh RB group have total 125 plazas. Area wise they allocated their plaza In 10 zone.
|1||Dhaka||Gazipur,munsigonj,manikgonj new & old Dhaka|
|2||Chittagong 1& 2||Cox’s bazar, Rangamati, khagrachari etc|
|5||Sylhet||Sunamgonj, Moulovibazar, Hobigonj|
|6||Jassor||Magura, Kustia, Jhenaidah.|
|8||Barishal||Perojur, Bhola, Barguna.|
Area wise Chittagong zone becoming the highest seller zone from last three month. Last month selling capital of the chittagong zone is up to 100 million.
Selling policy of Walton plaza
Walton sale their product in 2 way
- In cash
- Monthly installment
Monthly installment policy:
10 month closing
| MRP |
10 month closing
| MRP |
| MRP |
| MRP |
|KF 500WG/B [1.5] split||52,894||2,994||49,000||61,357||24,543||36,814||3,681|
| MRP |
Monthly Installment Formula:
Cash price 6% =cash rebate
Cash rebate + Cash price =MRP
MRP 16% [ ] +MRP =Hair value
Hair value 40% = Down payment
Hair value – Dawn payment =Balance
Balance /10month =Monthly installment
Most selling product of plaza network:
The most selling product of Walton plaza is refrigerator. Monthly they sale almost 20000 refrigerator in Bangladesh.
Market Segments of refrigerator
Market Segment (price wise)
[Segmentation of Refrigerator Market with price]
(Source: WALTON Home Appliance Industry Analysis Report)
Information about Dealer network [Distributor sales]
Types of dealer:
Walton has two types of dealer
Exclusive dealer Non exclusive dealer
Exclusive dealer: Those who distributor only sale Walton product they are known as exclusive dealer. They are get extra 2% commission
Non exclusive dealer: Those who distributor sale different product with Walton product they are known as non exclusive dealer. They cannot get any extra commission.
Number of total dealer:
In Bangladesh RB group have total 950 Dealer. 245 dealer is exclusive & 705 is no exclusive dealer. Area wise they allocated their distributor channel In 11 zone.
Zone area of distributor
|01||Dhaka north||Dhaka north, Gaziur|
|02||Dhaka south & E||Dhaka south& E, Munshigonj|
|03||Dhaka west||Dhaka west, Manikgonj|
Area wise Dhaka zone becoming the highest seller zone from last few months. Last month selling capital of the Dhaka zone is up to 280 million.
Selling policy for Walton distributors
Walton sale their product in 2 way
- In cash
- In credit
Commission structure for distributors:
Average =Previous 3 month collection / 3
Average .collection .Cr %. For commission = Ave/Due multiply 100
For electronics product
|If the credit collection balance is 49% -50% then dealer get||2% com:|
|If the credit collection balance is 74% -75% then dealer get||3% com:|
|If the credit collection balance is 99% -100% then dealer get||4% com:|
|If the credit collection balance is 0 in end of the month then||5% com:|
|For cash||6% com:|
|Exclusive dealer [frizzed & frizzier] dealer get extra %||1% com:|
|Exclusive dealer [all product]dealer get extra %||2% com|
|For self transport||1% com|
For motor cycle
|If the credit collection balance is 50% -74% then dealer get||3% com:|
|If the credit collection balance is 75% -99% then dealer get||4% com:|
|If the credit collection balance is 0 in end of the month then||6% com:|
|For cash||7% com:|
|Exclusive dealer get extra %||2% com|
|For self transport||1% com|
Most selling product of dealer network:
The most selling product of Walton dealer network is refrigerator. Monthly they sale almost 30000 refrigerator in Bangladesh.
Industry Key Success Factors
Quality of the product should be high with attractive features.
Price should be affordable and competitive
Distribution channels should be recognized
Promotional activities should focus on brand equity and image and it should have association with lifestyles of local people.
Highly skilled sales force with managerial experience is required to do quality control.
After sale service and warranty should be provided.
Competitors: competitors can be defined as two ways-
- Direct competitors
- Indirect competitors
In Bangladesh Walton basically do not have any competitors who can compete directly with them according to their Brand and price. They are the only one Manufacturer in Bangladesh refrigerator market and so that they have lots of advantage.
But they have many indirect competitors who are exporting from International Market, competing with them indirectly by having not the similar quality product in the market but they are offering attractive price with new features. The names of the competitors are- Samsung, Singer, Toshiba, sharp, konka, Butterfly etc. some of them are assembled in china at a cheaper cost.
In Bangladesh it is targeting the mass market for their home appliance products commencing their marketing strategy as of their high quality and reasonable products. They do not do their marketing for a particular group of people; they do their marketing those who has the ability to buy their product. For that they are offering free installment and after sales service. For refrigerator they provide 5 years sales service without payment.
As for promotional campaign Walton
Distribute the brochures to the customer by going door to door.
Give their advertisements on the TV, Newspaper, and Billboard.
Participate in DITF every year.
Sometimes give mobile phones while purchasing their product.
Arrange many fair in different time period.
As Walton is one of the reputed company in Bangladesh, there are very little to recommend about there product or services.
Most of the people like to purchase Non-frostier refrigerator. So, Walton should make Non-frostier refrigerator.
Walton should provide quick delivery and sales service after selling the product.
DITF is one of the important place where people come together to buy refrigerator at discount price. So, Walton can motivate their customer by giving discount price.
Walton has a good possibility to get a leading position in the refrigerator Market in Bangladesh because of its brand name reputation. But there have a threat of start entering the new electronics company in the national market. To keep them leading in the electrical industry and to compete with others they have to make it well known and available toward all the people that whenever anybody would like to buy refrigerator they will only think about Walton brand. And if they can use the right promotional strategy they would be able to increase their market share.
Walton Bangladesh Limited has a great potential growth in the country as a leading national brand with a national image. The consumers’ behavior towards Walton is very positive and their satisfaction level is good. They make a good place in electronics market especially in refrigerator market. The consumers of refrigerator are preferred Walton refrigerator most. The consumers believe that Walton provides high quality product with reasonable prices in case of Walton refrigerator. Consumers of refrigerator mainly get information from the TV commercial.
To achieve the leading position and success, lot of improvement is required for every divisions of it. As electronics product became essential for the consumer day by day, many marketers are coming with this product in this electronic industry. So that it has also become a competitive market for Walton in spite of having a good brand image and local presence in Bangladesh. They should also take much more attention and careful action to establish its product line in the market. Also should be identify their customer’s behavior and keep the commitment with them strongly. To build a positive perception and awareness among the consumers about their product they have to be stronger in their promotional activities and should maintain a good relationship both internally and externally in their corporate life.
Finally I can conclude that Walton is one of the leading companies in Bangladesh with a national image. They provide quality product with reasonable price. They provide their service to customer with carefully.
1. R. B. Groups (Walton Hi-Tech Industries Ltd.)
3. Quarterly Business Review 2009
Walton high-tech industries limited
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* Kotter philip Financial management the millennium edition new Delhi prentice Hall of india Limited 1999.