It had been distressing to learn that the (product name) we shipped to your company last week arrived in pieces. Per your request, the latest shipment (transport service name) for 25 lbs. left our dock this morning and is scheduled for afternoon delivery for your requirements on (date…). Please turn over the particular damaged goods to the driver during the time of deliver.
We are sorry that this unfortunate incident occurred and truly appreciate your continued patronage.
Name with signature…